vazd=r4za GOVERNMENT OF INDIA

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1 vazd=r4za GOVERNMENT OF INDIA DEPARTMENT OF PUBLICATION CIVIL LINES, DELHI Website: (&) pub.depgnic.in TEL.: / 9689 Fax: No.673/O&M/2015 (Pt.II) Dated :07th November, 2017 OFFICE MEMORANDUM Subject: Citizens'/Clients' Charter of Department of Publication for the year regarding. The undersigned is directed to refer to Ministry of Urban Development (Coordination Section) O.M. No A /02/2015-Coord. Dated , dated and telephonic conversation with Asstt. Controller (Admn.) from Coordination Section on 07th November 2017 and to forward a copy of updated Citizens'/Clients' Charter of Department of Publication for the year The Citizens'/Clients' Charter for the year is already uploaded in the website of this Department i.e. and the same is being updated through NIC. A copy of the updated version is enclosed herewith for information please. Encl: As above. To, (G.D. Pandey) Asstt. Controller (Admn.) 1. The Under Secretary (Coord), Ministry of Urban Development, Nirman Bhavan, New Delhi. 2. The Under Secretary (PSP Division), Ministry of Urban Development Nirman Bhavan, New Delhi. 3. The Technical Director, NIC, MoH&UA, Nirman Bhavan, New Delhi with the request to upload the updated Citizens'/Clients' Charter of Department of Publication

2 Rigitrugia Citizen's / Client's Charter For Department of Publication ( ) Address Website ID Date of Issue Next Review Civil lines, Delhi January 2012 December 2013

3 VISION Mission Vision To develop as capable publisher, custodian and distributor of all centralized Government Publications in order to provide efficient services to the Government. MISSION To meet the Publications-need of the Union Government in an efficient and effective manner.

4 Main Services/Transactions Services/ Transaction Weight Responsible Person (Designation) Mobile (Phone No.) Process Document Required 1. To provide 35 prompt and timely services to the indenters Smt. Lucy Jyoti Beck, Asstt. Controller (Business) Acobdep gmail.com To deliver demanded books daily within half an hour to 2 (TWO) hours time. Requisition from the Customers / customers. To deliver demanded books within 5 days after encashment of payment sent the indenter through Post. Requisition from the Indenters along with Demand Draft/Cheque/ IPO fro required Publications

5 Citizen's /Client's Charter for Department of Publication ) Main Services/Transactions s. No. Services/ Transaction Weight Responsible Person (Designation) Mobil e (Phon e No.) Process Document Required 2. To ensure realization of dues from Ministries / Departments 35 Shri Vinod Kumar Singh, Financial Officer fo dep@nic.in By raising Bills in time and constant follow-ups with the Copies of Bills to be enclosed with forwarding letter to the concerned Ministry / Department indenters for current payment. 3. To adopt latest technology in stock management and improve work environment. Mrs. Lucy iyoti Back, Asstt. Controller (Business) Acobdep @gma il.com 9 Updating of all publication including fresh arrivals on the website of this Department. Updating of the Publication on the website on this Department.

6 Main Services/Transactions ervices Transaction Weight Responsible Person (Designation) MM. Process e (Phon e No.) Document Required 4. Acknowledge 05 ment/forwar ding of the Public Grievance Petitions Shri G.D. Pandey, Asstt. Controller (Admn.) acop- dep@nic.in Acknowledgeme nt, scrutiny of grievance petition, identifying concerned office, forwarding for redressal under intimation to petitioner. Details of nature of specific grievance, postal address of the Petitioner.. 5. Decision on 05 Shri G.D. acop receipt of Pandey, Asstt. dep@nic.in grievance Controller disposal (Admn.) communicate on from office concerned. Sending reminders holding review meetings, scrutiny of record / final disposal report received from office concerned and taking final decision on redressal. Action taken report from office concerned.

7 IV-Service Standards S. No. MAIN SERVICES 1. a) To provide prompt and timely services in respect of Publication of Advt. in Gazette of India Part-III, Sec.-IV ( extra-ordinary and weekly). Relating to various University / Banks / Insurance Companies and Statutory Bodies. b) Part-IV (Weekly)- relating to change of name, religion, Adoption, Advertisement of Stock Exchanges_and Company Notices etc. 2. To provide prompt and timely services to the indenters / customers. 3. To ensure realization of dues from Ministries / Departments by raising bills. 4. To adopt latest technology in stock management and improve work environment. STANDARD Forwarding of print orders to the concerned Government of India Presses for e-publishing and uploading the advertisement in the concerned parts and section of Gazette of India DO Supply of demanded books to the Customers/Indenters within the stipulated time frame Receiving the amount against bills raised. Uploading on the website the Fresh Arrival Lists received during the each month. The Gazette of India is now e-published in the official website i.. c_ n _

8 Grievance Redress Website URL to lodge S.No. Name of Public Grievance Officer Helpline Mobile 1. Shri G.D. Pandey acop

9 LIST OF Stakeholders/Clients =11 loom a e o ers C lents Central Government Ministries/Departments and Organizations Ministry of Defence for defence Publications Hon'ble Supreme Court of India for Supreme Court Report Ministry of Commerce for Indian Trade Journal. State Governments/Union Terrotory Administration and Organizations Citizens of India

10 Responsibility Centers and Subordinate Organizations S.No. 1. Responsibility Centre's Department of Publication Landline Nos Mobile No. cop Address Controller of Publication Civil Lines Delhi

11 Indicative expectations from service recipients It is the responsibility of the Citizens / Clients if they are to avail efficient service delivery at the standards stated in the Charter then they should - make sure that the documents submitted by them must be complete in all respect. The guidelines available in the website of this Department may be followed strictly to avoid the shortfalls before submitting the application form along with the requisite documents and fees.

F.No. Ties/17/SCI(AM) Dated:

F.No. Ties/17/SCI(AM) Dated: 1/7 BY SPEED POST All Communications should be addressed to the Registrar, Supreme Court by designation, NOT by name Telegraphic address : ''SUPREMECO'' SUPREME COURT OF INDIA NEW DELHI F.No. Ties/17/SCI(AM)