Bridge building... Between Aboriginal Agencies and the Health Service System

Transcription

1 Bridge building... Between Aboriginal Agencies and the Health Service System

2 Project objectives Increase choice of, and access to, a range of services for Aboriginal people Strengthen generic HACC organisations service responses Support sustainable service delivery by Aboriginal organisations to Aboriginal communities Staff confident, skilled and supported to implement service coordination

3 Mildura Aboriginal Corporation Murray Valley Aboriginal Co-operative Swan Hill Aboriginal Health Service DHS Region Barwon South Western Grampians Loddon Malle Hume Gippsland Eastern Southern North and Western Njernda Aboriginal Corporation Mungabareena Aborigilnal Corporation Rumbalara Aboriginal Co-operative Goolum Goolum Aboriginal Co-operative Bendigo and District Aboriginal Co-operative Budja Budja Aboriginal Co-operative Ballarat & District Aboriginal Co-operative Gippsland & East Gippsland Aboriginal Co-operative Lake Tyers Health & Childrens Services Association Wathaurong Aboriginal Co-operative Winda-Mara Aboriginal Corporation Ramahyuck District Aboriginal Corporation Kirrae Health Service Gunditjmara Aboriginal Co-operative Dhauwurd-Wurrung Aboriginal Elderly Citizens Kilometers Map produced by the HACC Program, Aged Care Branch, Department of Health, Victoria

4 Stage Focus Timing Stage 1 Project planning and commencement October 2008 Stage 2 Design the professional development sessions and content November 2008 January 2009 Stage 3 Conduct the Service Coordination professional development sessions February March 2009 Stage 4 Provide follow-up support to HACC Aboriginal agencies April June 2009 Stage 5 Link HACC Aboriginal agencies and generic agencies through networking sessions July 2009 March 2010 Stage 6 Community information sessions February April 2010

5 We ve come a long way to get equal access to health care but we re getting there

6 Service Coordination Framework

7 Professional Development 109 Staff attended 7 sessions Learned Service Coordination theory and practice Built confidence and connections Became equipped with the same tools used by generic agencies Shared stories and knowledge Planned for local bridge building

8 Agency Support 27 agency support visits Reinforced professional development Involved CEOs, managers, Board members Linked with Primary Care Partnerships Developed an agency Service Coordination implementation plan Developed a flow chart of client pathway Identified potential assessment partners

9 Outcomes Improved understanding of Service Coordination by agency leaders and staff Understanding of potential for Service Coordination to assist agencies to meet the needs of community members Assistance in meeting accreditation and HACC National Service Standards

10 Outcomes Ongoing support and resources for Service Coordination through local Primary Care Partnerships Plans developed for stage 5 linking workshops

11 Aboriginal agencies invited staff from other local agencies to build connections Local cultural and access issues for Aboriginal community members were explored together Plans made for future working together to provide coordinated support for Aboriginal Elders and people with disabilities

12 Outcomes 22 Linking workshops were held and one more is planned for next week 385 staff from a broad range of agencies participated, met each other and shared information Referral and care coordination pathways were established and/or strengthened

13 Community information sessions

14 16 community information sessions were held with a total of 580 people attending

15 Community members gathered information about services, asked questions, gave feedback and referred themselves

16 Agency staff met and learned from community members

17 Very successful day with a lot of resources and a great friendly atmosphere. Should be an annual event We had a lot of fun!

18 Michelle Wighton HACC Aboriginal Liaison Officer Mungabareena Aboriginal Cooperative Glenda Thompson HACC Aged and Disabilities Manager Gunditjmara Aboriginal Cooperative

19 HDG CONSULTING GROUP