Leadership Development: The High Cost of Doing Nothing

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1 Leadership Development: The High Cost of Doing Nothing Scott Blanchard Principal and Executive Vice President The Ken Blanchard Companies

2 Tweeting? Please mention: #leadership (800) or (805)

3 For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com

4 Scott Blanchard Principal and Executive Vice President The Ken Blanchard Companies

5 Today s Agenda The leadership behaviors that build or erode Employee Work Passion The High Road vs. The Low Road: Two approaches to managing performance The financial implications of poor leadership

6 Three Types of Employees Engaged Disengaged Actively Disengaged

7 The Questions Why is leadership important? Is leadership capacity the single greatest contributor to organization success? If so, how does leadership specifically contribute to organization success? What is the cost of poor or ineffective leadership to organization success?

8 Definition of Terms 1. Strategic Leadership 2. Operational Leadership 3. Employee Passion 4. Customer Devotion 5. Organizational Vitality

9

10 What Intentions can we expect? 5 desirable intentions we expect from our employees 5 undesirable intentions we fear our employees will develop

11 Employee Work Passion Employee Work Passion is an individual s persistent, emotionally positive, meaning-based state of well-being stemming from continuous, reoccurring thoughts and feelings (cognitive and affective appraisals) of various job and organizational situations, which results in consistent, constructive work intentions and behaviors.

12 Employee Work Passion Model INDIVIDUAL APPRAISAL Cognition Affect Personal Characteristics Sense of Well Being Intent Five Intentions 1. Intent to Perform willing to perform at or above expected norm 2. Organizational Citizenship being a good corporate citizen 3. Discretionary Effort willing to put in extra effort as needed 4. Employee Retention expecting to stay with the organization 5. Organizational Endorsement willing to recommend the organization and its leaders to others

13 Employee Work Passion Model ANTECEDENTS Organizational Characteristics Job Characteristics Scale Detail Organizational Characteristics Growth Procedural Cognition Justice Distributive Justice Collaboration Performance Expectations Job Characteristics Meaningful Work Task Variety Workload Balance Affect Autonomy Feedback Moderators Connectedness to Colleagues Connectedness to Leader INDIVIDUAL APPRAISAL Personal Characteristics Sense of Well Being Intent

14 Employee Work Passion Model ANTECEDENTS INDIVIDUAL APPRAISAL Personal Characteristics CONSEQUENCES POSITIVE Organizational Characteristics Job Characteristics Cognition Affect Sense of Well Being Intent Organizational Role Behaviors Job Role Behaviors NEGATIVE POSITIVE NEGATIVE

15 What is the most important thing that we can do? Hire and develop managers who are other oriented.

16 INTENTION FOR DISCRETIONARY EFFORT CONNECEDNESS WITH LEADER.183*.495* AIM-J POSITIVE.444* INTENT TO PERFORM CONNECTEDNESS WITH COLLEAGUES.573*.806* INTENT TO ENDORSE LEADER SELF-CONCERN.243*.217* AIM-J NEGATIVE.-143*.-133*.472* INTENT TO STAY LEADER OTHER- CONCERN.326* INTENTION FOR OCB

17 Questions & Answers Scott Blanchard Principal and Executive Vice President The Ken Blanchard Companies For additional online resources including blogs and white papers,visit:

18 Upcoming Webinars For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com

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