Bibliografía. Amor, D. (2000). The E-business (R) Evolution, Upper Saddle River, NJ. Prentice-Hall.

Transcription

1 BIBLIOGRAFÍA

2 Bibliografía Amor, D. (2000). The E-business (R) Evolution, Upper Saddle River, NJ. Prentice-Hall. Barua, A., Konana, P., Whinston, A. y Yin, F. (2001). Measures for E-business value assessment. IT Pro, Barua, A., Konana, P., Whinston, A. y Yin, F. (2001). Driving E-business excellence. MIT Sloan Management Review, 43 (1), Berry, L.L. y Parasuraman, A. (1992). Prescriptions for a service quality revolution in America. Organizational Dynamics, 20 (4), Burton, T. (2001). Cisco systems' best practice customer care. com/articles/article_523.rtf. Chen, S. (2001). Strategic Management of E-business. John Wiley & Sons, Chichester. Christopher, M. (1993). Relationship Marketing: Bringing Quality, Customer Service and Marketing Together. Oxford. Butterworth-Heinemann. Coombs, R., Hull, R. (1998). "Knowledge management practices and path dependency in innovation", Research Policy. p.p Cronin, M. J. (1996). The Internet Strategy Handbook: Lessons from the New Frontier of Business, Harvard Business Press. Boston, MA. Crotts, J. C. y Turner, G. B. (1999). Determinants of intra-firm trust in buyer-seller relationships in the international travel trade. International Journal Contemporary Hospitality Management, 11 (2/3), David, F. (2001). Making Business Sense of the E-Opportunity. MIT Sloan Management Review, 42 (2), 1-14 Dawson, R. (1999). Developing Knowledge-Based Client Relationships: The Future of Professional Services. Butterworth-Heinemann. Boston, MA. Faulkner, W. (1994). Conceptualizing knowledge used in innovation: a second look at the science-technology distinction and industrial innovation. Science Technology and Human Values, 19 (4),

3 Figueiredo, J. M. (2000). Finding Sustainable Profitability in Electronic Commerce. Sloan Management Review, Gide, E., Soliman, F. (1998). Framework for the Internet-based e-commerce in manufacturing and business operations. Proceedings of 4th International Conference on Networking Entities: NETIES '98: Networking for the Millennium, Leeds. p.p Greenstein, M. y Feinman, T.M. (2000). Electronic Commerce: Security, Risk Management and Control. London. McGraw-Hill. Hum, S. H., Sim, H. H. (1994). Time-based competition: literature review and implications for modeling. International Journal of Operations & Production Management, 16(1), Kalakota, R. y Robinson, M. (1999). E-business: Roadmap for Success.. Harlow. Addison-Wesley Kalakota, R. y Whinston, A. (1997). Electronic Commerce: A Manager's Guide. London. Addison-Wesley. Kleindl, B. A. (2001). Strategic Electronic Marketing: Managing E-business. Missouri. Southwestern College Publishing. Lederer, A. L., Mirchandani, D. A. y Sims, K. (1997). The link between information strategy and electronic commerce. Journal of Organizational Computing and Electronic Commerce, 7 (1), Mougayar, W., (1997). Opening Digital Markets: Advanced Strategies for Internet- Driven Commerce, CYBER Management Publications, Toronto. Ridley, H. (2002). The ghost of e-christmas past. E-business, Rowley, S. (2001). Remodeling Marketing Communications in an Internet Environment. Electronic Networking Applications and Policy, 11 (3), Scully, J., Fawcett S.E. (1993). Comparative logistics and production costs for global manufacturing strategy. International Journal of Operations & Production Management, 13 (12), Soliman, F. y Yousef, M. (2001). The impact of some recent developments in E-business on the management of the next generation manufacturing. International Journal of Operations and Production Management, 21(5), Surjadjaja, H., Ghosh, S. y Antony J. (2003). Determining and assessing the determinants of e-service operations. Managing Service Quality, 13 (1),

4 Tiwana, A. (2001). The Essential Guide to Knowledge Management: E-business and CRM Applications. Upper Saddle River, NJ. Prentice-Hall. Trombly, R. (2000). E-business Models. Academic Search: Computer World, 34 (49), 1-3. Vincenti, W.G. (1990). What Engineers Know and How They Know It. Johns Hopkins University Press, Baltimore, MD and London. Voss, C. (1999). Trusting the Internet: Developing an E-service Strategy. ICS, Colchester. Weick, K. E. (1995). Sense-making in Organizations. Sage, Thousand Oaks, CA. Youssef, M. A. (1992a). Agile manufacturing: a necessary condition for competing in global markets. Industrial Engineering, 24 (12), Youssef, M. A. (1992b). Getting to know advanced manufacturing technologies. Industrial Engineering, 24 (2), Youssef, M. A. (1996). The impact of total quality management on firms' responsiveness: an empirical analysis. International Journal of Total Quality Management, 7 (1), Zairi, M., Youssef, M. A. (1998). Competing through quality principles: a forward management approach. International Journal of Technology Management, 16 (4, 5, 6), Zemke, R. y Bell, C. (1990). Service recovery: doing things right second time. Training, 27 (6), Zemke, R. y Connellan, T. (2002). Lessons from the emasters. com/earticlesstore_articles. asp?type=article&id=

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