Welcome to CIH. Your guide: Find out how we can help you

Transcription

1 Welcome to CIH Your guide: Find out how we can help you

2 Welcome to CIH There has never been a more important time to be part of your professional body. Now more than ever, our communities are depending on us to come up with solutions to the housing crisis. They rightly expect us, as a profession, to challenge traditional thinking, face up to the changes ahead and tackle the issues we re facing head on to come up with practical solutions that will ensure we re delivering excellent services to our customers. At CIH, our passion is to see that everyone has a decent, affordable home in a thriving, safe community, and we know that the contribution of housing professionals is vital to making this happen. If you share our passion, join your professional body and help us to make our vision for the future of housing a reality. It s our job to help you, as housing professionals, to move the sector forward. We take this responsibility very seriously, and focus our work on helping the sector to learn by empowering professionals with the skills and knowledge they need to be brilliant. We work hard to harness the experience of our 22,000 members and develop first-class policy and practice solutions to help you to continually improve, capitalising on this collective knowledge to ensure we are effective at supporting professionals in the vital work they do. And as part of our ever-growing family, you can help us to influence - by working with, supporting, advising - and when necessary, challenging - government thinking to shape housing and community agendas. These are no small ambitions but we re committed to transforming lives, and the people and communities we work for deserve nothing less. Grainia Long, Chief 2 Your guide: Find out how we can help you Chartered Institute of Housing

3 Learn with us. Improve with us. Influence with us I I

4 Your guide to what s inside Page 6-7 Page 8-9 Page Page Page Page Page Page Page Page Page Page 28 Page 29 Page Page Page What we believe in What we do Membership Get involved - Tenant membership - Student membership - HR membership Learn with us Flexible learning Getting qualified Career development Positive Action for Disability Active Learning for Residents Improve with us Short courses and workshops In-house training Management and leadership training Seminars and conferences Exhibition and sponsorship Be better in practice - Practice tools - Strategic partnerships Page 36 Year of practice Page 37 Business improvement services - MBUS - ASB services - Respect charter Page Consultancy Page Equality and diversity Page Influence with us Our policy work Page Influencing public opinion Housing Pact Our work internationally Page What we achieved in 2011 Page 50 About our business - Key relationships Page 51 CIH where you live Keep reading to learn about CIH. For more detailed information about everything we do visit: 4 Your guide: Find out how we can help you Chartered Institute of Housing

5 We re on your doorstep. CIH Octavia House Westwood Way Coventry CV4 8JP T: E: cih.org CIH Scotland 4th floor 125 Princes Street Edinburgh EH2 4AD T: E: CIH Cymru 4 Purbeck House Lambourne Crescent Cardiff Business Park Llanishen Cardiff CF14 5GJ T: E: cymru@cih.org CIH Northern Ireland Carnmoney House Edgewater Office Park Dargan Road Belfast BT3 9JQ T: E: ni@cih.org CIH Central London 7th Floor 236 Grays Inn Road London WC1X 8HB T: E: london@cih.org From Octavia Hill to Octavia House Octavia Hill, the Victorian socialist, philanthropist and educationalist, recognised the need for improved housing for the poor and managed two small groups of dilapidated houses in Marylebone in the 1860s. She initiated the profession of housing management. The work of Octavia Hill was continued by the Association of Women Housing Workers, founded in 1916, which worked alongside the Institute of Housing after it was established in These two groups merged in 1965 and became the Institute of Housing Managers, marking the start of the modern era for CIH. The Institute received its Royal Charter in 1984 and reflected this in its name in 1994, when it became the Chartered Institute of Housing. CIH is a registered charity and not-forprofit organisation. This means that the money we make is put back into the organisation, and funds the activities we carry out to support the sector. Our members work in both the public and private sectors, in 20 countries on five continents across the world. To find out more about our history visit: Learn with us. Improve with us. Influence with us I I

6 Our goal is simple to provide everyone involved in housing with the advice, support and knowledge they need to be brilliant. 6 Our corporate plan is at the heart of everything we do. Our work in the sector revolves around achieving our three objectives: 1) Supporting a new generation of housing services: By putting the customer at the heart of CIH 2) Shaping the future: By investing in our knowledge - everything we learn, we teach 3) Becoming the home of professional standards: By improving to become excellent We re committed to ensuring that CIH is a modern, inclusive, innovative and responsible organisation that listens to our customers and does all it can to meet the wide range of individual and organisational needs of housing practitioners at every stage of their career. We champion housing with decision-makers to shape community agendas, helping to influence the direction of tomorrow s policy and today s practice by bringing the front-line experience of our members to the table. We exist to maximise the contribution that housing professionals make to the wellbeing of communities, working to transform the lives of the most vulnerable in society. We are the powerful and credible voice of the whole housing sector - continuously advancing new thinking and practice and driving up the standards and skills within housing organisations. Your guide: Find out how we can help you Chartered Institute of Housing

7 Did you know? In 2011 CIH invested 11 million in charitable activities to support the housing profession. Learn with us. Improve with us. Influence with us I I

8 We re in the business of empowering you. We keep you and your organisation up to date with the latest thinking, best practice and housing policy. We re here to help you to learn to be a great housing professional, to provide you with the tools and knowledge you need to continuously improve, and to work with housing organisations and government to shape and influence the housing agenda. Simply, we are here to help you maximise your potential. An effective and well-functioning housing system is essential if we are to emerge from recession in the UK. We are working with, and on behalf of, housing professionals to demonstrate housing s economic value and our impact for communities. Grainia Long, chief executive 8 Your guide: Find out how we can help you Chartered Institute of Housing

9 Learn We are the experts when it comes to your professional development. We deliver industry leading accredited qualifications at all levels and across a wide range of subject areas. We offer first-class practice based learning opportunities in formats that suit your lifestyle. Start learning today, go to page 14 Improve We are the home of sector-led improvement, working with you to drive up professional standards. Our comprehensive range of tools has been especially developed to support individual and organisational excellence. Start improving today, go to page 24 Influence We engage with key decision makers and government at a senior level to shape the housing agenda and create a better future for residents and communities. We listen to our members and work closely with them to identify the priorities for change in the sector. Start influencing today, go to page 42 Learn with us. Improve with us. Influence with us I I

10 Our members are at the heart of our organisation. Join more than 22,000 individuals who are already members. CIH is the professional body for the housing sector and we ve been representing individuals and organisations for nearly 100 years. Our members inform our policy thinking, our good practice resources, and help us to understand the challenges of delivering effective and efficient housing services. Our network of 22,000 people is the foundation on which we source and deliver ideas and thinking to government, the media and the general public. Without the support of our members we would not be able to make the case for affordable, decent homes and great service for the people who live in them. Our members success is our success. CIH membership makes housing professionals stand out from the crowd. Our members feel safe in the knowledge that they are surrounded by a network of like-minded housing practitioners who can offer support, advice, and guidance when they need it. Our members recognise that being part of CIH makes them part of the premier campaigning and thought leadership organisation in the sector. Membership is a positive commitment to being the best you can be. Being a member of CIH is a huge advantage for our employees. It gives them access to the unique experience of CIH of transforming the latest policy into highly effective practice, as well as a community of other professionals to share experiences with. We know that CIH members are well-informed housing professionals. 10 Michael Newey, Group Chief Executive, Broadland Housing Group Your guide: Find out how we can help you Chartered Institute of Housing

11 As a member of CIH, you know that you will be at your best and that your voice will be heard. Interested in CIH membership? We d love to talk to you Why not give us a call on , or visit: Standard membership starts from 151* per year, but we have special memberships for students, tenants, and HR professionals, so get in touch to discuss your membership. Learn with us. Improve with us. Influence with us I I

12 We provide the tools and knowledge you require to deliver a first-class, customer focused service. We offer tailored support to everyone involved in housing and communities, across all roles and career stages. Can you afford not to get involved? Get involved. 12 Your guide: Find out how we can help you Chartered Institute of Housing

13 CIH membership is open to everyone from tenants to students, from front-line practitioners to group chief executives, from the private to the voluntary sectors. If you share our passion for housing you can become a member of your professional body. Over the next few pages you will discover all of the benefits of CIH membership if you re involved in housing, we have something for you. Helping tenants to shape their communities There are over four million homes provided by local councils or housing associations in the UK. Residents of social housing have an increasing influence over how their homes are managed. The best housing organisations know that listening and responding to the views of their customers is vital to their success. CIH tenant membership is designed specifically for residents of social housing, allowing them to keep up-to-date with the latest developments likely to affect their homes, develop their skills and knowledge and increase the contribution they can make to their communities. CIH tenant membership costs less than 1 per week. Equipping students with the latest housing knowledge Available free to anybody studying a housing course recognised by CIH, student membership allows you to take advantage of all of the benefits CIH has to offer. CIH membership provides a host of housing news, information, and resources to keep you up-to-date. You can join CIH as a student member at a discounted fee if you are not studying a CIH recognised qualification. Supporting HR professionals to make their people great We also offer free membership to HR professionals in the housing sector, the people who play such a vital role in the development of skills in their organisations. CIH membership helps HR professionals to stay on top of the fast-changing housing world so they can better support the professional development of their colleagues and better meet the needs of their business. To become a member, visit: Learn with us. Improve with us. Influence with us I I

14 In this section you will find: Professional qualifications Accredited courses Mentoring and career support Positive Action for Disability trainee scheme Active Learning for Residents Be brilliant. We exist to create extraordinary people through professional learning and continuous personal development. We work with world class experts to design and deliver a comprehensive range of accredited qualifications at all levels and across a wide range of areas from leadership to building maintenance. Every year over 20,000 people learn with us, attending one of 150 courses, and there are currently 4,000 students gaining qualifications with us. Why learn? Every day people are changing their lives through learning. Learning something new is a great way to gain confidence and discover talents you never knew you had. You can meet new people, develop new skills and improve your career prospects. For organisations, encouraging your employees to learn can improve motivation and performance to help ensure you are delivering excellent services for your residents. Learning with CIH will help your staff to stay up-to-date with the latest issues faced by the sector, as well as providing them with practical techniques to help them tackle the issues they face day-to-day, and ultimately, help them to do their jobs brilliantly. 14 Over the next few pages you will find information about all the different ways in which you can learn and develop. This is just an introduction to give you a flavour of what and how you can expect to learn. Your guide: Find out how we can help you Chartered Institute of Housing

15 I would go as far as to say the CIH courses played a big part in where I have managed to get to today The courses were hard work but I would recommend them to anyone looking to get ahead in housing. We all have potential, it just needs unlocking! Michael Power, Housing Officer, ExtraCare Charitable Trust Career-long learning with CIH is for absolutely everyone! Whether you choose a post-graduate degree or a level 2 certificate, to go to college or to learn at home through our distance learning centre, our commitment is to help you learn. If your organisation already runs an in-house training programme, why not let CIH explore the opportunities to accredit the courses you deliver? Your staff will gain from having a CIH-recognised qualification. If your learning started in another field say accountancy or environmental health then we can help you translate your knowledge and experience into housing qualifications. And if you have never learned before or have had a bad experience in the past perhaps from school then don t be put off our programmes are flexible and accessible and can recognise your practical skills and experience instead of relying solely on traditional methods of assessment such as essays and exams. Study to suit your lifestyle With CIH Distance Learning, you can study for an accredited qualification in your own time, from the comfort of your own home. Gain the qualification you need to stay ahead of the game in the changing world of housing at a pace that suits you. As a distance learner, you will be linked to one of our delivery centres and given a dedicated tutor to support you by phone and while you study. You will have access to resources from home, so you can fit your learning around other commitments. All of our courses are delivered by e-learning, giving you the chance to stay in contact with other people on the course as well as your tutor, making the whole learning process much more engaging. You re never too old or too experienced to learn, so why not see how CIH can help be part of your career-long commitment to learning? Call us on or visit: or to book a place on one of our programmes. Learn with us. Improve with us. Influence with us I I

16 We understand how busy you are. If you are already working full time, the idea of fitting formal study into your busy day can seem daunting. That s why many of our courses can be completed in bite-sized chunks when and where you want to. We have a network of 78 accredited centres across the UK for face-to-face teaching or you can choose distance or blended learning. To find an accredited centre near you, visit: We have courses for all career stages. Whether you are 16 and considering a career in housing, are just starting out as a front-line practitioner or a new board member, are an experienced manager or a successful executive, we have qualifications and training to help you continuously improve your knowledge and skills. Flexible learning through QCF Many of our courses are delivered through the Qualifications and Credit Framework (QCF) the new system for recognising skills and qualifications in England, Wales and Northern Ireland. There is a Scottish Qualification framework that works in a similar way. The QCF awards credit for qualifications and units, allowing learners to build up their learning in small steps. Learners complete units to accumulate credits, with higher levels of qualifications requiring more credits. As well as CIH qualifications for housing professionals, we have joined forces with the world-class Warwick Business School to offer advanced leadership programmes; with the Chartered Institute of Building we design qualifications for housing maintenance, and we are recognised by the Institute of Leadership and Management to deliver leadership and management courses. To find out about other ways to improve your skills, such as workshops or training courses, go to Improve on page Your guide: Find out how we can help you Chartered Institute of Housing

17 Two days after hearing that I had passed my Level 3 Certificate in Housing Maintenance, I was successful in applying for a position as Responsive Surveyor with my company Sanctuary Housing. This was the position that I had hoped to achieve when I first started studying. I had no idea it would happen so quickly. I would very much like to carry on with more studies in the near future because I feel that I gained so much out of it. Once again thank you. David Bizzell, Responsive Surveyor, Sanctuary Housing Learn with us. Improve with us. Influence with us I I

18 Getting qualified. We set the standards. Literally. We are the largest awarding body for housing qualifications in the UK. Our qualifications are world-class, recognised by employers as the must-have housing qualifications. No-one is better placed than us to help you learn. What can you expect? Created with you in mind; content is relevant, up-to-date, covering the latest housing policy and is both vocational and academic Full range of qualifications for those who are new to studying and for seasoned learners Designed, quality assured and accredited by our expert team of housing and education specialists Flexibility to learn in the way you want Equipping you with the skills and expert knowledge you need to make you a better housing professional For more information visit: Did you know? By the end of 2011, over 4,000 people were studying for a housing qualification with CIH. 18 Your guide: Find out how we can help you

19 Whether you are new to studying, or a seasoned learner, we have something for you. This quick reference guide below gives you an overview of the qualifications we offer. Level 2 qualifications Comparable to NVQ Level 2 or GCSE - Aimed at people new to the housing sector or considering a career in housing. CIH Level 2 Certificate in Housing Practice (QCF) CIH Level 2 Certificate in Housing Maintenance (QCF) CIH Level 2 Award in Community Action in Housing (QCF) CIH Level 2 Award in Sustainable Living (QCF) CIH Level 2 Award for Landlords (QCF) CIH Level 2 Certificate in Neighbourhood Maintenance (QCF) Level 3 qualifications Comparable to NVQ Level 3 or A Level - Aimed at people working in housing or active residents. CIH Level 3 Award in Housing Practice (QCF) CIH Level 3 Certificate in Housing Practice (QCF) CIH Level 3 Diploma in Housing Practice (QCF) CIH Level 3 Certificate in Housing Maintenance (QCF) CIH Level 3 Certificate in Supporting Homeless People (QCF) CIH Level 3 Certificate in Telecare Services (QCF) CIH Level 3 Certificate in Resident Participation (QCF) CIH Level 3 Award in Community Action in Housing (QCF) CIH Level 3 Award in Resident Scrutiny (QCF) CIH Level 3 Award in Governance in Housing (QCF) CIH Level 3 Certificate in Resident and Service User Involvement (QCF) Level 4 qualifications Comparable to HNC or first year of a degree - Aimed at people aspiring to or working at a supervisory or management level in housing. CIH Level 4 Certificate in Housing Practice (QCF) CIH Level 4 Diploma in Housing Practice (QCF) CIH Level 4 Award for Governance in Housing (QCF) CIH Level 4 Certificate for the Housing Profession (QCF) CIH Level 4 Certificate in Housing Maintenance Management CIH Level 4 Diploma in Housing Development CIH Level 4 Diploma in Housing Maintenance and Asset Management We also offer professional qualifications such as the MSc Housing Studies through our distance learning centre. Visit to find out more. We can accredit you. Are you a housing organisation delivering work-based training or a private company carrying out training within the housing sector? We can help you to become an accredited centre so that you can deliver nationally-recognised CIH qualifications to your team. For more information on gaining accreditation visit: deliveringourqualifications 19 Learn with us. Improve with us. Influence with us I I

20 Supporting your career development. Working in housing is not just about the building. It s about making a positive difference to people s lives by providing them with a decent home and environment in which to live. At CIH we know that housing professionals are on the front line of tackling some of the most important and challenging issues in our society and that to do this effectively you need advice and support from people who understand your role. We play a key role in promoting careers in the housing sector and offer a range of career support tools for all members including online career development modules, information and resources, including tips to help you produce a CV that stands out from the crowd. Many members also have access to an exclusive Careers package, which includes tailored guidance and support at every stage of your career. To find out more about the career development services we offer visit: Learn from others through our mentoring scheme Our mentoring service links CIH members with experienced housing professionals who understand the skills and knowledge required by employers. We will identify a suitable mentor for you to work with, and your mentor will provide support and advice to help you reach the next stage in your career. Our mentoring scheme can help you to identify gaps in your skills and knowledge, explore your career possibilities, progress your current role into a higher level position or even help you to return to work after a career break. Focus on your future at a careers workshop CIH offers a range of free careers workshops and webinars to help you focus on the direction of your career. Our workshops are a great opportunity to network with other housing practitioners, share experiences and learn from others. Get confidential career advice Our Careers and Employment Support Line is a free and confidential service for members to seek advice on their careers options in the housing sector. We can help you to work through particular worries or concerns, or advise you on the opportunities available to you in housing. Broaden your horizons with job shadowing CIH works with a range of housing organisations to offer job shadowing opportunities to help you expand 20 Your guide: Find out how we can help you Chartered Institute of Housing

21 As a forward thinking organisation that nurtures the potential of its employees, we are proud to be supporting an initiative that champions diversity, something which is very close to our hearts. We believe that Positive Action for Disability should be embraced by all progressive housing organisations to create a workforce where talented people are valued and respected as individuals. Sanctuary Group, PAfD partner your housing experience. A placement could help to broaden your skills and knowledge and open new opportunities for career progression that you didn t know you had. Structure your professional development At a time of rapid change, the housing sector needs more and more qualified professionals with the appropriate skills, knowledge and practical understanding to deliver outstanding services to customers. CIH offers a continuing professional development scheme to credit the work that you do, helping you to identify areas of improvement and find ways to develop your professional skills to fit in with your housing future. Breaking the glass ceiling for disabled housing practitioners CIH helps your organisation stay ahead of the curve on disability equality. We support positive change in housing through our award-winning Positive Action for Disability (PAfD) scheme, creating the front-line housing practitioners of today and the leaders of tomorrow. The PAfD scheme, winner of the leadership and careers category at the prestigious RADAR People of the Year Awards 2010, helps to further the careers and aspirations of disabled employees in the housing sector. Our two-year traineeships combine work placements with academic study to develop the talents and knowledge of disabled employees while increasing their professional expertise. To find out more visit: Did you know? PAfD helped 18 disabled professionals start a career in housing in Learn with us. Improve with us. Influence with us I I

22 Active Learning for Residents CIH is helping to improve communities by educating and empowering residents Through the Active Learning for Residents (ALfR) programme, CIH recognises and strengthens active residents contribution to their neighbourhood and their housing organisation while also building the coaching skills of employees. This unique programme of qualifications focuses on accrediting the skills gained by residents as they work to change their communities for the better, enabling them to tailor their learning to their surroundings, work at their own speed, and reflect on real life challenges and successes. The programme is delivered by your housing practitioners, trained by CIH to guide residents through our nationally-recognised qualifications. CIH is to be applauded for its development of ALfR to validate residents participation in their communities and I would encourage many more to take part - Who knows where it might lead you? Tenant learner, Level 4 Award in Governance 22 Your guide: Find out how we can help you Chartered Institute of Housing

23 It is great to see two of our most dedicated tenants receiving something back for all the hard work they put in on behalf of their communities. ALfR recogniser ALfR qualifications: Level 2 Award in Community Action in Housing Level 3 Award in Governance for Housing Level 3 Award in Resident Scrutiny Level 3 Award in Community Action in Housing Level 4 Award in Governance for Housing To find out more visit: Learn with us. Improve with us. Influence with us I I

24 Improve In this section you will find: The work of CIH enables housing organisations to put policy into highly effective practice. The next few pages will show you how. Short courses and workshops In-house training and qualifications Management and leadership training Seminars and conferences Exhibition and sponsorship Practice tools Strategic partnerships Year of practice MBUS ASB services Respect charter Consultancy Quality assured scrutiny accreditation Equality and diversity PAfD consultancy services This chapter introduces the range of tools we offer to help you improve your skills and the services you provide from workshops and training to develop your individual skills, conferences to keep you up-to-date with the bigger picture, practice tools to provide techniques to improve the services you deliver, and organisational support and consultancy services to ensure you are working efficiently and effectively. 24 All of the services we offer are informed by our world-class policy and practice activities, so our training, events, and consultancy services can give you the inside track on the latest policy thinking. Your guide: Find out how we can help you Chartered Institute of Housing

25 with us We know what great housing looks like. We know what a great housing professional looks like. Most importantly we know how to make you a great housing professional and your organisation a market-leader. The quick response I received to a request for information posted on CIH s practice hub demonstrates the value and speed of the resource. It can add real value to service provision and just shows how housing associations can share best practice for continuous improvement. Charlie Mosse, Head of Housing, United HA Learn with us. Improve with us. Influence with us I I

26 Short courses CIH s short course programme ensures that both learners and their organisations get the maximum return on investment. Our courses provide you with the tools and techniques to overcome the challenges you face day-to-day. Delegates will leave our courses with greater confidence in their ability to achieve their professional and personal goals. We offer over 200 short courses, so we will have a course just for you. Short courses are delivered by expert trainers in a friendly, stimulating environment to help delegates get the best out of the course they attend. Small groups mean that everyone participates in discussion, so you benefit from a high level of interaction with peers and trainers alike. What you can expect from a short course: A one-day hands-on and interactive course focusing on a specific subject Courses delivered by specialist trainers, with comprehensive materials to take home and follow-up support from our tutors if you need it Covering the latest developments to improve your knowledge and understanding Small groups of 5-16 delegates to make sure you get the support you need 6 hours CPD credit and a CIH certificate on completion I ve attended many courses on this subject in the past but this one made it very clear and easy to understand. Sarah Bentley, Senior Homeless Officer, North Devon District Council Our short courses help you to bring together your learning and day-to-day experience. The course content includes lots of references to your work and the real-life problems and issues you face. For a full list of short courses available, visit: 26 Your guide: Find out how we can help you Chartered Institute of Housing

27 Workshops We want to make your job easier. Our one-day specialist workshops are designed to improve your ability to deal with the most topical issues. We cover an array of topics, and our workshops are constantly evolving to include the latest policy thinking and best practice, ensuring you know what we know. All workshops can be tailored to your company s needs and delivered in-house. Learn with us. Improve with us. Influence with us I I

28 In-house training and qualif ications fi In 2011 we trained nearly 3,000 employees in their own workplace. As well as qualifications and courses delivered by our centres, our expert tutors can come to your premises, or a venue of your choice, to deliver CIH courses tailored specifically to meet the needs of your organisation. All of the short courses and workshops we offer are available in-house and we can also work with you to deliver specialist management and leadership training. If you have a comprehensive training programme at your organisation, why not see if CIH can accredit your existing training? If your organisation has a specific training need or a large number of employees to train, a bespoke, in-house staff development programme may suit you best. In-house delivery of CIH accredited qualifications Our expertise and flexible programmes mean that we can deliver bespoke solutions in-house for your organisation. Any of our qualification programmes can be delivered at your premises, maximising learning and minimising the need for expensive time away from the office. Choosing CIH to deliver an in-house accredited programme is the first step towards equipping your employees with the skills and expert knowledge they need to be great housing professionals. To find out more visit: 28 Your guide: Find out how we can help you Chartered Institute of Housing

29 Management and leadership training Great leadership and management are all the more important in challenging times. That s why CIH is committed to improving leadership practice across the housing sector. We deliver a range of leadership and management programmes recognised by the Institute of Leadership and Management, to support new managers, senior managers, directors and chief executive officers to enhance their leadership skills. For over a decade we have been delivering an innovative programme in association with Warwick Business School, aimed at helping leaders to tackle the challenges the sector is facing. Our long-running experience and proven track record of delivering high-quality training for leaders makes us one of the sector s most respected training providers. Our management and leadership courses provide you with the crucial skills and knowledge to improve performance on an individual and team basis. Covering topics such as coaching and mentoring, performance management and leadership strategies, our courses can help you to transform your organisation. Developed specifically for the housing sector, our management and leadership programmes are relevant to the challenges and changes you face. Management and leadership courses Introduction to Management Programme Four Day Managers Programme Performance Management Programme Action Learning for Senior Managers and Executives Leadership Programme for Housing The Essentials of Leadership 360 Leadership Feedback ILM (Institute of Leadership & Management) Level 5 Diploma for Professional Management, Coaches and Mentors ILM Level 7 Certificate/Diploma in Executive Coaching & Developing Leadership and Mentoring The STEPS programme To find out more visit: Learn with us. Improve with us. Influence with us I I

30 Seminars We host more housing seminars than any other organisation. CIH draws upon a wide range of experts and specialists to deliver one-day seminars that help you to do your job better. CIH seminars are designed to keep you up-to-date with the latest developments on a specific topic, increasing your knowledge and understanding of key housing issues. Relevant, concise and interactive, a CIH seminar allows you to evaluate the latest national initiatives, discuss the implications of regulations or policy advancements, and identify good practice to take back to your organisation. These one-day events, which take place at a variety of locations around the UK, are also a great opportunity to network with fellow housing professionals. Why go to a CIH event? To improve your professional development, knowledge and understanding of the key issues facing the sector today. CIH seminars and conferences are focused, interactive events that provide essential information on current government thinking and policy development, expert speakers and the chance to debate the hottest topics in housing. New for 2012 In 2012 we launched a new suite of events based around strategy, economy and making your organisation excellent. These one day events will look at how your organisation can continue to develop and grow in today s difficult economic climate and feature speakers from other industry sectors as well as housing for a more all round perspective. Full details of these events are available on our website. For more information on seminars and conferences visit: What you can expect from a seminar: An extensive programme of sessions covering the most up-to-date information in your chosen subject A range of credible and influential high-profile speakers focusing on the key issues they specialise in A great opportunity to network with up to 100 fellow housing professionals A cost-effective way to gain an in-depth understanding of a topic without the time and expense of a full conference A comprehensive delegate pack to help you share your learning with colleagues Lunch and refreshments included in the delegate price 4 hours CPD credit 30 Your guide: Find out how we can help you Chartered Institute of Housing

31 A selection of upcoming events Caretakers and Estate Managers Conference, May, Midlands CIH Housing Conference 2012, June, Manchester Housing for Older People Conference, 27 June, Edinburgh Older People s Housing and Support Conference, 1-2 August, Location TBC Maintenance and Asset Management Conference, 4-5 September, Scotland, Location TBC Annual Conference in the Eastern Region, 6-8 November, Stansted SLCNG Annual Conference 2012, November, Solihull Lettings and Homelessness Conference, November, Location TBC Conferences These major events in the housing calendar explore the key issues facing the sector across the UK. The CIH Annual Conference and Exhibition is the leading social and affordable housing event in the UK, bringing together over 5,000 housing professionals and 300 key suppliers. This year the conference moves to Manchester and takes place from June. This three-day event is aimed at employees from housing associations, ALMOs, local authorities and the private and voluntary sectors. What you can expect from a conference: A one to three-day event covering a range of topics relevant to you A variety of expert speakers delivering a mixture of keynote sessions and workshops The opportunity to share learning with hundreds of fellow housing practitioners Sessions covering current government thinking, policy developments and good practice to improve the depth and breadth of your housing knowledge An exhibition area so you can learn about the latest products and services available to the sector Evening events allowing you to network outside of the main conference sessions A comprehensive delegate pack to help you share your learning with colleagues Credit towards your CPD Learn with us. Improve with us. Influence with us I I

32 Have you thought about running your own event? Running your own conference or event is a great way of showcasing your work and best practice to the housing sector. CIH has a long involvement in event organising and understands how to run events effectively. We are committed to the provision of excellent training and events and we will work with you to find the best ways to ensure your events exceed their aims and objectives. We have developed excellent working relationships with our partners who choose us because they know they can trust us to ensure that events meet their business objectives. The CIH conference and events team manage over 70 events and provide events for over 5,000 delegates each year. We have built a team of event organising specialists who build networks of experts to support their delivery of a focused programme for the sector. Organisations we worked with in 2011 included Greenwoods Solicitors, SLCNG, Orbit, Joseph Rowntree Foundation and Bramall Construction. The CIH events team is able to offer a full event management package for anything from half-day seminars or awards evenings to a full residential conference. For further information on our event management services please contact geraldine.chaplin@cih.org 32 Your guide: Find out how we can help you Chartered Institute of Housing

33 Exhibition and sponsorship I have an excellent working relationship with CIH and in particular the events team. I have always found them incredibly professional, approachable, accessible and very personable. I feel I can contact them at any time and I hope they feel the same. Michael Owen, Coffin Mew With more than 80 events across the country each year our events are a great place to meet potential new customers face-to-face. You can reach between 70 and 1,200 delegates per event from as little as 125 plus VAT. We offer tailor made packages at great prices to help meet your company s marketing strategy. Get in touch today to find out more by ing amanda.thurlow@cih.org Top ten reasons to exhibit/sponsor 1. Associate your brand with CIH, the professional body for everyone involved in housing and communities 2. Network with a whole range of delegates from across the housing sector including leading decision makers 3. Promote your organisation to a targeted audience of housing professionals 4. Raise your company profile above your competitors 5. Drive sales through increased brand awareness and customer interaction 6. Scope to get involved with the conference content through sponsorship opportunities 7. Stand out from your competitors 8. Give your customers an opportunity to interact with your products 9. Generate leads from decision makers looking for the best options for their business 10. Gauge market reaction to your products and services and use events as a way to gain feedback Learn with us. Improve with us. Influence with us I I

34 Be better in practice. Informed by our in-house policy thinking, our range of practice tools are invaluable to those delivering housing services in a rapidly changing policy environment. Focused on providing you with practical tips and techniques to give you the knowledge and skills you need to do your job well, our practice tools will help you to drive forward improvements to the services you deliver to your customers. We provide a range of practice tools to support you to do your job brilliantly, translate policy into practice and let you learn from, and share experience with others. Practice online is CIH s comprehensive one-stop resource for how to do housing. Information for you in a way that works for you. Designed to help you improve your organisation s performance and the services you provide to your residents, practice online is updated daily by a team of CIH specialists and expert legal advisers. It offers detailed advice and guidance, supported by examples of good practice across a range of housing topics. A brand new range of bite-sized briefings focusing on current practical issues, our How to... briefings provide key information, checklists and good practice on topics such as: How to manage ASB cases effectively, how to improve housing mobility and how to develop your tenancy policy. Download your FREE briefings from our website: Our practice briefs series provides an overview of good practice in key areas. Accessible and practically focused, practice briefs can help to ensure your organisation is leading the way in the delivery of housing services in areas such as: Delivering the Equality Act 2010, delivering the ASB charter for housing, managing homeownership and fire safety in housing. Self assess your performance using our range of practice charters. Over the next 12 months we will be developing a series of sector-led charters that set out what a good service looks like, to help you continually drive improvement. Each charter includes core commitments underpinned by a series of building blocks based on sector good practice. They provide an excellent framework for you to work with your tenants to self assess the services you provide. Look out for our charters on: ASB, Repairs, Equality and diversity, and Complaints. To find out more visit: 34 Your guide: Find out how we can help you Chartered Institute of Housing

35 Tailoring our services to help you improve yours A strategic partnership with CIH gives your organisation access to a tailored package of support which enables you to learn, improve and influence with us. In addition to membership for your employees and access to all of the benefits it provides, we will work closely with you to identify your individual needs and design a programme of training, policy and practice advice so you can improve performance within your organisation. A strategic partnership with CIH equips your employees with the knowledge and expertise required to deal with the day-to-day challenges faced by front-line housing staff. If a strategic partnership isn t right for your organisation, CIH can work closely with you to create a tailored programme to help you achieve your business goals. To make the most of CIH through a strategic partnership visit: Learn with us. Improve with us. Influence with us I I

36 Over the last 18 months, the government has introduced a whole host of policy reforms which have fundamentally altered the way that housing is and will be funded, accessed and managed. From April 2012 and throughout the next 12 months we will see these changes actually come into effect. So now it is time to put policy into practice. For housing professionals that means a year filled with the practical issues that come with managing change and with making new approaches work. But the challenge doesn t end there. With so much change going on, it would be easy to focus on this alone, but it s really important that housing professionals don t take their eye off the ball and continue to get the basics right and deliver excellent services to tenants. Over the next year, CIH will support you to do both. Our work will concentrate on some priority areas, based on what members have told us is important: Implementing change welfare reform tenancy reform allocations and mobility the new regulatory environment local authority finance Getting the basics right tenancy management anti-social behaviour repairs and maintenance tenant involvement complaints equality and diversity Visit our year of practice web portal to find out how we can help and how you can get involved: 36 Your guide: Find out how we can help you Chartered Institute of Housing

37 Making the best use of your housing stock Affordable housing is a scarce resource in the UK. We can help you to make it go further. CIH manages the Making Best Use of Stock (MBUS) team, funded by the Department for Communities and Local Government, which works across England to provide vital help to social landlords to deal with under-occupation, tackle tenancy fraud and support improved mobility across the stock. The four-strong team of expert advisors can help your organisation to improve its use of housing stock, ensuring your tenants are in homes that meet their needs. To find out more about MBUS visit: Building stronger, safer communities There s nothing more important to us than to ensure access to decent, affordable, and safe homes for some of the most vulnerable people in society. Our new integrated ASB service is key to our efforts to drive improvement in the way the sector prevents and tackles anti-social behaviour. We offer advice and support including training, casework and independent case reviews, and service improvement plans all tailored to meet the needs of your organisation. To find out more visit: Setting the standard Working with housing professionals, partners and tenant groups CIH, the Social Landlords Crime and Nuisance Group (SLCNG) and HouseMark have developed a new charter to support landlords develop excellent, outcome focused ASB services for their tenants. Respect ASB Charter for Housing is the sector-owned replacement for the Respect Standard for Housing Management. The charter aims to improve ASB services across the sector. By signing up to the charter, landlords are making public their commitment to provide a high quality ASB service, and their accountability to tenants for its delivery. Sign-up to the charter is based on a self-assessment approach and can be used as a framework for improvement, tailored to local needs and priorities. To find out more, visit: Learn with us. Improve with us. Influence with us I I

38 The quality of the work done so far by CIH consultancy in reviewing and breathing new life into our Supported Housing business plan has been excellent - it is proving to be excellent value for money too. Lynne Evans, Head of Supported Housing, North Wales Housing Delivering comprehensive, sector leading solutions Our high calibre consultancy team offers consultancy services that are better informed and better placed to provide practical support to members and their organisations than most other consultants. Driven by CIH s core values, our work is designed to deliver positive change and make a real difference for customers. Who are we? Our consultancy team is uniquely placed to access the full range of policy insight, research and practice within CIH. Equally, our work across the sector helps inform the development of next practice. Our team is supported by key associates and interims a fantastic group of experts with the skills and knowledge to deliver up-to-date specialist support to housing organisations. Providing strong, relevant services At CIH we believe that the housing sector is facing significant change. Looking to the future, we know that the sector will be working in very different ways across tenures and with a wideranging customer base. Our vision is that housing organisations seize this opportunity, and the sector builds on its track record of innovation and resilience to come up with practical solutions to these challenges. Our consultancy team supports organisations to: Grow profitably Respond effectively to welfare and social housing reform Deliver service and organisational excellence Participate in new market and policy settings, such as localism and social enterprise Respond to the need for new forms of finance Manage their assets and neighbourhoods more effectively, maximising the value and impact of their housing stock Be at the forefront of solutions for an ageing population Our services include: Business strategy and governance reviews for housing organisations including transfer associations and ALMOs Financial services supporting local authorities and housing organisations with a comprehensive package of financial expertise Asset management delivering strategic and operational solutions that maximise the use and impact of the organisation s assets Regeneration and sustainability offering a comprehensive range of community focused regeneration, community investment and neighbourhood management services Housing service reviews, including ASB critical challenge, action planning and hands on support Preparing for welfare reform assessing the impact of housing benefit changes for over 50 organisations Market rent appraisal supporting housing organisations business cases for diversifying across tenures Housing, health and social care developing a sustainable housing offer focused on the health and wellbeing of tenants and residents Housing an ageing population planning, review and option appraisals with a customer focused approach Supported housing commissioning and delivery of effective supported housing Get involved Across CIH we hold informal roundtables and discussion forums to help us understand what you need, to shape the future for the housing sector and to share experiences with fellow housing professionals. If you want to get involved with us as a CIH member, an associate or to find out more about the services we provide visit: consultancy or call CIH s support and input has been excellent - the presentations and feedback sessions with tenants were particularly well received by all concerned. Tim Ansell, Northampton Borough Council 38 Your guide: Find out how we can help you Chartered Institute of Housing

39 QAS: Quality Assured Scrutiny Quality Assured Scrutiny (QAS) is the framework of standards and new tenant scrutiny accreditation service from TPAS, HouseMark and CIH, three leading sector organisations championing co-regulation. The assessment framework for the QAS accreditation has been developed with the expertise and experience of our organisations in consultation with a range of tenants and landlords right across the sector. QAS accreditation is different because: We are independent and use tenant assessors as part of the assessment and moderation process Accreditation is offered from organisations you can trust and is tenant and outcome focused The process is a value-for-money development tool because we link into existing strategies and plans We understand and take account of your resources throughout the evidence gathering stages to minimise the requirement We have unrivalled expertise in working with a range of stakeholders, from elected members to need-to-reach tenants and client groups We support you in your continuous improvement journey Accreditation is awarded for three years and is independently validated and delivered by a TPAS, HouseMark and CIH partnership. Our tenant scrutiny accreditation will help you achieve real results We provide a trusted, validated, expert assessment of your tenant scrutiny arrangements, helping you to demonstrate your accountability and commitment to making coregulation work. Supporting you in this challenge, our aim is to provide a framework within which you can shape future excellence, develop robust self-regulation and enhanced tenant scrutiny. To register your interest and find out more about how accreditation can benefit your tenants and your organisation, please contact TPAS on or QAS@tpas.org.uk For FAQs and to download the briefing paper Tenant Scrutiny: now and in the future go to: qualityassuredscrutiny Learn with us. Improve with us. Influence with us I I

40 Leading the way on Equality and Diversity With the introduction of the Equality Act in October 2010 housing providers have needed to raise their game across the board on equality and diversity issues. CIH champions organisational and individual excellence within the housing sector and we strive to do the same for the field of equality and diversity. PAfD consultancy services Building on the success of our award-winning PAfD practitioner development programme (see page 21), we offer a range of consultancy services designed to help you improve your front-line practice and performance on disability in the workplace. LGBT Our practice brief Delivering housing services to lesbian, gay, bisexual and transgender customers shows how to deliver equal and accessible housing services to LGBT residents. Developed in association with leading Stonewall diversity champions Gentoo, Metropolitan Housing Partnerships and Knowsley Housing Trust the brief explains why these issues are important, encouraging the sector to change organisational culture so that we can better meet the differing needs of our diverse customers. To find out more visit: The PAfD improvement services support housing organisations to enhance their record on tackling inequality to gain a competitive edge in this key area. To find out more visit: The access survey carried out by CIH was very useful indeed. Not only did it highlight some of the physical barriers we had to overcome within the buildings themselves, but it led to a whole new way of thinking about disability. Thought provoking, sound advice from a critical friend. Stephen Cook, Chief Executive, Valleys to Coast Housing 40 Your guide: Find out how we can help you Chartered Institute of Housing

41 Learn with us. Improve with us. Influence with us I I

42 CIH provides a solutions-focused critique of government thinking whilst maintaining an ongoing dialogue with all senior policy makers and opinion formers a key balance to strike if we re to maintain our position as the key influencer on housing matters. We work closely with senior policy makers to shape the housing agenda and create a better future for residents. We base our work on good analysis of the challenges and opportunities in the housing sector, and a thorough assessment of possible solutions; we see a problem, work out what is causing it, and find ways to put it right. Did you know? Pressure from CIH helped to ensure a 5 year minimum social tenancy in England rather than the proposed 2 years We worked with partners Shelter and NHF to highlight the areas where government is not delivering its policy outcomes in the Housing Report CIH played an instrumental role in securing self-financing for councils in England, the product of five years work 42 Your guide: Find out how we can help you Chartered Institute of Housing

43 Setting the agenda: Ensuring your voice is heard Our policy work is hugely varied. We do some blue skies thinking about the future, we shape government agendas, and we inform the practical implementation of new policies. We continue to emphasise thought leadership and remain at the forefront of debate. We know that if we re going to be successful we have to involve a wide range of people and our proposals have to be grounded. We have to look to the future as well as dealing with the challenges and proposals of today. It s an inspiring and exciting part of our work, offering real potential to make a difference. Shaping policy can take a long time, but seeing things change for the better makes it all worthwhile. Our policy team draws on your expertise and opinion to shape the views, arguments and priorities presented to decision makers. We publish cutting edge research and briefings on key issues to help you and your organisation understand what impact policy changes will have on housing organisations, communities and residents and to help you keep a step ahead. We work to ensure that national housing policy meets the needs of our communities. We bring forward your concerns about policy changes, such as the recent welfare reforms, cuts in investment in housing and proposals in the localism bill. We continue to champion a more sustainable, affordable and balanced housing market, and look to the future challenges we face. To find out more visit Our work to champion the role of housing in supporting equality helped ensure equality and diversity is a fundamental principle of regulation in England CIH ensured the government took the expertise of the housing sector into account when designing the detail of its direct payment of benefits In Scotland we made the case for a different approach to the Scottish Government s Social Housing Charter Learn with us. Improve with us. Influence with us I I

44 How we have helped you influence We worked with the housing sector in England to develop a comprehensive response to government s proposals for welfare reform. Using the experiences of housing professionals to illustrate our arguments gives us strength and credibility in our work with civil servants, ministers, MPs and Lords as demonstrated by the detailed Parliamentary debates on localism and welfare reform which focus on our priority issues. We work collaboratively with other organisations on housing policy and practice. In 2011 we produced a thinkpiece on Making Better Use of the Private Rented Sector to Meet Housing Need in Northern Ireland with the Department for Social Development and SmartMove NI. We supported the Guardian with extensive research to uncover the likely impact of welfare reform in the private rented sector. We worked closely with the Welsh government to support the implementation of new funding arrangements for the Supporting People programme. 44 Your guide: Find out how we can help you Influencing public opinion CIH isn t just a professional body. As a sector we can t solve all our problems alone. In order to really make a difference in these challenging times, we strive to enhance the media s coverage of housing issues to make sure the general public understand the importance of housing to our economy and to our community. We re continuing to fight for affordable, decent homes and quality care, and we need your support to take our message to government, the media and the general public. A credible and authorative voice on housing, we ve spoken out for the sector on some of the biggest national current affairs programmes on TV and radio, including BBC Breakfast News, BBC Radio 4 s Today programme, ITV news and BBC Radio 5 Live. We ve also been working to raise the profile of the sector in national newspapers including the Guardian, the Observer, the Financial Times and the Times. Our work with the regional media has been successful in raising awareness of the issues we face as a sector on a local level across the UK. Chartered Institute of Housing

45 Influencing housing professionals across the globe The global and economic downturn has impacted on policy and delivery of housing in many parts of the world. Our approaches to raising finance and developing partnerships are ones we share with, and learn from, our international colleagues. CIH is constantly building new opportunities to exchange views and learning with housing professionals across the world. Making the case for housing In 2011 CIH worked with delegates at our annual conference to create the second Housing Pact, a sector-led statement setting out what was needed both from government and from us to tackle England s worrying housing challenges. Since then, we have helped the sector to create Housing Pacts for Wales and Northern Ireland, and as we focus on increasing member engagement, we will be calling on housing professionals each year to help us identify our priorities for the months ahead. Following the Housing Pact s strong messages on new supply, we have significantly increased media and political attention given to supply around the housing strategy and autumn statement. To read more about our influencing work and to find out about the progress the sector has made, visit whatarewetalkingabout We have a special grade of membership designed for international housing professionals, aiming to encourage more countries outside the UK to run housing courses which lead to CIH membership. Learn with us. Improve with us. Influence with us I I

46 What we achieved in 2011 For you, for housing and for the sector New team! Making best use of stock has supported 120 housing providers at no cost to organisations, funded by DCLG Helped 50 organisations to prepare for council housing finance reform 2,500 students completed CIH accredited qualifications Launched the 2nd Housing Pact, setting out the sector s priorities for the next 12 months New team! Income and inclusion helped 50 organisations to measure the impact of changes to housing benefit All of our distance learning courses can now be delivered through e-learning Delivered over 100 successful conferences and seminars Brand new website with lots more useful, relevant and easy-to-access information Our successful lobbying resulted in the government reassessing the practicalities of plans for direct payment Published Making the Case for a Housing Strategy, to shape the future of housing in Northern Ireland Launched Housing Pact Cymru to the first minister and opposition parties many of the themes have fed through to the programme for government At the request of the Housing Minister we developed a Community Harm Statement to support organisations to tackle ASB We were mentioned in the media over 3,000 times 46 Your guide: Find out how we can help you Chartered Institute of Housing

47 Over 4,000 housing professionals came to our Housing 2011 conference We successfully lobbied to extend the minimum period for fixed term tenancies from 2 to 5 years Gave evidence to the Northern Ireland Assembly s Committee for Social Development Congratulations! Our first trainees graduated from the Positive Action for Disability scheme & 4 trainees are now permanently employed Launched the Change Network with Orbit - a forum for strategic change Advised over 1,000 professionals on fire safety in housing Worked with a partner to help 16 local authorities to improve services for disabled people We launched, with partners, the first edition of the Housing Report, highlighting the extent of government progress in housing Introduced Northern Ireland s first Housing Pact We now have over 75 accredited centres delivering our qualifications, up from 45 last year Raising the profile of housing - with coverage in the Guardian, Observer, Times, Financial Times, Scotsman, Western Mail, and the Belfast Telegraph Supported our members on a local level with events, policy and media work in nine English regions Follow us on Twitter - join the 4,000 people who are following us already Visit to find out more about our achievements Learn with us. Improve with us. Influence with us I I

48 What we achieved in 2011 For you, for housing and for the sector Our ASB action team has helped over 150 organisations to plan effective ASB strategies Raising the profile of housing - with interviews on the BBC 6 o clock and 10 o clock news, BBC radio Wales, BBC radio 5 live and ITV London In Scotland we lobbied for better quality temporary accommodation and produced good practice standards Championed equality and diversity coming soon our E&D Charter Developed over 10 new qualifications New! Level 2 Award in Sustainable Living to help residents learn how to be green Transforming our communication with members visit to find out more At the forefront of campaigning for the extension of the Shared Accommodation Rate and other housing benefit changes in Northern Ireland Established the Housing Investment Think Tank in Northern Ireland to develop innovation in the finance and delivery of affordable housing Helped to create 1,183 new jobs and training opportunities in Wales through the i2i project New! Corporate Plan to drive our organisation forward over the next 3 years Met the Housing Minister to discuss improving access to the housing market for first time buyers - our work culminated in the launch of the FirstBuy Scheme New! We now deliver all our qualifications in-house 48 Your guide: Find out how we can help you Chartered Institute of Housing

49 Championed the Respect Charter organisations have signed up Reinvigorated the Cross party Housing group with Shelter Cymru - nearly a quarter of Assembly Members attended First of its kind - Level 3 Certificate in Supporting Homeless People in Northern Ireland We have worked with a record number of partners to produce great products and services New team! Strategy and research team advises housing organisations on the housing market and strategy Produced a seminar series on difficult issues in Northern Ireland such as the protection of vulnerable children and adults and effectively handling ASB 250 entries into the UK housing awards great work is going on in the sector Our successful lobbying resulted in the government reassessing the practicalities of plans for direct payment New! Housing 2012 moves to Manchester Central - promises to be bigger and better than ever Guangzhou University in China is now delivering a new CIH course Brand new experiential route to the Direct Final Our work has led to a change in government thinking on the democratic filter, to ensure social tenants can still approach the Ombudsman directly Welcomed North Lincolnshire Homes and South Cambridgeshire District Housing as strategic partners Visit to find out more about our achievements Learn with us. Improve with us. Influence with us I I

50 50 About our business If you join CIH you can be confident that you are part of a value-driven and well-run organisation which puts the customer first. Our work is driven by a passionate belief that our contribution as housing professionals is vital to making communities great places to live and work We are a not-for-profit charity that reinvests all surpluses back into the housing sector We are committed to being an organisation in which everybody can participate, regardless of age, gender, transgender, disability, religion or other beliefs, race, sexual orientation, social background or family or care responsibilities We are committed to improving the diversity of our organisation, our membership, and to equipping housing professionals with the knowledge to promote equality and diversity across the housing sector Our governance Learn with us. Improve with us. Influence with us. Your guide: Find out how we can help you Examples of our commitment to equality and diversity are our participation as a Stonewall champion, and our pioneering Positive Action for Disability scheme We are committed to managing our business in a socially and environmentally responsible way. This ranges from our facility management to the way in which we instruct our investment managers We are committed to promoting green issues across the sector and encouraging housing organisations to develop and implement strategies to protect the environment in which we live We have a team of who all know that their job is about helping you to do your job brilliantly CIH is run by highly experienced Trustees who set the strategic direction of our business and hold the officers to account for our organisational performance. In addition, our President is an ambassador for the whole of the housing sector. For more information about how CIH works, visit: Delivering new and better services to housing professionals CIH and Ocean Media Group (OMG) have a strong relationship developed over many years of joint working. We work together on a number of flagship events, in particular the CIH Annual Conference and Exhibition and the UK Housing Awards. CIH members also receive a free subscription to the sector s leading publication, Inside Housing, when they join CIH. Together CIH and OMG are committed to developing new and relevant products and services for the housing sector. To find out more about Ocean Media Group visit: Improving performance in the social housing sector HouseMark is the leading provider of performance improvement services for the social housing sector. A subscription service, jointly owned by CIH and the National Housing Federation, HouseMark is committed to working with organisations to make best use of their resources, and to achieve value for money and efficiency. HouseMark provides benchmarking and associated services to more than 800 subscribing member housing organisations in the UK, and also offers the only national procurement service dedicated to housing - Procurement for Housing (PfH). For more information visit: Chartered Institute of Housing

51 CIH where you live and work We are the voice of the sector across the UK and internationally. Our teams of specialists in Wales, Northern Ireland, Scotland, across the English regions and in Asia-Pacific offer all of the advice, practical tools and support described in this brochure at a local level, supported by CIH s expert policy and practice teams. CIH Cymru In Wales, we have over 1,000 members in local authorities, housing associations, the private sector, voluntary organisations and academic institutions. CIH Cymru provides a professional and impartial voice for those involved housing and communities, working with organisations to identify solutions to the issues we face in Wales. We are at the forefront of policy development and research, supporting our members to gain the knowledge and expertise to deliver excellent frontline housing CIH Northern Ireland and Republic of Ireland In Northern Ireland and the Republic of Ireland, CIH helps housing professionals to learn, improve, and influence, offering training and qualifications, conferences and events, and sectorleading policy advice to 700 members. We are the first port of call for housing professionals who want to equip themselves with the knowledge and skills needed to gear up for change. We are committed to helping the sector prepare for the future, seeking new opportunities to inform and influence and ensure that we make the case for housing in Northern Ireland and the Republic of Ireland wherever possible. CIH In Scotland, CIH works to shape housing and community agendas to support more than 2,600 members working in local authorities, housing associations, housing co-operatives, Scottish Government and government agencies, voluntary organisations, the private sector, and educational institutions. CIH Scotland strives to transform peoples lives and communities for the better. We enable housing practitioners to deliver top quality services, decent housing, and prosperous communities, equipping them to be the best they can be. CIH Asia-Pacific CIH has almost 2,000 members in the Asia-Pacific region. Based in Hong Kong, the Asia-Pacific branch supports housing professionals across the region, providing housing-specific training and qualifications in China, Macau and Taiwan. CIH Asia-Pacific recognises and responds to changes in housing to ensure housing practitioners have the tools and knowledge to support their customers. Why not get involved with CIH in your area? It s a great way to learn about regional policy issues, improve your skills by sharing experiences with key housing professionals near you, and influence the housing agenda in your area. In England CIH is supported by nine regional boards, who work to provide services for members in their area. Each region participates in regional and national policy consultations, organises local seminars and events, lobbies local MPs, and establish links with local universities and colleges to promote careers in housing. For more information about CIH in the regions visit: 51 *Terms and conditions apply to membership of CIH. For more details please contact Customer Services on All information contained in this brochure correct at time of print, May Chartered Institute of Housing. All rights reserved.

52 Learn with us Improve with us Influence with us Registered as a charity in England and Wales No /R and in Scotland No. May 2012