LMS Selection in High Consequence Industries

Transcription

1 LMS Selection in High Consequence Industries Panelists: Michael Rochelle Chief Strategy Officer Brandon Hall Group Alex Poulos Chief Marketing Officer NetDimensions

2 RESEARCH PRACTICES Learning & Development Talent Management Leadership Development Talent Acquisition Workforce Management 2

3 High-Consequence Industries High consequence industries are industries where accidents or failures can be catastrophic, causing: Loss of life (e.g. aviation, healthcare, life sciences) Disruption to society or environment (e.g. energy, transportation, financial services, government) Risks or threats to consumer safety (e.g. healthcare, food processing, pharma, manufacturing) 3

4 Importance of Learning Programs to Business Strategy Overall High Consequence Program Rank Job Specific Technical Skills 1 Products and Services 2 Regulatory Compliance 3 Leadership Development 4 Company compliance 5 Job-specific soft skills 6 Program Rank Regulatory Compliance 1 Job Specific Technical Skills 2 Company compliance 3 Products and Services 4 Leadership Development 5 Job-specific soft skills 6 BHG, Compliance,

5 Compliance In The Organization How important is your organization s need to demonstrate learning compliance to some external regulatory agency? Overall High Consequence Not at all 4.7% 39.0% 9.7% 22.7% 28.6% Somewhat Very 67.4% 11.6% 16.3% Critical BHG, Compliance,

6 Poll Question #1 6

7 Compliance Conversation Choosing the Right Technology 7

8 Innovation Hot Spots 8

9 Building the Business Case 9

10 Compliance Stakeholders 10

11 Critical Success Factors 11

12 Regulatory Considerations 12

13 Change Readiness 13

14 Poll Question #2 14

15 LMS Selection Considerations 15

16 #1 Informal & Social WHAT TO CONSIDER Ease of integration with corporate social networks Syndicated search & expertise locator Gamification options & capabilities Performance support ( the 5 moments of need ) 16

17 #2 Mobility WHAT TO CONSIDER Clear strategy with objectives: evolution or revolution? Responsive design across choice of devices Native apps optimized for real-world use cases Connectivity what happens if a user is offline? Device & platform choice e 17

18 #3 Compliance WHAT TO CONSIDER E-signatures in audit tracking Competencies & certifications Pro-active reporting, dashboards & analytics Easy access to compliance content 18

19 #4 The Extended Enterprise WHAT TO CONSIDER Portals, branding & personalization E-commerce capabilities A new role of the LMS o Revenue generation o o o Quality management Documentation distribution Partner certification 19

20 #5 Cloud WHAT TO CONSIDER Data hosting location for data privacy Control over software updates is it important? Security of infrastructure & standards (ISO/IEC 27001) Support for industryspecific regulatory & legal requirements (21 CFR Part 11) 20

21 #6 Integrated Talent Management WHAT TO CONSIDER Organic integration or collection of acquired technologies User experience seamless or SeAmLeSs Good enough vs. best-in-breed 21

22 #7 Security & Privacy WHAT TO CONSIDER Authenticity - validated identity authentication (e-signatures) Integrity - secure infrastructure (ISO 27001) Confidentiality - data privacy & control Availability - system architecture (intrusion/dos detection & prevention) Auditability - tracking & reporting 22

23 #8 Analytics WHAT TO CONSIDER Level of confidence in the accuracy & integrity of current data Self-service reporting capabilities, time & effort required for a new report Graph charting & visualization options Ability to integrate data from multiple sources OLAP technology & predictive modeling User experience at all levels 23

24 Poll Question #3 24

25 #9 Client Satisfaction How likely are you to recommend (from 1 to 10)? Learning Industry Average Net Promoter Score = Promoters (score 9-10) = Passive (score 7-8) = Detractors (score 0-6) Net Promoter Score = % WHAT TO CONSIDER Market consolidation has your LMS provider been acquired (or reacquired)? Level of attention & knowledgeable client support that you are receiving ROI on your LMS can you calculate it? Ability to tailor your system to your specific business needs Hidden costs along the life of your LMS contract 25

26 Thank You