5 Year Strategy. 19/01/2015 IT Strategy 3-5 years v0.3

Transcription

1 IT Strategy

2 5 Year Strategy Enhancing our services through the use of up to date technology with connectivity and integration being the key to strong performance and operational insight. 2

3 Principles Support core strategy Resilience People Core systems Foundations Support innovation Open flexible solutions Ease of use/access Avoid bespoke solutions Adaptabe - changing priorities 3

4 Current State Last three years work to strengthen the foundations on CAD, networking, , mobile telephony Resilience work has focussed on 999 critical areas CAD and telephony. Effort moving to support systems 4

5 Current State Two year priorities: Continue resilience work Preparation for New HQ and ways of working epcr and mobile working Details provided in Appendix 1 5

6 Resilience Requirements Target Resilience Comments Telephony 30 Seconds Without telephony no care can be provided CAD 2 Hours Ability to move to paper means that reliability and safety more important than immediacy MDT 2 Hour Alternative means exist to contact crews but loss of AVL and dispatch delays affect Response Times 6

7 IT Team Looks internally to provide almost all solutions and support: Service support Development (CAD is outsource product but significant internal resource to managing delivery and upgrade path) Quality Assurance Risk of dependency on individual employees or suppliers 7

8 External Environment Emergency Service places some constraints Must have Blue Lights resilience National security standards: National procurements: Airwave; N3 network National ESR requirement DH and HSCIC standards Variety of systems in partner organisations interoperability challenge 8

9 IT as Clinical enabler in near future Care giving Telehealth/Telemedicine Risk Management Video-conferencing Decision support Remote Clinical Supervision epcr and IBIS for basis of future healthcare platform 9

10 Market Developments Smart phones commonly available new ways of calling Distributed/external service provision models (e.g. Cloud ) evolving fast Complexity increases security and resilience concerns Tablets for operational staff offers greater range of potential solutions Mobile telephony ESMCP 4G 10

11 Media and Communications Developments Intra-net Learning Management System Social Media peer to peer communication 11

12 Internal Developments Future PTS consider full separation/ outsource 111 outsourced provision future uncertain potential national standardisation may reduce functionality Integrated approach to vehicle design Black box Vehicle as WiFi Hub Integrated with ERP fleet management 12

13 Strategy Key Points Deliver workplan for next two years Bring order to complexity of current systems Evolve IT team to be less reliant internally and more able to leverage external providers Avoid customisation seek solutions which are configurable 13

14 2 Year Plan by Quarter Mar-15 epcr rollout commence Jul-15 CAD Nov-15 Office365 deployment Feb-16 Thin Client deployment Apr-16 'Follow Me' printing Aug-16 epcr rollout complete Oct-16 'Admin' IaaS Complete Dec-16 New EOC setup Mar-17 New HQ live Apr 15 Jul 15 Oct 15 Jan 16 Apr 16 Jul 16 Oct 16 Jan 17 01/03/ /03/

15 Beyond 2016 Work needs to begin now to shape the future beyond

16 Current State Texts CAD Telephony Voice Recording MDT Info Mapping GRS (Scheduling) ESR (HR and Payroll) L&D (My SECAmb) Datix SBS (Purchase to pay and finance) Fleetman Clinical Records Stock Control 20

17 Future State Comms (Telephony, MDT, Airwave, Texts, Video) CAD (Triage, Despatch) Healthcare platform (epcr, Clinical oversight, telemedicine, telesupport) ERP (Finance, Purchase to pay, scheduling, fleet, HR, LMS) Other Services (E- Mail, Datix, Intranet, Training 111/PTS/Other Contracts Data Hub External Links BI Reporting Tool 21

18 Future Infrastructure 2 Year Infrastructure View Microsoft Hosted services: Office 365 SharePoint Exchange ( ) Lync IaaS Cloud: Datix GRS epcr Info.Secamb PTS Meridian etc MRC ACRP Primary site/hq: CAD infrastructure Telephony Voice recording Resilient Managed Network Secondary site: Backup CAD infrastructure Backup Telephony Backup Voice recording ACRP MRC MRC NHS N3 Services ESR SBS OLM 22

19 What will we be good at? Business Analysis Project Management Supplier Management CAD Info/data management Networks & Security App development 24

20 What will we be good at? Retain development focus on App development Retain deployment Outsource first line support Outsource installation Will need some investment in 15/16 to define next generation projects 25

21 What will we buy? Helpdesk/first line support Installations Telephony support 26

22 CAD Determine requirements for next generation CAD VisiCAD New Option Strawman cost and effort to replace CAD unlikely to be worthwhile. Aim to stay current, improve configuration and reduce bespoke work 27

23 Healthcare platform Significant market changes currently underway Assess market options once epcr embedded Strawman expect significant work on interoperability. Do not yet know whether SECAmb will need to invest in own solution 28

24 ERP Seek to replace non-core business systems (GRS, ESR, SBS, Payroll, Fleet, HR, LMS) with configurable Enterprise resource management system Significant change in working practices Solution must fit with national ESR requirement Strawman expect to procure single solution. Most likely second tier as do not have scale for SAP/Oracle implementation 29

25 Data and BI Replace current INFO system and underlying database Raw BI system (Cognos/Business Objects) Use existing IP (Lightfoot) Data structure taking feeds from CAD, Comms Strawman Build on strength of Info. by moving it to an up to date platform 30

26 Milestones/Costs CAD Complete existing workprogram on CAD Determine route - VisiCad/other Q3 2015/16 End M 0.1M Implement Solution End M to 5M ERP Determine requirements End M Comms Procurement (Navision, Syspro, SAP, Oracle?) Set out implementation path HR, Payroll, Finance, Purchase to Pay, LMS Next generation Airwave and mobile data evaluation End M to 3M M to 1.0M End M 31

27 Milestones/Costs BI Health Platform Other Services Determine Vanilla or pre-set. Determine data management strategy End M Implement Solution End M Maintain IBIS Ongoing 0.1M Implement epcr/tablet roll-out 2015/16 2M Evaluate developing market for health platforms PTS 2016/17 TBD End 2015/ End of 2015/16 0.1M TBD 32

28 Next Steps Build on existing workstreams in Comms, CAD Establish new workstreams for ERP and Business Intelligence Understand key stakeholder requirements (Interviews?) Develop potential solutions in each section 33