THE PIONEER GROUP Compass Support. Job Description Employment Support Worker

Transcription

1 THE PIONEER GROUP Compass Support Job Description Employment Support Worker Team/Department Responsible to Responsible for Job purpose Compass Support Youth and Employment Support Manager N/A To provide support/training and remove barriers to enable members of the community to access employment/training opportunities. Working environment Office-and estate based with door to door work in the community and in peoples own homes KEY TASKS AND OUTCOMES Customer focus Provide a high quality service in response to community issues and ensure that people are signposted to relevant and appropriate services. Jointly review and evaluate work undertaken with service-users encouraging their participation in the planning and review of the service provided to them. Deliver a programme of Job Clubs and skills training sessions, providing: - One-to-one support - Action planning - CV writing - Job search - techniques - Employability skills - Practical advice, support and signposting - Reach-out into communities to identify hard to engage clients Deliver a school based Careers service responding to needs of individual educational establishments and the young people using a range of appropriate tools and techniques. Deliver support to specific client groups (in line with funded contracts), this may include specialisms including working with clients who have mental ill health, learning difficulties or disabilities and clients with multiple, complex needs. 1

2 Working with others internally & externally Develop and maintain positive working relationships with a range of groups including statutory, voluntary sector organisations and internal teams to implement support which addresses the priority needs of the of service-users. Make referrals as required into other services. Work as part of a team, attending team meetings and team briefing as required. Managing Services To be responsible for planning, coordinating and delivering employment support services, including promotion, managing referrals and own caseload. Providing support for temporary placements, volunteers and apprentices who support the service. Maintain case records for all work with service-users according to organisational standards. Deliver a service that responds to individuals financial, health, personal, cultural, and emotional needs. Adheres to safeguarding policies and procedures, working in a multi-agency approach and liaising with key stakeholders Developing new services Support the Youth & Employment Service Manager to pursue new opportunities for service development including: - Forming partnerships with external agencies - Organising and delivering new activities - Providing data and support as required for funding Managing and developing self Manages own workload with direction from the Youth and Employment Support Manager. Actively participates in regular one-to-one supervision with line manager as part of the Performance Review scheme. Undertakes learning and development activities, including attending training events Takes responsibility for their own workload and work area Financial Management and Control Follow all financial regulations, policies and procedures. Administration IT and data Management Use specialist software packages and case management systems to input data, keep records and generate reports. Word-process a range of documents including letters, reports etc. Use to communicate internally and externally. 2

3 Maintain accurate paper and computer based records in own work area using IT hardware and software for work purposes. Provide information for monitoring and evaluation purposes To use monitoring systems to evaluate the service as requested, recording service-user progression. Input client action plans onto a customer relationship management system. Legal and Regulatory Compliance Work within policies and procedures, the law, best practice, and Regulatory Frameworks relevant to the role. Work within the Charities Commission regulations. Work within contract/funding specifications. Other There will be a requirement for flexible working hours to ensure our delivery meets service requirements. Health and Safety All Pioneer group Employees have a responsibility to: take reasonable care for their own Health and Safety and that of other persons who may be affected by their acts or omissions, including members of the public, visitors and contractors co-operate with the Pioneer Group and its Managers to enable compliance with statutory duties, objectives and targets. To undertake any other reasonable duties as required by The Pioneer Group. 3

4 Person Specification Employment Support Worker How do you meet our requirements? Below you will find the skills, abilities, experience and competencies needed to do the job you are applying for. On your Application Form explain how you meet these requirements. Only write about the categories that are being assessed on the Application Form. Relevant Job Competencies Core Pioneer Group: Customer Focus Taking Ownership Teamwork and Collaboration How this is assessed / Additional KEY Level 2 Competencies 1. Analysis and Decision Making Influencing Taking Ownership Relating to Others Confidence Resilience Getting things done / Skills, abilities and experience Essential Criteria You must have the following 1. Experience Ability to communicate orally and in writing and to adapt style to meet a range of diverse need of recipient Excellent inter-personal skills to be able to deal with issues of a sensitive nature Ability to present information orally/in writing to colleagues e.g. team meeting/team briefings or internal training/information sessions Ability to communicate with external and internal agencies at all levels Has customer focus, is courteous, friendly and approachable Experience of providing 1-1 support for more vulnerable residents How this is assessed / 2. Skills and abilities Communication Skills Ability to communicate orally and in writing and to adapt style to meet a range of diverse need of recipient Excellent inter-personal skills to be able to deal with issues of a sensitive nature / 4

5 Ability to present information orally/in writing to colleagues e.g. team meeting/team briefings Ability to communicate with external and internal agencies at all levels Literacy Ability to organise and maintain high quality case records Ability to produce own routine correspondence using standard letters Ability to produce case reports in line with project protocols Numeracy Ability to interpret numeric and financial information and take action in accordance with established procedures IT Literacy Ability to use Microsoft Office products Administrative skills, including filing and record keeping Experience of using case management systems Analytical/research skills Excellent planning and organisation skills Ability to monitor and evaluate processes and work towards evidenced outcomes Ability to assess information and make decisions in accordance with established policy and procedure, seeking guidance where necessary Relevant job knowledge Experience of working within a supporting or employment role Experience of developing 1-1 support plans Knowledge of a wide variety of techniques to actively engage community members Able to demonstrate experience of partnership working Good understanding of employment and training issues 5

6 3. Knowledge Must be willing to up-date skills and knowledge as appropriate Sound knowledge of range of communication methods including social media to effectively communicate with customers 4. Qualifications Good standard of general education with literacy and numeracy skills to GCSE or equivalent standard Application Form NVQ level 4 in Information, Advice and Guidance or equivalent 5 Other An absolute commitment to enabling customers to influence services An absolute commitment to equality & diversity Excellent organisational and planning skills ability to work on own initiative Occasional evening and weekend working is essential to the role / Desirable 1. Experience Experience of delivering a range of mentoring/coaching approaches Design and delivery of training events and workshops / 2. Literacy Ability to analyse complex information and write reports IT Literacy Ability to update websites Analytical / research skills Ability to undertake statistical analysis of survey information and to present statistical information Ability to analyse and think about information and data to make sound decisions and/or recommendations as a result 3. Knowledge Knowledge and understanding of community regeneration Knowledge and understanding of welfare reform and employment initiatives 4. Qualifications Coaching or mentoring qualification Application form 6