Customer Focused Service For, Humanity, Technology and Future. To serve humanity. To support tehnology. For the Future

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3 Customer Focused Service For, Humanity, Technology and Future To serve humanity To support tehnology For the Future

4 RoyalCert Vision & Mission OUR VISION Coexistance with the customers in the future with the strong share of information. OUR MISSION To evaluate all the applications and accomplish our services in determined durations within the framework of procedures applied to all organizations equally, To provide sufficient number of qualified personnel, to improve the qualifications of our employees by sharing all the subjects with them, To follow the actual developments and inform the related parties about the subjects within the scope of our services, To realize our services in a way that lead to continuous improvement.

5 About Royalcert RoyalCert Belgelendirme ve Gözetim Hizmetleri A.Ş. is founded by experienced professionals on quality management system certification, product certification and calibration who worked with over 2000 companies so far. Some of the corporate works completed by the distinguished founders of RoyalCert are; 1996-Metrosan Industrial Ltd., The first in etalon test weights production (OIML standards) 1998-Metrotest Metrology and Calibration Center One of the first 8 calibration laboratories accredited by National Quality and Accreditation Council and Starting services on Quality Management Consulting 2001-The Middle East and Turkey Agencies of some international certification bodies 2005-Acquiring Turkak-TGA joint accreditations at a time for the first time in Turkey 2006-International Operatins Still operational in; Malaysia India Kuwait Egypt Italy Romania Poland Germany Austria USA Turkey

6 The benefits you get from Royalcert Improvement in management and operation control; effective and systematic information flow to top management Clarify the responsibilities and tasks and improvement in business performance Better definition and analyses of processes within the company Improvement in productivity, quality and the processes within the company Increased customer satisfaction Cost reduction due to the lack of quality by reducing the recycling and waste costs

7 RoyalCert with you globally All the services provided by RoyalCert are in accordance with the international standards and validity. Operational Countries: USA Germany India Switzerland Romania France United Kingdom Malaysia Korea Kuwait Egypt Turkey UAE

8 RoyalCert Management Structure Board Consultancy Board General Manager Management Representative Complaints Evaluation Commitee Certification Commitee Planning&Clint relations Manager Finance Manager Certification Manager Auditors Technical Experts Certification Staff Planning Client Relations International Operations ITALY INDIA MALAYSIA KUWAIT EGYPT DUBAI Finance Dept. IT Secretary Office personnel

9 The Meaning of RoyalCert Service Quality and Trust Responsibilty Serving for the Future Principles Customer Focused Assets Knowledge,Experience Human Belief Investnment for the Future Our most precious asset

10 RoyalCert provides customers Always with the client Tehnologic sufficiency Quality Entrepreneurship Solutions Global experience Trust, Safety, Flexibility

11 RoyalCert Solutions Human Process Analyze Advise Evaluatation Documentation Knowledge Test Instruction Inspection Certification System Service

12 RoyalCert Certification Stages Document Review Certification Audit Survaillance Audit Logo Instructions

13 Services & Responsibilities Social Accountability Health and Safety Management Systems Certification Telecommunications sector Quality Management Systems Environmental Management Systems Automotiv Industry Aerospace sector Food Safety management Systems Medical sector

14 ISO 9001 Quality Management System Quality Management System ISO 9001 series standards are developed by International Organization for Standardization (ISO) in order to define the requirements for International Quality Management Systems. ISO 9001:2000 Quality Management System Standards response to all customer needs and expectations from the beginning of production processes until it reaches to customers. Therefore it guarantees quality and customer satisfaction. ISO 9001:2000 Quality Management System is characterized by quality management principles which should be adapted to all departments. These are: Customer Orientation Leadership Participation Process Approach System Approach of the Management Sustainable Improvement Realized Approach to Decision Mechanism Supplier Relationship ISO 9001:2000 Quality Management System enables synchronies among all users in the process. ISO 9001:2000 Quality Management System Standard is an effective quality management system which can be applied to all companies independent from the enterprises size and products. ISO 9001:2000 Quality Management System can be defined as the first step for a company to identify and improve its working principles. ISO 9001:2000 Quality Management System provides companies, international acceptance.

15 ISO Environmental Management System ISO Environmental Management System defines, an effective environmental system which can be applied to all types of companies. It reduces the environmentally harmful effects of companies operations and by reducing the raw material and energy consumption it increases the financial efficiency of a company. Environmental Management Syst. The system encourages the companies to use the environmental friendly, advanced production technologies. The company creates trust among customers, investors and society by helping improve the environmental conditions.

16 ISO Food Safety Management Systems Food Safety Management Systems FSMS is a quality management system which functions to eliminate risks in the critical control points of food production. System is developed in accordance with preventive approach. It has a systematic approach which aims to eliminate the risks for human health during food production. FSMS certificates show that a company has accomplished all necessities for food safety. Therefore FSMS system aims to control all risk factors on customer health. By applying Food Security Management System; The company creates trust among customers about its products The cost of product returns and market recollection is minimized Higher effectiveness Inappropriate material purchase is minimized.

17 OHSAS Occupational Health and Safety The system demonstrates the company s precautions about its workplaces and employees safety. Companies should use the system to minimize work accidents and to accomplish the legal obligations for workplace health and workplace safety. By applying the system; Occupational Health and Safety Increase in the efforts for workplace health and safety Decrease in work accidents Lower insurance costs Increased employee motivation Faster and easier adaptation to ISO 9001 and/or ISO Quality Management Systems

18 ISO/TS Automotive Quality Management Syst. ISO TS Automotive Quality Management System is a systematic approach aims to guarantee the quality system of main producer companies in automotive sector and their suppliers. Automotive Sector It is not only a substantially effective system in total quality management approaches, but also has an effective application based on constant improvement on quality techniques, work plans, logistics, pricing and operations. By applying, ISO TS Automotive Sector Quality Management System; Improved product and quality process Trust for global companies Improvement in supply chains

19 ISO Medical Devices Quality Management Systems ISO 13485:2003 standard defines the necessary quality management system requirements for equipment producers and other workers in health industry. Medical Sector ISO Medical Devices Quality Management System is developed to implement EN46000 standards together with ISO 9001:2000 Quality Management Systems. System s aim is to organize the producers, distributors, exporters and importers and all corporations providing these services. The system is computable with EU medical Equipments Directives and is implemented with CE Mark.

20 AS/EN 9100 Aerospace Quality Management System AS/EN 9100 standards are developed in 1997 by American Aerospace Quality Group (AAQG), International Aerospace Quality Group (IAQG) and the leading companies of aerospace industry in order to support, advanced technology standards in the whole aerospace industry. Aerospace Industry AS/EN 9100 is mainly the application of ISO 9001:2000 Quality Management System in aerospace industry. AS/EN 9100 System can be applied to various sections as; equipment design, production, spare part supplying, airport and airlines operations, maintenance, flight operations and cargo and handling management.

21 TL 9000 Telecommunications Industry TL 9000 is an ISO 9001:2000 based standard that includes software, hardware, service, system and measurement requirements for telecommunications industry. TL 9000 standard provides companies many opportunities and benefits; Telecommunications Sector Continuous service for customers Improved communication between supplier and customers Total cost reduction Improve enterprise management Effective control over supplier performance Improved employee motivation Improved effectiveness in time and resource management

22 ISO Information Security Management System Information is a key to success and development of a company. Certification on Information Security Management System ensures the security of information either on papers or in electronic platform. Information Security Systems In today s world, system quality and security is a vital criteria for companies. Therefore, companies should identify their information asset, threats to them and the ways and the controls to evaluate the problematic parts. In Information Security Management Systems, security control is a very critical point in accordance with the dynamic business environment. An uncontrolled security system can not be implemented. Moreover, all policies, procedures and products should be continuously updated.

23 RS SA 8000 Social Accountability With the implementation of Social Accountability Management System; Social Accountability Secure and improve the company image Increase the motivation and efficiency of its employees Gain comparative market advantage by meeting customer needs and expectations. Improvement in product quality Sets communication channels between employees and management Encourages long term relationships between suppliers and subcontractors and the company By systemizing information flow, customer trust will be achieved With all these characteristics, SA 8000 will be a system looked for by all consumers in the near future. SA 8000 certificates are valid for a three year time period and compatibility with the standard is controlled in every six month.

24 Customer Orientation Quality Trust Continuous Improvement Investment for the Future

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26 OUR CLIENTS

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29 RoyalCert CERTIFICATE

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31 India Branch Office: RIR Certification Private Limited H-6B, 1 st Floor, Kalkaji Main Road, New Delhi Phone: Fax: Cell: tarun.sharma@royalcertindia.com