Introduction. Key Benefits & Learning Focus. Learning Objectives. Learning Methodology

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2 2 Introduction The strength of your leadership is found in your daily relationship with those you lead and those you influence all around you. Becoming the best leader you can be requires you to maximize your relationship skills. This workshop will provide you with the practical tools you need to immediately improve your existing relationships as well as build strong, new ones. In this Becoming a Person of Influence: Winning With People workshop, you will learn to master the core people principles and the art of becoming a person of influence. This workshop is an interactive exchange led by engaging facilitators a chance for you and your people to interact with other leaders who are just as intentional about personal and professional growth as you are. Key Benefits & Learning Focus Following are the key benefits and focus of this session: Connecting with people Creating Win-Win relationships Nurturing other people Having Integrity and building trust with people Having faith in others Understanding and listening to people Enlarging and adding value to people Navigating with people Empowering people Reproducing other influences Learning Objectives At the conclusion of this challenging skill development program, the learners will be able to: Describe the benefits of high-level people skills Learn to build and leverage trust Discover and apply interpersonal mindsets to succeed in relationships Demonstrate specific actions that allow you to focus on other people Engage in learning experiences that illustrate servant leadership Learning Methodology Lecturette, group sharing, exercises, profiling, role plays and videos.

3 Program Schedule DAY 1 & DAY am Registration 9.00 am Official Launching & Commencement am am Morning Tea Break pm pm Afternoon Tea Break 5.00 pm Closing 3 MODULE 1: People Skills Overview Think-Say-Do Model Five Critical Questions Five Critical Questions Self Assessment Winning Characteristics Benefits of Winning with People MODULE 2: Things We Think The Lens Principle Servant leadership Personal Relationship Preference MODULE 4: Things We Do Routine Conversation Challenging Conversation Overview Identifying Challenging Conversations Recognizing Personal Response Demonstrating High-Road Response Do the Little things POST WORKSHOP WIN Worksheet Plan of Action MODULE 3: Things We Say and Hear Barriers to Listening Personal Listening Levels Demonstrating Skilled Listening Who Should Attend Those who have to deal with many people in order to get things accomplished. People who are team members and those leading teams should attend this workshop to learn how to win with people, to raise their level of influence for greater achievements. This course is also suitable for sales team members who would wish to win customers. Becoming a Person of Influence: Winning with People

4 Trainers Profiles George Foo is the Senior Director of Global Learning, Performance and Innovation at ITD World, a Global Learning Solutions Expert. He holds a Bachelor s Degree in Engineering (Hons.) from Adelaide University in South Australia. He has worked for multinationals namely Motorola, Western Digital (WD) and Intel. Starting his career as an engineer, he then moved to setting up Total Quality Management (TQM) systems for WD. During his tenure there, he was responsible for setting up the factory for Disk Drive operations in addition to developing materials and training the production folks on the assembly process. 4 George Foo To reach George, please george.foo@itdworld com In realizing his potential, he was given the mantle of heading the training and development department. Since then he has held an array of different jobs including running the PCBA repair factory (Customer Service Center) before moving to Intel, and taking on the newly formed HR Business Partner (HRBP) division, leading a group of HR Generalists supporting one of the factories. During his tenure at Intel, he rotated into various positions within HRBP including regional roles helping various organizations he supported, perform diagnosis &needs assessment to design strategic intervention helping increase the organization s capability. The impact and value he brought culminated with him taking on the role of HR Director partnering with Intel s design center, popularly known as the Intel Architecture Group (IAG). George made significant leadership contributions to the IAG which employed 2000 staff inclusive of leaders, managers, research, development and design engineers responsible for contributing to Intel s future generation technologies including cutting-edge microprocessors, chipsets, mobile applications, cloud computing infrastructure solutions under the compute continuum initiative. He helped improve the overall organization health, managed strategic change and developed leaders to higher levels of excellence for the IAG. Facilitation of strategic planning workshops, designing & conducting customized teambuilding activities, partnering with the business to develop & deliver integrated people solutions, and coaching leaders through difficult transitions were part of his key roles. This culminated in a Talent Management solution promptly accorded the nomenclature: 5B s namely Build, Borrow, Buy, Bind & Blossom. A total of over 24 years working experience covering various leadership, regional and strategic HR management roles, engineering, quality management, operations and manufacturing, makes George a very hands-on senior director and course leader with real track record, real people and real stories to include in his programs. George has trained and developed leaders and senior executives from many countries in the world. His coaching, facilitating and training experience resonate in the area of Leadership Excellence, Teamwork, Emotional Excellence, Language of DISC, Winning with People, Influencing Skills, Effective Communication, Facilitation Skills, Coaching and Mentoring Skills, Personal Excellence and The Success Principles, Motivating Yourself and Others, HR Management, Organizational Development, Talent Management, Training and HR Development. He was the preferred certified instructor at Intel who has delivered over 200 Language of DISC and Situational Leadership courses. George is also a Certified Master trainer who has successfully developed many trainers for DISC and Situational Leadership. He is the recipient of the top trainer award at Intel, a Certified Coaching and Mentoring Professional (CCMP) with Advanced Certificate in Coaching & Mentoring (ACCM) and Certificate in Performance Coaching (CPC) which is recognized and accredited by the International Coach Federation (ICF), the world s most recognized professional coaching body. George is an international coach and trainer for ITD World s Leadership Development Programs and ITD Mega Guru Signature Programs in collaboration with John Maxwell, Jack Canfield, Thomas Crane, William Rothwell and Brian Tracy. His motto in life is To Make A Difference In People s Lives.

5 B.E. (Hons.) University Technology Malaysia MBA (Distinction) Asian Institute of Management With more than 25 years of broad experience across the telecoms and IT industry in Asia Pacific, KC Lee is a leader who is passionate about technology, human development and lifelong learning. His assignments with Sumitomo Electric and Fujikura in progressive senior management roles in the areas of project management, operations and strategic negotiations in cross-cultural environments in Thailand, Philippines and Vietnam earned him an extensive wealth of experiences in strategic management, leadership, people skills, and a deeper appreciation of the dynamics and biases of human thinking, decision-making and behavior styles. From 1999 to 2003, KC led in the overall management and successful completion of a series of turnkey infrastructure projects valued close to 1 Billion Philippine Pesos that led the company to a turnaround in operations profitability in 2001.In 2006, with growing competition in a diminishing telecoms infrastructure market, KC was tasked to strategize and developalternative markets for Fujikura s products and services. He successfully led a pioneering team that helped introduce Fujikura s FTTH (Fiber to the Home) technologies as a first-mover to the leading telecom operator in the Philippines. His community affiliations included the Hope of Thai People Foundation (in Bangkok, Thailand) from where he volunteered in mentoring programs for the youths and young professionals. In the Philippines, apart from similar mentoring programs with local community groups, KC is also a regular resource speaker for the Center for Servant Leadership Philippines, a part of the Robert Greenleaf Center for Servant Leadership that advocates servant leadership in the workplace through seminars and conferences for private and public institutions. In later years, KC became more engaged in crafting key decisions and policies in the company s recruitment and restructuring exercises and assumed full oversight in all training needs within the company. In this role, he began to realize his passion to share with others and to help younger professionals and managers to grow their potential. He has since been involved in coaching and grooming young professionals in both profit and non-profit organizations. KC holds a Bachelor in Electrical Engineering (with honors) from the University of Technology (Kuala Lumpur, Malaysia) and earned his MBA (with distinction) from the Asian Institute of Management (Makati, Philippines). In 2008, he was appointed an Adjunct Professor with the Asian Institute of Management handling sessions on Information Technology, Leadership, and People Skills in both the Executive MBA and MBA programs of the Institute. KC is a certified and accredited Dr. Edward De Bono trainer for Six Thinking Hats. He is an advocate of life-long learning and seeks to continuously to help others to improve themselves. To reach KC, please kc.lee@itdworld.com 5 Kc Lee Besides the 6 Thinking Hats, KC is also a certified facilitator in DISC behavior profiling plus Problem & Decision Making courses. Coupling this with his Certified Coaching & Mentoring Professional (CCMP) credential, which is accredited by the International Coach Federation (ICF), it makes him an all rounded professional facilitator. Becoming a Person of Influence: Winning with People

6 Fast Facts About Dr. John C. Maxwell 6 New York Times, Wall Street Journal and Business Week best-selling author with over 50 books Internationally recognized leadership expert, speaker and author who has sold over 13 million books Named the World s Top Leadership Guru by leadershipgurus.net One of the 25 authors and artists named to Amazon.com s 10th anniversary hall of fame Has the most top ranking leadership books at Amazon.com, the world s largest book supplier Founder of EQUIP, INJOY Stewardship Services and Maximum Impact Trained more than 2 million leaders worldwide Dr. John C. Maxwell s programs and materials are preferred the world over because they are grounded with the power of simplicity and his principles are proven to be most effective in practice. Genius is the ability to reduce the Complicated to the Simple.

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