DRAFT - VERSION 3.3 -

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1 Glasgow Strategic Volunteering Framework Implementation plan DRAFT - VERSION June Updated with additions/amendments from SVF Governance Group meeting held on 17 th April 2012 and subsequent amendments/additions from GCVS, GCC/LES, G Life. Collated by David Maxwell, Volunteer Centre Glasgow, david.maxwell@volunteerglasgow.org. Glasgow s Strategic Volunteering Framework (SVF) Governance Group is determined to realise a lasting volunteering legacy from the Glasgow 2014 Commonwealth Games by delivering on the original SVF objectives and key outcomes, and by making best possible use of available resources through effective partnership working. The Games offer the city an unprecedented opportunity to help attract greater numbers of people to volunteer and to increase participation from under-represented groups. Increased volunteering will help Glasgow to achieve wider policy priorities such as increased employability, improved health and social care outcomes, greater participation in sport and physical activity, even more vibrant cultural programmes, and safer, stronger communities. We must celebrate and recognise the value and impact of everything we do outside the paid labour market - for our neighbours, communities, the city and the environment. The original SVF Implementation Plan has been revised for the period For convenience, during the development process for the implementation plan, the Framework s sections on vision, context, objectives, and principles have been omitted. The original Framework can be downloaded from Appendix 1 summarises programme/service output measures to allow for bi-annual monitoring reports. Appendix 2 provides a jargon-buster for any acronyms used in the plan

2 Objective 1 - Increase the number of people volunteering by raising the profile of the diverse range of volunteering opportunities available. In addition, increase awareness of the benefits of volunteering for volunteers, Volunteer Involving Organisations (VIOs), and the wider community. In particular, we will target individuals that would not normally consider volunteering, including those that face particular barriers to participation in volunteering (e.g. disabled people, asylum seekers, and people with caring responsibilities) and build on existing expertise in order to develop additional support structures for volunteers (e.g. mentors, team leaders and area teams). We will also raise awareness in the public and private sectors about the value of having volunteers in the work environment and supporting their workforce to volunteer. In addition, the contribution and achievements of volunteers will be recognised through: access to accredited training programmes; opportunities for action-based learning; and provision of networking opportunities. There is recognition that organisations supporting community learning and development have a significant role to play in supporting those engaged in informal volunteering to develop the necessary skills, knowledge, networks and resources. Key Outcome 1: Increase the number of people volunteering through diverse models of volunteering Action 1: Reference to GCC IGF themes: Develop a volunteerforglasgow ethos, promote different models of volunteering and establish and resource robust support structures and recognition schemes for volunteers. 1.1 Time credit based systems incorporating spare ticket incentives Research & consultation report by end May 2012; demo project bid submitted August RCOP partners RCOP Change Fund Health & Wellbeing This will be developed in conjunction with actions 2, 6, 7 and 13, ensuring people are aware of progression routes that meet their needs and aspirations. 1.2 Orange Rockcorps Give, Get Given 1.3 Mass citizenship Glasgow welcomes programme with media and retail partnerships to enhance impact. Achieve reciprocal links on Rockcorps website by June To be launched in Output targets TBC. GL N Paterson Existing SG and GCC IGF awards Youth Equality & Diversity 1.4 Increase range and number of volunteering opportunities in Glasgow s Third Sector. Event Aug 12 for GCVS mailing lists. Mapping exercise (see 12.2) allows for targeted approach thereafter. GCVS H Scammell Existing SG and GCC IGF awards Third Sector Support - 2 -

3 Key Outcome 2: Increase the range of people aware of the benefits of volunteering and community activity, and how to get involved as a volunteer. Action 2: Reference to GCC IGF themes: Development & implementation of a marketing/pr strategy to positively promote volunteering in the city, highlight the benefits for volunteers, Volunteer Involving Organisations and the wider community, and address misconceptions about volunteering. This will be developed in conjunction with actions 1, 6, 7 and 13, ensuring people are aware of progression routes that meet their needs and aspirations. 2.1 SVF PR/Marketing strategy 2.2 VCG and volunteerforglasgow related services SVF PR/Marketing sub group est d April 12. Develop a memo of understanding with 2014 OC for signposting Games volunteer applicants to existing opportunities by May ,000 web registrations and 2,500 individual guidance enquiries serviced p.a. Key partner RSS subscriptions (see 12.1). GL J Miller GCC J Thompson (proposed addition) Existing SG and GCC IGF awards; GRA and GL - in kind info session accommodation Equality & Diversity Youth Action 3: Development & implementation of an awards scheme to recognise the contribution of volunteers with awards given to individuals at an annual celebration of volunteerforglasgow. 3.1 proposal for volunteerforglasgow linked to Evening Times Community Champions with Lord Provost s office see also 16.1 Proposals to be further developed - Output targets TBC. GCC LP Reference to GCC IGF themes: Youth - 3 -

4 Key Outcome 3: Increased participation in volunteering by under-represented groups and people with additional support needs. Action 4: Reference to GCC IGF themes: Develop a support programme for VIO s to enable them to offer enhanced and sustained practical, sensitive support to participants with additional support needs 4.1 VIO equalities practice Improved equalities practice resources, assessment and support in place by June 2012 linked to Volunteer Friendly Award. SG & GCC IGF Equality & Diversity Action 5: Implement specific strategic programmes to increase the diversity of people actively volunteering 5.1 ALN support for volunteers 5.2 Curious cultural diversity training and community engagement programmes 130 new learners pa; 2200 learner hrs pa. Output targets TBC. GL Museums Y Barrie GCC IGF Legacy Trust UK Equality & Diversity 5.3 Health and social care employability partnership bridging service referrals into volunteering (proposed addition) Output targets TBC. GCC SWS T Golcher - 4 -

5 Key Outcome 4: Increased opportunities for skills and personal development through volunteering Action 6: Reference to GCC IGF themes: Develop and implement a Preparation for Volunteering Programme which will become a first step on a pathway to volunteering. 6.1 Confidencebuilding, try them out, Volunteering Taster Programmes 72 (South East) and 84 (North) people completing programmes in NGHLC A Cooke Existing LCPP GCC IGF awards subject to realignment Sport & P.A. This will be developed in conjunction with actions 1, 2, 7 and 13, ensuring people are aware of progression routes that meet their needs and aspirations. Explore availability of resources for the other 6 LCPP areas by end March 12. Potential? Health & Wellbeing Equality & Diversity Action 7: Implement an accredited training programme which provides recognition of volunteers skills and personal development with awards given to individuals and VIOs at an annual celebration of volunteerforglasgow. 7.1 Personal Best (NPA Sporting Events at SCQF level 4) TBC pursue further funding opportunities Launch the Scottish NPA version of Personal Best GRA Z Welsh SQA Potential? Health & Wellbeing This will be developed in conjunction with actions 1, 2, 6 and 13, ensuring people are aware of progression routes that meet their needs and aspirations. 7.2 SQA & Volunteering Skills Awards (NPAs at SCQF levels 3 & 4, and 3,4,& 5 respectively) Resources and workshops for VIOs; registration, assessment and IV for candidates 100 volunteers receive Awards by end March 13. GCC IGF - 5 -

6 Key Outcome 5: Increased employer-supported volunteering, leading to enhanced links between employers and local communities. Action 8: Reference to GCC IGF themes: Develop and implement a partnership arrangement between local employers and SVF Steering Group to: i) Increase support for employees to become volunteers. ii) Increase support for employees being made redundant to become volunteers iii) Increase support for retiring employees to make the transition to an active and fulfilling retirement involving volunteering activity. 8.1 Team Opportunities 8.2 Engaging more effectively with Business (proposed addition) 50 team opportunities advertised via VCG p.a. Discussion paper for inter sector collaborations with SBC, GCoC, GCVS, TSF and CEiS by end June Explore potential of sponsorship for series of CSR roadshow events for public/private sector GCVS H Scammell SG & GCC IGF ALL Third Sector Support volunteering programme. Explore plans with partners for improved promotion of opportunities to 50+ age groups linked to RCOP and One Glasgow, 1.1, 15.2 and 16.3 by Aug. Health & Wellbeing 8.4 Employer Supported Volunteering policies. (proposed addition) All CPP partners establish policy on employee volunteering by Dec 12 GCC J Thompson Existing 8.5 GCC employee information on volunteering Design, print and distribute volunteering opportunities in Glasgow leaflet for specific use by GCC and associated bodies staff, by end March 12. GL N Paterson - 6 -

7 Objective 2 - Develop quality standards for volunteering involvement Building on existing frameworks (e.g. Investing in Volunteers), standards will be developed to support higher quality of volunteer management in the public, private and voluntary sectors and to ensure that opportunities match the needs, aspirations and lifestyles of volunteers. In addition, performance indicators will be developed to support the evaluation of volunteering and demonstrate the outcomes in relation to health improvement, learning, training, and employment agendas, as well as the development of a vibrant, dynamic civic culture in the city. Key Outcome 6: A higher proportion of organisations operating quality, inclusive practice within a supportive volunteering framework: Action 9: Reference to GCC IGF themes: Develop and implement standards to support a higher quality of volunteer management and support for volunteers (such as a volunteering policy and Investing in Volunteers with minimum requirements for opportunity providers and equalities practice assessment). 9.1 Volunteer Friendly Awards 9.2 Clubmark 9.3 Complete Volunteer Manager Training Series 30 orgs supported and assessed for Award pa 75 sports clubs supported to achieve Clubmark status p.a. 150 places taken up during 3 rounds of the 5 workshop series pa VCG - GL - K Clarke VCG - SG; GCC Existing - GL SG; GCC Equality & Diversity Sport & Physical Activit 9.4 Investing in Volunteers; Raising Your Game; North Glasgow Guide; etc 30 web visitors p.a. using links from volunteerglasgow.org to these local and national awards/resources VCG - SG; GCC - 7 -

8 Key Outcome 7: Develop and monitor evidence base with which to prioritise the use of volunteering resources Action 10: Reference to GCC IGF themes: Develop baseline data and performance indicators to support the evaluation of volunteering This is linked to Action Gather updated 2011 supply/demand and 2014 OC data 10.2 Repeat 2009 baseline survey Baseline survey to be repeated in 2012 to monitor progress and contribute to Glasgow Legacy Framework interim report Jun 12. SVF Research & Evaluation sub-group to be established by end Feb 2012 SVF research & evaluation sub group GL - B Sly 2014 OC Martin Reynolds 2014 OC Resources for repeat of baseline survey: to be identified ALL - 8 -

9 Objective 3 - Co-ordinate a city-wide volunteer information database and training programme The development of a central volunteering database and administrative support will allow improved coordination of volunteering resources and opportunities in the city. This will be linked to complementary information systems (e.g. Infobase and Engage databases, Volunteer Centre Glasgow database, employability services database and directories), to improve information on volunteering opportunities and help develop pathways from volunteering to employment. In addition, the joining up of resources will enable the development of a cross-sector training programme, including prevolunteering programmes linked to the Government s objective to increase the number of people in employment. Key Outcome 8: Increase opportunities for volunteers to develop skills and confidence and to experience a diversity of volunteering opportunities. Action 11: Reference to GCC IGF themes: Develop and implement a one-stop shop approach for volunteers and Volunteer Involving Organisations Locate all opportunity adverts via volunteerglasgow.org/ Volunteer Centre Glasgow 450 opportunities p.a. advertised via volunteerglasgow.org for first time during that year. 4,000 people required by those opportunities VCG - SG & GCC IGF SG & GCC IGF ALL 220 organisations/ clubs/community groups advertising those opportunities 40,000 unique visitors to volunteerglasgow.org p.a

10 Action 12: Reference to GCC IGF themes: Develop a communication framework to improve communication between volunteers, Volunteer Involving Organisations and those supporting community activities volunteerglasgow.org subscription services 12.2 Third Sector Interface and Forum: joined up volunteering support programmes 1,200 subscribers to volunteerglasgow.org services p.a. Mapping Infobase data to vbay data - initial analysis completed June 12 Develop proposals for enhanced training for 3 rd sector VIOs by end July 12 taking targeted approach to specific sectors e.g. ALN GCVS M Sinclair Ú Gillon GCVS H Scammell SG & GCC IGF Existing - SG & GCC IGF; Big SVA ALL Third Sector Support

11 Action 13: Reference to GCC IGF themes: Develop a consistent approach to the delivery of core training programmes (e.g. health and safety, equality issues, child protection). This will be developed in conjunction with actions 1, 2, 6, and 7, ensuring people are aware of progression routes that meet their needs and aspirations SQA unit combination programmes Agree partnership approaches for provision - with both existing resources and potential - by end Sept 12. Output targets TBC. GCVS R Farquharson TBC

12 Action 14: Reference to GCC IGF themes: Improve the training, support and networking for volunteer managers and develop a volunteer managers network. See also 9.3 and Networking and action-planning workshops 4 rounds of 3 * ½ day workshops with 90 people total attending p.a. VCG - SG; GCC Action 15: Reference to GCC IGF themes: Development of a structure that is capable of supporting the Organising Committee to successfully deliver the Glasgow 2014 Commonwealth Games volunteering programmes, ensuring that the resources used and the outputs which are achieved contribute fully to the City s volunteering Legacy Framework outcomes Host City Volunteer Prog Volunteer Driving/Transport and Customer Care Skills Development Programmes (See also 7.1, 13.1 and 16.5) To be launched in Targets to follow. Scope out feasibility of linking 2014 OC requirements with Legacy: ongoing shortages of volunteer drivers NHS, CTG etc and wider labour market gaps. GL J Miller? Research Sub Group Equality & Diversity Health & Wellbeing Community Facilities 15.3 Cadbury s Spots v Stripes 15.4 Sport - Volunteer Improvement Programme 75 volunteers recruited to Dec participants p.a. GL K Clarke GL K Clarke GL; Cadbury s GL; Sport & Physical Activity 15.5 Sport - Young Leaders 45 participants p.a. GL K Clarke GL 15.6 Active Schools (proposed addition) No of volunteers recruited p.a. TBC ) GCC Ed n M McKenna Existing - GCC Sport & Physical Activity

13 Objective 4 - Maximise the contribution of volunteering to local and national priorities Volunteering has a key contribution to make to wider policy objectives, including health, lifelong learning, employability and active citizenship. It can provide an opportunity for volunteers to engage in activities that contribute to achieving policy objectives (e.g. improved community safety), as well as issues of local concern (e.g. activities for young people). Equally, direct impact on volunteers through development of skills and confidence can contribute to increased employability and social capital. Key Outcome 9: Increased number of volunteers entering employment through increased pathways developed for volunteering opportunities (e.g. learning, employment) Action 16: Reference to GCC IGF themes: Improved partnership working by developing a partnership agreement between the SVF partners and implementing the SVF across all CP themes and local CP areas Volunteering elements of Youth Programmes 16.2 SG s Saltire Awards for volunteers aged (proposals to GCC Ed n) 120 young people NEET participating (West Into Work & Youth Unlimited ; Sth West Build On ) Linked to Curriculum for Excellence, 1,260 Award certificates issued by end March 13. GRA SDS YEP VCG GCC Ed n M McKenna Existing - LCPP GCC IGF awards. Potential - SG Youth 16.3 Third Sector Governance programmes (Harnessing the Goodwill Surplus ) Proposal to GRA for programme to address shortage of governance volunteers by Sept 2012 (see 8) GCVS H Scammell GRA R Pryce Third Sector Support Community Facilities 16.4 ICT, Tutoring/ Supporting Learners, and Admin volunteering programmes Develop strategic interventions that harness surpluses of interested volunteers in these areas by end May Ú Gillon GCVS H Scammell Workshop commissioned from VCG, delivered for ALN providers May 12. GCVS R Downes Health & Wellbeing

14 Reference to GCC IGF themes: Reference to GCC IGF themes: 16.5 Environmental action support programmes Support and facilitate Friends of [parks/ greenspaces] local group and partner organisation activities including: cleanups, biodiversity action plan delivery, Countryside Ranger Service and CAT/JRSOs, enabling 2,500 volunteer days on environmental projects throughout the city p.a. GCC LES A Worral Existing LES Ongoing independent partners resources Greener Glasgow 16.6 Signed SVF partnership agreement Agreement document signed off between all lead/key partners, resource providers, and thematic leads by end June GL J Miller ALL

15 Key Outcome 10: Increased recognition of the contribution of volunteering at a local and national level. Action 17: Reference to GCC IGF themes: Gather evidence on the impact of volunteering achieving policy objectives at a local and national level. This is linked to Action Develop a plan to progress this. Baseline survey completed Feb 2009 Follow-up survey to be undertaken in 2012 SVF Research & Evaluation sub group: GL B Sly Resources for repeat of baseline survey to be identified ALL Action 18: Reference to GCC IGF themes: Appropriate support provided to enable community organisations to take action on local priorities Capacity Building Support for Local VIOs Co-ordination of all available support and development services for locally based VIOs aimed specifically at increasing volunteering opportunities for under-represented groups. GCC Democratic Services TSI LCPPs Third Sector Support Consideration of local investment for above

16 Appendix 1 SUMMARY OF OUTPUTS Programme Output measure SOA/IGF 2011/ / / /15 Ref (actual) target target target 1.1 Time credit based systems demo project bid n/a Aug TBC TBC 1.2 Orange Rockcorps Give, Get Given n/a June 1.3 Citizenship Glasgow Welcomes (to be launched in 2013: targets to follow) n/a TBC TBC TBC 1.4 Opportunities in Glasgow s Third Sector n/a Aug TBC TBC 2.1 PR/Marketing sub group n/a May 2.1 Memorandum of Understanding - Glasgow s SVF and 2014 OC n/a May 2.2 VCG and volunteerforglasgow web registrations (p.a.) L001 10,186 10,000 12,000 12, VCG individual guidance enquiries serviced (incl. equalities data) L001 2,659 2, volunteerforglasgow recognition certification n/a TBC TBC TBC 4.1 Equalities practice assessment and support tools in place n/a June 5.1 Number of new ALN learners supported to volunteer (p.a.) (incl. equalities data) L Number of learner hours provided to ALN learners (p.a.) L005 2,569 2, Curious (incl. equalities data) TBC TBC TBC TBC 5.3 Bridging Service referrals into volunteering (incl. equalities data) TBC TBC TBC TBC 6.1 Number of people completing volunteering taster programmes South East L (incl. equalities data) 6.1 Number of people completing volunteering taster programmes North VAG L (incl. equalities data) 7 Number of people completing the following SQA accredited volunteering training: 7.1 NPA Sporting Events at SCQF level 4 (through Personal Best) TBC TBC TBC TBC 7.2 Volunteering Skills Awards at SCQF levels 3, 4 and 5 (through VCG) n/a Award at SCQF levels 3 and 4 (through VCG) Number of Team Opportunities advertised through VCG per year Engaging more effectively with business n/a June volunteering programme n/a August 8.4 All CPP partners establish employer supported volunteering policies December 8.4 GCC employee information on volunteering March 9.1 Number of VIOs achieving Volunteer Friendly Awards Number of sports clubs achieving Clubmark accreditation TBC TBC 9.3 Number of places taken on Complete Volunteer Manager Training Series (incl. TS01/L equalities data) 9.4 Number of times web links used to access volunteer management good n/a practice programmes such as IiV, Raising your Game, etc 10.1 Updated supply/demand and 2014 OC data June 10.2 Repeat 2009 baseline survey December 11.1 Number of opportunity adverts placed via volunteerglasgow.org (for first time

17 during period) 11.1 Number of people required by those new opportunities advertised via 3,683 4,000 4,200 4,200 volunteerglasgow.org 11.1 Number of organisations/groups/clubs that advertised those opportunities Number of unique visitors to volunteerglasgow.org 39,825 40,000 42,000 42, Number of subscribers to volunteerglasgow.org subscription services n/a 1,200 1,500 1, Third sector volunteering support programmes n/a July 13.1 Number of people completing SQA unit combination programmes (GCVS) n/a Sept TBC TBC 14.1 Attendances at action-planning and networking workshops (incl. equalities data) 15.1 Number of host city volunteers ((to be launched in 2013: targets to follow)) n/a TBC TBC TBC 15.2 Scope out feasibility of linking 2014 OC requirements with wider market gaps. n/a TBC 15.3 Number of Spots v Stripes volunteers TBC TBC 15.4 Number of people completing participation in VIP TBC TBC 15.5 Number of people completing Young Leaders in Sport programme TBC TBC 15.6 Number of Active Schools volunteers recruited TBC TBC TBC TBC 16.1 Number of young people participating in volunteering elements of youth TBC TBC employability programmes 16.2 Number of year olds receiving Scottish Government Saltire Awards n/a 1,260 1,400 1, Third sector governance programmes n/a Sept 16.4 ICT, Tutoring/Supporting Learners and Admin volunteering programmes n/a May 16.5 Number of volunteer days enabled on environmental projects throughout the n/a 2,500 city p.a 16.6 SVF partnership agreement n/a June 17.1 Baseline research see 10.2 above 18.1 Number of local VIOs provided with capacity building support 3 TBC

18 Appendix 2 Jargon Buster 2014 OC Glasgow 2014 Ltd the Organising Committee of the XX Commonwealth Games ALN adult literacy and numeracy BIG Big Lottery Fund CEiS Community Enterprise in Scotland CLD community learning and development CP Community Planning CTG Community Transport Glasgow Ed n Education Services EFQM EFQM is the custodian of the EFQM Excellence Model (formerly known as the European Foundation for Quality Management) GCC IGF Glasgow City Council Integrated Grant Fund GCoC Glasgow Chambers of Commerce GCVS Glasgow Council for the Voluntary Sector GL Glasgow Life GRA Glasgow s Regeneration Agency GW Glasgow Works JCP FSF jobcentre plus LCPP local community planning partnership LP Lord Provost s office NGHLC North Glasgow Healthy Living Community NHS National Health Service p.a. per annum/each year PR public relations RCOP Reshaping Care for Older People RSS really simple syndication SBC Scottish Business in the Community SDS Skills Development Scotland SG Scottish Government SQA Scottish Qualifications Authority SVA Supporting Voluntary Action programme (Big Lottery Fund programme) SVF Glasgow s Strategic Volunteering Framework SWS Social Work Services TAG Training Accord Group TBC to be confirmed

19 TSF VCG VIO YEP Glasgow s Third Sector Forum Volunteer Centre Glasgow volunteer-involving organisation/club/group Youth Partnership