SEYCHELLES E-government Implementation - Improved public services

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1 SEYCHELLES E-government Implementation - Improved public services Department of Information Communications Technology, Office of the President 23/06/2013 Presented by Lanka Dorby Director General Information Technology

2 About Seychelles The Republic of Seychelles consists of 115 islands Main island - Mahe (27 km long 11 km wide) Total Resident Literacy Rate 94% Capital - Victoria

3 Department Responsible for Electronic Government Office of the President Department of Information Communications Technology Department of Public Administration Telecommunica tion Division Information Technology Division Executive leadership at the highest level is essential to get the government-wide commitment. Implementation of Electronic Government is undertaken by the Department of Information communications technology

4 Seychelles Journey towards e-government

5 Our Strategic thrusts for e-government Building on the accomplishments of the e-government Project, our future e- government policies and programmes will be directed at three strategic objectives: Connectivity Transformation Expanding the coverage and capacity of government networks Re-engineering business processes across the whole of government (improving processes within government) e/m-service Delivery Enlarging the number and reach of government s e- services (future government services anywhere any time on a 24/7 basis)

6 Strategic thrust 1. Connectivity Effective systems of e-government rely first and foremost on high levels of network connectivity. A high capacity government network is essential To connect all Government Departments to the electronic government Network (EGN) in order to allow for secure integration of the various Information systems of Government To connect all points of Government service delivery in Districts to electronic Government network(example District Administration Offices, District Health Centers etc)

7 A fiber optic network links all most all Government Departments Ministry of health Ministry of Finance Ministry of education Department of Public Administration Departme nt of ICT Server room Ministry of Environment Ministry of foreign affairs Ministry of community Development

8 DICT server room PRASLIN & LA DIGUE ISLANDS MAHE ISLAND E-government network also expands to 27 district administration offices and 16 health centers and few police stations using VPN, 3G, Leased Lines.

9 IT Infrastructure Design(Blueprint) Microsoft

10 Strategic thrust 2. Transformation The continued rapid computerization of the government s internal business processes is the key to improved public service delivery. To computerize the core processes of Government Departments by Reengineering business processes across the whole of government (improving processes within government to improve service Delivery) Establish key identifiers for citizens and Businesses National Identification Number (NIN) Citizen centric Information systems Business Registration Number(BRN)_ Business Centric Information System

11 Strategic thrust 2. Transformation E-Services M-Services Citizen centric information system (NIN) Business centric information systems(br N) Software Development teams Service Desk Service delivery points at Districts Public and other stakeholders Government Agencies Business Process Re-engineering BPR Department of Information Communicatio ns Technology

12 Accounting systems Government General Ledger Government Payroll Government Local purchase orders Government Stock control systems Unique Identifier systems National Population Database Business registration Systems Development platform.net frame work c Sharp - Microsoft Strategic thrust 2. Transformation Line of business Applications Taxation system Imagination system Social Welfare system Housing System Land Registration System Qualification Authority system Customs system Import Export Permit system Licensing Systems Digital Document Management system for Government (Electronic Documents) Human resource management system etc...

13 Strategic thrust 3. The provision of online services to the public Electronic delivery and availability of services, both online through the Internet and by means of mobile devices, can greatly enhance the quality and convenience of public services.(future government services anywhere any time on a 24/7 basis) E-Service Gateway M service Gateway Public Key Infrastructure

14 Strategic thrust 2. The provision of online services to the public E-services Online taxation Online company registration Online verification of voters register Online import/export permits Online bill of entry ect. Online business licenses Online land registry search etc. Up coming e-services Online planning applications E-payments Online document repository Online Business Licenses

15 . E-Service Gateway

16 Strategic thrusts - Challenges Connectivity Insufficient specialized manpower Challenging Topography Inadequate Funds to expand fiber Network to districts Recurrent costs to service providers Leased lines Transformation Resistance and lack of interest from some government departments Insufficient BPR specialists Insufficient manpower (Analyst Programmers) e/m-service Delivery Insufficient specialized manpower

17 Our Journey towards ITSM Pre Manually recorded Incident 2003 Recorded incidents using an Online System 2005 Introduction of dedicated CALL CENTER 2009 Introduction of ITSM Initiative Assisted by Commonwealth 2009 Implementation of SERVICE DESK based on ITSM

18 Tier 3 Tier 2 Tier 1 DICT Service Desk Department with IT Group Department Without IT Group VIP End Users Private Company Escalating DICT Service Desk Dedicated Agents System Support ESCALATING Network Operation Policy Standard & Research Software Development System Design & Sector Dev ESCALATING External Vendor

19 Service Desk - Achievements Designed the Initial service desk - mid 2009 Launched service desk end of 2009 Established 2 local virtual service desks beginning of 2011

20 Current Laws and policies Electronic Transaction Act Data Protection act Computer Misuse act Cyber security policy and Bill Drafting National ICT Policy E-government Frame work E-government 5 year strategy

21 Implementation of Digital signatures in line of business Applications E-Payment Gateway Projects yet to come Introduction of Biometric features and digital signatures - National ID cards Introduction of Biometric Passports (E- Passports) Introduction of Kiosk in districts e - government services Expand government fiber network to districts (To connect schools, health centers, district administration offices, police stations etc..)

22 Last year UN awarded Seychelles the Highest regional e- Government ranking for Africa

23 THANK YOU For further information please contact Lanka Dorby DG IT

24 Questions Is it important to have a organization/body Heading e-government initiative? Why is it very important for the e-government lead /Head of e-government to have a good knowledge of e-government concepts/new trends and also the best fit for his or her country? Can the e-lead influence political backing?