Integrated Solutions

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1 Kickstart your Avaya IP Office solutions deployments with pre-configured, business ready Westcon Integrated Appliances to ensure fast deployments. Your Challenge Value-added resellers (VARs), SPs, and integrators are viewing the large size and rapid growth of the appliance market with great interest and are looking for ways to deliver complete business or IT solutions that are simple to install and configure, and easy to maintain. We believe that there will be significant benefits to customers for having one vendor to contact across the stack. Your customers are asking: Do you have a way to implement your solution that's cost effective and takes into account budget, space, and personnel limitations? 90 Days of Premium Support Included Is your solution easy to set up and doesn't require a lot of administrative overhead? Do you have a single sourced solution that combines integrated hardware and pre-packaged software that addresses my business needs? Are you looking for server solutions that reduce server energy consumption to a minimum? How do you plan on supporting the entire solution? Westcon Integrated Avaya IP-Office Application Server Appliance Solution Pre-packaged appliance based solutions enable rapid deployment. Westcon s Avaya IP Office Integrated Appliances are specifically designed by our solutions experts to meet your needs. They are purpose-built, high-performance Fujitsu PRIMERGY server platforms that form the foundation for delivering integrated business solutions. Our appliances are optimized for simplified deployment providing resellers with a convenient out-of-the-box solution from a value added distributor uniquely qualified to deliver and integrate complex unified communications, security, and infrastructure solutions. Benefits Westcon s built-to-order model frees you up to order what you need, when you need it. Westcon Integrated Appliances allow you to take advantage of immediate sales opportunities with the right level of customization, fast shipments, reduced inventory, unique programs and exceptional technical support to accelerate your business. Simple to buy: This integrated appliance provides a turnkey solution that includes everything; making purchasing easy. ISO Integration: Integration is performed in our ISO 9001:2000 certified integration facility Affordable: Includes everything you need, for far less than competing solutions. Best of Breed: Designed by our Systems Architects to provide you with the best technology available for your business. Complete: Equipment arrives tested, pre-assembled and in working order, no other solution packs everything into such a simple package. A Supported Solution: A single number to call for full support. Can be bundled with additional Services Including: o Asset tagging o Promotional packaging o Remote Access Safe Investment: covered by a minimum 1 or 3 year advance parts replacement warranty Green Solution: The Fujitsu servers use 21% less power and creates less heat than competing solutions.

2 Westcon Avaya IP-Office Appliance Overview Westcon has integrated the IP Office Application Server software onto an industry leading server platform providing a solution that is ready for your staff to program out of the box. Designed by our certified solutions engineers the Westcon IP Office Appliance gives you enterprise level reliability and all the features you will need to address your customers communications business needs. The Westcon Integrated Avaya IP Office Appliance provides Voic Pro, one-x Portal and Text-to-Speech in a single package running on CentOS Linux. This package provides the same capacities as the individual products running on a Microsoft Windows server without the Windows license cost, complexity of installation and management or security concerns inherent to a Windows server deployment. Why Fujitsu PRIMERGY Fujitsu PRIMERGY servers provide a reliable server platform for Avaya IP- Office Voic Pro, one-x Portal and Text-to-Speech deployments. With its robust technology, including power units engineered for 24/7 operation, onboard RAID 0/1/10, and optional Trusted Platform Module (TPM), the PRIMERGY MX130 S2 guarantees you far greater data security and reliability for critical communications applications. Appliance Specifications Mini-Tower AMD Athlon II X2 Processor 4 GB RAM 500 GB SATA HDD SATA DVD Drive Additional Options Remote access to system via secure VPN tunnel Onsite Tech availability Asset tagging IP Office Programming Promotional packaging Custom options For questions on how to order or utilize this service, please contact your Westcon Account Manager or Westcon Professional Services at Warranty The Westcon Appliance is offering a 12 month and 36 month advance parts replacement warranty. Should the server hardware fail, Westcon will ship a replacement server overnight in the US and within two business days in Canada. Ordering To order the appliance, choose the APR warranty you require and order one of the bundles listed below: QTY Part Number Description List Price BP Price Westcon IP Office Application Server Appliance 1 Yr APR $1, $ Westcon Appliance for IPO App Svr 1 GS-APR-FUJ-AVA-1-1YR Advance Parts Replacement 12 months with Gold Seal Premium Support 1 WSS-STAGE-FUJ-AVA-1 Integration for IPO App Svr Appliance Westcon IP Office Application Server Appliance 3 Yr APR $1, $1, Westcon Appliance for IPO App Svr 1 GS-APR-FUJ-AVA-1-3YR Advance Parts Replacement 36 months with Gold Seal Premium Support 1 WSS-STAGE-FUJ-AVA-1 Integration for IPO App Svr Appliance Where Can I Learn More About Westcon Service Offers? For specific questions about this offer, please contact your Westcon Account Manager or David Bloom at or David.Bloom@Westcon.com.

3 Westcon Appliance for IP Office Application Server Frequently Asked Questions 1. When should I consider the Westcon Appliance and IP Office Application Server? The appliance and applications have the same capacities as the Microsoft Windows based applications so it will fulfill the requirements for the majority of deployments. It will scale up to 1000 mailboxes and 40 ports. The appliance does not support the following features: UMS Web Mail IMAP and one-x Portal are available as alternatives IVR and 3rd Party Database Integration VB Scripting Voice Recording Library / ContactStore Voic Pro Network Messaging one-x Mobile for IP Office 2. When should I use the separate applications on a Windows server? The only time a Windows server would be required is when your customer requires one of the features not supported on the IP Office Application Server; otherwise, the capacities are the same. 3. Avaya has the C110 in-skin server for IP Office. Why should I use the Westcon Appliance instead? The Westcon Appliance has a greater capacity than the C110 base card. Also, by using the Appliance you can still have no moving parts inside the IP Office. 4. What applications are included on the Westcon Appliance? The Westcon Appliance comes pre-loaded with the following applications: Voic Pro one-x Portal for IP Office Web Control Menus 5. Are licenses included for the loaded applications? The appliance does not include the licenses required for the applications. You will still need to order the licenses as you have done in the past. 6. Do I need a license for the application server? You do not need a license for the application server or operating system. You will still need licenses for the individual applications Voic Pro and one-x Portal.

4 Westcon Appliance for IP Office Application Server Frequently Asked Questions Continued 7. Do I need a Linux Expert to maintain the Westcon Appliance? No knowledge of Linux is required to maintain the Westcon Appliance. All management and configuration is performed via the web interface that your technicians have used in the past. 8. Can I add the Westcon Appliance to my customer s Avaya Maintenance Contract? The Westcon Appliance is not supported by Avaya. Westcon includes a 12 month advance replacement warranty with the appliance. Should the appliance fail, we will ship you a replacement unit. 9. My customer requires a multi-year maintenance contract. How can we accommodate this? Westcon offers and extended warranty up to 3 years. Just add the SKU for the extended warranty to your order. 10. I want specific IP addressing on the server. Can you accommodate me? When you place an order for the Westcon Appliance, we will provide you with a checklist containing configurable items. You may accept the default values or specify your own. 11. Will you program the applications? The appliance comes with the applications loaded and basic network setting configured. We can provide installation and programming services via Westcon Professional Services. Contact your Account Manager for more information about Westcon Professional Services. 12. What version of Linux does the Appliance run? The Westcon Appliance uses CentOS Linux. This version was chosen by Avaya and is included with the software.

5 Maximize Your Opportunities with Premium Support Services for Avaya IP Office Overview Westcon is value added distributor of category-leading unified communications solutions with a global network of specialty partners. Our teams create unique programs and provide exceptional support to accelerate the business of our partners. Westcon has been a leader in support on the Avaya IP Office product and now offers a Premium level of support that will provide its partners with an alternative to standard support that will create a faster more personalized support response. Premium support for IP Office authorized partners will be on IP Office release 8.0 and all versions currently supported by the manufacturers and under warranty. For Partners that are eligible for Premium support you will receive express dial-in access to Westcon technical resources along with additional benefits that will enhance your typical warranty support experience. There are two ways for an Avaya Authorized Partner to qualify for Premium support. Meet IP Office sales volume requirements with Westcon to be eligible for our loyalty based Premium Support. Purchase a Premium Support agreement. Avaya Authorized Partners that do not qualify for a Premium support or do not own a Premium support agreement can still receive Standard support via WestView, Westcon s Technical Assistance Portal: Premium Support Benefits Include: Real time access to the Westcon Technical team via express dial-in Access to WestView for submitting and tracking all support engagements Standard Vendor Warranty Support, Troubleshooting and escalation Premium Implementation, Administration and Programming assistance Advance scheduling of resources for availability Best effort support on IP Office versions not covered under Warranty Assistance with DOA and Warranty parts replacement procedures Escalation to the Vendor 2 hour response during standard business hours Premium Support Premium Support Coverage Support coverage is provided: 8:30am to 7:30pm Eastern M-F Excludes Holidays 2 hour response Premium Support Expiration 1 year from date of purchase Premium Support Part Numbers WSS-PREM-IPO-5X8-4HR WSS-PREM-IPO-5X8-10HR WSS-PREM-IPO-5X8-20HR WSS-PREM-IPO-5X8-50HR Premium Support Pricing 4 hour block $ hour block $ hour block $ hour block $5000 Premium Support Eligibility Premium Support contract owner Loyal Authorized Avaya Partners Meet sales volume requirements Provide guaranteed forecast Westcon Services has over 25 years experience in supporting partner installed solutions. For more information about how Westcon Services can positively impact your bottom line, please contact your Westcon Account Manager today! Let Westcon Premium support help you improve the overall support experience you provide to your customers. Please contact your Westcon Account Manager or one of our Professional Services Specialists at for more information.