Enterprise System Design for Reliable Performance in The Cloud. Nick Price NetSys Technology / CIO citizenm HTNG Budapest 22 nd October 2014

Size: px

Start display at page:

Download "Enterprise System Design for Reliable Performance in The Cloud. Nick Price NetSys Technology / CIO citizenm HTNG Budapest 22 nd October 2014"

Justina Allen
6 years ago
Views:

1 Enterprise System Design for Reliable Performance in The Cloud Nick Price NetSys Technology / CIO citizenm HTNG Budapest 22 nd October

2 The hospitality industry is entering its 3 rd iteration of CLOUD and just perhaps this time it will work as promised.. 2

3 Hospitality is the Poster Child industry for Cloud: Highly Distributed many endpoints (hotels) with small individual purchasing power Few if any IT skills at hotels Need for consistent information across organisation o Rates o Availability o Reservation o Distributed Security is a problem o Reduce the attack surface by minimising number of systems in the field o Improve user identity management o Tighten up firewall rules 3

4 Generation 1: Data Centre Hosted / Remote Terminal Access Internet VENDOR DATA CENTRE THIS IS NOT CLOUD 4

5 Generation 2: The Drift Towards Cloud VENDOR DATA CENTRE Internet VENDOR DATA CENTRE 5

6 Generation 3: Enterprise Cloud Primary Business Workflows hosted in the cloud Global Public Cloud APP. APP. WEB SITE POS PMS PABX Internet POS MUSIC Kiosk CCTV TV 6

7 Hotel interfaces Year 2000 I P POS RS232 Increditable but true: IP connected servers communicate via interface PC s connected via RS232 This was the mess that HTNG was in part created to address N E T W O R K PMS RS232 FIN RS232 So how have we done? SALES RS232 7

Hotel interfaces Year 2005 RS232 cables mostly replaced by IP web services HTNG standards gaining industry acceptance Interfaces designed with an on premise mindset POS PMS o o o o Fast

8 Hotel interfaces Year 2005 RS232 cables mostly replaced by IP web services HTNG standards gaining industry acceptance Interfaces designed with an on premise mindset POS PMS o o o o Fast wire speeds > = 100 Mb/s Systems easily accessible for quick reboot Systems & interfaces operate at the hotel level so reboot only takes down single hotel IT managers in control FIN SALES 8

9 ..but interfaces are still a problem HTNG Management model: Management model: Kiosk > PMS > Payment > PMS > Room Systems > PMS 9

Year 2008 Year 2014 App Firewall Firewall 1000 App 1000 1500 1500 App 3000 3000

10 Year 2008 Year 2014 App Firewall Firewall 1000 App App Internet App Internet App App App 10

11 IPTV VOD 11

12 citizenm mobile of the world frequent travelers value conscious multi-cultural free-spirited tech savvy informed social international contemporary urban

14 the room

15 the room

16 mood pad

17 Kiosk

18 IPTV VOD cm Current Architecture 18

19 o Unreliable? o Slow? o Broken? o Insecure? o Not scalable as cm grows in size and expands globally WHY? 19

o Many point to point interfaces: o that are unmanaged and poorly tested o where performance is governed by internet activity on any given day o that are written by different companies o who have

20 o Many point to point interfaces: o that are unmanaged and poorly tested o where performance is governed by internet activity on any given day o that are written by different companies o who have different competencies o with little understanding of, or interest in, the bigger picture o Interfaces are not transactional o Overall security is as good as the least secure entry point o No capability to orchestrate transactions across multiple systems o No logical central point from which to manage o Very difficult to change systems, especially PMS, without expensive and risky re write of all the interfaces 20

21 CLOUD HOTEL POS TV & VOD Kiosk Network & Wi Fi PMS Check IN/OUT INTERFACES HVAC Tablet LOCK Room Controls DPF LIGHTS Telephone 21

22 CLOUD HOTEL POS TV & VOD Kiosk Network & Wi Fi PMS Check IN/OUT INTERFACES HVAC Tablet LOCK Room Controls DPF LIGHTS Telephone 22

23 Schiphol Amsterdam Glasgow London Rotterdam Paris CDG New York Times Sq. Paris x 2 New York no. 2 London x 3 Istanbul x 2 Taipei > 10 New Hotels citizenm Hotel Opening Timeline 23

24 IPTV VOD cm Current Architecture 24

25 CLOUD HOTEL POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 25

26 CLOUD HOTEL POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 26

27 CLOUD HOTEL POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 27

28 CLOUD APP TO CLOUD APP MESSAGING POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 28

29 CLOUD APP TO HOTEL APP MESSAGING POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 29

30 HOTEL APP TO HOTEL APP MESSAGING POS TV/VOD.com ATV PMS Kiosk CLOUD SERVICE BUS SERVICE BUS LOCAL SERVICE BUS Network + Wi Fi HVAC LOCK Tablet Payment Demand Management OTA s LIGHTS Room Controls VoiP DPF 30

31 HOTEL APP TO HOTEL APP MESSAGING POS TV/VOD D A S H B O A R D S Payment.com CLOUD SERVICE BUS Demand Management PMS OTA s SERVICE BUS HVAC LOCK LIGHTS Kiosk Room Controls LOCAL SERVICE BUS VoiP DPF ATV Tablet Network + Wi Fi 31

32 CLOUD HOTEL POS TV/VOD D A S H B O A R D S Payment.com Demand Management PMS OTA s Kiosk HVAC LOCK LIGHTS Room Controls VoiP DPF ATV Tablet Network + Wi Fi 32

33 Middleware Reservation Payment Room Status Software created by cm + ireckon! Rates Cache Reservations Cache Availability Cache Event Logs Azure Service Bus Service Bus: Queues (1:1) + Topics (1:n) Mostly Standard Functionality out of the box SERVICE BUS EXPLAINED (SIMPLISTIC VIEW) 33

34 citizenm.com cm Profile CRM (Dynamics) D A S H B O A R D S distributed caching OTA s Azure Service Bus PMS GSG IT Help Desk orchestration & management Right Now SERVICE BUS ARCHITECTURE 34

35 citizenm.com cm Profile CRM D A S H B O A R D S distributed caching OTA s Azure Service Bus PMS GSG IT Help Desk orchestration & management Right Now 1 Booking via OTA 35

36 citizenm.com cm Profile CRM D A S H B O A R D S distributed caching OTA s Azure Service Bus PMS GSG IT Help Desk orchestration & management Right Now 2 Event driven update of LoB application customer DB s 36

37 citizenm.com cm Profile CRM D A S H B O A R D S distributed caching OTA s Azure Service Bus PMS GSG IT Help Desk orchestration & management Right Now 3 Booking via citizenm.com 37

38 citizenm.com cm Profile CRM D A S H B O A R D S distributed caching OTA s Azure Service Bus PMS GSG IT Help Desk orchestration & management Right Now 4 Event driven update of LoB application customer DB s 38

39 HTNG Standard Compliance Status % compliant Why not fully compliant Alternative Back Office Integration Back Office Integration Travel Agent Commissions Partial Internal data structure lacking security / xml data overhead Web api /JSON Profile Partial Internal data structure lacking security / xml data overhead Web api /JSON Device Messaging Structure Digital Signage Distributed Antenna Systems Reference Distribution Content Management Distribution / Availability Partial Internal data structure lacking security / xml data overhead Web api /JSON Distribution / Groups Distribution / Inventory Partial Internal data structure lacking security / xml data overhead Web api /JSON Distribution / Rates Partial Internal data structure lacking security / xml data overhead Web api /JSON Distribution / Reservations Partial Internal data structure lacking security / xml data overhead Web api /JSON Distribution / Seamless Shop/Book Partial Internal data structure lacking security / xml data overhead Web api /JSON Distribution / Statistics Event Notification Folio Detail Exchange Food & Beverage Ordering Guest & Room Status Messaging Guest Self Service Hospitality Profile for HDMI CEC v1.3 Hosted Payment Capture Systems Partial Internal data structure lacking security / xml data overhead Web api /JSON Intelligent Auxiliary Panel Intelligent Guest Room IP Set Top Box IP Voice Requirements Kiosk Integration Open Data Exchange Payment Processing Point of Sale Secure Data Proxy Single Guest Itinerary Web Services Framework 39

40 HTNG What SERVICE + = A COMPLETE SOLUTION BUS How HTNG STANDARDS ALONE ARE NOT ENOUGH 40

41 Middleware Reservation Payment Room Status Rates Cache Reservations Cache Availability Cache Event Logs Azure Service Bus Service Bus: Queues (1:1) + Topics (1:n) 41 How about turning this into a commercial service? A Hospitality specific Commercial Integration Service with PCI payment, identity and Web services?

42 42

43 Total Decoupling of Applications PMS and TV/VoD no longer the primary interface hubs Service re use demonstrated Highly reliable and trustworthy message transport Visibility and Management Very high performance achieved Installing across citizenm now citizenm now back in control of its future Recommended architecture for HTNG Cloud efforts 43

44 Thank You Nick Price NetSys Technology / CIO citizenm HTNG Budapest 22 nd October

Integrating the Enterprise. How Business Leaders are Implementing Digital Integration

Integrating the Enterprise. How Business Leaders are Implementing Digital Integration Integrating the Enterprise How Business Leaders are Implementing Digital Integration Today s Session In Review Business Value of IoT Building an IoT Backbone Integrating the Enterprise Market Potential