GAME PRESENTATION A Business & IT Alignment case study how: ITIL Practitioner can help close the gap!

Transcription

1 GAME PRESENTATION A Business & IT Alignment case study how: ITIL Practitioner can help close the gap!

2 GAME PRESENTATION A Business & IT Alignment case study how: BRM.CobIT ITIL can help close the gap!

3 GAME PRESENTATION When:20th Jul 2016, 18:00-20th Jul 2016, 21:00 Where:BCS, 1st Floor, The Davidson Building, 5 Southampton Street, London, WC2E 7HA Town/City:London Organiser:BCS Service Management Specialist Group Price:Free to attend for BCS Members, 5.00 (+VAT) for Non-members. Booking Link: Further Information:Further Information Registration & refreshments at 6.00pm with talks commencing at 6.30pm. Finishing around 8.00pm followed by wine, finger food and informal networking. Details: In this interactive session, you will work in a realistic business environment. Your team is responsible for organising the work, making the right decisions and building Grab@Pizza into a successful company. You will learn how to apply the right elements from service management frameworks, including ITIL and Cobit to deliver increased performance and value to the customer. After this session you will be able to apply the lessons learned to your own teams and in your organisation to solve similar kind of issues.

4 ITIL Practitioner Results of workshops with 1000 s of organizations Continual Service Improvement Organizational Change Management Measurement and Metrics Communication

5 BITA the NEED. GAME PRESENTATION Business & IT productivity IT and Business alignment Business agility & speed to market Business process management & reengineering IT cost, reliability & efficiency and security Increasing impact ITSM as a strategic capability Growing importance, & dependency Poor ability to execute

6 Objectives of this workshop GAME PRESENTATION Experience working together as Business and IT, in order to make the Company successful Assess Business & IT Alignment within your organization and identify improvement actions. As Business: learn more about the IT processes and your role in governing IT. As IT: learn more about the Business, and how to use best practices such as BRM,ITIL Practitioner, COBIT guidance to support the Business. 6 (c)2008 GamingWorks BV

7 Welcome to GAME PRESENTATION Pizza Corporation in the USA World Class products Business formula: Pizza establishments around the corner All pizza s cost $10 Guaranteed delivery times Business Process: Franchise Franchise structure Centralized Development of Recipe's (Prod) De-centralized Sales Centralized Ordering (Sales) Centralized Administration (Admin) Order Franchise Sales Admin Pizza Materials Recipes Franchise Customer Prod Logistic s Order 7 (c)2008 GamingWorks BV

8 The team GAME PRESENTATION Game Leader CEO Business Manager Logistics Supplier Business Manager IT Management 8 (c)2008 GamingWorks BV

9 Financials GAME PRESENTATION Last Year Target This Year Current Situation After Month 6 Pizza s sold Revenue $ $ $ Profit $ $ $ (c)2008 GamingWorks BV

10 Your Challenge GAME PRESENTATION You are the Management Team of You are IT Management and Business Management. The first 6 Months of this year were not successful. Your Task for the next 6 month: Make all decisions to meet the Business Objectives Manage Business Demands Manage the Service (Support and Availability) Manage Changes Manage Budgets 1 (c)2008 GamingWorks BV

11 GAME PRESENTATION Program 13:30 14:10 Intro & Reading 14:10 14:40 Month 7 14:40 15:10 Reflect 15:10 15:40 CSI 15:40 16:10 Month 8 16:10 16:30 Reflect & lessons learned 1 (c)2008 GamingWorks BV

12 Steps in each Month GAME PRESENTATION Analyze Organize Roles Process Calls Analyze Business Demands Analyze Performance Plan Changes IT Financial Report NEW INFO Reports Check all available materials, improve process and organize IT roles Game Leader will prepare new situation - Calls/workload on infrastructure - Financials for Grab@Pizza Accept, and solve calls using SD en IM processes Analyze closed calls (PM), identify Known Errors Check the Business Demands and Technology Opportunities Check the Performance and Capacity of the Infrastructure Plan changes (RFC s) and Development. Prepare them and plan them for Implementation (Change Calendar) Report your IT costs to the Business 14 (c)2008 GamingWorks BV

13 Why? What performance does business NEED Tell & show why, what, who, when, how.and benefits How is IT used? What do Users Need? End-to-end engagement & involvement Fit for use. Fit for purpose 4 P s aimed at the 5 th P.. use facts, not assumptions. What are we GOOD at.. What needs improving Walk before you can run. How much change CAN we take on

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16 Metrics & measurement COBIT goals cascade V

17 Metrics & measurement COBIT goals cascade V V V V

18 Metrics & measurement 4.2 CSF s & KPI s CSF The timely ability to translate new business ideas into IT enabled solutions The timely ability to translate emerging technologies into business solutions KPI s (need to be quantified) Velocity of idea to agreed investment? Velocity of IT proposal to agreed investment? Innovation projects realize CSF Description agreed Value (Revenue Growth, Cost Reduction, or Cost outcomes, when expected. Avoidance)? What goal or objective does this CSF support? Changes to IT service do NOT have a Fault free changes? significant impact on the What customers KPIs support this CSF business process Failures of the IT services Who do agrees NOT have that a the KPI Reduced supports impact this CSF? of outages? significant impact on the customers business Value Customers are satisfied with the ability to Customer satisfaction? deliver new and changed services

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20 V V V

21 Toolkit CSI register No. Size Timescale Description Prio KPI metric justification Actioned by