Our Senior Management Team
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- Warren Copeland
- 6 years ago
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1 Our Senior Management Team
2 The Leadership Team Ian Wardle Chief Executive Ian joined Thirteen as our Chief Executive in He is responsible for leading Thirteen, overseeing the implementation of board decisions, progress towards meeting corporate objectives and ensuring the business continues to move in the right direction. Heather Ashton Executive Director for Resources Responsible for functions linked to compliance, money (finance and rental income), people, IT and data and the development of Thirteen from a corporate perspective. Heather also acts as company secretary, leading on the governance function for the organisation. Chris Smith Executive Director for Service Delivery and Development Responsible for the neighbourhood functions for Thirteen, including housing management, support services, customer experience and regeneration. Chris is also responsible for the development and delivery of the new homes programme for rent and sale, as well as wider business development opportunities for Thirteen. Russell Thompson Executive Director for Property Services Responsible for Thirteen s in-house repairs and maintenance function, major refurbishment programmes and investment covering all of the company s properties as well as neighbourhood services such as cleaning, caretaking and concierge services. This includes managing property assets, contract management, repairs and maintenance, cleaning, caretaking, concierge, investment, surveying and estimating and compliance with property legislation. 2
3 Resources Directors Linda Minns Director of Governance Responsible for leading on the requirements that will come into force as a result of General Data Protection Regulation in 2018 and safeguarding. Linda also leads the customer involvement team and the customer relations team, supporting the service delivery functions in improving the customer experience. Health and safety, risk and assurance Regulatory compliance Governance/exec support Data compliance Customer involvement Disaster recovery/business continuity planning Safeguarding Company secretary Customer relations (complaints) Andrew McColl Director of Finance (Treasury and Investment) Responsible for ensuring that sufficient capacity, skill and expertise are in place to fully appraise and support business growth. Rent service charges and leaseholder accounting Balance sheet (capital and investment) accounting Development and major project appraisals including joint ventures Tax Treasury John Wright Director of Finance (Planning and Transactions) Responsible for providing dynamic financial information across Thirteen; including the financial planning and budget process. Responsible for: Financial systems and reporting including management accounts Customer and sundry debt Purchase ledger Procurement Financial planning, budgets and project support 3
4 Resources Directors Ann-Marie Lenagh Director of Information, Data and Technology Responsible for providing technical solutions from a digital perspective to support both employees and customers as we transform the business digitally. ICT (network infrastructure, applications development, ICT projects and operations) Data integrity/system architecture Data warehouse Digital transformation support Joanne Lawther Director of People Responsible for providing a full range of people related services through a business partner approach. Organisational development Learning and development offer HR business partner and advisory services Payroll, reward and pensions HR systems, transactional services Employee engagement Apprentices Eve Holder Director of Business Improvement and Influencing Responsible for providing direction and overseeing the delivery of strategic planning, programme and project management, performance and business intelligence analysis, market analysis, internal and external communications, partner involvement and events planning. Her role also includes lobbying and influencing, horizon scanning and corporate social responsibility. Strategic planning, programme and project management Performance reporting and analysis Business intelligence Market sensitivity analysis (sector, environment, economy) Internal and external communications Partner involvement Lobbying and influencing Corporate social responsibility Events management 4
5 Service Delivery and Development Directors Chris Joynes Director of Customer Support Services Responsible for the development and delivery of internal and commissioned support services to ensure customers can successfully sustain their tenancies and live independently in the community. Older people and supported housing services Homelessness Employability, health and wellbeing, Youth Employment Initiative and Transitional Education Employment Mentoring Support Assistive technology and independent living Anti-social behaviour Volunteering, mentoring, customer involvement Financial inclusion Michelle Wright Director of Customer Experience Responsible for delivering the customer offer for Thirteen, ensuring we offer responsive, innovative and high quality services that expand our markets. Customer offer Customer insight and profiling Customer channel shift Contact team Choice based lettings Marketing and sales (including new homes team) Market facing team, voluntary Right to Buy, Intermediate Market Product Kay Glew Director of Neighbourhoods Responsible for the effective delivery of landlord and neighbourhood services to ensure our customers are highly satisfied and our homes and assets are well managed. Running business units Delivering against new neighbourhood plans Community regeneration Lettings 5
6 Service Delivery and Development Directors Sharon Thomas Director of New Homes Delivery Responsible for securing, developing and delivering all of Thirteen s housing development and regeneration projects to budget and on time with high quality outcomes. Development New homes delivery Land acquisition Regeneration Joint ventures David Ripley Director of Business Development Responsible for working collaboratively with other areas of the business to help commercialise existing services and identify new business opportunities. David is also the lead on Thirteen s digital transformation programme. Business development and growth Contract bidding (new business ventures, commercial contracts and contracted services) Ensuring new business opportunities are viable Product and service development and growth Incubation and mobilisation of new projects Social return 6
7 Property Services Directors Nik Turner Director of Investment and Maintenance Responsible for ensuring sustainable performance, both financially and in delivery, as well as identifying and undertaking new growth opportunities. Responsive repairs Void repairs and process Scheduling Investment programme delivery In-house construction team Training operatives Gas, electrical, quantity surveying, commercial contract management Paul Jenkins Director of Asset Management and Sustainability Responsible for strategic asset management, estate and property sustainability and effective delivery of associated projects. Asset and investment Property compliance Client for all investment Sustainability modelling and option appraisals Commercial property CDM, designers, architecture, building surveying, GIS, strategic asset management, quantity surveying Scott Lowther Director of Facilities Management Responsible for delivering a facilities management service to the housing and commercial portfolio. Facilities management of Thirteen buildings Grounds maintenance all Thirteen s stock Estate services (caretakers, cleaners and concierge) Fleet management Travis Perkins supply chain arrangement 7
8 Ian Wardle Chief Executive Heather Ashton Executive Director for Resources Linda Minns Director of Governance Andrew McColl Director of Finance (Treasury and Investment) John Wright Director of Finance (Planning and Transactions) Ann-Marie Lenagh Director of Information, Data and Technology Joanne Lawther Director of People Eve Holder Director of Business Improvement and Influencing Chris Smith Executive Director for Service Delivery and Development Chris Joynes Director of Customer Support Services Michelle Wright Director of Customer Experience Kay Glew Director of Neighbourhoods Sharon Thomas Director of New Homes Delivery David Ripley Director of Business Development Russell Thompson Executive Director for Property Services Nik Turner Director of Investment and Maintenance Paul Jenkins Director of Asset Management and Sustainability Scott Lowther Director of Facilities Management 8
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