BusinessPad 2.0. A Revolutionary Solution for your Sales Force. Romeo Quartiero CEO DS Group SPA

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1 BusinessPad 2.0 A Revolutionary Solution for your Sales Force Romeo Quartiero CEO DS Group SPA Romeo.Quartiero@dsgroup.it March 2012

2 Agenda DS Group presentation State of the art of Mobility The main business areas transformed by Mobility Presentation of BusinessPad, the revolutionary platform from DS Group Go to market 2012 SAP AG. All rights reserved. 2

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Revenue K N Employee DS Group s Numbers Over 20 years of experience Around 150 employees Over

3 Revenue K N Employee DS Group s Numbers Over 20 years of experience Around 150 employees Over 150,000 mobile user Headquarter in Milan-Italy k$ k$ k$ k$ k$ k$ k$ 0 Over 15 years of mobility with Multiplatform, Multidevice, Multiuser and solutions from 50 to users per customers 12ML revenue Revenue Employee 2012 SAP AG. All rights reserved. 3

4 DS Group s offer Microsoft lync top provider; products and solutions for Web collaboration and E- Learning allowing conference, training and meetings on internet Unified Communications Mobile solutions enabling infrastructure and mobility solutions for the major Italian companies involving thousands of mobile workers (WFM, SFA, Mobile Merchandising, Device Management, Mobile Business Content Management) solutions for a better interaction between company and its customers, multichannel and multimedia Contact center 2012 SAP AG. All rights reserved. 4

5 More than 50 mobile customers in Italy More than Mobile Device Management (Afaria - MDM) More than SUP users Fashion Cosmetics Pharma Finance Games Consumer goods Transports Public Services Utilities 2012 SAP AG. All rights reserved. 5

6 What is Mobility Business for DS Group? MOBILITY INTERNA Internal Mobility A tool to support the management of business processes, especially in those activities in which the mobile work force is involved. There are two categories of workforce mobility :Mobile Workers: these include vendors, maintainers, transporters, inspectors and all those company resources that need a business information system and suitable mobile devices. Mobile Employee: workers interacting with mobile devices such as smartphones, Tablets used as "office«. Mobility External Mobility It is the New World of Apps, held in the various stores (Apple s App Store, the Android Market), become a parallel and complementary channel to the web SAP AG. All rights reserved. 6

7 DS Group s hand2hand approach for mobile projects Analysis and User Experience Software selection Device selection Offline or Online solutions Change Management Security Go live Post go live Computerization of mobility processes It needs Experience and Design in mobile workers solutions Software suitable for mobility Applications are designed and customized for a mobile usability Not necessarily a single type of device but the software has to be multiplatform Service continuity and connection management Offline mode requires the understanding of synchronization rules Users have to be involved In analysis, training and mobility operational support Security system access and data protection user profiling, data encryption on db and communication Provide pre-production stages not only laboratory tests, but also tests on the field Help Desk 1 level call center for technical and operational support 2012 SAP AG. All rights reserved. 7

11 Pads and BusinessPad realize Sales On Field Automation, a Revolutionary Solution for your Sales Force Multitouch Sales Intelligence with no activity for sales reps Multimedia contents Pad: The first device «turned on» in front of the customer Immediate start In front of the customer Battery duration comparable with smartphone s battery Connectivity (3G, WiFi) No barriers with the customer like laptop 2012 SAP AG. All rights reserved. 11

Integration with document management platforms Customized app that allows you to manage the sales process from the customer visit management, order

WORK WORK App that allows to manage maintenance, service and repair activity of mobile workers both planned and in emergency cases for large and small

12 DS Group proposes: 2.0 Publication and use of company information and multimedia contents on Pad Contents usable in online/offline mode Contents structured into sections Integration with document management platforms Customized app that allows you to manage the sales process from the customer visit management, order management and discounts up to reporting on the activities carried out by the field sales force. WORK WORK App that allows to manage maintenance, service and repair activity of mobile workers both planned and in emergency cases for large and small companies anywhere and anytime. Mobile Collaboration Solutions of realtime live collaboration Virtual classroom, instant messaging and videocall Video Streaming (playback of events, education) Secure Infrastructure Mobile Device Management Company App Store Integration middleware with enterprise information systems 2012 SAP AG. All rights reserved. 12

15 Upload Contents:Console di businesspublishing Content Mobilizer: corporate customer s MKTG-Sales dep CMS, File System, Directory aziendale,feed RSS businesspublishing console Update and modify the grafic layout Change the navigation structure inserting / removing menus and submenus Upload, update, modify, delete multimedia contents residing App 2012 SAP AG. All rights reserved. 15

profiling Production Environment Deploy different contents to different group

16 Deploy App: the right content to the right mobile worker Pre-production Environment Internat test on Marketing/Sales dep Pilot users User/group profiling Production Environment Deploy different contents to different group of users More applications for the same group of users 2012 SAP AG. All rights reserved. 16

Products videocatalog Products multimedia catalog Products datasaheet: description, images, videos and technical attachment Products can be categorized by families and subfamilies Products items such

17 Products videocatalog Products multimedia catalog Products datasaheet: description, images, videos and technical attachment Products can be categorized by families and subfamilies Products items such as sizes / colors / versions Natively integrated with businessorder for order generation starting from the multimedia products catalog Tracking of products shown to customer Products presentation based on customer profile Tracking of products shown to customer integrated in activity report management Solution proposal enriched by the cart of products chosen by the customer 2012 SAP AG. All rights reserved. 17

18 Show products videocatalog Products catalogs managed by families and subfamilies Segmentation Matrix for better products searches Product Datasheet: description, photos, video 2012 SAP AG. All rights reserved. 18

The Order entry module Master data Client management with the possibility to update the details with the relative workflow approved by the company Product Catalog

and quantity of products) Visit planning Customer visits management Activities report Order management Sales orders management: preparation of the order with a process

Printing of the order or production of the order visually with the request of an electronic signature Reporting Reports by product, customers, orders, amount of

19 The Order entry module Master data Client management with the possibility to update the details with the relative workflow approved by the company Product Catalog (master data) for the production of the order Discount management related to the products with the discount plans defined by the company and discounts (both in value and quantity of products) Visit planning Customer visits management Activities report Order management Sales orders management: preparation of the order with a process to verify the correctness of the order through the automation of the discount plan approved by the company; Check on availability of products in stock (in real time) Printing of the order or production of the order visually with the request of an electronic signature Reporting Reports by product, customers, orders, amount of product sold, etc. Visits management reports by customer, geographic area, coverage and login access for Sales Rep, Area Managers, Sales Managers 2012 SAP AG. All rights reserved. 19

Order your products on field List of all

signed by customer (businessorder module

20 Order your products on field List of all products shown to customer: ready for completing an offer/proposal, activities report Grid for preparing the product quantity desired Order signed by customer (businessorder module integrated with businesscatalog) 2012 SAP AG. All rights reserved. 20

22 Mobile Worker, Pad Secure Mobility Services Secure Infrastructure Backend and data sources Architecture and other legacy systems Knowledge, Document Mgmt Feed RSS... Middleware Sybase Unwired Platform Business, Marketing ICT businesssales businesscontent CMS DAM Delivery Server Mobile Device Mgmt Sybase Afaria 2012 SAP AG. All rights reserved. 22

23 Multiplatform Development Environment Source code SUP Appcelerator Titanium Framework DS Group Bridge component Native code Objective C Java C# Compiler Compiler Compiler 2012 SAP AG. All rights reserved. 23

24 2.0 Solution advantages Sales Force : More efficiency in sales through multimedia contents All information is up to date and available anytime, anywhere It s easier to follow the paths of sale suggested Better and more effective interaction with the customer Activity reports on the field Sales Management: Sales Intelligence Increased penetration / cross selling on customer due to related products Costs reduction and of mismanagement Reduction of delivery times and absence of media stocks Quick configurability of the application even for a small pilot Marketing: Better image for the company and greater efficiency of business processes Increased relationship between mkg and sales rep Right information to the right target Feedback from the field and quickly updates of the offering sent in real time to sales rep Recovery of all multimedia contents available on the intranet CIO Security (data protection on mobile devices, users profiling and data and apps access credentials management) Device management (monitor network accesses, remotely configure mobile devices, allow access) Company application management Users support (content and apps frequently and automatically sent to mobile devices in push mode, selfprovisioning) 2012 SAP AG. All rights reserved. 24

25 2.0 Unique Selling Proposition Multiplatform: ios, Android,.. Windows 8. Product catalog and contents Centrally configurable: maximum flexibility and mix of structured and unstructured data Asynchronous push architecture: centralized real-time and the sales force can work anytime, anywhere. Sales Intelligence: tracking automatically any activity means visiting reports and visibility of the entire sales network. SAP powered technically: Afaria MDM, SUP middleware, BO, CRM, ERP. SAP's allies also commercially on the market SAP AG. All rights reserved. 25

Go to Market: a team work SAP - SAP Local

Thank you DS Group SpA Romeo Quartiero - CEO - Romeo.

it - +393487678374 Niko Kuijper Business Development

it - Mobile: + 31 655 112 163 Via Pompeo Mariani, 4

27 Thank you DS Group SpA Romeo Quartiero - CEO - Romeo.Quartiero@dsgroup.it Niko Kuijper Business Development - International Sales - Niko.Kuijper@dsgroup.it - Mobile: Via Pompeo Mariani, , Milano; Italy, Tel , Fax info@dsgroup.it

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