Improving Care Through Enhanced Client Engagement. Mark Nolte Director, Solutions Development Mary K. Gannon RN, BSN Clinical Product Manager

Transcription

1 Improving Care Through Enhanced Client Engagement Mark Nolte Director, Solutions Development Mary K. Gannon RN, BSN Clinical Product Manager

2 as many as half the patients in the United States don t take the medication that is prescribed Costing the US healthcare system of $290 billion a year Suicide is the 10 th leading cause of death in the United States. Informed Patients are 30% less likely to be readmitted CMS reports 11% of hospital readmissions are due to nonmedication adherence. 50% of adults with mental disorders have one or more chronic medical conditions 89.3 million Americans live in federally-designated Mental Health Professional Shortage Areas Appointment no-show rate as high as 20%-40%

3 Consumer Engagement Access to Health Information Enable Communication with Care Team Create Self Service Consumer Experience Expand the Care Team Bi-Directional System Consumer Driven Input

4 Missing Half of the Equation Consumer Devices Clinical CareTeam Person Centric CareRecord Consumer/Client Family & Friends CareTeam

5 Healthcare Reform & Changes in Ecosystem Consumer Engagement Now Unsustainable Costs Digitization of Healthcare

6 Meaningful Use Stage 2 & Consumer Engagement Electronic Access Clinical Summaries Transmit to a 3 rd Party Reminders for Preventative Care Secure Messaging

7 Meaningful Use is Just a Start Meaningful Use TeleHealth Medication Management Care Plan and Journals Appointment Reminders Consumer Education Mobility Social Networking Consumer Driven Clinical Assessments Consumer Device Integration

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9 CAREMANAGER TM : Coordina ng care to ensure healthcare access, coordina on, affordability and outcomes CARERECORD TM : A pla orm providing a framework for EMR, billing, scheduling, and clinical workflows CAREPATHWAYS TM : The use of data to drive op mal outcomes and opera onal efficiencies PLEXUS TM : On demand services, technology and delivery providing predictable results as needed, when needed CARECONNECT TM : Beyond interoperability, focused on integra on, a messaging bus ensuring an open and free flowing network CAREPOINTE TM : Person-centric solu ons to CAREPOINTE enable and empower TM : Person-centric solu ons to the consumer, enable and empower the consumer, providing a providing a seamless integrated connec on in the seamless pursuit integrated of recovery, connec health on and in the pursuit of recovery, health and wellness wellness. CAREPOV CAREVIEW TM : Providing specific needs to extend capabili es, connect disparate communi es and op mize user experiences

10 Enabling Consumer Solutions Improving Clinical Outcomes Engaging and Empowering the Consumer. Telehealth Medical Records Appt Scheduled Scheduling Notification percent noshow rate Reminder Outcomes Follow up Refills Nonadherence Med Reminders has been estimated to cost the U.S. health Education care system between $100 billion and $289 billion annually Medication Adherence Med Checks Prescribe Prescribed Assessment Golden Thread Review Results Outcome Prescribe Education Care Teams Personal Health Devices Activity Monitor Blood Pressure Monitor Glucometer Social Networks Consumer s Perspective

11 CarePointe Suite of Consumer Solutions Engaging and Empowering Improving Clinical Outcomes and Driving Efficiencies Always Connected Access and Care, Anywhere at Any Time Web Portal Mobile Applications Point of Care Kiosk

12 Netsmart Consumer Solutions 1.0 PLACE Holder TIER Portal Image ConsumerConnect TIER Portal PLACE Holder myevolv Portal Image myevolv Portal

13 Home Screen myhealthpointe Portal Customizable Widget Based UI Meaningful Use Stage 2 Certification

14 Secure Messaging Send Secure Message Attach a File Message History

15 Medications Active & Past Medications Refill Requests Select Pharmacy

16 Account Settings Self Service Settings Define Notification Supports Multiple Notifications

17 Appointment Request Request Date & Time Request Provider Reminders Supports Multiple Notifications

18 My Health Record Demographics Social History Family History Past Medical History Vitals Editable

19 Forms Custom Forms Delivery Rules Engine CareRecord Integration

20 Staff Secure Messaging Staff Portal Integrated with CareRecord Single-Signon

21 Portal Configuration Simple Configuration Control What Consumers Can Edit

22 Form Builder

23 myhealthpointe Portal Benefits Online Access Appointment Requests SMS Appointment Reminders Medication Refill Requests Customizable Forms and Forms Engine Consumer Self Registration and Account Management

24 myhealthpointe Koisk Point of Care Check In/Check Out Demographics/Med Reconciliation/Assessments & Screeners Integrated with CareRecord

25 Check-In

26 Demographics

27 In Take Forms

28 Medication Management

29 Assessments

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31 myhealthpointe Mobile SmartPhone and Tablet Apps myhealthpointe Portal is a Prerequisite

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36 Secure Messaging Medication Adherence ConsumerConnect Consumer Devices Clinical Alerting Scheduling Adherence TelePsych Mobility Assessments & Education Voice & Video Social Groups Engage Empower Collaborate

37 FAQ When is myhealthpointe going to be available? April/May for myavatar May/June for evolv/tier/insight What if I already bought ConsumerConnect? The ConsumerConnect licenses will be upgraded for myhealthpoint portal licenses What about existing ConsumerConnect users? Are they imported into the new portal? We are investigating an import mechanism for bringing over existing ConsumerConnect users

38 FAQ How are assessments stored in the CareRecord? Assessments are currently stored as XML. We are actively working on a mechanism for bringing that data to the CareRecord. More to come on that piece. What modules can be disabled? Occurs at the configuration page of the practice portal Insurance page, statements page, lab tests, child/associated accounts, secure messaging, referral requests, lab test delay and Google analytics Can live scheduling be disabled? We don t yet support live scheduling, but when we do we will have an on/off toggle for live scheduling How is secure messaging used? Secure messaging is all done within the patient and practice portals to maintain security of PHI and allow communication between patient and provider for medication refill requests, appointment requests and general communication

39 Take Aways Consumer Engagement is Critical ConsumerConnect is NOT Going Away myhealthpointe is NOT just a PHR CarePointe Solutions: Enable Consumer Driven Care Coordination Connects Consumers to Their Care Empower Consumers Creating Bi- Directional Ecosystem

40 QUESTIONS???

41 Connect With Netsmart