Enterprise Linux for MC and Support Infrastructure WG Activity

Transcription

1 3rd Northeast Asia OSS Promotion Forum Enterprise Linux for MC and Support Infrastructure WG Activity December 3, 2004 Koichi Ikumi Senior Vice President NEC

2 The internet society makes collaboration more effective and speeds up business, logistics and information exchange among nations, organizations and companies Logistics Hub Business Logistics Branch Office Manufacturing Banking New IT/NW Social Infrastructure Supplier Prefecture/ City, Town Consumer A new business application of IT/NW which incorporates the new infrastructure is needed Government Marketing Sales Support Accounting, Personnel Large to Medium Enterprise Development Hospital dispensary

3 NEC's View on Future Management Style For a management ready to respond flexibly and agilely to an changing market and global competition Evolution of the Management Style Everything In-house Information sharing Selection and concentration Open Co-creation of value Core Competence Management Capability Supplementation Concentration to Core Broadband Cost Reduction Progress in IT/Network technology that Supports the Collaboration Globalization Response to changing environment Mobile Real-time New Business Management Style for Further Growth Agile Response Ubiquitous Focus on Core Cost reduction

4 Two major areas of Linux adoption Linux as the Application Platform Enterprise Linux Embedded Linux Network Server Parallel PC Cluster Internet Front Server Technical Computing Grid Computing Enterprise Linux System FY2000 FY2001 FY2002 FY2003 FY2004 FY2005 Appliance Server Dedicated System Telecommunication Storage Control Digital Electric Appliance System LSI Mobile Phone

5 (Info.) Advanced Case for Embedded Linux New Mobile Phone Why Linux? Functionality: Rich support features developed for PC/Server. Easy to remove redundant features. Open Source: Royalty Free. Stability of widely used Linux Kernel. Easy to Modify/Improve open source code Development Reducing cost of developer education. Environment:Worldwide Development possible. New Packet Node Adoption of Carrier Grade Linux* on new mobile packet node Standard for new 3G mobile packet node Advanced TCA Standard Hardware Carrier Grade Linux Standard OS SAF Standard API November 16, 2004 Release Right thing in the right place Mobile Application: Linux Device control : Real-time OS September 2004 Release Over 100 shipments *Carrier Grade Linux(CGL): Functional requirements defined by OSDL(NPO promoting Linux) or Linux based on such requirements TCA: Telecom Computing Architecture SAF: Service Availability Forum Footprint 1/5 Packet throughput x10

6 Usage Domain of major OS at NEC Linux is growing to enterprise systems as The Third OS of NEC Support/ Service WINDOWS HP-UX Linux MC features in OS(Reliability, Scalability) OS usage domain Linux HP-UX WINDOWS Growth Internet Front end Information Systems Enterprise Systems

7 Reliable System Reliable components NEC s Mission Critical System Integration Realize Open Mission Critical System (OMCS) quickly and reliably Improve reliability of the entire system, not each computer Long System Integration Experience and Rich Service Menu Approach to High Reliability Hardware Reliability OS Reliability Middleware Reliability Reliable Platform Application Verification Reliable Application Operation Supervision High reliability SI Reliable System Integration Failure Avoidance Support upon failure Reliable Operation System Integration Support Service

8 Middleware Reliability for Linux VALUMOware support for Linux Common Platform Technology of NEC for HP-UX, Windows and Linux Business AP Business Application Packages Business DB User I/F DB Portal Screen Form AP Form Batch AP Job Definition Mail IF Authentication Delivery VALUMOware Business Logic Foundation DataBase Platform Oracle DB2 PostgreSQL MySQL AP server Platform WebOTX WebLogic Oracle IAS Tomcat JBoss Form Creation Platform SVF ActiveGlobe SystemDirector Batch AP control Platform WebSAM JobCenter WebSAM JMSS Mail Platform sendmail Authentication Platform SiteMinder Delivery Platform Delivery Manager NIS Mail Hulft Business Web service& Intelligent Application Integration Management Platform Platform Platform High Availability System Platform System Management OS Platform High Availability System Provisioning Backup Platform Autonomous NetBackup WebSAM BladeSystemCenter management NetVault ARCserve Provisioning High availability CLUSTERPRO Linux Cover all regions by VALUMOware OSS white

9 NEC s Approach for OSS Support

10 NEC s Approach to Linux Support Service Support menus are prepared according to to the Linux adoption areas Large-scale Basic Support menu Advanced Support menu HA Support menu Large-scale Enterprise Social Infrastructure Internet Front End area Midrange Enterprise area Small-scale Internet Front Information service Enterprise Social Infrastructure Enterprise System domain OMCS domain

11 NEC s Linux advanced support service Troubleshooting Service including Dump Analysis Investigation Linux Basic Support Service System Message Investigation Linux Advanced Support Service + Dump Analysis Fix/Wokaround Update Information Provide Workaround Dispatch Distributor Information + Individual Fix +Periodical Update, Fix info. Service Time Within NEC working hour +24H365D QA Incidents Answer Question on Configuration, Operation and Feature 20 Incident per Year No limitation

12 NEC s HA Support Service for Linux and OSS System-wide support structure HA support ready for emergency situations MW OS HW System maintenance: HA support for Linux Support Structure System Account Team Proactive support Scheduled preventive maintenance Reactive support Emergency troubleshooting Escalation management <MW maintenance> PP support OS maintenance: Linux Advanced Support <HW support> Target Distribution: Red Hat EL ES/AS Trouble Report HA = High Availability Trouble Report SW Technical Team Distributor HW Technical Team HW Health check

13 NEC s OSS Middleware Support Service System integration service using OSS Middleware Support service for OSS Databases (PostgreSQL, MySQL) Namazu Qpopper BIND Tomcat OpenSSL WU-FTPD OpenSSLUCD-SNMP OSS maintenance Support Service OSS integration Service Features of Integration Service Services ranging from consultation on design to on-site support for integration/evaluation by OSS experts Menu items varying in the skill of OSS experts Investigation on source code, if required Collaboration with developers community

14 Case: NEWSPAPER SOLUTION

15 Control 570 terminals Manage sales and repayment data, Calculate odds and repayment istorages2300 Case: Betting System Adopt Miracle Linux on all servers Increase reliability and scalability by cluster configuration System Down unacceptable in Public Race Central Processing Unit Express5800/120Mf Miracle Linux Standard Edition 2.1 Display Display PDP PDPTV TV Audio Audio guidance Unit, Unit, etc. etc. Information providing Unit Express5800/120Mf Miracle Linux Standard Edition 2.1 Data storage Unit Express5800/120Mf Miracle Linux Standard Edition 2.1 Terminal Control Unit Express5800/120Rf-2 Miracle Linux Standard Edition 2.1 S-in: Apr 2004 terminals

16 Large Scale Mail Server for 4 million+ users BIGLOBE User POP/SMTP Gateway Mail Storage Shared Disk POP/SMTP The Internet save / restore Load Balancer Express5800 Express5800 EMC Symmetrix Linux Clustering system CLUSTERPRO: 250+ Linux servers Large scale clustering system Enhance file system: Preventing from file system collapse upon system crash Eliminating file system recovery (fsck) operation after system crash

17 Support Infrastructure WG Activity

18 The possibility of OSS(including Linux) Support OSS, its source code is freely available to everyone. Potentially, more engineers can provide higher level support. Development High quality program OSS Users Open Source Maintenance High Level support Proprietary software: High level support can be provided by limited few expert engineers program Software User support Proprietary Software Developer communities Support providers Development vendors

19 Issues of OSS maintenance support OSS is an innovation of the business model. => The whole industry must attack issues. Providing High Level Support (as for Proprietary Software) Quicker system recovery Long-term Support (10 years and more) Reliable Support-system Infrastructure Re-sharing the Benefits and Risks (particularly for OSS) Working formation where Maintenance support vendors separately exist, from voluntary Developer communities Establishing Consensus for reasonable support cost for OSS Wiping out user s FUDs* about OSS development projects Product road maps or substitutes for OSS *FUD: Fear, Uncertainty and Doubt

20 Definitions and Goal of the WG Locate existing issues in OSS maintenance support and long-term use, and provide problem-solving suggestions to promote widespread OSS use. Maintenance Support: Problem Isolation, System Recovery, Workaround, Case Analysis, Software Correction, Reporting, Preventive Software Correction, Patch application Suggestions to policy makers. Suggestions to support vendors *1. Suggestions to OSS development communities. Suggestions to OSS users. *1:Support Vendors: SIer, Platform Vendor, Distributor, ISV, IHV, Business OSS Vendor, Third Support Vendor, etc.

21 Achievements of the WG The document Delivery mechanisms of Open Source Software and their support, from communities to end-users is under review. Effort to establish a common practice in providing OSS support information has begun. Investigation about important OSS A Distribution Structure The relation among the players Access pattern for support Service Status of the developer communities (December 2004) (March 2005) Apache JBoss Linux kernel MySQL NIC driver e1000 OpenLDAP OpenSSL PostgreSQL Samba

22 The Document for Users Delivery mechanisms of Open Source Software and their support, from communities to end-users It shows how software and support are provided to End Users from development community, and helps understanding of users about OSS. 1. Introduction 1.1. The purpose of this document support 1.3. Objectives 2. Structure of Linux distribution 3. whole player image relevant to OSS 4. condition of a development community 5. access pattern of the support from a user 6. Conclusion Appendix Contents A-1. Apache A-2. JBoss A-3. Linux Kernel A-4. MySQL A-5. NIC driver e1000 A-6. OpenLDAP A-7. OpenSSL A-8. PostgreSQL A-9. Samba Support infrastructure WG members The purpose of this document For major OSS, it is shown clearly that the support vendors offer support like commercial software. For major OSS, development communities are well-organized, and OSS are developed systematically. Users have choices: High level support service, same as existing commercial software. If users have OSS skills, users may choose more economical solution (for their own responsibility).

23 Examples of the Document for Users Delivery mechanisms of Open Source Software and their support, from communities to end-users Examples Sorry. Japanese only.

24 2nd half plan of the WG Research about OSS support vendors and technical information Depending on the survey results, make practical suggestions. Standardization of concept, terms and expression of OSS support Research and integrate vendor s information. Disclose a standardization proposal and propose to vendors research and publication of technical basis of OSS support Research,develop and spread the function of trouble analysis Share problem solution know-how or information. Develop a business model of OSS support Calculate reasonable price (e.g. ideas..) expectations for Government supply long-term support propose all parties concerned to long-term support

25 OSS ecosystem Establishment of a circulation cycle including support realizes continuous and healthy growth of OSS. Users Open Source Software Proper compensation Developer Communities Contribution Support Vendors

26 Conclusion For the sake of user s secure and safe usage at OSS/Linux in enterprise systems and mission critical systems, NEC will make efforts for the healthy growth and the wider usage of OSS through the activity in Northeast Asia OSS Promotion Forum and Japan OSS Promotion Forum (Support Infrastructure WG). The healthy growth and the wider usage of OSS Northeast OSS Promotion Forum Japan OSS Promotion Forum (Support Infrastructure WG) OSDL NEC Other Venders OSS Communities

27 Linux is a registered trademark of Linus Torvalds. Other product or company names referred to in this document may be trademarks of their respective owners.