Training Catalog. We work with employers to train, develop and grow their people

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1 Cascade Employers Association Unsurpassed Resources for Great Employers Training Catalog grow We work with employers to train, develop and grow their people confidence Our team s strategic, yet practical, approach inspires your team s confidence and credibility answers Down to earth knowledge and insight in human resource management and leadership development complete A complete range of services for employers from hiring well, to training for excellence to meeting your compliance obligations September August 2018

2 CONTENTS HR & Team Development 4 Nonprofit Development 7 Legal Compliance 8 Leadership & Supervision 12 Personal/Professional Development 14 Compensation & Benefits 15 Bring these programs on-site. You Are Not Alone Great Employers Seek Us Out Equip your people with powerful training to mitigate risk, navigate employment laws, and engage employees. And Cascade s training doesn t stop there. We remain available for guidance once you re back at your workplace implementing what you ve learned. Not a Member Yet? If you haven t already joined Cascade Employers Association, doing so could be your best decision of the year. Drive value to the people side of your business. Join today! About This Catalog This is your resource for the best of HR management and leadership soft skills. Inside you ll find detailed descriptions of upcoming training sessions, including dates, times, locations and pricing. Also be sure to browse classes online and look for special programs not listed in this publication. Registration It s easy. Go to cascadeemployers.com/public-workshops. Or, simply give us a call at and we ll complete the registration for you. Once you register, we will follow up with confirmation and additional details. Pricing Cascade members receive preferred pricing. Both member and standard prices are listed below each session (for example, $125 / $185). HR Academy Designations Many classes say HR Academy directly under the title. Although these classes are electives within our popular HR Academy certification program, they are also offered as standalone training. PHR/SPHR Recertification and SHRM Credits Many of these classes qualify as credit toward recertification. Qualified programs are indicated online within the program description. (The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that the activity has met the HR Certification Institute s criteria to be pre-approved for recertification credit.) Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable, less any credit card processing fees. Cancellations received less than five business days prior to a program, or no-shows, are non-refundable. 2 Register Today! cascadeemployers.com/public-workshops

3 September 2017 Developing and Updating Handbooks 9 Developing Leadership Skills: 9-Part Certificate Series 12 Employment Law: Minimize Risk and Gain Confidence 10 Respect in the Workplace 6 Unemployment: The Inside Scoop 10 We Need to Talk : Difficult & Crucial Conversations at Work 14 October 2017 Basics of Family Leave 8 Discipline: Reduce Stress and Get Results 9 Diversity and Inclusion in the Workplace 4 Documentation: Write it Right 9 FSA, HSA, and HRA: Deciphering the Differences 15 How to Deal With Difficult Customers (and Difficult People) 6 Leadership Engagement Essentials 16 Recruiting and Attracting Talent 6 Stress Management in the Nonprofit World 7 Wage and Hour Basics 10 November 2017 Advanced Family Leave 8 Americans with Disabilities Act 8 Coaching Skills Bootcamp 4 Effective Recognition and Rewards Programs 4 Employee Engagement: Beyond Satisfaction 6 Employment Law and HR Risk Management for Supervisors 13 Making Job Descriptions Compliant, Accurate & Meaningful 10 Reasonable Suspicion Training 10 We Need to Talk : Difficult & Crucial Conversations at Work 14 December Compliance Update 8 Creating a Service Culture 4 Harassment Awareness Training 10 Mastering the Art of Interviewing 6 Performance Management: Finding the Best Approach 6 January 2018 Advanced Employment Law: Case Law Update 8 Attracting, Retaining and Engaging Your Workforce 4 Managing Stress in the Workplace 14 February 2018 Conducting Effective Workplace Investigations 9 Developing and Updating Handbooks 9 Employment Law and HR Risk Management for Supervisors 13 Employment Law: Minimize Risk and Gain Confidence 10 Powerful Presentation Skills 14 March 2018 Basics of Family Leave 8 Discipline: Reduce Stress and Get Results 9 Diversity and Inclusion in the Workplace 4 Documentation: Write it Right 9 Effective Meeting Facilitation 14 Leadership Engagement Essentials 16 Unemployment: The Inside Scoop 10 Wage and Hour Basics 10 April 2018 Advanced Family Leave 8 Americans with Disabilities Act 8 Developing a Total Compensation Strategy 15 Effective Recognition and Rewards Programs 4 Employee Engagement: Beyond Satisfaction 6 Making Job Descriptions Compliant, Accurate & Meaningful 10 Nonprofit Mission, Vision and Values Lab 7 Recruiting and Attracting Talent 6 We Need to Talk : Difficult & Crucial Conversations at Work 14 May 2018 Attracting, Retaining and Engaging Your Workforce 4 Coaching Skills Bootcamp 4 Mastering the Art of Interviewing 6 Performance Management: Finding the Best Approach 6 Respect in the Workplace 6 Supervision Handbooks 10 June 2018 Effective Communication Skills for the Workplace 6 Employment Law and HR Risk Management for Supervisors 13 Leadership Engagement Essentials 16 July 2018 Harassment Awareness Training 10 Reasonable Suspicion Training 10 August 2018 Be a Better Board Member 7 Creating a Service Culture 4 Leading with Strengths 13 Portland Salem

4 HR & Team Development Accountability and Delegation HR Academy #117 The skills of building a culture of trust are vital to promote clear accountability, powerful engagement and natural delegation. Learn the core components of an effective accountability strategy so that all participants understand the path to clear agreements, and explore trust-building approaches to employee engagement. This fun and interactive class challenges all of us to empower our teammates. Portland: Nov 28 & Feb 6 Happy Valley: May 31 & Aug 9 Salem: Dec 21, Apr 24 & Jun 14 Eugene: Sept 19, Jan 30, Mar 29 & Jul 24 8:30-12:00 $125 / $185 Attracting, Retaining and Engaging Your Workforce HR Academy #113 Can you predict the engagement level of an applicant before you even make an offer? The accuracy of your prediction has a lot to do with how your organization decodes the complexities of your applicants and employees in order to understand what drives their workplace behaviors so you can ensure alignment to reach your team's true potential and achieve your business objectives. This session will look at different strategies and methods you can use, including The Predictive Index, to help you better attract, engage and retain your workforce. Jan 10 (Portland), 8:30-11:00 May 9 (Salem), 8:30-11:00 $125 / $185 Coaching Skills Bootcamp HR Academy #116 Leaders in the 90th percentile for coaching effectiveness have employee commitment scores in the 88th percentile, while leaders in the 10th percentile for coaching have employees at the 15th percentile for commitment. Clearly, coaching makes a huge difference in employee engagement, commitment and retention. Unfortunately, few team leaders know where to begin. In this interactive session participants will learn how to tap into what truly motivates employees to do great work, how to communicate effectively, and how to create a positive environment that recognizes and plays to the strengths of both individuals and teams. Nov 21 (Portland), 8:30-12:00 May 1 (Salem), 8:30-12:00 $125 / $185 Creating a Service Culture: Every Employee is a Customer Service Rep We tend to think that only people who interface with customers need to know customer service skills, but everyone has two jobs: the one they were hired to do and customer service. Creating a service culture and developing a service mindset in all employees helps cement solid relationships, not just with external customers, but internal ones, too. In this interactive workshop participants will learn the core skills and attitudes every individual should have, regardless of your industry or your position within the organization. Topics include: creating 5 star customer service both internally and externally, connecting with customers, dealing with difficult people and repairing customer relationships. Dec 7 (Salem), 8:30-4:30 Aug 21 (Salem), 8:30-4:30 $215 / $325 Diversity and Inclusion in the Workplace HR Academy #114 Join us for a new session exploring what diversity and inclusion mean in a modern workforce, the benefits of creating a diverse workforce, and tools and strategies for developing diversity and inclusion initiatives. In addition, we will discuss how diversity and inclusion programs relate to legal compliance issues, so you can develop a successful and compliant program. Oct 24 (Portland), 8:30-11:00 Mar 20 (Salem), 8:30-11:00 $125 / $185 Effective Recognition and Rewards Programs HR Academy #118 Giving positive recognition is both a skill and an art, but most of all it s a commitment. Explore best practices when it comes to providing employees with praise and appreciation. Engage with other employers who value and share your commitment to praise and recognition by sharing both good and maybe not so good experiences. Learn what research says about how often recognition is needed, what impact it has on the organization as well as employees, different types of praise and recognition and how generational or cultural preferences can be a contributing factor. This session will allow you to explore different options, learn about the do s and don ts of praise and recognition, and to identify what might work best for your organization. Nov 14 (Portland), 8:30-12:00 Apr 17 (Salem), 8:30-12:00 $125 / $185 4 Register Today! cascadeemployers.com/public-workshops

5 HR Academy A Certificate Program for Human Resource Professionals Develop your skills, knowledge and abilities in the fundamental tenets of HR and the more advanced areas of this important management and leadership function. Graduates of the Academy gain more confidence in their abilities, perform their jobs at a higher level and are simply happier at work. Academy Orientation Prior to starting classes, you will receive a webinar introducing you to the program, its instructors and an explanation about each class. You will be asked to complete a brief assessment to help the program s instructors develop a customized professional development plan and recommendations for your electives. Choose Your Certificate Series HR Fundamentals: Perfect for those newer to HR, or those seeking to expand their general HR knowledge. To receive this certificate participants must complete six elective courses, including 101: Employment Law: Minimize Risk and Gain Confidence. HR Professional: Designed for the more experienced HR professional, this series assumes you have a solid understanding of the fundamentals and are seeking more specialized knowledge. To receive this certificate participants must complete 10 elective courses. No matter what certificate you seek, choose whatever electives best meet your needs. Take the classes at your own pace. There is no time limit for completing the series. Elective Courses Compliance 101: Employment Law: Minimize Risk and Gain Confidence 102: Basics of Family Leave 103: Wage and Hour Basics 104: Discipline: Reduce Stress and Get Results 105: Making Job Descriptions Compliant, Accurate and Meaningful 106: Documentation: Write it Right 107: Developing and Updating Employee Handbooks 108: Advanced Family Leave (Requires completion of 102: Basics of Family Leave or Pre-Approval from Instructor) 109: Americans with Disabilities Act: Doing the Right Thing the Right Way Engagement, Hiring and Retention 110: Recruiting and Attracting Talent 111: Mastering the Art of Interviewing 112: Employee Engagement: Beyond Satisfaction 113: Attracting, Retaining and Engaging Your Workforce 114: Diversity and Inclusion in the Workplace Performance Management and Achievement 115: Performance Management: Finding the Best Approach for Your Workforce 116: Coaching Skills Bootcamp 117: Accountability and Delegation 118: Effective Recognition and Rewards Programs 119: We Need to Talk : Difficult and Crucial Conversations at Work Tuition: Fundamental Certificate $650 Member Rate/$975 Non-Member Rate Professional Certificate $975 Member Rate/$1,450 Non-Member Rate Elective courses begin the week of September 18 in Portland and the week of February 12 in Salem. Get started toward your certification by registering for the HR Academy Certificate Program at today. Portland Salem

6 HR & Team Development (cont.) Effective Communication Skills for the Workplace This interactive workshop explores the essential ingredients for good communication the bedrock of any high-functioning team. Building self-awareness through exercises, assessments and discussions, participants will better understand their communication strengths and how to overcome common mistakes and pitfalls, and improve their team dynamics in the process. Topics include best practices in and phone etiquette and how to give and receive feedback. Jun 13 (Salem), 8:30-12:00 $125 / $185 Employee Engagement: Beyond Satisfaction HR Academy #112 It's no secret that there is a direct link between the performance of an organization, customer satisfaction and loyalty, and the engagement of employees. While the main drivers of employee engagement don't change much over time, how we approach them may. We will cover current trends and drivers of engagement, the bottom line impact of an engaged workforce, building engagement at any role or level and the one factor that matters more than anything else. Nov 29 (Portland), 8:30-12:00 Apr 25 (Salem), 8:30-12:00 $125 / $185 How to Deal with Difficult Customers (and Difficult People!) 91 percent of unhappy customers will not willingly do business with you again. Yet, at the same time, studies reveal that some of the most loyal customers are those whose concerns have been addressed quickly and in a positive way. In this workshop, learn how to meet high expectations, navigate breakdowns in service, diffuse the customer s negative feelings and regain his or her trust and satisfaction. In addition, participants will develop skills managing their own reactions to difficult situations. Oct 19 (Salem), 8:30-12:00 $125 / $185 Recruiting and Attracting Talent HR Academy #110 With increasing competition for attracting and keeping top talent, making great hiring decisions is no easy task. Candidates are looking in different places and in different ways. Candidate needs and expectations are different than they were in years past. This session will give you practical guidance, insight and tools to help you better attract the talent your organization needs to meet its business objectives. Oct 25 (Portland), 8:30-12:00 Apr 4 (Salem), 8:30-12:00 $125 / $185 Mastering the Art of Interviewing HR Academy #111 This interactive session will challenge the traditional approach to interviewing and focus on strengths, value alignment and engagement to help you learn how to make better hires simply with the questions you ask in an interview. Gain a whole new perspective on interviewing and understand how to develop questions that give you much deeper insight about what motivates and inspires each candidate as well as making sure they can actually do what they say they can do. Dec 20 (Portland), 8:30-12:00 May 2 (Salem), 8:30-12:00 $125 / $185 Performance Management: Finding the Best Approach for Your Workforce HR Academy #115 Most workplaces struggle to find the most effective approach to define, measure and reward great performance. Take the lead on improving your Performance Systems. Discuss your workplace culture and natural resistance to full engagement in the performance management process, learn how to position yourself to lead and support your employee s work development journey, and greatly improve the quality of performance conversations. Dec 12 (Portland), 8:30-12:00 May 8 (Salem), 8:30-12:00 $125 / $185 Respect in the Workplace Disrespectful behavior is more common in the workplace than harassment and can be just as destructive. This session shifts away from the law and focuses on behaviors all organizations should expect from every employee: Respect, Regard, and Courtesy. Topics include identifying behaviors that demonstrate respect and those that destroy it; minimizing workplace bullying; understanding and appreciating differences; daily actions anyone can take to build a respectful workplace; and, basic principles of communication. Sept 14 (Salem), 8:30-10:00 May 23 (Happy Valley), 8:30-10:00 $95 / $155 6 Register Today! cascadeemployers.com/public-workshops

7 HeartLINK Health Services, LLC HeartLINK provides the best health, safety and re-certification training for individuals, businesses and healthcare providers in the Northwest. American Heart Association Courses Medic First-Aid Courses Classes are taught on-site CPR, AED, BBP, First-Aid & OR EMR BLS, ACLS, PALS, PEARS, PHTLS Advanced Medical Courses Certified, Experienced & Knowledgeable Instructors Authorized AED Distributor We guarantee you will emerge from our classes refreshed, empowered and ready to serve your community with confidence. heartlinkcpr.com Growing Your Nonprofit Be a Better Board Member: Identifying and Avoiding Common Board Mistakes Getting lost in the weeds, unhealthy board/ Executive Director dynamics, unmotivated board members, us-versus-them thinking between staff and boards, insufficient onboarding and succession planning: these are some of the most common organizational development challenges facing nonprofits. Understanding the role of the board can make the difference between entropy and excellence. Discover best practices, evaluate your own performance, and identify how you can improve your board leadership capabilities. Aug 1 (Salem), 8:30-12:00 $125 / $185 Nonprofit Mission, Vision & Values Lab When was the last time you took a look at your organization s mission, vision and values? Are they still at the center of the work your organization is doing? Does your staff know them by heart? Assess the strengths of your current mission, vision and values statements, identify areas for improvement, and find ways to better incorporate them into your organization's culture. Apr 19 (Salem), 8:30-12:00 $125 / $185 Stress Management in the Nonprofit World Any modern workplace must traverse an everchanging environment with increasing speed, but nonprofits, particularly those in direct service, have to navigate the stress of change with less resources (and more restrictions) than their for-profit counterparts. How resilient your staff is can have a direct effect on workplace morale, engagement and employee retention, and therefore directly affect your bottom line. Learn basic, intermediate and advanced stress management skills and come up with your own resiliency action plan to better navigate the unique challenges you face at work. Oct 31 (Salem), 8:30-12:00 $125 / $185 Cascade is happy to bring any of these offerings onsite. In addition, ask us about our extensive experience in facilitating board retreats and workshops. Portland Salem

8 Legal Compliance 2018 Compliance Update Attend this must-have Annual Update session to help you navigate the maze of changes ahead. Dec 6 (Portland), 8:30-10:30 Dec 13 (Springfield), 9:00-11:00 $95 / $ has presented us with a lot of uncertainty in the employment arena, including sharp differences between some state and federal laws. We know maintaining compliance is not an easy task, especially when it seems so much is changing at a rapid rate. Let us help break it all down into something easy to understand and practically apply in your workplace. We will cover the latest in: n Oregon s Equal Pay Act n Pre-employment inquiries n Predictive scheduling n Unionization n Overtime rules n Changes in DOL guidance n Minimum wage requirements n Posting requirements n OregonSaves retirement plans n Important court decisions n And much more! We ll make sure you have the knowledge and tools you need to help you meet your employment compliance obligations. Advanced Employment Law Case Law Update It can be hard to keep up with the rapid changes in employment laws. This class focuses on the most current employment laws and cases that could impact your workplace and how to proceed in difficult employee situations, including guidance and tools to help manage risk. The cases we will explore involve a variety of topics including pre-employment agreements, harassment, discrimination, retaliation, family leave, ADA, and wage and hour. Jan 31 (Salem), 8:30-10:30 $95 / $155 Advanced Family Leave HR Academy #108 Managing employee leaves is one of the more challenging compliance topics. Because it's so tedious, effective management requires more than just the basics. This hands-on session is designed to break down the most common problems you are likely to face administering leave, including a review of small statutory details that have a big impact, strategies to minimize and deal with common problems, and the most common mistakes. Nov 8 (Portland), 8:30-12:00 Apr 11 (Salem), 8:30-12:00 $125 / $185 Americans with Disabilities Act: Doing the Right Thing the Right Way HR Academy #109 The Americans with Disabilities Act and state disability laws prohibit employers from discriminating against individuals with disabilities and require employers to offer reasonable accommodations. This session will help you understand how employers need to approach situations in which an employee links a physical or mental impairment to their performance. We will interpret key provisions, review recent case law, work through case studies and provide you with tools and guidance to manage ADA situations. Nov 8 (Portland), 1:00-4:30 Apr 11 (Salem), 1:00-4:30 $125 / $185 Basics of Family Leave HR Academy #102 Understanding the rules and dynamics between different leave laws and your organization's policies and practices is the key to managing risk associated with leaves of absence. This session is designed to provide a basic understanding of the many leave laws that affect your workplace, including statutory requirements for OFLA, FMLA, Oregon Sick Leave, ADA, Workers' Compensation, and other applicable leaves, steps to legally and effectively administer leave, and how to deal with common leave issues. Oct 10 (Portland), 8:30-12:00 Mar 6 (Salem), 8:30-12:00 $125 / $185 8 Register Today! cascadeemployers.com/public-workshops

9 Conducting Effective Workplace Investigations Employers may be legally required to conduct workplace investigations in response to specific complaints. Such investigations are an opportunity for an employer to build credibility by demonstrating a commitment to the fair and equitable treatment of employees. Key learning points include: elements of an objective, confidential, and complete investigation; how to interview relevant parties; weighing the evidence and making a reasonable decision; and, administering appropriate discipline and following up. Feb 15 (Salem), 8:30-12:00 $125 / $185 Developing and Updating Handbooks HR Academy #107 Properly developed and administered, employee handbooks are powerful tools that promote consistency and reduce legal risk. This interactive workshop will provide you the basics for developing or updating your employee handbook, and provide you the chance to review and update policies during the session. Key learning points include: crafting a company-specific document reflecting company standards; avoiding common legal pitfalls; and model language to use in developing or updating your employee handbook. Sept 20 (Portland), 8:30-12:00 Feb 14 (Salem), 8:30-12:00 $125 / $185 Discipline: Reduce Stress and Get Results HR Academy #104 No one looks forward to disciplining employees, but it is necessary at times. Learn how to reduce your stress and anxiety, build confidence and manage risk when it comes to effective discipline. Key learning points include: steps in effective discipline, do s and don ts, how to have a disciplinary conversation, and focusing on success. Oct 12 (Portland), 8:30-12:00 Mar 7 (Salem), 8:30-12:00 $125 / $185 Documentation: Write it Right HR Academy #106 Documentation can either save or bury you when it comes to key employee issues such as discipline, performance, advancement opportunities, rewards and terminations. It's not enough to just write something down. What's written down must be timely, accurate, factual, clear, and concise. Build confidence and manage risk when it comes to effective documentation. Key learning points include what, when, why and how to document effectively and avoiding the common legal pitfalls. One of Oregon s Most Trusted CPA & Advisory Firms For over 70 years, we ve been helping businesses & nonprofit organizations maximize their opportunity and reach their financial goals. Construction Dental Family Business FQHC Healthcare Nonprofit Real Estate Retirement Plan Audits Oct 18 (Portland), 8:30-11:00 Mar 14 (Salem), 8:30-11:00 $125 / $185 BEND EUGENE PORTLAND YEARS Portland Salem

10 Legal Compliance (cont.) Employment Law: Minimize Risk and Gain Confidence HR Academy #101 Prevent problems before they arise, minimize financial loss and gain the confidence you need to know you are doing the right things for the right reasons. This session will cover current state and federal employment laws, rules, and regulations; how to apply these laws to any situation; recent cases; and, avoiding common mistakes. Sept 26 (Portland), 8:30-12:00 Feb 20 (Salem), 8:30-12:00 $125 / $185 Harassment Awareness Training Increasing awareness of workplace harassment is one of the most important steps employers can take to reduce associated risk and ensure employees have a respectful work environment. This class provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous onsite training. Key learning points include: elements of workplace harassment; importance of day-to-day conduct and perceptions; and, reporting claims of harassment. Additional learning points for supervisors include: gathering information and conducting investigations; responsibilities as supervisors; and, liabilities associated with complaints. Basic: Dec 5 (Portland), 9:00-11:00 July 25 (Salem), 9:00-11:00 $95 / $155 Supervisors: Dec 5 (Portland), 9:00-12:00 July 25 (Salem), 9:00-12:00 $125 / $185 Making Job Descriptions Compliant, Accurate and Meaningful HR Academy #105 Job Descriptions are one of the foundations of success for any position within an organization - from the hiring process to performance management to minimizing legal risk. Key learning points include elements of an effective job description, how to draft clear, concise and accurate job descriptions, and practical and legal reasons for job descriptions. Nov 15 (Portland), 8:30-12:00 Apr 18 (Salem), 8:30-12:00 $125 / $185 Reasonable Suspicion Training All supervisors and managers need to know how to recognize the signs and symptoms of and effectively respond to an employee exhibiting signs of impairment. Key learning points include: elements of reasonable suspicion; observing signs and symptoms of drug and alcohol use; how to document, approach employees and arrange for reasonable suspicion tests; avoiding the most common mistakes; and, how the legalization of marijuana at the state level affects your workplace. Nov 16 (Salem), 9:00-11:00 July 18 (Eugene), 9:00-11:00 $95 / $155 Supervision Handbooks A supervision handbook is the tool your supervisors need to consistently enforce the policies in your employee handbook. In this session you will be provided with a complete model supervision book including model policies, procedures and forms. You will learn how to modify these templates to create your own supervision handbook. Key learning points include: crafting a company-specific document reflecting company policies and procedures; avoiding common legal pitfalls; and steps to ensure supervisor compliance with the supervision handbook. May 9 (Salem), 1:00-3:00 $750 / $1125 (Price includes model supervision handbook) Unemployment: The Inside Scoop The unemployment benefits process is complex, and there aren t a lot of good resources out there to help you understand it. Attend this presentation aimed at simplifying the law and giving you special insider tips to help you understand how unemployment benefits work. Our presenter, Ryan Orr, was an administrative law judge handling unemployment hearings for several years and will demystify the process for you. Sept 21 (Salem), 8:30-10:30 Mar 28 (Portland), 8:30-10:30 $95 / $155 Wage and Hour Basics HR Academy #103 Keep your workplace compliant by learning about the most current wage and hour laws. Without a proper understanding of those laws and their exceptions, compliance can be a challenge. Key learning points include: federal and state regulations; travel time; exempt vs. non-exempt; overtime vs. comp time; rest and meal periods; deductions; final paychecks; recordkeeping; and, penalties. Oct 17 (Portland), 8:30-12:00 Mar 13 (Salem), 8:30-12:00 $125 / $ Register Today! cascadeemployers.com/public-workshops

11 Introducing Cascade Performance Appraisal Software Powered by Intalnet Cloud Capture all the potential of Cloud Computing Setting goals and evaluating employee performance are critical to employee engagement and organization success but can involve very cumbersome, paper intensive processes. A powerful yet flexible solution to measure employee contributions accurately, timely and objectively Gain real-time, actionable insight into employee performance and alignment with organization goals Reduce time and cost associated with paper-based review processes Transform the typical review process from an exercise at year-end to a continuous dialog between managers and employees. To learn more, visit Portland Salem

12 Leadership & Supervision Developing Leadership Skills: 9-Part Certificate Series The values, language and skills in Developing Leadership provide an enterprise-wide approach for aligning the power of people and knowledge with your organization s strategic goals. With the rarest of exceptions, leaders are truly made, not born. The following sessions, which may also be taken as individual workshops, deliver high-performance strategies for personal leadership that keep employees on track and moving in the right direction. Developing Leadership Skills Session Options: Foundations of Leadership: Define what is common to leadership roles regardless of the individual's specific assignment or position in the organization. The Basic Principles for a Collaborative Workplace: Put the organization s shared values into practice to develop a strong network of relationships at every level. Coaching - Bringing Out the Best in Others: Recognize daily opportunities to coach co-workers and acquire the coaching skills to bring out the best in everyone. Business Communication: Learn techniques for planning, organizing, and delivering results-oriented messages in situations ranging from informal discussions to formal presentations. Giving Recognition: Learn to acknowledge efforts and results in meaningful and appropriate ways. Recognition is a powerful tool to build better working relationships and to encourage others. Managing Your Priorities: Deal with complex interpersonal interactions, build strong work relationships, and increase overall productivity, even when changing priorities are a daily reality. Personal Strategies for Navigating Change: Explore skills to help deal effectively with change, both individually and interpersonally. Moving From Conflict to Collaboration: Acquire the skills to turn conflicts into opportunities to achieve positive, productive results. Addressing Poor Performance: Model and practice ways to get an individual s performance back on track and build motivation for continual improvement. Basics of Supervision Every lead, supervisor, and manager should have The Basics. Build insight and strength in leadership skills: the supervisor s role - its importance and obligations; motivation and improving performance; communication and conflict resolution; goal setting; and, giving positive and critical feedback. Also develop a professional approach to employment relations: basics of employment relations law; developing performance standards; and, discipline and documentation. Each participant receives a personalized certificate. Wilsonville: Sept & Jan Happy Valley: Apr & Jul Salem: Nov 2-3, Feb 21-22, May & Aug Eugene: Dec 14-15, Mar & Jun 7-8 White City: Apr :30-4:30 $365 / $545 Professional Background Screening Services Advanced Reporting is proud to serve Cascade members as your risk management partner. We offer comprehensive and compliant screening solutions for your business. Employment Volunteer Tenant Business Student Sept 13, 20 & 27; Oct 4, 11, 18 & 25; Nov 1 & 8 (Portland), 7:30-9:30 Series Pricing: $665 / $1015 Individual Session Pricing: $95 / $ Register Today! cascadeemployers.com/public-workshops

13 Employment Law and HR Risk Management for Supervisors Educating supervisors about the most common employment and HR related issues they face day-to-day is one of the best ways any employer can manage employment risk. Armed with this knowledge your supervisors can help prevent problems before they arise, minimize financial loss, improve employee relations, and save your HR team some time. This session will give your supervisors just enough information so they know how to identify the most common issues, how to respond when a problem comes up and what needs to go to HR and when. Nov 1 (Portland), 8:30-12:00 Feb 7 (Eugene), 8:30-12:00 Jun 6 (Salem), 8:30-12:00 $125 / $185 Leading with Strengths Workplace research demonstrates the positive impact of incorporating techniques for identifying and leveraging employee strengths. In our strength zone we learn more quickly, perform more efficiently and effectively and are more motivated, focused and confident. This workshop will provide leaders at all levels of your organization an opportunity to assess their own strengths and develop skills to promote strengths in others. Aug 14 (Salem), 8:30-12:00 $125 / $185 Leadership Engagement Essentials Become the engaged leader your organization needs. Members receive one annual registration at no charge! See Back Cover for Details Bright Ideas for Working Smarter! With 25 years of experience helping individuals and groups solve tough problems, RBH offers an affordable, reliable EAP to help workplaces run better and safer. RBH provides a suite of work-life services to help people balance their lives so they can stay focused and present on the job. - Confidential Counseling - Supervisor + Worksite Support - Life-Balance Resources - Online Resources Leadperson Effectiveness Being a lead demands you strike a difficult balance between being a worker and being a supervisor. Explore how to avoid the minefields on the path to: making the switch from co-worker to leadperson; clarifying your leadership role; understanding other people and motivation; dealing with negativity in yourself and others; building teams and collaborating with other teams; goal-setting and recognition; and, coaching and training for better performance. Happy Valley: Dec 19, Mar 8 & Jun 19 Salem: Sept 6, Jan 9, Apr 5 & Jul 19 Eugene: Feb 13, May 22 & Aug 7 Springfield: Nov 7 8:30-4:30 $215 / $325 Due to popular demand we ve increased the number of trainings for new leaders: Basics of Supervision, Leadperson Effectiveness and Accountability & Delegation. CEA Members receive a discounted rate. Portland Salem

14 Personal/Professional Development Effective Meeting Facilitation Meetings are commonly viewed as a waste of time. In this workshop, participants will learn best practices for holding engaging and productive meetings. Topics will include: how best to prepare for meetings (establishing purpose, outcomes and an agenda), basic techniques (listening, flip charting, and time management), how to set ground rules, and how to effectively navigate potential conflict. Mar 15 (Salem), 8:30-12:00 $125 / $185 Managing Stress in the Workplace Some people are defeated by problems, obstacles and setbacks, while others gain strength from them. Some manage stress and some let stress manage them. Investing in resiliency skills learning can offset the detrimental effects of job-related stress, such as loss of productivity, burnout and turnover. In this workshop, you'll have an opportunity to assess your own resilience quotient and create a personal improvement plan. Discuss practical ways to improve stress management at work and coach others to do so as well. Jan 24 (Salem), 8:30-12:00 $125 / $185 Powerful Presentation Skills In this interactive class, explore the three key considerations we all must make when expressing ourselves. These skills are critical whether you are addressing your team members at a meeting or simply discussing some ideas with a coworker. Participants will practice skills and take away a proven outline for planning, organizing and delivering results-oriented messages. We will review specific techniques for overcoming anxiety associated with public speaking and dealing effectively with peers and authority figures. Feb 27 (Salem), 8:30-12:00 $125 / $185 Safety & Risk Management Safety Training SDS Help & GHS Training Accident Investigation Written Safety Programs Bring the Training On-Site! All courses in this catalog are available for training at your facility. Also see on-site-training for more popular offerings. Minimize employees downtime by eliminating off-site travel Schedule training when it works best for you Promote teamwork within your workforce We Need to Talk : Difficult and Crucial Conversations at Work HR Academy #119 Almost 70% of people say that it's difficult or impossible to confront and successfully resolve crucial conversations in the workplace, and 60% report that they've been putting off an important conversation for more than a month. Whether it s due to lack of time, fear of the consequences, or conflict avoidance, many well-meaning employees are avoiding the important conversations they need to have in order to maintain both solid work and solid working relationships. We will explore how to prepare for difficult and critical conversations, analyze different conflict styles and develop skills in communication that allow participants to move from conflict to collaboration. Sept 12 (Eugene), 1:00-4:30 Nov 28 (Portland), 1:00-4:30 Apr 24 (Salem), 1:00-4:30 $125 / $ Register Today! cascadeemployers.com/public-workshops

15 Compensation & Benefits Developing a Total Compensation Strategy Focusing on compensation as a whole has never been more important. During a time when pay equity is at a crucial tipping point, understanding how vital the compensation package that is offered to employees is is critical. Not only is base pay important, but organizations need to focus on the big picture in terms of overall compensation philosophy, strategy, pay and benefits. In this hands-on session, learn the basics of why it s not only crucial, but necessary to have a formal compensation philosophy and/or strategy and a formal pay structure that emphasizes base pay as well as total compensation. Apr 3 (Salem), 8:30-10:30 $95 / $155 FSA, HSA, and HRA: Deciphering the Differences FSAs, HSAs, and HRAs can all be used to help an employee pay for qualified expenses related to health care, but what are the key differences in these types of accounts? Which type of account might be right for your health care plan? We will discuss what makes each of these solutions unique and the advantages and drawbacks of each type of account. In addition, we will discuss the rise in popularity of self-directed health care plans and what today s employees are looking for in a group insurance benefit from their employer. Oct 4 (Salem), 1:00-3:00 $95 / $155 Portland Salem

16 4068 Hudson Avenue N.E. Salem, Oregon Return Service Requested Leadership Engagement Essentials Become the engaged leader your organization needs. Engaged leaders are the key drivers of initiatives that ensure the people programs in a company support and contribute to the mission and strategic objectives of the organization. In this twoday program you will learn the essential strategies and areas of knowledge that promote consistent leadership practices and superior organization performance. Learn to: Build employee engagement Foster a strengths-based culture Manage change and transitions Master difficult and crucial conversations Strategically manage risk Create a performance culture Stay up-to-date on the latest leadership trends The outcomes? Better productivity, increased morale, greater profitability, and overall improved organization performance. Oct 26 & 27 (Portland), 8:30-4:30 Mar 1 & 2 (Salem), 8:30-4:30 Jun 28 & 29 (Eugene), 9:00-5:00 $195* / $395 * Members receive one annual registration at no charge! cascadeemployers.com