Member Lending Library

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Shauna Ellis
6 years ago
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1 Member Lending Library AL - Alcohol 601 AL ServSafe Alcohol All-in-One DVD DVD - Guide Alcohol Law & Your Responsibility 9:30 Recognizing & Preventing Intoxication 18:05 Checking Identification 15:25 Handling Difficult Situations 13:25 Evaluating Real World Scenarios 30:00 FB - Food & Beverage 763 FB Greening Food & Beverage Service A Green Seal Guide to Transforming the Industry 765 FB ServSafe Instructor Manager Toolkit CD & Guide This toolkit option includes the ServSafe Instructor Deluxe CD-ROM and ServSafe Manager Book, 6th Edition updated with the 2011 Supplement to the 2009 FDA Food Code. FI - Financial Management 159 FI Franchising Your Business An Owner's Guide to Franchising as a Growth Option 160 FI Hospitality Industry Managerial Accounting This textbook includes everything needed to gain a clear understanding of managerial accounting in a hospitality setting

2 FO - Front Office 800 FO Front Desk First Impressions DVD First impressions of your property, either from the check-in process or any other interaction with the front desk, set the tone for the guest's overall experience at your hotel. HK - Houskeeping 212 HK Bed Bugs - Facts and Prevention DVD Raising employee awareness on the issues surrounding bed bug infestations has become a critical element in hotel property operations. HRMG - Human Resources & Management 900 HRMG Sexual Harassment - What Employees Need to Know - Spanish DVD This DVD is designed to build awareness for employees of the threat sexual harassment poses to the work environment, and to help prevent future incidents. 901 HRMG Sexual Harassment - What Employees Need to Know - English DVD This DVD is designed to build awareness for employees of the threat sexual harassment poses to the work environment, and to help prevent future incidents. 902 HRMG Contemporary Club Management This textbook introduces readers to the complex world of private club management. Chapter contributors are hospitality educators and others with expertise in the areas of club management and facilities. 903 HRMG Hotel Sustainable Development Principles & Best Practices Leading sustainable development experts identify emerging trends and discuss how sustainability affects regulatory, policy, development, architectural, financial, and operational issues.

3 904 HRMG The Renegade Server DVD & Uncommon Strategies for Making More Money in 21st Century Food Service with Digital Clips 905 HRMG Service for Guest with Disabilities DVD & Guides Enabling Independence, Recognizing Rights, Practice Courtesy Skills, Interact Appropriately, Ensure Safety, Identify Services 906 HRMG Supervisory Skill Builders Kit w/forms You as a Supervisor 39 pages Leadership 46 pages Time Management 38 pages Effective Communication 40 pages Handling Problem & Conflicts 38 pages Conduction Orientation & Training 42 pages Motivation & Team Building 41 pages Staffing & Scheduling 42 pages Improving Employee Performance 40 pages SASE - Safety & Security 406 SASE Preventing Slips, Trips and Falls DVD Identify Procedures that help prevent hazardous slips, trips and falls 407 SASE Lifting and Carrying Injuries DVD Watch proper lifting & carrying techniques that help prevent accidents & injuries 408 SASE Robbery Prevention and Awareness DVD View Security Procedures that help prevent robberies and work place violence

4 SM - Sales & Markenting 531 SM Boomer Consumer Ten New Rules for Marketing to America s Largest, Wealthiest and Most Influential Group 532 SM Distribution Channel Analysis: a Guide for Hotels The full report is the most comprehensive analysis made to date of the hotel industry's use of distribution channels in order to develop tools and metrics to assist hotels in determining their optimal channel mix. 533 SM Using Analytics to Improve Your Hotel Website's Performance and Revenue 534 SM Developing Your Hotel's Internet Marketing Strategy 535 SM Mobile Marketing Strategy for Hotels and Resorts

5 Member Lending Library Checkout Form Date: Please provide the following information: Must be kept on file for security purposes Name Business Street Address (no P.O. Boxes) City, State, Zip Office Phone FAX Cell Phone Credit Card # Exp. Date Signature ALL MATERIALS CHECKED OUT ARE DUE BACK TWO WEEKS FROM THE CHECK OUT DATE. LIMIT OF TWO ITEMS PER CHECK OUT PERIOD. PLEASE RETURN VIA A TRACEABLE COURIER. (UPS, FedEx) Business is liable for lost, damaged or unreturned items which will result in a replacement charge to your credit card. The ORA reserves the right to charge shipping and handling cost. Replacement cost for lost videos or DVDs could be as high as $575. ****************************************** FOR OFFICE USE ONLY ****************************************** Materials Checked Out Item # Description Item # Description Date Out Date Due Back Date Returned

Compliance Group, Inc.

OSHA Compliance Group, Inc. OSHA Safety Manual (Injury Illness Prevention Program) OSHA Standards requires EVERY employer to have in writing an effective injury and illness prevention program that must