STATUS: Please click the appropriate boxes that apply. Regular/Continuing Temporary/Limited Duration Full-Time (40 hrs/wk) Bargaining Unit: ESP

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1 JOB DESCRIPTION Form: HRF5005, Ver. 1, Revised 07/12/2013 DATE: 5/7/2018 POSITION #: FS9970 NAME OF INCUMBENT(S): Jody Dudash-Bell JOB TITLE: Financial Services Business Analyst DIVISION: Financial Services DEPARTMENT: Project Management and Business Analysis PAY TABLE/LEVEL/GRADE: 6 REPORTS TO: FA9626 STATUS: Please click the appropriate boxes that apply. Regular/Continuing Temporary/Limited Duration Full-Time (40 hrs/wk) Bargaining Unit: Non-Bargaining ESP Individual Position Pooled Position: Part-Time: Provisional/Grant Funded No. of Employee if this position is pooled. Hours/Week JOB SUMMARY: (This section should summarize the overall purpose ( mission ) of this job in 1-4 sentences. Briefly describe the primary reason the job exists at LCC.) Responsible for the analysis of data and business processes, the Financial Services Business Analyst (BA) provides system and process expertise for the College s Financial Services systems to ensure compliance with federal and state laws and regulations. The BA will perform business process analysis, evaluate technical challenges, document business processes and recommend process improvements and/or technical solutions that increase efficiency and compliance. The BA will work closely with Information Technology staff to support and participate in the development, testing and maintenance of Financial Services related to enterprise systems as assigned. The position will be responsible to configure systems to deliver identified business requirements and resolve technical issues affecting business practices, and is required to balance conflicting and/or multiple priorities. The BA will provide exceptional customer service while resolving system issues, producing and maintaining reporting solutions, facilitating access to financial systems for college-wide users and supporting other projects as assigned. The BA will communicate with customers appropriate to their knowledge and understanding to support resolution and delivery of solutions. The position will also assist in the development and delivery of systems training and webpage updates for the division. DIRECT REPORTS: (If this is a supervisory position (authority to hire, assign, discipline, approve timesheets), list position #s of those supervised). Direct Report(s): Click here to enter position numbers. Use comma to separate

2 ESSENTIAL DUTIES AND RESPONSIBILITIES: Identify and describe the essential duties and responsibilities, i.e., what actions are done and what are the expected results. Most jobs can be described using 5-10 statements. List in priority order, beginning with top priority/must get done, with approximate percent for each (e.g. 20% 1. reconciles grant fund expenditures to balance monthly budget). Other duties, as assigned, are implicit in all position descriptions. % No. Essential Duties and Responsibilities 20 1 Serve as a primary technical resource for users requiring Financial Services Division systems access, reporting solutions, or other systems related inquiries; provide technical support and customer service to ensure requests and requirements are met and delivered according to college requirements and protocols Participate in interdepartmental systems projects, upgrades, testing, maintenance and implementations, serving as a primary technical resource for functional users of enterprise systems within the Financial Services Division to ensure data and process integrity. Provide system and process expertise to ensure successful completion Perform troubleshooting and analysis to determine root cause of identified system issues, identify solutions, gather user requirements and coordinate the application of corrective action(s). Define, clarify and articulate problems to the Senior Business Analyst and other Financial Services Division leadership by providing details and responding to requests. Resolve service requests Collaborate and perform business process analysis with Financial Services staff to ensure efficient workflow for business processes and systems. Facilitate the review of existing uses of technology within the division, and provide recommendations to department leadership regarding new uses of technology that improve efficiency and compliance Coordinate with Project Management and Business Analysis (PMBA) department team members; Analyze business and data needs, apply appropriate technical tools and methods, and support an integrated relational database structure that satisfies business requirements. Collaborate with Project Management and Business Analysis team members to complete projects/service requests, resolve issues, ensure cross training among business areas/systems, and promote an environment of learning and customer service. 5 6 Maintain and support enterprise systems utilized by the Financial Services Division, including but not limited to Banner, UC4, Touchnet, Marketplace and Argos. Create and maintain system documentation, maintenance procedures and enterprise system rules. 5 7 Design, create and maintain requested data extract reports and other reporting solutions for staff and department administrators using knowledge of SQL, databases, Banner and business processes. Serve as a resource for college staff for Argos reporting development, security and requirements. 5 8 Research and stay current on emerging technology or solutions, and promote the implementation of innovative solutions to meet college needs. Create and maintain high-level procedure documentation. Assist in the development and delivery of functional user training needs. Perform other duties as assigned. 5 9 Participate on committees to coordinate the effective use of enterprise systems college wide. CORE COMPETENCIES. Record the knowledge, skills and abilities necessary to perform the essential functions of this position. Provide descriptions of core competencies below (e.g. communication, customer service, decision-making, leadership, problem solving, etc.). An incumbent or applicant must be able to demonstrate and results must be measurable. COMMUNICATION/INFLUENCE 1. Ensure that the Project Management and Business Analysis team, including the Director, is kept abreast of all projects, tasks, and incidents 2. Effectively document meetings, discussions, decisions, and other project management artifacts 3. Strong verbal and written communication skills; strong technical writer TEAMWORK 1. Embrace and leverage diversity 2. Work cooperatively in a team-centered environment 3. Solicit input from team members and leadership to improve the quality and efficiency of solutions PROJECT MANAGEMENT 1. When performing the role of a project leader, as assigned, by Director or team leader, manage and coordinate tasks across multiple teams to ensure successful completion of the project

3 2. Ensure all related project management artifacts you are responsible for are up to date and consistently maintained, in accordance with team s policies and procedures LEADERSHIP 1. Facilitate meetings and/or discussions as required 2. Assume responsibility for all assigned tasks and prioritization without direct supervision 3. Make tactical decisions based on available information 4. Serve as backup point of contact for Team Lead, as requested BUDGET 1. Efficiently, effectively, and conservatively utilizes LCC resources at their disposal 2. Assists leadership in identifying expenses that will impact current and future fiscal-year budgets TECHNICAL / POSITION SPECIFIC EXPERIENCE 1. Utilizing solid critical thinking skills; assist with analyzing and defining system specifications necessary to develop best-in-class IT solutions 2. Able to react in a timely and rational fashion to crisis situations 3. Stay current on relevant technology and learn new IT skills, as required, to remain successful in the position 4. Proficient in desktop productivity tools (e.g. Microsoft Office) 5. Ability and willingness to stay current on relevant technology and to learn new programming languages, applications, and/or system platforms, as required CUSTOMER SERVICE 1. Strives to meet or exceed external and internal customer expectations 2. Provides excellent, responsive and timely customer service OTHER: 1. Ability to work independently and with a team 2. Ability to maintain confidentiality EDUCATIONAL/EXPERIENCE REQUIREMENTS: Identify the education and/or equivalent combination of education and experience, plus additional specific years of experience, certifications, licenses and/or special training required to perform the essential functions of this job. Required: Bachelor s degree and minimum 1 year relevant work experience, or Associate s Degree with minimum 3 years relevant work experience required 1-2 years technical enterprise systems support experience required 1-2 years Accounting/Finance or other heavily regulated industry experience required Preferred: Enterprise report writing (current solution: Evisions Argos) preferred Experience with SQL preferred 1-2 years Banner experience preferred PHYSICAL AND MENTAL REQUIREMENTS: Complete the physical and mental demands on the attached ADA Checklist that must be met to successfully perform the essential functions of this job. Mobility around the LCC campus is a normal part of the position s functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Go to the ADA Checklist. WORK ENVIRONMENT: Complete the work environment characteristics on the attached ADA Checklist that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Go to the ADA Checklist. Incumbent s Name (if any). Incumbent s Signature*

4 Supervisor s Supervisor s Name Signature* Dean/ELT s Dean/ELT s Name Signature Note: Signature means approval, otherwise return for signatures. HR Rep Human Resources Rep. Signature Note: Position description to be reviewed annually, upon posting or transfer of person or position.

5 Lansing Community College ADA Compliance Job Description Checklist The immediate supervisor is responsible for completion of this form. Fill in more information as needed that apply to the essential job duties of the attached job description. Position #: Enter Position #. : Click to enter a date. Supervisor s Position #: FA9892 Materials Used: Standard Office Equipment: Computer keyboard, mouse, screen (either desktop or laptop) Various software (spreadsheet, word-processing, web-base, other media) Telephone, blackberry, fax Others, please list: Click here to enter text. Standard Trades Equipment: Carpentry Electrical Plumbing Others repair/maintenance tools, please list: Click here to enter text. Mental Functions: Auditory Functions: Visionary Functions: Comparing (compare/contrast data, people, things) Synthesizing (combine data, concepts, interpretations) Computing (math calculations or carrying out formula operations) Compiling (gathering, classifying, evaluating data, people, things) Talking (express ideas, thoughts, languages, conveying details, accurately, loudly, quickly) Paper and Pencil/pen Projector and Screen Copier. collator, reproduction Copying (entering, posting, transcribing data) Analyzing (examine, test data, present alternative actions) Hearing (receive details through oral communication, make fine differences in sound with other sound interference e.g. running machines, other people) Near acuity (at 20 inches or less when minute accuracy is essential) Far acuity (more than 20 inches when day and night/dark conditions are essential) Depth perception (3 dimensional vision, judge distances, space) Color vision (distinguish colors) Field of vision (up-down and right-left) Smell and Tasting Functions: Flavors & odors (distinguish similarities, differences, intensities, qualities using tongue & nose) Movement, Strength, Repetition Functions: Climbing Kneeling Reaching Balancing Crouching Grasping Stooping Crawling Picking/Typing/Keyboarding Sedentary (exert up to 10 lbs of force to lift, carry, push, pull, move objects; sit most of the time) Medium (exert lbs of force, walk/stand frequently) Heavy (exert lbs of force, walk/stand routinely) Very Heavy (exert over 100 lbs of force, walk/stand routinely) Environmental Conditions: Weather (rain, snow, wind) Extreme cold (inside, outside) Extreme heat (inside, outside) Confined/restricted spaces Based upon Vibrations Hazards (fumes, odors, dust, toxic chemicals, allergens, Extreme noises Hazards (fumes, odors, dust, toxic chemicals, allergens, poor ventilation, shock)

DEPARTMENT: Enterprise Systems REPORTS TO (position #): FA9985

DEPARTMENT: Enterprise Systems REPORTS TO (position #): FA9985 Human Resources POSITION DESCRIPTION DATE: 11/14/2017 POSITION #: FA9840 NAME OF INCUMBENT(S): JOB TITLE: DIVISION: Applications Developer Analyst Information Technology Services DEPARTMENT: Enterprise