INTERCULTURAL COMMUNICATION

Transcription

1 Subject name INTERCULTURAL COMMUNICATION (Given in English) Code ECTS Credits 6 1 Course 2016/17 INTERCULTURAL COMMUNICATION Academic Year 2016/17 Subject Details Subject (Nom de l assignatura): Intercultural Communication Code (Codi): Type (Tipus): No reglada; formació internacional i multicultural en anglès Period (Període de docència): 2º cuatrimestre / 2nd term Spring Term, February 2017 May 2017 Study Plan: The subject is a combination of attended clases (lectures, debates, & goup work), seminars and presentations together with out of class activities such as readings, videos, analysis and projects, the latter through the Campus Extens 50 plan. Timetable (Horari): 1. Attended classes & lectures Thursdays 13:10 14:50 (16/02/ /05/2017 inclusive) All in Room 16, 2 nd floor Escola d Hoteleria UIB, Edifici Arxiduc Lluís Salvador, UIB Campus 2. Tutorials Thursdays 12:15 12:50 (other times available) Room depends on time & day Escola d Hoteleria UIB, Edifici Arxiduc Lluís Salvador, UIB Campus Language (Idioma): Course given in English (Anglès) Number of credits (Nombre de crèdits): 6 ECTS Exam dates (Dates dels exàmens): June with recuperation in July 2017 (exam dates to be confirmed)

2 2 Lecturer (Professor responsable de l assignatura) Roger Andrews MA, BSc, PGCE, RSA.Dip Tel: roger.andrews@uib.es (The lecturer has British nationality with English as his mother tongue.) General Aims Intercultural Communication is designed to enable students to handle cultural differences in communication and management practices especially when dealing with international clients, multicultural staff and people from other cultures. As a result it pays especial attention to verbal intercultural communication, non-verbal communication, interpersonal skills, effective management strategies and business etiquette. The course will provide the following EHEA general competences: skills for working in an international context knowledge of the culture and customs of other countries enhanced ability to write, speak and produce short reports in another language development of a critical awareness predisposition to question your own ideas and those of others ability to motivate others Specific Objectives 1. To improve the students communication ability through a greater awareness of cultural differences and considerations. As such, students should improve their communication with people from other cultures, whether they be international clients, work colleagues, friends or associates. 2. To improve the students people management skills through a greater awareness of cultural differences and considerations. As such they should be able to successfully manage and motivate a multicultural work force and work in a foreign country. 3. To improve the students culturally sensitive communication skills in English. 4. To increase the students critical awareness in relation to their role in promoting culture tolerance and understanding. Specific EHEA competences: enhanced capacity to work in groups development of an ethical and social attitude enhanced presentation skills increased competence for conveying information enhanced capacity for coordination

3 3 SYLLABUS The course consists of a selection of modules, some of which will be nearly totally dealt with in class and others that will be given as out of class activities. Module Title 1 Introduction & the iceberg 2 Foreign language acquisition & competence 3 Cultural mindsets & programming; acceptance & rejection, ethical standards 4 Intercultural intelligence; empathy, emotional intelligence, perception etc. 5 Attitudes to other cultures; ethnocentrism, tolerance, stereotyping 6 Individual management style; motivation, conflict resolution, etc. 7 Adapting to different cultures; culture shock, culture brokers 8 The Spanish 9 The British 10 Speaking generally about nationalities and people from other countries. 11 Attitudes to authority; power, inequality, respect, obedience, consultation etc. 12 Collectivism; families, in-groups, individualism, initiative 13 Aggression, compassion, competition & caring ; compromise, ambition etc. 14 Attitudes towards women & gender roles 15 Attitudes towards relationships; marriage, dating, homosexuality etc. 16 Attitudes to change & the future; risk, improvisation, long-term outlook etc. 17 The importance of religion & lay cultures; Christianity, Islam, Hinduism etc. 18 Cultural celebrations; religious & non-religious 19 Lucky & unlucky, numbers, colours, flowers etc. Superstitions. 20 The Russians 21 Non-verbal communication I (body language); gestures, eye contact etc. 22 Non-verbal communication II (body contact) ; touching, space etc. 23 Dress, appearance & symbols; jewellery, headgear, religious dress etc. 24 Taboos & causing offence. 25 The Arabs 26 General protocol & good practice. Summary and overview METHODOLOGY The teaching methodology used requires extensive student participation, using techniques of problem-based learning, case-study analysis and group negotiation and reporting. Given the importance of the English language as the global lingua franca it is necessary that participants in this subject use English in class discussions, assignments and the exams. The emphasis is on communication rather than grammatical perfection. Apart from class group work students will be expected to read and analyse articles and extracts related to the subject in out of class work that will be detailed in Campus Extens and classes. They will also be expected to discuss their content in reduced groups & seminars.

4 In-class / Attended activities Modality Name Typ.Grp. Description Theory Lectures Whole class Presentation and analysis of modules Discussion & debate Seminars Reduced group Problem solving & project presentation 4 Out-of-class activities Modality Name Typ.Grp. Description Individual selfstudy Group work outside class Workload estimate Specific assignments Project Individual Small group (max. 4) Reading & analysis Project preparation Modality Name Hours % CLASS ATTENDANCE lectures, seminars & exam OUT OF CLASS WORK project, assignments, individual reading & self-study TUTORIALS & ASSESSMENTS INDIVIDUAL SELF STUDY TOTAL EVALUATION Evaluation for this subject will consist of four parts: 1. Attendance & active participation in group work (25%) 2. A written report & presentation (25%) 3. Self-study project work & assignments (25%) 4. A written exam - maximum 2 hours (25%)

5 5 COURSE HANDOUTS As the subject is in English, students will be given course handouts with a summary of the key facts, opinions and references for each module. A dossier of previous courses is available for inspection. BIBLIOGRAPHY Chaney, L.H. and Martin, J.S. (2004) Intercultural Business Communication : Prentice Hall [Library: CHA] Held, D. et al (1999) Global Transformations : Politics, Economics and Culture :Polity Press [Library: 327 GLO] Hofstede, G. and Hofstede, G.J (2005) Cultures and Organizations: software of the mind. McGraw-Hill [Library: 306 HOF] Harvey, C.P. and Allard, M.J. (2009) Understanding and Managing Diversity. Prentice Hall Lubit, R.H. (2004) Coping with Toxic Managers, subordinates and other difficult people, Prentice Hall [Library: ] Robbins, S.P. and Hunsaker, P.L. (2003) Training in Interpersonal Skills : Pearson [Library: ROB] Goleman, D. (1995) Emotional Intelligence: Bantam Books Floyer Acland, A. (2003) Perfect People Skills : Random House Ferraro, J.P. (1990) The Cultural Dimensions of International Business: Prentice Hall Burgen, S. (1996) Your Mother s Tongue: Indigo Bryson, B. (1990) Mother Tongue : Penguin Books Sabbath, A.M. (2000) International Business Etiquette. Career Press Martin, J.S. and Chaney, L.H. (2006) Global Business Etiquette. Praeger Mole, J. (2003) Mind your Manners. Brealey [Library: MOL] Peterson, Brooks. (2004) Cultural Intelligence. Brealey [Library: PET] Newer material will be provided during the course, especially from Internet and newspapers. Roger Andrews Updated July 2016