SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2)

Transcription

1 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) Welcome to our survey. Your feedback is important to us. To be able to provide information that is accurate and useful, the person completing this survey should be as close as possible to the actual management of RFL activities within your National Society. Therefore, one of the following persons should complete the survey subject to availability: 1. National manager or person responsible for RFL service (e.g. Head of Tracing Service or Department, National Coordinator for RFL services). 2. National manager of department providing RFL services (e.g. Head of Department of International Affairs, Disaster Management, Social Affairs, Refugees and Asylum Seekers). 3. Senior manager (e.g. Secretary General, Director). Please note: If your National Society does not provide RFL services, it is still important that a Senior Manager completes this survey. Please note that National Societies may complete only one survey each. In order to help us collect best practices, you might be asked at a later stage to share with us certain documents mentioned in the survey. If you do not have the time to complete the survey in one session, you can come back any time to finish the survey as long as you use the same computer from where your answers will be saved automatically. 9% Next 1

2 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) General Questions * 1. Country and Name of your National Society: * 2. Your name and position: * 3. Your address: * 4. Your phone number: 18% Prev Next 2

3 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) Knowledge of RFL needs and profile of RFL services * 5. What is your current view on the level of actual RFL needs or potential risks of family separation within your country in relation to: Limited Significant No needs/risks needs/risks needs/risks I don t know - present or recent (after 2000) armed conflicts or situations of violence inside or outside your country? - past (before 2000) armed conflicts or situations of violence inside or outside your country? - (risks of) natural or man-made disasters? - persons in detention / deprived of freedom? - migration from / through / to your country (including asylum seekers, refugees, economic migrants)? - public events with mass gatherings of people? - Other situations? If selected Other, please specify: 3

4 * 6. a) What are the types of RFL services offered by your National Society since 2011 in relation to: b) What are the trends for RFL services offered by your National Society since 2011 in relation to: - present or recent (after 2000) armed conflicts or situations of violence inside or outside your country? a) Yes/No b) Trend since 2011 (More/Same/Less) - family contact services by Red Cross Messages - family contact services by phone, video, internet - tracing services (collection / treatment of Tracing Requests and related activities) - reunification services (registration / reunification of children and vulnerable persons, and related activities) - Other services (delivery / transfer of documents, attestations, certificates, etc.) * 7. a) What are the types of RFL services offered by your National Society since 2011 in relation to: b) What are the trends for RFL services offered by your National Society since 2011 in relation to: - past (before 2000) armed conflicts or situations of violence inside or outside your country? a) Yes/No b) Trend since 2011 (More/Same/Less) - family contact services by Red Cross Messages - family contact services by phone, video, internet - tracing services (collection / treatment of Tracing Requests and related activities) - reunification services (registration / reunification of children and vulnerable persons, and related activities) - Other services (delivery / transfer of documents, attestations, certificates, etc.) 4

5 * 8. a) What are the types of RFL services offered by your National Society since 2011 in relation to: b) What are the trends for RFL services offered by your National Society since 2011 in relation to: - (risks of) natural or man-made disasters? a) Yes/No b) Trend since 2011 (More/Same/Less) - family contact services by Red Cross Messages - family contact services by phone, video, internet - tracing services (collection / treatment of Tracing Requests and related activities) - reunification services (registration / reunification of children and vulnerable persons, and related activities) - Other services (delivery / transfer of documents, attestations, certificates, etc.) * 9. a) What are the types of RFL services offered by your National Society since 2011 in relation to: b) What are the trends for RFL services offered by your National Society since 2011 in relation to: - persons in detention / deprived of freedom? a) Yes/No b) Trend since 2011 (More/Same/Less) - family contact services by Red Cross Messages - family contact services by phone, video, internet - tracing services (collection / treatment of Tracing Requests and related activities) - reunification services (registration / reunification of children and vulnerable persons, and related activities) - Other services (delivery / transfer of documents, attestations, certificates, etc.) 5

6 * 10. a) What are the types of RFL services offered by your National Society since 2011 in relation to: b) What are the trends for RFL services offered by your National Society since 2011 in relation to: - migration from / through / to your country (including asylum seekers, refugees, economic migrants)? a) Yes/No b) Trend since 2011 (More/Same/Less) - family contact services by Red Cross Messages - family contact services by phone, video, internet - tracing services (collection / treatment of Tracing Requests and related activities) - reunification services (registration / reunification of children and vulnerable persons, and related activities) - Other services (delivery / transfer of documents, attestations, certificates, etc.) 27% Prev Next 6

7 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) * 11. In 2014, approximately how many inquiries (e.g. tracing requests, Red Cross Messages) have been received by your National Society from other components of the Family Links Network (ICRC or other National Societies)? No inquiry received Less than 10 inquiries inquiries inquiries Over 100 inquiries I don t know * 12. Since 2011, have the exchanges on casework with other components of the Family Links Network (ICRC or other National Societies): Increased Remained the same Decreased I don't know * 13. Since 2011, has your National Society carried out an assessment of the RFL needs and risks in your country? Yes No In progress 7

8 14. If your answer is "Yes" or "In progress," please indicate if the assessment is/was comprehensive or partial. Comprehensive (i.e. covered the most significant needs and risks in the whole country or in the most affected areas) Partial (i.e. to have a better understanding of the needs of specific population, region, situation etc.) Please indicate the year and aim(s) of the assessment(s): * 15. Is your National Society planning an RFL assessment in the near future ( )? Yes No Please specify your answer (if no, please indicate the reason, e.g. no need, no capacities, etc.; if yes please indicate the main aims): RFL internal awareness and training * 16. What is your current view on the level of internal awareness and knowledge of RFL activities provided by your National Society and by the Movement s Family Links Network among staff and/or volunteers from the following: Good Average Basic None Not applicable - National leadership and senior management (e.g., presidency, governance, directorate) - Branch / Chapter s leadership and management - Social welfare programmes - Disaster Management programmes - Health and First Aid programmes - Communication / dissemination (internal and public) - Fundraising and Resource mobilization - Human Resources and Volunteering 36% Prev Next 8

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10 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) * 17. Since 2011, has your National Society organized RFL training sessions or courses for managers, staff and volunteers involved in RFL? Yes No If yes, please specify your answer (e.g. focus of training, target audience, frequency, duration): * 18. For RFL training and awareness building, does your National Society use standard materials: Yes No - produced by your National Society? - made available by other partners of the Movement (ICRC, National Societies, Federation)? If yes, please describe shortly what type of material, and by whom it was produced: RFL positioning into National Societies statutory, strategic and legal frameworks 10

11 * 19. Is RFL explicitly recognized in the following documents? - Statutes of your National Society Yes No I don't know - Strategic and/or development plans of your National Society - National Law(s) and Regulation(s) on your National Society or other relevant subject - Agreement(s) of your National Society with the government and/or public authorities If yes, please indicate the title and date of those document(s) presently in force; if no, you may indicate changes as already planned in the near future : 45% Prev Next 11

12 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) RFL in National Societies strategies for resource mobilization * 20. Does your National Society have personnel in charge of fundraising / resource mobilization? Yes No I don't know If yes, please specify in which service / department: * 21. Does your National Society have a policy and/or a strategy and/or activities supporting fundraising and resource mobilization? Yes No I don't know 22. If yes, have they included RFL for fundraising purposes since 2008? Yes No I don't know Please provide some examples and outcomes of RFL being used in fundraising policies, strategies and/or activities: RFL integration into National Societies operational plans and budget, and access to diversified funding 12

13 * 23. Does your National Society presently include specific provisions on the planning, development and resourcing of RFL activities in its: Yes No I don't know - operational plan (annual planning of activities) - budget (with planned allocations of funds for RFL services) - human resources plan (with planned allocations and development of staff and volunteers assigned to RFL services) If yes, please indicate the title and date of the document(s) presently in force: 55% Prev Next 13

14 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) * 24. Since 2011, have you noticed any significant changes in the size of the following resources for RFL services? Yes, more resources Yes, less resources No, same resources - budgetary allocation / funds available for RFL services - human resources (staff and volunteers) assigned to RFL services If yes, please specify your answer: 25. What is the approximate contribution (%) of the following sources of funding (if applicable) for the RFL budget of the National Society in 2015: 0% <25% 25<50% 50<75% 75<100% 100% I don't know - public authorities - international and/or intergovernmental organisations - corporate or private donors - ICRC - other National Societies or the International Federation - income generated from your National Society s own services and assets - other sources If other sources, please specify: 14

15 * 26. Since 2011, have you noticed any significant changes in the sources of funding for RFL? Yes, with more diversified sources of funding Yes, with less sources of funding No, with the same sources of funding I don t know If yes, please specify your answer: * 27. Since 2011, has your National Society delivered RFL services within your own country jointly with the ICRC or with its direct support (e.g. joint team working in the field, funding direct costs of operations, provision of equipment, etc.)? Yes No If yes, please describe shortly the nature of these activities: * 28. Since 2011, has your National Society received any of the following kinds of support from the ICRC, the International Federation or another National Society? (multiple answers can be selected) Funding for RFL operating budget Significant support by RFL experts Development / provision of working tools and equipment for RFL Invitation abroad for RFL training and skills development Advice on organisational development Other None Please specify who provided the support and other details: 15

16 * 29. Since 2011, has your National Society provided any of the following kinds of support to another National Society, the ICRC and/or the Family Links Network? (multiple answers can be selected) Funding for RFL operating budget Significant support by RFL experts Development / provision of working tools and equipment for RFL Invitation abroad for RFL training and skills development Advice on organisational development Other None Please specify who received the support and other details: * 30. In the near future ( ), does your National Society intend to: reduce this support maintain this support increase this support I don't know Please specify your answer: 64% Prev Next 16

17 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) RFL in National Societies Communication and Outreach Strategies * 31. Since 2011, has your National Society developed and implemented a communication plan focusing on RFL or containing RFL elements? Yes No 32. If yes, please specify: - The type of communication plan(s) (multiple answers can be selected): broad communication plan covering various activities of your National Society specific communication plan only focusing on RFL communication plan related to the humanitarian response of your National Society to a specific emergency/disaster situation? Other Please specify your answer: 17

18 33. If yes, please specify: - The target audience(s) of the communication plan(s) (multiple answers can be selected): actual and potential beneficiaries of RFL services Red Cross / Red Crescent audience within your own National Society (or the Movement) public authorities other international or non governmental organizations media (radio, television, newspapers, web, social media) donors (institutions, corporate sectors, individuals) general public other, please specify: 34. If no, you may indicate if you intend to develop a communication plan for RFL in the near future: * 35. Since 2011, has your National Society produced information pieces covering RFL activities (information notes, articles, bulletins, newsletters, leaflets, brochures, videos, reports, internet posts, etc.) for the purpose of being published, distributed, mailed, broadcasted and/or posted online (blogs, website, social media)? Yes No 36. If yes, what were the target audience(s) of these information pieces? (multiple answers can be selected) actual and potential beneficiaries of RFL services Red Cross / Red Crescent audience within your own National Society (or the Movement) public authorities other international or non governmental organizations media (radio, television, newspapers, web, social media) donors (institutions, corporate sectors, individuals) general public other, please specify: 18

19 37. If yes, please indicate some examples with dates, types of information pieces and main target audience (maximum 5): 73% Prev Next 19

20 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) * 38. In your country, what is your current view on the level of awareness and knowledge of RFL activities provided by your National Society and the Movement s Family Links Network among: Good Average Basic None Not applicable - actual and potential beneficiaries of RFL services - general public - public authorities - foreign embassies / consular services - international or non governmental organizations - media (radio, television, newspapers, web, social media) - donors (institutions, corporate sectors, individuals) * 39. How would you rate the effectiveness of your National Society to reach actual and potential beneficiaries and to inform and guide them on the availability of RFL services? Very effective (availability of effective strategies, methods and tools to reach beneficiaries) Fairly effective (partial availability of strategies, methods and tools to reach beneficiaries with gaps requiring improvement) Unsatisfactory (strategies, methods and tools to reach beneficiaries are not available or are outdated/uneffective) Please specify your answer, when relevant with examples of effective strategies, methods and tools being used: 20

21 * 40. How would you rate the present access to internet in your country by: Easy for all Partial access Difficult access No access Not Applicable - RFL staff and volunteers working at the national HQ - RFL staff and volunteers working at branch and field level - Actual and potential beneficiaries of RFL services - general public in major cities - general public in rural areas and small towns For partial, difficult and no internet access, please specify the main constraints (e.g., lack of computers, skills, internet operator, costs, etc.): * 41. How would you rate the present access in your country to mobile phone networks by: Easy for all Partial access Difficult access No access Not Applicable - RFL staff and volunteers working at the national HQ - RFL staff and volunteers working at branch and field level - Actual and potential beneficiaries of RFL services - general public in major cities - general public in rural areas and small cities For partial, difficult and no access to mobile phone networks, please specify the main constraints (e.g., lack of mobile/smartphones, mobile phone operator, costs, etc.): 82% Prev Next 21

22 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) * 42. Does your National Society have an institutional website and/or its own social media account(s)? Yes No 43. If yes, do they: Yes No - provide information and/or guidance on RFL services? - include links to familylinks.icrc.org (website of the Family Links Network of the Movement)? If yes, please provide some links to these webpages (maximum 3 examples): * 44. Since 2012, have you observed an increase of contacts with your National Society on RFL services generated by visits on familylinks.icrc.org? Yes, significant increase Yes, some increase No, no change I don t know 22

23 * 45. Since 2011, has your National Society (staff, leader, manager) participated in coordination / information meetings focusing on RFL activities with: Yes, regularly Yes, occasionally No I don t know - Partners of the Movement from other countries (i.e., multilateral/regional RFL meeting or another international forum which included significant sessions or discussions on RFL) - public authorities - foreign embassies / consular services - international or non governmental organizations - media (radio, television, newspapers, web, social media) - donors (institutions, corporate sectors, individuals) If yes, please indicate the type(s), date(s) and place(s) of such coordination / information meeting(s) as well as the main RFL-related topic(s) addressed (maximum 5 events): 91% Prev Next 23

24 SURVEY ON MONITORING THE IMPLEMENTATION OF THE RFL STRATEGY (PHASE 2) Short Evaluation of the Survey 46. How difficult was it for you to fill in this survey? very easy easy difficult very difficult 47. Any specific comment you would like to share on this survey? 100% Prev Submit 24