PUD REGISTERED CONTRACTORS ANNUAL MEETING M A R C H 2 8,

Transcription

1 PUD REGISTERED CONTRACTORS ANNUAL MEETING M A R C H 2 8,

2 AGENDA Energy Efficiency: Results & Potential PUD Trade Ally Network Weatherization & Heating Programs Multifamily Programs Notes from the Field Break Our Weatherization & Heating Opportunity PUD Marketing Awards 2

3 WE RE ALL WORKING TOGETHER; THAT S THE SECRET - Sam Walton 3

4 ENERGY EFFICIENCY: 2016 RESULTS/ POTENTIAL J I M W E S T, A S S I S TA N T G E N E R A L M A N A G E R, C U S TO M E R & E N E R G Y S E R V I C E S 4

5 MOST OF THE REGION S ENERGY SAVINGS COME FROM RESIDENTIAL SECTOR Utility Funded Savings by Sector 0% 3% 44% 20% 33% Agricultural Commercial Industrial Low Income Residential Utility System Efficiency 0% 5

6 MOST SAVINGS IN RESIDENTIAL & COMMERCIAL COME FROM LIGHTING Savings by End Use for Residential and Commercial Water Heating 5% Lighting 65% Electronics 2% HVAC 11% Compressed Air Dryer Electronics Food Preparation HVAC Lighting Motors/Drives Process Loads Refrigeration Unknown Water Heating Whole Bldg/Meter Level 6

7 SIGNIFICANT REGIONAL POTENTIAL REMAINS FOR OTHER END USES Percent of Residential and Commercial Cost-Effective Potential for the First Six Years of the Plan Water Heating 10% Electronics 15% Compressed Air Food Preparation Lighting Electronics HVAC Motors/Drives Process Loads Water Heating Refrigeration Lighting 33% HVAC 35% Water Heating 5% Reminder ofsavings: Electronics 2% Lighting 65% HVAC 11% 7

8 SNOHOMISH PUD LOOKS SIMILAR TO THE OVERALL REGION All lighting % 8

9 PUD TRADE ALLY NETWORK C AT H Y A N D E R S O N, P R O G R A M M A N A G E R 9

10 INSTANT REBATE MODEL New for you, new for us More control = more responsibility & risk Less interaction = less information, new questions Results ongoing Process adjustments, program revisions Review against goals 10

11 INSTANT REBATE MODEL Goals Reduce inspections Streamline processes Increase capacity Maintain high installation quality Increase contractor & customer satisfaction 11

12 REDUCE INSPECTIONS Total Inspections ~

13 REDUCE INSPECTIONS # of Inspections per Job Insp/Job 1.39 Insp/Job.59 Insp/Job 13

14 STREAMLINE PROCESSES 106 days days days 2015 Average # of Days from Application to Payment 17 (2017) 14

15 APPLICATION QUALITY 35% of Rebate Applications are delayed for missing, inaccurate or incomplete information Tips: QA completed applications before you submit Supporting documents? All fields completed? Data match across forms? Invoice & application aligned? (20% of all errors) Sample Applications : 15

16 INSTALLATION QUALITY Pass Rate

17 INSTALLATION QUALITY: DNQS Jobs that Did Not Qualify were up 125% in Most Common Reasons Ineligible heat source 19 Application form 10 (too late, incomplete, not same as install) Ineligible equipment 6 (sizing, U-value) Ineligible premise/customer 3 Rebate previously issued 7 17

18 PERFORMANCE In 2017, the average PUD Registered Contractor* Did 23 jobs through our program Had a 90% Pass Rate Had been in the network for 8.3 years Had no suspensions, 0.7 extensions Had no customer complaints Submitted 0.7 jobs that Did Not Qualify * All figures based on contractors who completed at least 1 installation in

19 PUD ENERGY ADVISOR LINE (425) Support line for PUD Registered Contractors 19

20 PUD ENERGY ADVISOR LINE For timely help with Eligibility you have a scenario that isn t covered by our standard eligibility requirements or customer qualification description Specifications you have an installation or equipment question that isn t covered in the specification guide Sizing Calculator you have a special situation or are having trouble using the Calculator Call before you install (425)

21 HOME ENERGY PROFILE Traffic/ lead generator for Heating & Weatherization Use to support your energy saving advice Quick & easy online survey Recommendations to date: 447 Heating 57 Windows 270 Insulation 21

22 OPPORTUNITIES SMART TSTATS $75 VISA Gift Card Reward > Customer Easy online application process Install by Customer or Contractor Consider for Electric Forced Air Furnace Service Calls Existing Single Stage Heat Pump Service Calls (NOT for PUD Heating Program installations) 22

23 UPDATED AGREEMENT New Agreement for PUD Trade Ally Network Common Master Agreement across sectors Program-specific Riders Weatherization, Heating, Multifamily, Solar, Commercial PUD Registered Trade Ally logo Coming in April Replaces current Agreement 23

24 WAYS TO WORK TOGETHER Participate in Roundtables Attend Trainings Respond to Contractor Survey Stay in touch & up to date! Trade Ally Newsletter - Sign up your staff (ce@snopud.com) ScoreCard Who receives? Meeting requirements? Directory Listing - Check/update Call or - cjanderson@snopud.com

25 PUD WEATHERIZATION & HEATING PROGRAMS K E V I N WAT I E R, S E N I O R P R O G R A M M A N A G E R 25

26 COMPLETED PROJECTS Glass Insulation Ducts HP-Air DHP

27 MILLIONS 2017 ACHIEVEMENTS RESIDENTIAL WEATHERIZATION & HEATING kwh Budget 2017 target 2017 results 27

28 MILLIONS 2017 ACHIEVEMENTS RESIDENTIAL WEATHERIZATION & HEATING kwh Budget 2017 target 2017 results 28

29 WHAT DOES $100,000 LOOK LIKE? 29

30 IT LOOKS LIKE THIS! 70 Ducted Heat Pumps OR 169 Ductless Heat Pumps OR 113 Window installations OR 42 Attic upgrades 30

31 PRODUCTION VS. SAVINGS Measure % difference (#) % difference (kwh) Heat Pumps % 5% Insulation % 40% Windows % 32% Totals % 11% 31

32 SAVINGS VS. COST WHAT DOES A $1500 REBATE BUY? 32

33 ALL MEASURES ARE NOT CREATED EQUAL kwh/$1500 Rebate Cost/kWh Ducted Heat pumps 6,900 kwh $0.22/kWh Ductless Heat Pumps 4,990 kwh $0.30/kWh Windows 1,751 kwh $0.85/kWh Insulation 585 kwh $2.56/kWh Heat Pump Water Heater 4,830 kwh $ 0.31/kWh PUD Target: PUD Achieved: $0.26/kWh $0.27/kWh 33

34 2018 UPDATES LO O K I N G F O R WA R D 34

35 WHAT WE HEARD Duct Sealing and Insulation information is redundant The 30 F Balance Point limits opportunities in older homes The Duct Sealing requirement adds cost and complexity, and customers are opting out We need a Sizing Calculator that has multiple measure entries Customers requesting Nest/ecobee smart thermostats Is there an easier way to handle individual condo units in buildings over four (4) attached units? 35

36 WHAT WE DID Reviewed Reporting requirements Sizing Calculator options Program specifications Program processes 36

37 Heat Pumps 2018 PROGRAM CHANGES Effective April 2, 2018 Balance Point can be up to 35 F (in some circumstances) Duct Sealing and Insulation will no longer be required when installing a heat pump, but is strongly recommended Ductwork will need to be tested Duct Testing Affidavit required NEW FORM AHRI Certificate will no longer be required Itemized Sizing Calculator for complex homes NEW TOOL 37

38 Heat Pumps 2018 PROGRAM CHANGES Effective April 2, 2018 System shall be sized EITHER to a balance point of 30 F or less, at AHRI rating conditions OR to the capacity of the existing ductwork, not to exceed 35 F. When sizing to the existing ductwork, a duct sizing calculation shall be provided showing duct capacity and static pressure. Specifications updated NEW 4/1/2018 Equipment Sizing - section F 38

39 2018 PROGRAM CHANGES Heat Pumps - Clarification Smart Thermostats are not currently allowed as a control in the PUD Heating program due to: Lack of an outdoor sensor Incompatibility with variable speed and inverter systems Specifications updated NEW 4/1/2018 Indoor Thermostat Section P 39

40 2018 PROGRAM CHANGES Duct Sealing & Insulation Will be removed from the Insulation Certificate Weatherization Effective April 2, 2018 Individual condos may now be submitted on the Single Family Existing Homes Rebate Application (insulation and windows only). Single Family rebate amounts will apply. 40

41 2018 REBATE CHANGES Effective April 2, 2018 Windows Change from per SQ FT to per window: Single pane to U.30 from $6/SQ FT to $50 per window Double metal frame to U.30 $4/SQ FT to $35 per window Heat Pumps Multi-head Ductless Heat Pump - rebate $1,000 NEW Multi-zone Ductless Heat Pump - $1,500 rebate discontinued. Multi-zone systems may be eligible for the $1,000 Multi-head rebate. 41

42 2018 REBATE FORM 42

43 REBATE APPLICATION Effective for installations post April 2, 2018 Updated Sections: Home Information Signature Windows Duct sealing Heat Pump 43

44 HOME INFORMATION Expanded Electric Heat Source Added Ductless Heat Pump Added with electric furnace to Heat Pump All fields still required 44

45 SIGNATURE Changed requirement: Method of payment MUST be checked. Default sentence has been removed. 45

46 WINDOW SECTION Changed Windows rebate from $4-6 per SQ FT to $35-$50 per window 46

47 HEAT PUMP SECTION 48

48 SUPPORTING DOCUMENTS 49

49 SUPPORTING DOC CHANGES AHRI Certificate Certificate no longer required. Enter AHRI Cert # on Rebate Application Insulation Certificate NEW 4/2018 Duct sealing section removed Heat Pump Start-Up Sheet NEW 4/2018 Duct testing no longer optional Duct Testing Affidavit NEW 4/2018 Required for all Air Source Heat Pump installations 50

50 DUCT TESTING REQUIREMENT Required by Washington State Energy Code (WSEC) per R Contractor will: Pressure test the duct system Provide Homeowner with the Duct Testing Affidavit Homeowner will: Review the Duct Testing Affidavit showing the test (leakage) results Decide if they want to have the duct sealing and insulation done 51

51 DUCT TESTING AFFIDAVIT 52

52 REMINDER: SUPPORTING DOCS Be consistent between forms House type Existing/final insulation level Measure installed Square footage 53

53 2018 OPPORTUNITIES 54

54 2018 OPPORTUNITIES Individual Condominiums Commissioning, Controls and Sizing Smart Thermostats Heat Pump Water Heaters Multifamily Weatherization 55

55 MULTIFAMILY PROGRAM C A R O LY N B E E B E, A S S I S TA N T P R O G R A M M A N A G E R 56

56 MULTIFAMILY UPDATES Weatherization Plus: Wx+ Achieve 25% of the weatherization kwh savings with in-unit and common area measures and receive higher weatherization incentives Expanded Program Offerings: Shell measures: Mid-high rise buildings (4 stories or more) and leasing offices In-unit: LED fixtures, clothes washers and dryers Common areas: Fitness center showerheads and clothes washers Tools: Program specific Application Packet, includes kwh savings calculator Updated Multifamily webpage and brochure 57

57 MULTIFAMILY INCENTIVES* INSULATION Building Type Insulation Measure Incentive WX Incentive WX Stories Attic, Floor, and Wall $.50 / sq. ft. $.65 / sq. ft. 4 Stories or more (zonal or FAF) Roof and Wall $.50 / sq. ft. $.65 / sq. ft. Office <5,000 sq. ft. (zonal or FAF) Roof $.50 / sq. ft. $.65 / sq. ft. *Multifamily projects require pre-approval. *Individual condo weatherization projects will use the Single Family application, rebate, and process moving forward. 58

58 MULTIFAMILY INCENTIVES* WINDOWS Building Type Window Measure Incentive WX Incentive WX Stories Metal frame DP-DP.30 or better $4.00 / sq. ft. $6.00 / sq. ft. 1-3 Stories SP-DP.30 or better $6.00 / sq. ft. $8.00 / sq. ft. 4 Stories or more (zonal or FAF) Office <20,000 sq. ft. (zonal or FAF) SP, SP w/storm, or metal frame DP to.30 or better SP, SP w/storm, or metal frame DP to.30 or better $6.00 / sq. ft. $8.00 / sq. ft. $6.00 / sq. ft. $8.00 / sq. ft. *Multifamily projects require pre-approval. *Individual condo weatherization projects will use the Single Family application, rebate, and process moving forward. 59

59 MULTIFAMILY INCENTIVES IN-UNIT & COMMON AREAS In-Unit Eligible Measure Incentive (up to) Common Area Eligible Measure Incentive (up to) Showerheads gpm or less $30 - $50 Kitchen Faucet Aerators gpm or less Bath Faucet Aerators gpm or less LEDs ( lumens): General purpose and dimmable, decorative and mini base, and globe Reflectors $7 $5 $6 $9 Common Area Lighting Non-tenant controlled Fitness Center Showerhead 1.75 gpm or less 20 cents/kwh saved, up to 100% of project costs $50 Clothes Washers $50 - $150 TLED $2 LED Fixtures ( lumens) $10 Infrared Sensing Advanced Power Strip $60 Clothes Washers and Dryers $25 - $50 60

60 ON ANOTHER NOTE 61

61 NOTES FROM THE FIELD Installation Verify Heat source Must have electric heat prior to installation Venting needs to meet our requirements Seal penetrations Rodent barrier Refrigerant lines Paperwork Use effective R-values Pre/post insulation levels need to match between forms Application, Insulation Certificate and Invoice Need itemized costs on invoice. Non-qualified items must be separated out 62

62 63

63 Gas vent Gas meter Outdoor unit Tankless gas water heater 64

64 BREAK 65

65 UNDERSTANDING OUR WEATHERIZATION AND HVAC OPPORTUNITY L A U R A M C C R A E S E N I O R D ATA & A N A LY T I C S C O N S U LTA N T 66

66 UNDERSTANDING OUR RESIDENTIAL HOUSING STOCK Assessor Data PUD Premise Data Regional Residential Building Stock Assessment Energy Efficiency Project Data Conservation Potential Assessment Opportunity Insights 67

67 OUR RESIDENTIAL HOUSING STOCK 68

68 SINGLE FAMILY HOME VINTAGES ELECTRICALLY HEATED HOMES * Energy used by the home, not accounting for changes in occupancy 69

69 SINGLE FAMILY ENERGY COSTS ELECTRICALLY HEATED HOMES * Energy used by the home, not accounting for changes in occupancy 70

70 WINDOW OPPORTUNITY ELECTRICALLY HEATED HOMES * Energy used by the home, not accounting for changes in occupancy 71

71 ATTIC / FLOOR INSULATION ELECTRICALLY HEATED HOMES * Energy used by the home, not accounting for changes in occupancy 72

72 ASHP / DHP ELECTRICALLY HEATED HOMES * Energy used by the home, not accounting for changes in occupancy 73

73 AND NOW YOU ASK - CAN YOU TELL US WHERE THEY ARE? Y E S, B U T F I R S T 74

74 A TALE OF MY TWO BROTHERS 75

75 WHERE IS THE OPPORTUNITY? 76

76 WHAT ABOUT MULTIFAMILY? T H E R E S O P P O R T U N I T Y T H E R E TO O 77

77 APARTMENT COMPLEXES ASSUMED TO BE 5+ UNITS PER BUILDING BUILT PRE

78 APARTMENT COMPLEXES ASSUMED TO BE 5+ UNITS PER BUILDING BUILT PRE

79 APARTMENT COMPLEXES ASSUMED TO BE 5+ UNITS PER BUILDING BUILT PRE

80 MF POTENTIAL ACROSS THE COUNTY 81

81 PUD MARKETING K R Y S TA R A S M U S S E N, C O M M / M A R K E T I N G C O N S U LTA N T A A R O N S WA N E Y, C O M M / M A R K E T I N G C O N S U LTA N T 82

82 MARKETING Overall Campaign: Smart Rewards I Smart Rebates New in 2018 Larger bus ads on Everett Transit Bus ads on side and back of Sound Transit Placements with Live in Everett Evergreen Speedway Two updated video ads from 2017 and one new 30 sec. video ad Xfinity Digital Video Premium Digital TV 227,431 monthly impressions 83

83 MARKETING Larger bus ads for Everett Transit Bus ads for Sound Transit and Everett Transit 84

84 MARKETING Smaller bus ads for back of Sound Transit buses Digital Ads running in March

85 MARKETING Smart Rewards, Smart Rebates billboard ad at Evergreen Speedway 86

86 MARKETING Live in Everett s Weekly Newsletter from March 12 Live in Everett March

87 MARKETING Promotion Focus Topics for 2018 (planned) March Registered Contractors April Heat Pump Water Heaters May Smart Rewards Program June Heat Pumps (cooling) July Home Energy Profile August Heat Pump Water Heaters September Heating & Weatherization (windows, insulation, duct sealing/insulation) October Thermostats November Heat Pumps (heating) 88

88 MARKETING 2018 Events (planned) RHAWA Spring Workshop April 11 Arlington Street Fair July Snohomish KlaHaYa Days July 21 Lake Stevens Aquafest July Stanwood/Camano Fair August 3-5 Taste of Edmonds August Everett Fall Home Show October Trends Rental Housing Mgmt. Conference & Trade Show December If you re attending, please let us know so we can send customers your way! 89

89 AWARDS 90

90 AWARDS Length of Service Rookie of the Year Top Producers The 100 Club 91

91 NEXT STEPS Download new Rebate Application & documents Sign up for Sizing Calculator Training (April 18 or 19) A Roundtable The Trade Ally Newsletter Tell us what you think: Annual Meeting Survey Try out the new PUD Home Energy Profile Watch for New Agreement packet APRIL Watch for the Contractor Survey request - APRIL 92

92 THANK YOU! 93