FCAPS for Telco s Motadata s unified FCAPS platform for carrier grade deployments

Transcription

1 FCAPS for Telco s Motadata s unified FCAPS platform for carrier grade deployments Product Description Motadata offers automated and highly scalable solution with Fault, Configuration, Accounting, Performance and Security (FCAPS) functionality, enabling the Telco s to meet their various network management objectives. Motadata helps IT Infrastructure teams to execute a set of functions required for planning, allocating, deploying, controlling, coordinating and monitoring their network resources. Business Challenges Telecommunications companies need to deliver cutting edge, customer services, reduce churn rate, provide excellent customer experience and optimize the costs involved. Hence, an agile IT infrastructure becomes the backbone for any Telco to get the most out of technology investments and to stay ahead of the competition. Quick and unparalleled delivery of data and mobile services is always a highest priority. Identifying and eliminating bottlenecks across business operations like service assurance & fulfilment helps make a better decisions. Motadata Solution Motadata with its unified FCAPS platform meets all the needs of Telco, for setting up a reliable and secure IT infrastructure with its unified platform consisting of network management and monitoring, log management, flow analytics and ITSM. Motadata provides a holistic view of what s really going on across the infrastructure and processes. With efficient IT infrastructure management and monitoring, the platform can help drive revenues, improve operations, accelerate innovation, enhance customer experience and mitigate risk. FEATURES Root cause analysis Fault & Performance Management Network Configuration Management Unified Monitoring with unanticipated simplicity Network performance & availability monitoring Event driven & auto-correlation Workflow automation Flow and log management Distributed Monitoring (RPE) Role based access for file integrity Auto Network Discovery & Topology BENEFITS Service fulfilment to automate services availability Service assurance for unparalleled customer experience Become proactive to address issues in real time Correlate events to understand inter dependencies Drill down view of malfunctioning systems End-to-end network management with unified view Visualize inter-relationships of elements (physical/logical/virtual) and services Ensure compliance and IT security Scale as needed - Future ready solution Improve operational processes of all resources from one place Understand trends, patterns & behaviour to make more informed decisions

2 The only Analytics platform designed for Speed & Scale 1+ Bil Events analyzed in less than 10 seconds on a single server NO No external proprietary database required 100k EPS in commodity 4-core server NO No time limits on actual data retention 85% Compression on raw extracted data Lowest TCO in the industry Motadata FCAPS Architecture CRM BSS REST/SOAP/CSV NB - NORMALIZER ADAPTOR LAYER NOC Dashboard Network & Service Management Layer MOTADATA PLATFORM Fault Management Incident Management System Service Assurance Performance Management Security Management Network Discovery Configuration Management Network Inventory / Asset Management SB - NORMALIZER ADAPTOR LAYER Service Fulfilment Network Provisioning Network Topology 3 rd Party Integrations SMS/ Server NORTH BOUND Element Management Layer SNMP NETCONF /YANG EMS Vendor - 1 TL-1 SNMP SSH CORBA EMS Vendor - 2 EMS Vendor - n SOUTH BOUND Network Element Layer GPON EMS IP MPLS FTTx DWDM Manage Complete FCAPS for Multi-Vendor Get alerts with context Single solution for all IT needs Flexible & Scalable Best in class visualization Speed with scale Go proactive

3 Service Assurance Prevent outages, identify bottlenecks and take action with the unified FCAPS platform. The platform assures desired level of services that the customers can expect and experience with proactive fault and performance management. Fault Management Recognize, capture and resolve, the faults across various network elements, topology and service overlays that delivers operational efficiency. Identify critical issues in the network and resolve them before they actually hamper the business operations with root cause analysis. Comprehensive Alerting High scalability offers larger networks to quickly identify faults in a multi-vendor scenario Define critical KPIs both static and dynamic thresholds at multiple levels. Capable to handle and identify faults related to logical service flow, i.e. VPNs, VLAN Reliable & quick fault processing with less hardware footprint resulting in reduced TCO Quick identification and resolution of affected services for maximum uptime Event/alarm correlation and comprehensive reporting with multi-level drill down to get to the root cause of the problem Can be seamlessly integrated with Motadata Service Desk or any 3rd Party Ticket Management System The powerful Event co-relation engine efficiently identifies defined attack patterns or network failures with real-time event monitoring and event collection features to detect performance bottleneck and track down suspicious behaviours Proactive detection of performance bottlenecks and tracks down suspicious behaviours Configurable threshold when breached, triggers various alarm levels that can be communicated through , SMS or 3rd party apps Efficiently handles lengthy alarm lists with robust capabilities to correlate and filter alarms Powerful network topology view displays the status of entire managed resource inventory Performance Management Proactively manage, monitor and control overall network health, availability and performance by collecting network information on various parameters such as packet loss, throughput, response time, utilization, error rates, downtime/uptime, etc., collected mostly using SNMP. It further analyses the collected data to maintain the system at an acceptable level as defined in the Service Level Agreement. If the thresholds are breached an alert is generated automatically. Memory & CPU Utilization

4 Proactive monitoring helps in capacity planning for maximizing uptime Gain complete visibility of overall network performance to prevent potential congestion resulting in service degradation Detect, identify, analyse and troubleshoot network issues with proactive alerts & remedy actions Deliver holistic/unified network-wide performance reports and dashboards through user-friendly platform Measure critical metrics in real time like errors, packet loss, & discards etc. Open architecture seamlessly integrates with multiple vendor, thereby reducing network complexities The elastic distributed deployment easily scales with multiple remote pollers Comes as a virtual appliance and does not require proprietary software, thereby reducing hardware footprint Provides adaptive & intelligent threshold for real time KPIs monitoring & alerting Define target values and get notified on SLA breach Get alerts on service level violations along with violation time, % downtime, LF time and other details over a specific time period Get performance reports for interface, memory and CPU utilization, node availability, temperature & other important health metrics. Collected data is analyzed, filtered, and aggregated to produce performance metrics that are relevant to the operations staff such as user-oriented transaction response time or service availability. Security Management Gain control over authentication, the access to resources in the network, which includes data as well as configurations and protect network information from unauthorized users. Define Visibility for Different Roles Limiting access to network resources with Role based access Protection against virus attacks and Identity thefts Complete control over overall user s access to assets in the network Prevent security intrusion and unauthorized access with proactive alerts Identify and access vulnerabilities in network with Vulnerability assessment Ensure compliance and security with full audit trail Log management helps you meet compliance and IT Security Audit Flow monitoring provides information about potential attacks, misconfigurations & other user activities Monitor firewall rule changes and report if any rule has been misconfigured thus keeping the security intact Fine-grained control of access to critical managed resources is accomplished through carefully defined security domains. A detailed log of all access permission requests and responses supports the analysis of resource usage patterns as well as attempts to breach access control.

5 Incident Management The end-to-end solution to respond, report, investigate & prevent incident impact. Operators can securely consolidate related incident and investigation data into case records for comprehensive tracking, analysis and reporting. It minimizes the impact of failure on business operations and sticks to the best possible service level agreement. Colour coded technician workload Return services to normal as quickly as possible with ITIL Compliant incident management Identify tasks that can be automated in order to reduce manual work and improve efficiency Classify incidents by impact and urgency to prioritize work Root cause analysis to identify the root cause of the problem to prevent its reoccurrence Consolidates recurring incidents for meaningful insights Assign appropriate groups for quick resolution and notify the user when resolved Use reports to monitor, track, and analyze service levels and improvement Network Discovery Automatically discover network devices (physical, virtual, and cloud networks) in a multi-vendor environment and start monitoring various assets for complete visibility and control over existing IT infrastructure with proactive network monitoring. The discovery process immediately provides details such as name, device type, Operating System, services running and other important device configuration details. Discover Various IT Assets

6 Service Fulfilment Automating services availability to customers quickly, thereby, improving customer satisfaction with Service Provisioning and Configuration management. Configuration Management The unified platform collects, stores, configures, provisions and controls, network device configurations from various network devices from multiple vendors. It automates the provisioning and policy implementation, which helps in avoiding major network issues caused by an error in configuring the network manually Last 200 Audit Operations Seamlessly Manage, Configure and Provision network devices Provision transmission paths through networks Reduce time required to manage critical network changes and repetitive manual tasks with Network automation Achieve Network compliance with automated network configuration management to deploy configurations, report configurations, detect out-of-process changes, audit configurations, backup configurations etc. Quickly locate the most current configuration backup and apply it to a specific network element or roll out across all the administered assets through user-friendly GUIs Avoid manual configuration issues with Customizable configuration templates that streamlines device deployments Auto service provisioning reduces rollout time for mass rollouts Configuration backup & restore provides data security and failure recovery. Using industry standard protocols (e.g., SNMP, TL1, SSH, CORBA, NETCONF), managed resources are automatically discovered and polled for updates to their configuration attributes. Through a single-click operation, managed resources can be placed in one of several service states such as working, unavailable, or standby. Network Inventory/Asset Management Motadata IT Asset Management lets you operate, maintain, deploy, up-grade and dispose of IT assets in a systematic way. Turn IT teams more productive by offering them greater visibility and control over both hardware and software assets, that enables them to fight day-to-day IT issues and problems, that helps in minimizing downtime that impact businesses. Moreover it keeps a track of every asset to ensure employees are equipped with the tools required to get the job done. Auto Discover Asset Properties

7 Track IT & Non IT assets effortlessly for better control of ever-growing IT Infrastructure Control & Track where & how software products are being utilized Optimize the profit generated by assets throughout their lifecycle Auto-discover all the assets (Hardware & Software) in your IT infrastructure automatically Install patches for Windows, Linux & 3rd party applications remotely The platform tracks utilization of Software that is installed on various Hardware Assets and in the process helps in compliance. It monitors licenses that are actively being used compared to the licenses actually purchased It helps maintain, centralized repository to manage & map all IT Asset configurations, and thus track entity & its details for in-depth visibility into how they are connected to each other within the IT Infrastructure. Inbuilt browser based Remote Desktop to monitor and remotely diagnose Computer Assets quickly Network Topology The arrangement/layout of network between different nodes, systems, connecting lines that are linked to one another in the organization forms a network topology. Operators need to carefully select from various network layouts (Bus, Star, Token Ring, Ring, Mesh and Tree) to meet network goals, as each one provides a different level of flexibility. For proper control and efficient security the device are designed and grouped in different layers i.e. Core layers, Distribution layers and Access layers Infrastructure/ Tag View Accounting Management Account Management in FCAPS collects resource consumption data for capacity planning, analysing trends, cost allocation, auditing and end user billing. It acts as a key process to connect performance and configuration data for achieving business objectives. Keep close check on resource utilization Collects network usage data disk drive usage, CPU processing time etc. Trend analysis of bandwidth usage and network resource utilization helps in capacity planning Identify user, application or network element consuming maximum bandwidth Keep track of all IT and non-it assets in stock or in use be it contracts, hardware, software, and other configuration items for cost allocation

8 360 o Visibility of IT Infrastructure - IIP Network Devices Firewall Router Switch Wi-Fi Generic SNMP Device Database Oracle MYSQL MSSQL IBM DB2 PostgreSQL Sybase SAP Hana Virtualization VMware Microsoft Hyper-V Citrix Xen URL HTTP HTTPS Cloud AWS Google App Engine Microsoft Azure Server Windows Linux HPUX Red Hat IBM AIX SMTP Symantec Gateway Exchange Platform Java.NET Application Server JBOSS WebLogic GlassFish Tomcat Web Server Microsoft IIS NGINX Apache HTTP Sun Web LIGHTTPD Middleware LDAP ActiveMQ DNS Log Management Flow Management Network Logs Server Logs Application Logs Custom Logs Netflow V5 Netflow V9 sflow jflow IPFix ITSM Hardware Software Cloud ITIL Process Compliant Partial Clientele System Requirements Virtual Appliance CPU RAM Storage Bare Metal - ISO, VMware - 4 Core 64 bit processor 4 GB 50 GB OVA, Hyper-V - VHD Mindarray Systems Pvt. Ltd. a global IT product company, offers state of the art affordable yet powerful product suite - Motadata consisting of Network Management & Monitoring, Log & Flow Management, and IT Service Management Platforms. The platform empowers both IT administrators and CXOs to analyze, track & resolve IT operational issues by effectively monitoring various systems and devices from multiple vendors through a unified and centralized dashboard. sales@motadata.com Motadata is industry s first IT ops solution that truly correlates the metric, flow and log events and turns them into actionable insights. Our global customers from Telecom, Government and Enterprise domain, rely on Motadata for proactively monitor their network infrastructure. For more information, visit Mindarray Systems Pvt. Ltd. All rights reserved. JUN1814