Delivery Essentials for Transformation Projects
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1 Delivery Essentials for Transformation Projects Transformation Stream FMI National PD Week November 22 nd, 2016
2 Introductions Colleen Chambers Senior Manager, Risk Advisory Michelle O Brien Manager, Planning & Performance Daniel Mixture Manager, Transformation & Change Page 2
3 Objective To provide you with an approach for managing transformation projects that goes beyond the traditional project management Page 3
4 Presentation Topics Project Management What is it? Transformation Projects How are they different? Business Transformation Methodology - What s involved? Role of Finance Where do you fit in? Key Take-Aways What should you know? Questions Page 4
5 What is a Project? A project is temporary A project is unique A project has an objective and desired outcome There may be sub-projects within a project Projects must be managed to deliver: On-time On-budget On-scope Page 5
6 What is Project Management? Page 6
7 What is Project Management? Initiating Planning Executing Monitoring /Controlling Closing Integration Stakeholder Management Scope Risk Management Communications Project Management Time Cost Human Resources Quality Procurement Source: Project Management Institute (2016). What is Project Management?. Retrieved from Page 7
8 Why Project Management? Without Project Management With Project Management Page 8
9 What is a Business Transformation Project? It fundamentally changes the way that business operates Changes can impact people, process and technology This can make people very nervous It important that all project elements be managed to achieve the desired transformation Page 9
10 Moving to a New House What to Consider Page 10
11 Moving to a New House It s more than just the house Page 11
12 Business Transformation Methodology An effective transformation should address a complex web of conditions and emotions Make it Essential Make it Ready Make it Happen Make it Stick Case for Change Engage Stakeholders Design the Business Drive the Transformation Page 12
13 Make it Essential Building a compelling case for change is the key to a successful transformation Fundamental elements include: Clear vision and objective(s) Alignment with strategy or common direction Current state vs Future state (i.e., Target Operating Model) Desired outcomes and benefits (i.e., Business Case) Financial viability Acceptable risk tolerance Leadership commitment Make it Essential Make it Ready Make it Happen Make it Stick Page 13
14 Make it Ready Making it ready involves planning out the details Fundamental elements include: Develop and refine strategies and plans Identify risks and areas of resistance Secure resources Engage stakeholders Develop detailed design Validate the Business Case Make it Essential Make it Ready Make it Happen Make it Stick Page 14
15 Make it Happen Project Management plays a significant and critical role delivering the initiative Fundamental elements include: Mobilizing teams to implement changes (e.g., system, process, structure, etc.) to the business Monitoring and controlling delivery towards stated objectives Engaging and preparing stakeholders to operate in the future state Reporting progress to business leaders (i.e., governance) Successful transformations harmonize all of these elements Make it Essential Make it Ready Make it Happen Make it Stick Page 15
16 Make it Stick Transformation benefits are not realized by the introduction of new technology and processes alone, people must choose to adopt the new way of working Fundamental elements include: Developing training and tools Identifying and reviewing benefits Using evidence of support to embed changes Conducting post-implementation review and identifying future actions Make it Essential Make it Ready Make it Happen Make it Stick Page 16
17 Role of Finance in a Business Transformation Project There are many important roles for Finance: Key stakeholder Contributor of financial information Attestation for Cabinet submissions Risk management / Monitoring Change agent Page 17
18 Key Take-Aways Establish the case for change and validate throughout to ensure the desired outcomes are achievable Address the people side of change to engage stakeholders, at all levels, to maximize the rate of adoption Design the solution to realize the expected business outcome The application of project management is required to drive the transformation from vision to realized benefits Page 18
19 Thank You Colleen Chambers Senior Manager, Risk Advisory Contact: Daniel Mixture Manager, Transformation & Change Contact: Michelle O Brien Manager, Planning & Performance Contact: MOBrien@bdo.ca Page 19
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