Transforming the Customer Experience of HR Technology

Transcription

1 in partnership with Transforming the Customer Experience of HR Technology David Wilson, CEO / 3/20/2017 1

2 Fosway Group - Europe s #1 HR Analyst 3/20/2017 2

3 WHY DISCUSS THIS? Adoption of Cloud HR solutions together with the increasing importance of high-impact talent processes, HR analytics and artificial intelligence, might fool you into thinking that the world of HR Technology is all rosy. But it isn't. With 76% of customers believing their HR technology doesn't show a positive impact, there is clearly room for significant improvement! 3/20/2017 3

4 2016 EUROPEAN HR REALITIES RESEARCH 94% of respondents European 66% Respondents from Organisations > 5000 Employees Over 500 survey respondents overall Unique market data from our strategic research partnership with 3/20/2017 4

5 TOP 5 LEVERS for Future Success of European HR Operations 37% Critically 33% Critically 43% Critically 2. Quality HR Systems 1. High Quality Data & Analytics 3. Next Gen Technologies 92% Critically or Very 87% Critically or Very 78% Critically or Very but.. Outsourcing HR Processes still only seen as Critically or Very for <15% of respondents 40% Critically 4. Integration of HR & Business Systems 80% Critically or Very Fosway Group - European HR Realities Research 2016 with HRN To be announced October % Critically 5. HR Influencing Skills 78% Critically or Very 3/20/2017 5

6 How often do your suppliers have a positive impact on your organisation... 3/20/2017 6

7 UNDERSTANDING CUSTOMER EXPERIENCE Understand your needs Exceed User Expectations Deliver GREAT Service Innovate their Offering Deliver Value for Money Positive Impact 3/20/2017 7

8 UNDERSTANDING CUSTOMER EXPERIENCE This headline statistic relates to a simple question: How often do your suppliers have Understand a your positive needs impact? Exceed User Expectations Deliver GREAT Service Innovate their Offering Deliver Value for Money Positive Impact 3/20/2017 8

9 Aggregated across all HR technologies: 76% of customers say their suppliers make an impact only occasionally, rarely or never! 3/20/2017 9

10 The % customers saying their HR tech suppliers ALWAYS have a positive impact is very low Core HR = 0% 3/20/

11 HOW ABOUT SOME OF THE OTHER ELEMENTS? 11 3/20/ /03/2

12 How often do your suppliers understand your needs... 3/20/

13 How often do your suppliers understand your needs... 3/20/

14 How often do your suppliers deliver great service... 3/20/

15 How often do your suppliers provide value for money... 3/20/

16 SO IF THOSE ARE OK, WHAT ISN T? 16 3/20/ /03/2

17 How often do your suppliers have a positive impact on your organisation... 3/20/

18 How often do your suppliers innovate their offering... 3/20/

19 How often do your suppliers exceed user expectations... 3/20/

20 CHOOSING THE RIGHT HR TECH PARTNERS 3/20/

21 FUTURE INVESTMENT IN EUROPEAN HR 2016 #1 HR Tech & Innovation #2 Develop HR Expertise 79% Expect Increase 2% Expect Decrease 76% Expect Increase 5% Expect Decrease 3/20/

22 THE TOP 5 DRIVERS FOR CHANGING HR SYSTEMS 3/20/

23 FINDING THE RIGHT SUPPLIER FIT Performance? Potential? Presence? TCO? Trajectory? 23 3/20/ /03/2

24 Seek independent insight & the right partners for your organisation 3/20/

25 LATEST FOSWAY 9-GRID REPORTS Cloud HCM Integrated Talent Management Other Research 3/20/

26 43% Critically 1. High Quality Data & Analytics 92% Critically or Very BUT, REMEMBER THOSE 5 KEY LEVERS! 37% Critically 33% Critically 2. Quality HR Systems 3. Next Gen Technologies 87% Critically or Very 78% Critically or Very 40% Critically 4. Integration of HR & Business Systems 80% Critically or Very Fosway Group - European HR Realities Research 2016 with HRN To be announced October % Critically 5. HR Influencing Skills 78% Critically or Very 3/20/

27 AND focus on those CRITICAL aspects Understand your needs Exceed User Expectations Deliver GREAT Service Innovate their Offering Deliver Value for Money Positive Impact 3/20/

28 THANK YOU David Wilson, CEO / david.wilson@fosway.com 3/20/