SAP Learning Hub, User Adoption Edition Features, Functions, set-up and enablement

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1 SAP Learning Hub, User Adoption Edition Features, Functions, set-up and enablement SAP Education April, 2015 Public

2 Content Core Functionality Key facts and links Administrator and Team Lead Functionality Password resetting, user metadata management, content factory service, curricula creation, reports User Adoption Edition Deployment Steps SLA, Customizable elements Links 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 2

3 Core Functionality Key facts and Links

Logging into SAP Learning Hub All user adoption edition users access the Learning Hub through native login There is an option for SSO enablement which would be done on per case basis

4 Logging into SAP Learning Hub All user adoption edition users access the Learning Hub through native login There is an option for SSO enablement which would be done on per case basis TheURLishttps://performancemanager.successfactors.eu/login?company=learninghub&loginMethod=PWD This page is not configurable and is the same for all user adoption edition users Both username and password are case sensitive By convention, the usernames of all users will be their address in lower case All users will be prompted to change their password on first log in If users forget their password, they can request the system to reset it and send them a new one via SAP SE or an SAP affiliate company. All rights reserved. Public 4

Home Page Navigation Information Tiles By default, all users land on the Home page after logging in It consists of

in a pre-set layout and are the same for all user adoption edition customers The tiles and their content are

switch them on or off using the Tile Browser Users navigate between the Learning Rooms, Learning Content and Home

5 Home Page Navigation Information Tiles By default, all users land on the Home page after logging in It consists of different tiles with information to guide users through the different elements of SAP Learning Hub These tiles are in a pre-set layout and are the same for all user adoption edition customers The tiles and their content are controlled by SAP and are not customisable Once logged in, users have the option to move the tiles around and switch them on or off using the Tile Browser Users navigate between the Learning Rooms, Learning Content and Home page using the dropdown menu on the top left of the screen 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 5

Learning Content & Search Full details on how to search, book

list=pllofitc8y1a3ugttsmdbob4mi4qdzcce0 elearning completion

view their completed courses report under the Links tile 2015

6 Learning Content & Search Full details on how to search, book and consume are available here: elearning completion certificates are available from the History tile Users can view their completed courses report under the Links tile 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 6

7 Private Learning Rooms Summary Room Layout Room Functionality Enablement Content Customization Moderation Administration Lead time Ongoing efforts Private Learning Room Standard Offering Professional set-up of Learning Room collaboration space, no content Delivered in Public Learning Room Look & Feel Discussions, events, wiki, blogs, content upload and sharing 30 mins. enablement session based on checklist w/sap learning room team No prefill content, content can be uploaded by customer (Max 50 titles) Customer can request changes of structure and functionality (time & material) Customer SAP 2 weeks Monitoring: 1 day per quarter Moderation (Customer) Upload content (documents, presentation etc.) Create & edit content (discussions, polls, wiki pages) Delete content Invite users Administration (SAP/Customer) In addition to moderation: Edit/change navigation and overview pages Integrate learning assets from the catalog Activate/deactivate room functionalities, such as calendar and tasks Change room settings and permissions Usage and consumption reports Monitoring (SAP) Monitoring for Technical and legal issues 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 7

8 Administrator and Team Lead Functionality Password resetting, user metadata management, content factory service, curricula creation, reports

instant producer to create and upload content for content factory service usage (Master Author vs Standard Author) Please refer to the two following videos for details on the admin

9 Administrator Functionality Subscribers who require Admin functionality should be identified during the deployment stage and the extra functionality will be added to their profile Admins are able to reset users passwords, change a users team leader (affects reports), enter text into the two free text fields linked to a users metadata create curricula Use the instant producer to create and upload content for content factory service usage (Master Author vs Standard Author) Please refer to the two following videos for details on the admin functionality User Management How to Create Curricula SAP SE or an SAP affiliate company. All rights reserved. Public 9

12 Content Factory Services Metadata Required Name of instant producer recording e.g. i.e. "How to create a sales order" Title used for upload to SAP Learning Hub catalogue e.g. Company X_A Sales_Order_v1.2 Keywords used in SAP Learning Hub catalogue e.g. ERP, Finance Description visible in SAP Learning Hub catalogue (max. 250 characters) Customization type Standard (fixed scope; 3 titles included in subscription, requires SOW as of 4th title) Publishing target SAP Learning Hub catalogue only 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 12

13 Content Factory Services Output Services for content customization: production using SAP Workforce Performance Builder producer Provision of 2 additional interactive elearning modes: Practice and Test Modes Provision of 3 documents (each in MS Word, PDF, and html format): Training Document, Job Help, Process Guide 1 PowerPoint deck for blended learning purposes The step-by-step Concurrent Mode for real-time support 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 13

Team Leader Functionality Reports & Assigning courses to users Access to Team Leader functionality is defined by a line management structure maintained within SAP Learning Hub The term used to

14 Team Leader Functionality Reports & Assigning courses to users Access to Team Leader functionality is defined by a line management structure maintained within SAP Learning Hub The term used to identify a Team Leader within the Hub is Primary Supervisor Users identified as a Primary Supervisor will have access to additional Hub functionality under the My Employees tab Primary Supervisors should be identified during the deployment stage so they can be added in bulk to the Learning Hub Hub admins have the ability to make manual changes to users Primary Supervisors to reflect changes Please refer to the following videos for details on : (a) Reports (a) Assigning Courses SAP SE or an SAP affiliate company. All rights reserved. Public 14

15 User Adoption Edition Deployment Steps

16 SAP Learning Hub User Adoption Edition Deployment Steps 1. The SAP Education Enablement Executive (EE) completes the deployment request form and organises a handover meeting with the SAP Learning Hub Delivery Manager. This form must include the SPOC from the customer side who will work with the deployment manager until go-live. 2. A SAP Learning Hub deployment manager will be assigned by SAP and a kick-off meeting held with the customer. This will cover : 1. The templates relating to user and branding information 2. How reporting and the admin functionality works 3. Support channels, SLA s and identification of key administrators 4. Overview of the provisioning process of instant producer and navigator, as part of the content factory service 5. A preferred go-live date will also be identified (minimum 3 weeks) from the kick-off meeting 3. A request will be submitted to the Op s team to create a new generic SAP Learning Hub User Adoption Edition instance by raising a ticket on component IMKPS_EDUC_LEARNINGHUB 4. Weekly meetings will be scheduled with the customer to track progress, answer questions and plan the info sessions for team leads and administrators 5. Once the user details and branding information are available they ll be uploaded to the Hub 6. Link to instant producer will be sent to the customer after named admin users (entitled for upload of recordings, and to trigger content factory service), and a preferred standard user name (used for all other instant producer users but without upload privileges) has been provided to the Delivery Manager 7. The deployment manager will hand the customer over to operations post go-live SAP SE or an SAP affiliate company. All rights reserved. Public 16

Customizable elements The graphic on the right shows the

Adoption Edition customer The most common elements changed

are identified during the deployment stage and setup by SAP

No other elements on the Hub are customisable by the

17 Customizable elements The graphic on the right shows the elements which are available for customisation by and User Adoption Edition customer The most common elements changed are the logo and colour scheme The required customisations are identified during the deployment stage and setup by SAP The customer is not able to make these changes themselves. No other elements on the Hub are customisable by the customer 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 17

18 Technical Support Overview & Service Framework (1 / 2) SAP Learning Hub User Adoption Edition Customer Technical Support & Resolution Framework User Support & Platform Availability Service Description Target Group Eligible Language Customer Technical Support Availability Support Channel: Initial Response Time Target Resolution Time SAP Learning Hub User Adoption Edition Key Administrator - Min. 1 max. 3 Key Administrators English Business Hours for Customer Support Service are: Sunday 23:00 UTC (Coordinated Universal Time) to Friday 23:00 UTC (Coordinated Universal Time) learninghub.admin@sap.com Eligible for Key Administrators only Within 24 Business hours (48 for low severity) Critical Incident: 1 business day Medium Incident: 5 business days Low Incident: 10 business days Details see next page Technical Support Scope: Technical access / log-in incidents, password reset for Administrators, technical content issues, technical platform performance issues, security or data protection issues, loss of functionality 2015 SAP SE or an SAP affiliate company. All rights reserved. Public 18

Technical Support Overview & Service Framework (2 / 2) SAP Learning Hub User Adoption Edition

20 Links

21 Links A number of demos for SAP Learning Hub have been created in order to demonstrate core functionality and enable subscribers for various scenarios. To view all demos please click the YouTube link below: SAP SE or an SAP affiliate company. All rights reserved. Public 21

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