POSITION DESCRIPTION A DEED/Workforce Development Division

Transcription

1 State of Minnesota POSITION DESCRIPTION A DEED/Workforce Development Division Lisa Snyder AGENCY/DIVISION EMPLOYEE S NAME Employment and Economic Development Workforce Development Specialist 3 WFC System Planner / Trainer CLASSIFICATION TITLE WORKING TITLE (if different) POSITION CONTROL NUMBER Rick Roy none 04/2012 to PREPARED BY PREVIOUS INCUMBENT APPRAISAL PERIOD EMPLOYEE S SIGNATURE DATE SUPERVISOR S SIGNATURE DATE POSITION PURPOSE This position exists to plan for, develop, implement, integrate, maintain and support the workforce and economic development system, especially focusing on the Minnesota Workforce Center System infrastructure, service delivery systems and partnership/governance requirements. The incumbent supports the sound internal operations and the infrastructure of the Minnesota WorkForce Center System by providing technical assistance to DEED management, WorkForce Center partners and resource areas through the development, coordination and maintenance of training, communication of updates, facilitation on projects, quality assurance, integrity and standards of the WorkForce Center System. This is accomplished through five key areas: 1) the development and maintenance of the Reception and Resource Area Forum (RRAF) website; 2) Reception and Resource Area Certification Program (RRACP); 3) Ensuring Resource WorkForce Area staff are trained and educated in areas related to the disability population and assistive technology equipment; 4) Co-coordination assistance to the WIA EO Officer to ensure implementation and compliance with all applicable state and federal laws, rules, regulations for the Americans with Disabilities Act (ADA), Equal Opportunity (EO) programs; 5) Assist the EO office with the methods of administration; and 6) Responsible for ensuring the Workforce Service Areas are compliance with governance laws. REPORTABILITY Reports to: Workforce Systems Coordinator Director Supervises: None DIMENSIONS Budget: Clientele: Influences 3M+ budget related to staff/system partner training for workforce center operations. Directors of the Workforce Development Division; program and partner field managers, supervisors and staff.

2 POSITION DESCRIPTION B EMPLOYEE S NAME POSITION CONTROL NUMBER Lisa Snyder PRINCIPAL RESPONSIBILITIES AND TASKS 1. Serve as a facilitator/coordinator/contributor for special groups or projects that address system coordination with a focus on Job Seeker Services delivered online and in the resource area. A 40% A A. Coordinate the overall delivery of training for resource area staff maintaining materials and log of staff certification levels to ensure high quality services are provided to job seekers utilizing the resource areas. B. Oversee and make recommendations on the technology, services and processes of the resource areas specific to upgrade needs and new tools for job seeker use based on current and projected service approaches. Communicate with the Resource Area staff, WDD and partner Directors, WFC managers, and supervisors to identify training needs. C. Assess training needs to determine the best way to deliver training, including electronic or Internet delivery. D. Oversee the development and/or deliver training and conferences using the most efficient means, including electronic or internet delivery. E. Oversee the design and utilization of outcome measures to measure the success or skill attainment of training participants. F. Gather feedback about training or conferences to assess the value of the training to the participants. G. Provide written and/or verbal reports to direct supervisor and other interested parties as requested. H. Develop, coordinate, make recommendations and maintain budgets related to resource areas and projects for resource areas. I. Conduct research and create reports in order to understand costs related to resource areas, including lease, staffing, technology costs, etc. 2. Assist with the development and implementation of compliance practices, policies and training related to WSA governance and WFC operations. A 30% A A. Maintain and update the governance documentation records in coordination with the monitoring unit and Annual Local Plans. B. Facilitate special projects related to system compliance, coordinating efforts with the Unit Director and monitoring staff activities. C. Assist with policy development and writing in coordination with the Unit Director, Lead Staff and other appropriate staff. D. Build and sustain relationships with units and divisions in and outside the department to maintain awareness of key department initiatives, directions and values. E. Coordinate governance requirements with local annual planning efforts. F. Assist with WFC certification activities, ensuring that each WFC is evaluated for compliance issues every three years.

3 3. Assist the Workforce Development Division s Equal Opportunity Office, providing consultation and advice to WDD staff and WIA Title 1 partners on Equal Opportunity laws and the Americans with Disabilities Act and the related duties. B 20% A A. Provide assistance and interpretation of state and federal rules and laws to Division staff; WSA/Dislocated Worker/SCSEP EQ Officers, Directors and WIB Boards and to our customers (applicants/participants/employers). B. Serve as back-up on providing oversight and direction for all EQ Liaisons, Officers, and WIA Title 1 Directors regarding program access issues. C. E. Assist with investigating, or direct the investigation of, ADA/AA/EO complaints from clients (applicants and participants), employers, and employees, review findings and recommend department/division responses to complainants. D. Conduct internal and external surveys to monitor compliance with ADA/AA/EO and accessibility of services to our clients. E. Maintain tracking and log systems for investigations and complaint responses. F. Respond to both oral and written requests from the U.S. Department of Labor, Civil Rights Center and the Employment and Training Administration regarding complaints (both program and discrimination); collection of combined complaint logs from the WIA Title i partners; information regarding the DEED and WFC System Limited English Proficiency Plans. 4. Identify, research and develop continuous improvement strategies that contribute to expanding Job Seeker services to underserved populations, increasing efficiency and effectiveness of service delivery or other processes within the Unit s scope of work. B 10% A A. Use staff surveys and other data collection methods to assess opportunities for enhancing job seeker services and other workforce system coordination issues. B. Collaborate with other unit and field staff to design approaches to implement identified strategies C. Develop project plans that meet the criteria and timelines established collaboratively with other unit and field staff. D. Implement project plans and evaluate impact at 3 month intervals during first year of implementation. E. Prepare a report that summarizes the project, including initial and projected impact; legacy value to systems change and potential for leading to other systems innovations.

4 PERSONAL RESPONSIBILITY STATEMENTS PERSONAL RESPONSIBILITY STATEMENT Professionalism: Exhibit a professional demeanor at all times, including positive and effective working relationships. Comply with applicable statutes, rules, regulations, and policies in order to effectively carry out the requirements of the position, the Division, and DEED. Complete work assignments willingly and without complaint. Develop and sustains productive, effective, positive relationships with staff and all constituencies. Possess and maintain current knowledge of applicable statutes, rules, regulations, and policies including, but not limited to: Affirmative Action, Americans with Disabilities Act (ADA), Age Discrimination in Employment Act (ADEA), Civil Rights Act, Code of Conduct, Code of Ethics, Data Privacy, Harassment policies, Violence Prevention, WIA Section 188, and Minnesota Collective Bargaining Agreements. Attend all required training and other sessions necessary to remain current in job knowledge and skills, and for growth and development purposes. Report for duty as scheduled; use time wisely; minimize all types of waste; conscious of costs. Workplace Values: Every individual is responsible for adhering to and implementing the Agency s core values while performing their job so that the working environment is supportive of and conducive to improving team and individual capabilities, productivity, and quality. Each of us has accountability for achievement of the mission and vision of the department. We value one another by: Respecting each other s skills, talents, and contributions. Recognizing that all jobs are equally important and that each and every one of us plays an important role in doing the work of the group. Listening to each other and acting on that which we hear. Supporting each other during times of change. Being flexible, tolerant, and adaptable; incorporating our different styles so that objectives are achieved taking advantage of diverse methods and varying ideas. Taking responsibility to share learning and growth. Constantly seeking and being open to opportunities to improve both personal and task performance. Customer Service: A customer is any individual in contact with you, including, but not limited to: clientele as listed on your Position Description; the general public; citizens; co-workers; employees of DEED and other state agencies; and partners. You are responsible for satisfying the needs of your customers by providing quality customer service. Provide information/assistance in an appropriate and understandable manner with a courteous and professional approach in a timely fashion that satisfies customer needs. Present a positive attitude and pleasant image in customer interactions. Provide assistance in a timely, courteous, knowledgeable, and professional manner. Deliver technical information in a user-friendly, non-technical manner, when appropriate. Promptly respond to voic and messages. Ensure accurate, current voic and messages. Dress neatly and be well groomed at all times. Recommend improvements. Cultivate respect for individual differences. Data Security: Each employee is responsible for safeguarding the data that he or she collects or uses in the course of their work. This includes understanding the importance of data that DEED maintains, knowing how data is classified, and taking all necessary steps to safeguard DEED data. Inform customers of their rights when collecting data. Strive for a high degree of accuracy in collection and maintenance of data. Exhibit safe data handling and system security practices. Respond promptly and appropriately to requests for data. Involve higher authority as defined by statutes, rules, regulations, and policies

5 FREEDOM TO ACT This position has broad freedom to act, including the leeway to exercise independent and creative actions within the scope of a specific project and/or to accomplish a specific goal or priority of the position as well as the constantly changing needs of the organization. The incumbent recommends goals and priorities to executive management based on the input, suggestions, and ideas from multiple partners and stakeholders. Upon executive management s approval, the incumbent has the latitude to determine what actions will be taken, to locate resources needed, and to take necessary action steps to achieve the outcome goal. The person in this position must have a high level of confidence with higher management and the business customer delivery system. The incumbent regularly reports progress to executive management.