UNILEVER WHY FSSC 22000

Transcription

1 UNILEVER WHY FSSC 22000

2 CONTENT Unilever Background Why FSSC Implementation Maintaining Certification Future HPC 420 Conclusions

3 ABOUT UNILEVER TURNOVER OF 48.4 BILLION AT END OF BILLION CONSUMERS USE A UNILEVER PRODUCT EVERY DAY EMERGING MARKETS NOW REPRESENT 57% OF TURNOVER 172,000 EMPLOYEES AT THE END OF THE YEAR 190 COUNTRIES IN WHICH OUR PRODUCTS ARE SOLD

4 UNILEVER QUALITY ETHOS

5 Food safety is a fundamental consumer expectation Even the perception that our products may not be safe will damage our brands

6 WHY FSSC Driving continuous improvement requires commitment from every level of the organization Certification in addition to our internal verification systems helps us to assure continuous improvement Quality & Consumer Safety must be measured to drive improvement and eliminate losses

7 WHY FSSC BACKGROUND Until 2011 Unilever had no global requirement for external certification of its quality management systems or manufacturing sites. External certification was managed locally and driven by business needs Many Unilever sites held ISO 9001 certification and GFSI certification driven by customer needs BRC, IFS, AIoB, YUM, AIB etc. Maintaining multiple certification standards is both costly and time consuming There was an over riding need to simplify, standardise, manage certification in a co-ordinated way and ultimately improve quality and consumer safety performance

8 WHY FSSC A feasibility study was carried out in 2010 comparing the Unilever Global Quality Standards to ISO9001, GFSI bench marked standards, ISO22000 and PAS220 Standard Requirements Number of Check points Unilever QMS & GMP 182 ISO BRCF/IFS 93 FSSC A pilot of FSSC at 4 pilot sites and was found to cover 76% of Unilever s quality and consumer safety requirements Category Technology Good Manufacturing practice and quality management were not covered by FSSC22000 FSSC was the certification scheme that was the best match with Unilever standards

9 THE NEXT STEPS On the basis of the pilot it was agreed to adopt FSSC22000 as Unilever single global external certification standard for all of its 147 Foods manufacturing sites globally The project was driven by Group Quality Unilever s global Expertise Capability Team A certification body partner was selected by global tender The team developed a training program, rules of engagement, Gap Analysis Tool and time plan Redesigned HACCP template & tool kit to cover all requirements of FSSC22000

10 IMPLEMENTATION Global communications packages were designed and delivered by live meeting Stake holders Practitioners at site level Regional Quality teams The project plan was co-ordinated by lead Group quality contacts in each region working with the CB The implementation time plan predicted a 2 year deployment program to certify all 147 Foods sites 2012 to end 2014

11 IMPLEMENTATION The team plus the CB agreed to a training program, rules of engagement, Gap Analysis Tool and time plan Redesigned HACCP template & tool kit to cover all requirements of FSSC22000 Unilever/ CB joint training CB- Certification standard & certification process Unilever- Application of Unilever standards to meet certification requirements. Certification plans Pre-assessment/ Internal auditor training Stage 1 Stage 2

12 MAINTAINING CERTIFICATION Food Safety Team Leader COP s Take advantage of our scale Review non-conformances and improvement plans Incident prevention Training HACCP training accredited by the International HACCP Alliance FSSC FDA FSMA Preventive Controls (coming soon)

13 MAINTAINING CERTIFICATION FDA FSMA preventive controls regulation gaps analysis Example HACCP systems Example food safety plans (coming soon) Standardising on a single global standard has simplified and improved performance Global Food service partners have been asked to accept FSSC Certified once recognised everywhere! GFSI has more to do to make the words a reality!

14 EXPECTATIONS OF CERTIFICATION BODIES Consistency Auditors must apply standards consistently around the world Auditors must understand corporate responsibilities vs factory responsibilities Rigorous/ fair audits Non-conformance trend analysis Clear communication to factory personal Rationale for non-conformance Immediate communication of observed non-conformance Well defined audit agenda

15 HOME AND PERSONAL CARE PRODUCTS CERTIFICATION PAS 420 Home and personal care standard Product safety management system standard BSI Steering group: DNVGL-Business Assurance, FSSC 22000, Henkel AG & Co., McBride, Metro AG, Unilever HPC 420 Certification scheme acquired by FSSC Unilever factories will be HPC 420 certified

16 WHY FSSC Our brands are trusted by consumers around the globe Independent third party certification is essential to protect our brands FSSC was the best fit with Unilever s QMS

17 UNILEVER WHY FSSC QUESTIONS?