UPMC ilead Course Catalog Issued by: Corporate Learning & Development Calendar Year 2012

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1 UPMC ilead Course Catalog Issued by: Corporate Learning & Development Calendar Year 2012 Revised October, 2011 Copyright UPMC, 2008

2 P a g e 2 Welcome! This course catalog contains important information and details regarding leadership-development and management courses within UPMC s ilead Program. ilead is an acronym for Inspiring Leaders through Education, Association, and Development. The ilead banner reflects the core views of this program: Think. Share. Grow. Lead. To develop, support, and sustain leadership bench strength at UPMC, the ilead program fosters: Education ( Think ) through relevant, timely workshops and courses that are both internally created and externally produced and available through instructor-led and online means; Association ( Share ) by fostering collegial discussion, networking, and interaction among UPMC management staff through a variety of means. Development ( Grow ) through a learning-sustainability process that (1) holds management accountable for applying newly acquired leadership knowledge and skills in their everyday positions and (2) ensures that higher level managers are supportive of the learning and development process. And, the outcome of these core components? Strong leadership. Corporate Learning and Development invites you to review the information contained within this course catalog. Courses will be available on a rotating basis throughout the year. You will find the available course calendar for each month on Infonet under Human Resources > Learning and Development > Leadership Development (ilead). Questions regarding ilead may be sent to Corporate Learning and Development at ileadteam@upmc.edu.

3 P a g e 3 Table of Contents Course Category/Title Page Number Leadership Development Coaching for Improvement 5 Coaching for Success 6 Delegating for Results 7 Essentials of Leadership 8 Leading Change 9 Retaining Talent 10 Resolving Conflict 11 Local Leadership Development Opportunities Management Tools Effective Performance Management 17 Interviewing Skills: Tips and Techniques for Successful 18 Interviewing Navigating the Transition to Management: Shifts in 19 Perspective (Presented by: LifeSolutions) Sexual Harassment in the Workplace 20 Unions Awareness 21 Corrective Action: Tools for Fixing Workplace Problems 23 Fair Labor Standards Act (FLSA) Training For Managers 24 ManageABILITY 25 People Development DiSC Assessment: Understanding Your Leadership Style 27 Generations Working Together: Managing a Multi- Generational Workforce (Presented by: LifeSolutions) 28 Project Management 29 Quality Improvement Courses 30 Build Cultural Competence 31 Course Registration and Cancellation ulearn Registration Process 32 Cancellation Policy 33

4 P a g e 4 Leadership Development Courses: Development Dimensions International (DDI) The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. The UPMC ilead Program Leading People Development Dimensions International (DDI) courses are built around competencies and are designed to give people at all levels the skills they need to be increasingly effective in their jobs. Invest in your development today by registering for the DDI suite of classes. The DDI Essentials of Leadership foundational course is a prerequisite to other noted DDI offerings.

5 P a g e 5 Coaching for Improvement (DDI) Training Highlights Identify situations in which you need to coach for improvement. Use a Discussion Planner to prepare a step-by-step approach for discussing improvement. Use the interaction process to conduct coaching for improvement discussions that meet practical and personal needs. Recognize that coaching for improvement is an ongoing process. Use the STAR technique to provide specific, balanced feedback to people working to improve performance. Primarily Supports UPMC Competencies: Effective Employee Performance Assessment Setting a Developmental Climate For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: August 16 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

6 P a g e 6 Coaching for Success (DDI) Training Highlights - Recognize opportunities to build work group s knowledge, skills, and confidence by providing proactive coaching that prepares people for success. Use a Discussion Planner to prepare a step-by-step approach to coaching. Use the interaction process to conduct coaching for success discussions that meet practical and personal needs. Identify the elements of ongoing coaching: observing performance and measuring results, and providing timely feedback and support. Primarily Supports UPMC Competencies: Effective Employee Performance Assessment Setting a Developmental Climate For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: June 19 th ; 8 a.m. 12 p.m. U.S. Steel, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

7 P a g e 7 Delegating for Results (DDI) Training Highlights Identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them. Assess the scope of delegated tasks and identify the appropriate level of authority and support to give to the people doing work. Use a set of criteria to select the best people for tasks and responsibilities you want to delegate. Use the interaction process Key Principles, Interaction Guidelines, and process skills to conduct delegation discussions that meet personal and practical needs. Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way. Identify barriers to delegating and tactics for overcoming them. Primarily Supports UPMC Competencies: Leadership Communication Teamwork For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: April 11 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

8 P a g e 8 Essentials of Leadership (DDI) Training Highlights Evaluate your use of important leadership behaviors and identify your leadership strengths and areas for development. Assess your interaction skills and target specific skills you would like to develop further. Use the interaction process to achieve critical business objectives while enhancing working relationships. Use the STAR technique to provide meaningful, supportive feedback. Primarily Supports UPMC Competencies: Leadership Communications For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: January 12 th ; 8:30 a.m. 12:30 p.m. Forbes Tower, 8096 March 6 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 May 10 th ; 8:30 12:30 p.m. Forbes Tower, 8096 July 26 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 September 20 th ; 8:30 a.m. 12:30 p.m. Forbes Tower, 8096 November 13 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: This course is a pre-requisite for all other DDI courses.

9 P a g e 9 Leading Change (DDI) Training Highlights Understand the natural process that people experience in reaction to change and recognize the effects of change on individuals, teams, and the organization. Identify types of discussions about change and determine when it s appropriate to use each type. Use a Discussion Planner and the interaction process skills to prepare for and conduct effective discussions about change. Recognize the signs of resistance to change and identify best practices for overcoming resistance. Prepare a plan for sustaining progress and regularly celebrating successes. Primarily Supports UPMC Competency: Flexibility For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: October 19 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

10 P a g e 10 Retaining Talent (DDI) Training Highlights Understand the business impact of turnover on the organization, the work group, and the leader. Recognize the leader s critical role in retaining organizational talent. Identify the interests and expectations that have the strongest effect on a person s desire to stay in or leave a position. Use probing skills and the interaction process to identify and address sources of dissatisfaction. Develop solutions to address retention issues for individuals and the work group. Primarily Supports UPMC Competency: Leadership Flexibility Communication Setting a Developmental Climate For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: December 5 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

11 P a g e 11 Resolving Conflict (DDI) Training Highlights Identify common causes of workplace conflict. Recognize the stages of conflict and the behavioral signs that point to escalation of conflict. Identify four tactics for effectively resolving workplace conflict and when to use them. Assess conflict situations and select the most appropriate resolution tactic. Use the interaction process to conduct effective conflict resolution discussions. Primarily Supports UPMC Competency: Teamwork Communication For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports $ fee for cancellations (or no show) within less than 20 business days (please refer to cancellation policy on page 31) Sessions: February 15 th ; 8 a.m. 12 p.m. U.S. Steel Tower, Floor 56 Other information: The learner must complete Essentials of Leadership before registering for this course.

12 P a g e 12 Local Leadership Development Opportunities Institute for Management Studies (IMS) UPMC is a member of the Institute for Management Studies (IMS). IMS has been the leader in executive and management development for 33 years and offers monthly, one-day seminars on cutting-edge management topics. Seminars are offered regionally and cover topics such as team management, business strategy, leadership, decision making, critical thinking and problem solving. Each workshop is designed to deliver practical tools that can be immediately implemented into your daily executive and management practices. All seminars are held at the Rivers Club, Oxford, 301 Grant Street, Pittsburgh, PA Breakfast and lunch are provided. Seminar registration fee for individual participation is $385.00, which will be charged to your cost center. These workshops are high quality and are excellent opportunities for your self development. Please ensure that you discuss learning objectives with your respective manager and obtain his/her approval before registering for an event. If you have questions on this program, please contact Mark J. Spear Chairman, IMS-Pittsburgh, at (724) pittsburgh@ims-online.com. General Information Format: Instructor-led workshops Primary Audience: VP s, Senior Managers, and General Managers Fee: $ (charged to the learner s cost center) Registration and Session Information: IMS Website: When registering for IMS courses, you will not fill in a VIP Number or a Tax ID Number. You will indicate UPMC. For billing, select the Invoice option. Your confirmation will have the invoice as an attachment. Print out the attachment, and submit it through evoucher.

13 P a g e 13 January 26, 2012 Dealing with Difficult People: Bringing Out the Best in Others, Even at Their Worst To help participants increase their communication flexibility, this session will focus on the three keys to unlocking successful communication. First, they will consider what motivates people to behave the way they do. Second, they will explore the communication skills they use unconsciously with people who get along with them, and then learn how to consciously use those skills with difficult people. Finally, they will see how to deal with 10 types of behavior that make certain people unbearable to work with. February 9, 2012 Get the Most from Your B and C Players While Developing Your High Performers This program will focus on strategies and tactics for coaching two key employee groups found in every organization: the high-potentials and the B and C players. High potential employees have different needs than the B and C players on the team. This session will focus on how to coach, motivate, and develop each individual on the team for maximum effectiveness. Participants will learn systems and methods to develop high potentials for current and future success. They will also analyze coaching techniques designed to get the most from B and C players. Attendees will learn how to apply these concepts to engage and motivate every member or their team. March 22, 2012 Project Management Made Simple: Practical Tools for Leaders and Teams Strengthen your ability to effectively plan and execute products that successfully deliver organization goals and benefits. Learn to use best practice methods for turning good ideas into executable plans, even with complex and difficult issues. This session equips leaders and teams at all levels with a proven approach for planning and executing critical products and projects, based on concepts from Mr. Terry Schmidt. April 25, 2012 Critical Decision Making: The Role of Constructive Conflict Through fascinating examples from history, including the Bay of Pigs, Cuban Missile Crisis, and the tragedy on Mount Everest, this workshop will explore the following: the five myths of executive decision making; how to foster open debate; how to achieve diversity in counsel, unity in command ; how to move to closure; overcoming the inability to decide; avoiding analysis paralysis and other pitfalls; how to gain the whole-hearted commitment to act; and how to address hidden doubts that could undermine your final decision.

14 P a g e 14 May 17, 2012 The Resilient Leader: 7 Skills to Boost Your Abilities and Strengths In this session, participants will learn 7 skills to boost their leadership abilities and to foster an atmosphere of resilience for and in those they lead. You will receive a personal profile of your strengths and weaknesses across the 5 strengths that make an excellent and resilient leader Integrity, Mentoring, Aligned Values, Results, & Connection to the job. This profile will direct your customized learning as you practice the leadership skills. In this fun and interactive session, what participants learn about themselves as leaders will be revealing. June 13, 2012 How to Manage the Overwhelm: Stop the Busywork and Start the Work that Matters In this practical, interactive workshop participants will: Come to grips with the difference between Good Work and Great Work; Understand the key three characteristics needed to do more Great Work; Find clues to their own Great Work; Tap into the power of projectization; Learn how to better balance the demands of the organization; and Identify five practical ways to stop the busywork. July 18, 2012 Creating and Managing Your Career and Your Brand Counter to what many think, personal branding is not about creating a false image for the outside world. It s about gaining clarity on strengths, values, and skills and using this self-awareness to drive greater value for a career and a company. To achieve these goals, participants learn to demonstrate their value through everything they do and make an indelible mark on their internal and external constituencies. They must build a powerful and pervasive reputation among team members and with everyone whom they interact. August 22, 2012 Transitioning to Management: Leading Professional and Expert-Based Groups This session will help participants define and distinguish leadership and management responsibilities in a technical or professional group or team. The session will also address how to first understand and then adapt to some of the unique motivational interests and viewpoints among technical and professional experts a leader is likely to encounter. Those in lead positions, technical project managers, or those who have recently moved into managing a technical or professional function will find this session most helpful. September 18, 2012 Leaders as Teachers, Coaches, and Mentors Throughout history, leaders have naturally served as teachers, coaches, and mentors. Yet, in today s busy and competitive business world, these same leader-led teaching, coaching, and mentoring practices are inconsistently implemented. This is a highly interactive program with numerous opportunities for participants to adapt the content to their work situations.

15 P a g e 15 October 31, 2012 Strategy Execution: Frameworks and Best Practices This seminar will introduce participants to best current thinking concerning strategy execution; it will explore best practices across diverse industries, and, importantly, it will introduce attendees to diagnostic frameworks that they can apply to live business issues. Emphasis will be placed on three interrelated areas: 1. increasing execution IQ ; 2. identifying and managing strategy accelerators ; and 3. execution driven leadership practices. November 14, 2012 Getting to the Honest Truth: Improving Leadership, Communication, and Teamwork One of the top problems in the work world today, is the failure to distinguish what is noticed (the facts of the situation) from what is imagined (opinions, thoughts, evaluations, conclusions). Think of how often people operate and make decisions as if their opinions are fact rather than exploring the real truth. This misdiagnosis becomes even more exacerbated when people have different agendas, goals, and backgrounds. This workshop will demonstrate tools and techniques for improving open, honest communication and provide a forum to practice them. December 11, 2012 Corporate Alchemy: Turning Employee Insights into Gold This seminar will show participants how the best managers and organizations encourage, collect, and implement large numbers of employee ideas. It will show them the principles involved, the benefits expected, and the possible pitfalls along the way and how to avoid them. Front-line ideas are a powerful engine that can help attain performance excellence and generate a sustainable competitive advantage. The best leading indicator of a unit s future performance is the number of implemented ideas it is getting right now.

16 P a g e 16 Management Tools: Instructor-led Various UPMC Presenters ilead instructor-led courses are available to advance managers knowledge and awareness of critical topics regarding UPMC policies, practices and procedures. Registration is available on ulearn.

17 P a g e 17 Effective Performance Management This course will help leaders Understand the philosophy of performance management. Learn how to coach staff for self reflection. Understand the difference between coaching and counseling. Enhance skills to handle difficult conversations. Improve goal setting. Learn how to construct, implement, and effectively monitoring a Performance Improvement Plan (PIP). Primarily Supports UPMC Competencies: Effective Employee Performance Assessment Setting a Developmental Climate Judgment/Decision Making For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports Sessions: January 19 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 March 1 st ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 May 31 st ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 July 19 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 September 6 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 November 1 st ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 Other information: N/A

18 Interviewing Skills: Tips and Techniques for Successful Interviewing This course will help leaders - Discover various styles of interviewing. Create a behavioral based interview guide. Understand how to evaluate all applicant data and make the best hiring decision. Primarily Supports UPMC Competencies: Decision-Making Leadership P a g e 18 For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: Management with direct staff reports Sessions: February 9 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 April 12 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 June 7 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 August 9 st ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 October 11 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 December 13 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 Other information: N/A

19 P a g e 19 Navigating the Transition to Management: Shifts in Perspective (Presented by: LifeSolutions) This course will help first time supervisors/managers - Identify and discuss the normal, expected stressors, as well as the unexpected stressors, inherent in the transition to management. Explore the various shifts in perspective that are part of the shift from staff to management, including: o The new position in the organization o New Expectations (What is expected of you) o Boundaries and dual relationships o Tolerating ambiguity o Multiple loyalties Recognize what is lost and what is gained in this transition. Begin to work on forming a new identity as a manager. Primarily Supports UPMC Competencies: Effective Employee Performance Assessment Setting a Developmental Climate Judgment/Decision Making Initiative, Accountability and Communications For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 2 hours Primary Audience: First-time managers with direct staff reports Sessions: January 10 th ; 8:30 a.m. 10:30 a.m. U.S. Steel Tower, Floor 56 April 3 rd ; 8:30 a.m. 10:30 a.m. U.S. Steel Tower, Floor 56 July 10 th ; 8:30 a.m. 10:30 a.m. U.S. Steel Tower, Floor 56 October 3 rd ; 8:30 a.m. 10:30 a.m. U.S. Steel Tower, Floor 56 Other information: Offered back-to-back with Generations Working Together. You may register to attend Navigating the Transition to Management in conjunction with Generations Working Together, or you can choose to take Navigating the Transition to Management individually.

20 P a g e 20 Sexual Harassment in the Workplace This course will help leaders - Identify harassment issues and situations in the workplace. Understand the provisions and uses of the policy. Understand the potential effect harassment can have on staff and morale. Understand how to handle and address claims of harassment. Primarily Supports UPMC Competency: Leadership For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop or Webinar Duration: 2 hours Primary Audience: Management with direct staff reports Sessions: March 14 th ; 10:15 a.m. 12:15 p.m. U.S. Steel Tower, Floor 56 May 10 th ; 12:00 p.m. 2:00 p.m. Webinar August 1 st ; 10:15 a.m. 12:15 p.m. U.S. Steel Tower, Floor 56 October 9 th ; 12:00 p.m. 2:00 p.m. Webinar Other information: The instructor-led workshops located at U.S. Steel are offered back-to-back with Unions Awareness. You may register to attend Sexual Harassment in the Workplace in conjunction with Unions Awareness, or you can choose to take Sexual Harassment in the Workplace individually. The Webinars are offered independently. You will receive log-in information the week before the webinar is scheduled to take place.

21 P a g e 21 Unions Awareness This course will teach leaders - About the methodology behind union-organizing efforts and the appropriate means by which the employer can prevent such efforts How to recognize and respect labor organizing activity How to identify reasons for labor organizing What to expect in an election process and union campaign Primarily Supports UPMC Competency: Leadership For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop or Webinar Duration: 2 hours Primary Audience: Management with direct staff reports Sessions: March 14 th ; 8:00 a.m. 10:00 a.m. U.S. Steel Tower, Floor 56 June 6 th ; 12:00 p.m. 2:00 p.m. Webinar August 1 st ; 8:00 a.m. 10:00 a.m. U.S. Steel Tower, Floor 56 November 7 th ; 12:00 p.m. 2:00 p.m. Webinar Other information: The instructor-led workshops located at U.S. Steel are offered back-to-back with Sexual Harassment in the Workplace. You may register to attend Unions Awareness in conjunction with Sexual Harassment in the Workplace, or you can choose to take Unions Awareness individually. The Webinars are offered independently. You will receive log-in information the week before the webinar is scheduled to take place.

22 P a g e 22 Management Tools: Online Learning ilead online modules are self-contained, self-paced courses available to advance managers knowledge of critical topics regarding UPMC policies, practices and procedures. All courses are available on ulearn.

23 P a g e 23 Corrective Action: Tools for Fixing Workplace Problems This course reviews: The policy and procedures related to corrective action. The basics of administering corrective action, including an explanation of each level within this progressive process. Primarily Supports UPMC Competency: Leadership Setting a Developmental Climate Effective Employee Performance Assessment Format: Online Module Duration: 1 hour Primary Audience: Management with direct staff reports Other information: N/A

24 P a g e 24 Fair Labor Standards Act (FLSA) Training for Managers This course reviews: The Fair Labor Standards Act as it relates to exempt and non-exempt status, hours worked, overtime pay, etc. Primarily Supports UPMC Competency: Leadership Format: Online Module Duration: 1 hour Primary Audience: Management with direct staff reports Other information: If you are a manager with no direct staff reports, please enroll in the HR FLSA for Exempt Employees which is also available in ulearn. To enroll for the HR FLSA for Exempt Employees: 1. Log onto My HUB. 2. Select the Human Resources tab. 3. Click on ulearn Information. 4. Select Search the Catalog. 5. Under the Category drop-down box, select ilead Online Learning. 6. Click Search. 7. Click Enroll next to the Fair Labor Standards Act (FLSA) Training for Managers. 8. Click Enroll next to the HR FLSA for Exempt Employees.

25 P a g e 25 ManageABILITY This course reviews: The Americans with Disabilities Act and ADA Amendment Act. Requests for accommodations and how to respond to them. How to interview candidates with disabilities. Resources available to managers including the centralized accommodation process. Primarily Supports UPMC Competency: Supporting an inclusive workplace Leadership Judgment/Decision-Making Format: Online Module Duration: 1 hour Primary Audience: Management with direct staff reports Other information: N/A

26 P a g e 26 People Development: Instructor-led Various UPMC Presenters ilead instructor-led courses are available to advance staff members knowledge and awareness of critical topics regarding UPMC policies, practices and procedures. Registration is available on ulearn.

27 P a g e 27 DiSC Assessment: Understanding Your Leadership Style This course will help staff members including managers/supervisors Understand behavioral strengths and challenges in yourself and in others. Learn to appreciate the differences and strengths of others. Enhance teamwork. Improve communication skills through determining communication styles. Primarily Supports UPMC Competencies: Communications Flexibility Teamwork Leadership For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 2 hours Primary Audience: All staff members Fee: $16.00 (charged to the learner s cost center) Sessions: February 7 th ; 9 a.m. 11 a.m. U.S. Steel Tower, Floor 56 May 10 th ; 9 a.m. 11 a.m. U.S. Steel Tower, Floor 56 September 13 th ; 9 a.m. 11 a.m. U.S. Steel Tower, Floor 56 November 8 th ; 9 a.m. 11 a.m. U.S. Steel Tower, Floor 56 Other information: N/A

28 Generations Working Together: Managing a Multi- Generational Workforce (Presented by: LifeSolutions) This course will help first time supervisors/managers - Explore why it s important to address intergenerational differences Identify the dynamics of the four generational groups Discuss/understand strategies for managing today s multi-generational workforce Primarily Supports UPMC Competencies: Setting a Developmental Climate Communications P a g e 28 For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 2 hours Primary Audience: Management with direct staff reports Sessions: January 10 th ; 10:45 a.m. 12:45 p.m. U.S. Steel Tower, Floor 56 April 3 rd ; 10:45 a.m. 12:45 p.m. U.S. Steel Tower, Floor 56 July 10 th; 10:45 a.m. 12:45 p.m. U.S. Steel Tower, Floor 56 October 3 rd ; 10:45 a.m. 12:45 p.m. U.S. Steel Tower, Floor 56 Other information: Offered back-to-back with Navigating the Transition to Management. You may register to attend Generations Working Together in conjunction with Navigating the Transition to Management, or you can choose to take Generations Working Together individually.

29 P a g e 29 Project Management These courses will help staff members including managers/supervisors Understand what a Project Manager is, what a Project Manager does, and how they think. Learn how to set up and plan a project. Gain tools to keep a project team on track. Primarily Supports UPMC Competencies: Accountability Communications Judgment/Decision-Making Quality/Process Improvement For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 4 hours Primary Audience: All staff members Sessions: February 2 nd ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 March 15 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 May 3 rd ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 October 4 th ; 8:00 a.m. 12:00 p.m. U.S. Steel Tower, Floor 56 Other information: N/A

30 P a g e 30 Quality Improvement Courses These courses will help staff members including managers/supervisors Learn key concepts in quality improvement. Primarily Supports UPMC Competencies: Judgment/Decision-Making Initiative Quality/Process Improvement For more information on registering for courses click here or turn to page 30 in this catalog. Format: Instructor-led workshop Duration: 1-2 hours Primary Audience: All staff members Sessions: The session dates for the Calendar Year 2012 are currently undetermined. Other information: N/A

31 P a g e 31 People Development: Online Learning ilead online modules are self-contained, self-paced courses available to advance staff members knowledge of critical topics regarding UPMC policies, practices and procedures. All courses are available on ulearn.

32 P a g e 32 Build Cultural Competence This course reviews: The concept of cultural competence, and the importance of responding to employees, patients and families, customers, and business partners in a culturally appropriate manner. Primarily Supports UPMC Competency: Leadership Flexibility Communications Format: Online Module Duration: minutes Primary Audience: All staff members Other information: This is the first in a series of 7 Modules of Dignity & Respect.

33 ulearn Registration process after you log onto My HUB P a g e 33 DDI Courses 1. Select the Human Resources Tab. 2. Click ulearn Information. 3. Click Browse Catalog. 4. Select the Management Development category. 5. Click the Development Dimensions International (DDI) course catalog. 6. Click the Select link to the right of the appropriate Catalog Item. 7. Review the available Activities and the applicable dates/locations. 8. Click Enroll. 9. Click Submit Enrollment. Management Tools and People Development (Instructor-led) 1. Select the Human Resources tab. 2. Click ulearn Information. 3. Click Browse Catalog. 4. Select the Management Development Category. 5. Select the ilead Classroom Training sub-category. 6. Click the Select link to the right of the appropriate Catalog Item. 7. Review the available Activities and the applicable dates/locations. 8. Click Enroll. 9. Click Submit Enrollment. Management Tools (Online Learning) 1. Select Human Resources tab. 2. Click ulearn Information. 3. Click Search the Catalog. 4. Under Category dropdown box, select the ilead Online Learning Category. 5. Click Search. 6. Click the Enroll link to the right of the applicable course. 7. Click Enroll again. 8. Click Submit Enrollment. 9. On confirmation page, click the launch link to access and complete the module Note: Please register for IMS Courses on the IMS website.

34 P a g e 34 Cancellation Policy Based on UPMC s contractual agreement with DDI, any cancellation for a DDI leadershipdevelopment course must occur 20 business days or more from the date of the scheduled course. A $ charge will apply to the learner s cost center for any cancellation occurring for a DDI course in less than 20 business days. This charge also applies for a no show to the course. This cancellation fee covers all costs both the learner s fee and Corporate Learning and Development s subsidy for offering these leadership-development courses onsite at UPMC. If you are unable to attend an IMS session, IMS does not charge you or UPMC.