JOB DESCRIPTION. (v3) Amended of 8

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1 JOB DESCRIPTION Job Title: Responsible to: Location: Bank Key Worker Housing Manager Norwich 1. Job Purpose: To provide a supportive and welcoming environment to the single homeless people accommodated and to ensure that each service user is fully supported in their development and progress to independence, according to their individual support plans and self-determined goals. To provide flexible and an active part of a committed bank of Duty Key Workers. You may be called on at short notice although work is no way guaranteed. Whilst on duty, to provide support to other staff in the service and to ensure the health and safety, security and well-being of service users, staff and visitors. 2. Main Responsibilities: To take responsibility for an agreed and designated caseload of service users, being their main point of contact and key-worker throughout their stay in the service. To interview applicants for residence and to draw up a comprehensive risk and needs assessment prior to any decision being made regarding an offer of supported accommodation, in line with YMCA Norfolk s polices and procedures. To ensure that each service user for which he/she is key-worker, participates in the drafting of an individual support plan and that the support plan is mutually agreed. To ensure that each support plan is regularly reviewed and updated in line with YMCA Norfolk s policies and procedures. Responsible for ensuring service users views are always taken into account in the needs assessment, goal setting and support planning processes. Attendance at Support Staff team meetings and other YMCA meetings as required and subject to his/her availability. Jointly responsible for day-to-day health & safety issues within the service whilst on duty. Responsible for the security of the service whilst on duty. At all times to work to the standards set out in the Supporting People Quality Assessment Framework (QAF). Participate in ownership for promoting a culture of continuous improvement as measured against the QAF. (v3) Amended of 8

2 5. Key Tasks Jointly responsible for ensuring that all service users are consulted in any matters effecting them and for promoting a culture of inclusion and service user involvement wherever possible. Responsible for ensuring that the Association s policies and procedures are known, understood, implemented and adhered to. Jointly responsible for the postholder s own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager. To work on a one-to-one basis with designated services users, enabling them to work through their support plans and to achieve mutually determined goals. To interview applicants for the service ensuring a comprehensive risk and needs assessment is carried out. To ensure that all risk and needs assessments for which the post-holder is responsible are current and that support plans are regularly reviewed and updated. To keep detailed records of all key-working contact with the service users and to keep other detailed records as may from time to time be required. To liaise with external agencies relevant to the support work and services user and to record all such contacts. To liaise regularly with other support staff and relevant departmental managers. To attend and contribute to regular support staff team meetings where he or she is available To liaise with management regarding all housing related support issues and to coordinate the day-today support of the service users for which the Bank Key Worker has key-working responsibilities whilst on duty To actively participate in the process of registering hostel residents to the Housing Options Scheme in preparation for their move to more independent accommodation. To actively promote a culture where service users are encouraged to do things for themselves whenever and wherever appropriate. To support services users in their compliance with the terms and conditions of the service users Excluded Licence Agreement and to recommend such action as may be necessary to ensure such compliance, in line with the policies and procedures of the Association. To participate in and contribute to regular supervision sessions, regular work reviews and annual appraisal. To support service users in matters relating to: Paying rent / dealing with arrears (v3) Amended of 8

3 Help in maintaining the safety of the dwelling including supporting people to establish security routines that minimise risk, e.g. locked doors, testing personal and/or fire alarms, safe use of appliances, etc. Signposting to providers of specialist services (e.g. C.A.B. Welfare Rights, Advocacy services and other community groups). Dealing with statutory and voluntary agencies Enabling service users to develop self-advocacy skills to further independence Making links in community for leisure, employment or education purposes Help in gaining access to other services Support with household budgeting including paying bills Making benefit applications (particularly housing benefit) Maintaining good neighbour relationships Visitors, noise, adherence to tenancy conditions, etc. Addressing anti-social behaviour Supporting service users to engage with behaviour management programmes or complying with drug treatment and testing orders Supporting people to undertake essential daily living tasks related to maintaining their residency with a view to them being able to undertake these tasks themselves or sustaining them at their current level of capability. This includes shopping, cooking, cleaning, dealing with correspondence. These tasks will be identified in their individual support plans if and where appropriate Supporting people to be responsible for their own safety and security Access to information about other housing options, etc. Supporting people to make applications for alternative accommodation To carry out, where appropriate, activities associated with the service user s move on to more independent accommodation, e.g. accompanying the service user when visiting a move-on property, etc. Supporting people with emotional worries that arise from practical circumstances, e.g. dealing with household bills, unsolicited callers, etc. Supporting people to comply with treatment, e.g. assisting to make a plan for ordering repeat prescriptions and remembering to attend appointments Where appropriate, to notify responsible agencies of concerns in relation to a person s health/well being/medication (v3) Amended of 8

4 In addition to the above, your role as a support worker to an individual may include: Assessing the person s need. Working with the person as an individual. Encouraging and enabling independence. Being a single point of contact. Acting as an inter-agency link person. Enabling individuals to develop their own support networks. Giving information. Offering guidance. Helping to enable the individual work through his/her support plan and achieve agreed outcomes. More general duties will include: Regular testing of the Fire Safety Systems. Instigating emergency procedures, administering first aid. Liaison with other YMCA Norfolk services and departments. Reception cover and associated transactions. 6. Scale and Impact The Bank Key Worker reports to the Housing Manager. The Bank Key Worker s impact on the housing related support services will be significant whilst on shift. The Bank Key Worker will act as duty manager when required on shift. This will include dealing will issues involving service users, staff and visitors. The Bank Key Worker does not have any direct budgetary or line management responsibility. The Bank key Worker will be expected to be able to work with a minimum of supervision to be able to react effectively in an emergency. The Bank Key Worker will receive regular support from his/her line manager. 7. Relationships Key internal relationships will be to: Service Operations Managers All Support Staff and Duty Staff Other Service Staff at all Levels All Service Users Corporate Support Services, HR, Accounts etc., Key external relationships will include: Norwich City Council Housing Options Section Other Local Authorities Norfolk Social Services (v3) Amended of 8

5 8. Environment The Matthew Project The Police M.A.P. C.A.B. The Probation Service Health Service, Community Mental Health Team and GPs Other Housing Providers Other Housing Associations and/or Accommodation Providers Other Voluntary Agencies Other Statutory Agencies The Bank Key Worker will be available to work at any of YMCA Norfolk s sites within Norwich. He/she will be required to attend YMCA induction or update meetings and external meetings according to his/her availability. The Bank Key Worker will be sympathetic to the aims and purposes of YMCA Norfolk. YMCA Norfolk is a Registered Social Landlord providing temporary supported accommodation to young people across Norfolk, further information is available via the YMCA Norfolk website Reasonable expenses incurred in attending local, county, regional and national events (e.g. training, etc.) will be reimbursed as per YMCA Norfolk s Financial Procedures and Financial Regulations [2005]. 9. Support Work Overview YMCA Norfolk is committed to working with every service user to develop their full potential. YMCA Norfolk aims to facilitate their progress to a more fulfilling lifestyle, contributing to their well being and that of the community and to empower the individual in their journey from dependence to independence and interdependence. These objectives will be attained by working with each individual using a comprehensive system of key working and employing individual support plans (reviewed on a regular basis), aimed at equipping individual service users for more independent living and moving residents on to appropriate, more permanent accommodation with or without support. The role as Bank Key Worker will enable you to: Contribute to the development of YMCA Norfolk s service provision Develop your own skills through reflecting on your practice Support the development of colleagues Identify gaps or unmet need in service provision. Person Specification (v3) Amended of 8

6 Requirement Essential Desirable Application Form Education and formal training/qualification: Relevant qualifications in Supported Housing. Accredited management or other Housing qualification. Selection Test Interview Evidence of a constant pattern of learning which can be gained from relevant experience and/or training and/or education or transferable skills. Knowledge Basic Knowledge of housing benefit, income support and other welfare benefits. Knowledge of Admission and Initial Assessments Risk Knowledge of the Common Assessment Framework for Children and Young People (CAF) Knowledge of statutory framework for Safeguarding Children and Young People. Knowledge of the resources available to young people in the local community. Experience Experience of working within a support or care setting and or dealing with vulnerable people with a range of support needs. Experience of assessing and monitoring service user s needs and skills Experience of drug and alcohol issues and related problems. Experience of working as part of a team and within a multi - agency approach. Experience of operating within the voluntary sector supported housing field. (v3) Amended of 8

7 Requirement Essential Desirable Application Form Selection Test Interview Skills and Abilities Ability to implement safe practice in accordance with risk assessment processes Ability to work independently without constant supervision Ability to communicate clearly and effectively in a variety of professional settings Ability to manage difficult situations and to use initiative Ability to work under pressure Ability to maintain confidentiality and professional boundaries in the workplace Ability to adapt to change and undertake self-development and training. Ability to be able to use computerized systems including word, , databases Christian Ethos V1. In sympathy with the Christian Identity of the YMCA Personal Qualities P1 Able to present self and work effectively P2 High levels of honesty, integrity and discretion Circumstances C1 Able and willing to work flexible hours Health H1 Able to meet the requirements of the post with or without reasonable adjustment Requirement Equality and Diversity O1 An understanding of equality and diversity Essential Desirable Application Form Selection Test Interview (v3) Amended of 8

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