Chairman s. desk. Inside Innovation of Quality - Quality of Innovation - 20th Quality Summit CLICK FOR INSIDE PAGES. from the.

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1 N E W S L E T T E R SEPTEMBER 2012 Chairman s from the desk Inside Innovation of Quality - Quality of Innovation - 20th Quality Summit Star Speakers Profile Master Classe with Richard Schonberger and Registration Master Classe on Risk Management and Registration 12th TPM National Conference 2012 Our belief is that quality, innovation and design forms the base of a sustainable development philosophy for all economic and social fields: industry, services, commerce, civil engineering, ICT, energy, education, healthcare and administration. Therefore, development and innovation of organizations, processes and products that meet the needs and requirements of customers and society in a sustainable framework, constitute the focus of the 20th National Quality Summit 2012 on 2nd and 3rd November This year we have 2 Masterclasses; one on Risk Management and the second on Manufacturing Best Practices: Surviving and thriving in a hyper competitive world to be conducted by Mr Richard Schonberger, President, Schonberger and Associates on 1st Nov 2012 followed by a Two day Summit with several International speakers namely Mr Yukhiro Ando, TQM Consultant and Lead Examiner of the Deming Prize Committee; Mr Marc Amblard, Chief Executive Officer, EFQM; Dr Scott Steedman, Director of Standards, BSI Group,UK; Mr Paul Phyall, LRQA Senior Vice President Asia & South East Asia Area General Manager, Lloyd s Register Quality Business Assurance Limited. I strongly urge all CII members to nominate as many delegates to this flagship event of CII. We are also delighted to inform you that our Partners have just launched the EFQM Excellence Model It will encourage organisations to move from disciplined corporate cultures to agile ones that are better suited to the rigours of today's global economic environment. It will still feature 9 criteria (5 Enablers and 4 Results).CII IQ will also begin services in this area from January CII IQ has also tied up with the British Safety Institute and EIPM - The European Institute of Purchasing Management to introduce new programmes across the country. The month of September saw some very important conferences organized by CII IQ for the spread of competitiveness of Indian Industry. The major conference on TPM TPM National Conference at Chennai on 6-7 September was attended by over 250 participants. Kaizen Championship Trophy and SONA Kaizen Award was won by IOCL - Barauni Refinery Sr. Manager Level, Mahindra & Mahindra Ltd Nasik Supervisor / Manager Level, Marico Ltd Pondicherry Operator Level, based on the competition organized at the TPM National Conference. CII IQ has been spreading the message of Six Sigma over the last few years. Six Sigma Competition organized on September at the Institute of Quality in Bangalore saw 24 companies competing for 4 Trophies. The winners were Ashok Leyland, Chennai, Max Life Insurance Company Limited, Gurgaon, Reliance Industries Ltd, Baroda and TVS Motors Ltd, Hosur. The QMS division of CII IQ entered into an agreement with Bharat Forge Limited for providing training services to Quality professionals in the BFL Group companies for a Post Graduate Diploma in Quality Management. This will be a one year Program and will cover the entire range of quality tools and frameworks required for an engineering company. Speakers at the National Summit on Quality in Education held by CII Institute of Quality on September at Infosys Limited, Bangalore brought in an ocean of knowledge, a sea of experience that they shared with over 550 delegates by igniting minds to work towards change which was the essence of the two day event. CII IQ s goal was achieved with every delegate heading home with at least one revolutionary idea and associations that had potential to transform their institution into a change agent and benefiting their most important stakeholder, the Student. We are happy to share with you that The Future Foundation School has been accredited by National Accreditation Board for Education & Training, Quality Council of India and this school has been supported by our Education 6th National Conference and Competition on Six Sigma Best Practices in Manufacturing Missions to Lean Organisations Business Excellence - A Step by Step Implementation Approach Scenario-Based Strategic Planning in Times of Tumultuous Change...ATKearney Forthcoming Programmes Contact Details Excellence Team through Counselling & Training in their Excellence Journey. We hope to see you all at the Quality Summit. For any assistance or enquiries about the Summit or our Services, please contact Greeta Varughese and the IQ team. Regards N KUMAR PROGRAMMES CONDUCTED CII-IQ TRAINING CALENDAR CII-IQ SERVICES FORTHCOMING PROGRAMMES CLICK FOR INSIDE PAGES

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3 20th National Quality Summit, 2012 Star Speakers Profile Richard Schonberger, Ph.D., is president of Schonberger & Associates of Seattle, providing seminars and advisory services to industrial and service organizations worldwide. He is author of over 170 articles and papers, a 12-volume video set and several books including : Best Practices in Lean Six Sigma Process Improvement: A Deeper Look, with Telling Evidence from the Leanness Studies (New York: John Wiley & Sons, 2008), Let's Fix It! : Overcoming the Crisis in Manufacturing, World Class Manufacturing The Next Decade: Building Power, Strength, and Value (1996) - in seven languages and six printings), Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity (1982) - in nine languages and 25 printings; etc. to mention a few. Schonberger is originator of the now widely-used term (and supporting concepts), world class manufacturing. Among his current activities, Dr. Schonberger is director of: 1. The Leanness Studies, an on-going tracking of inventory turnover data for more than 1,200 companies in 33 countries. 2. An international benchmarking research project called World Class by Principles (WCP), with assisting research partners in leading nations globally. Yukihiro Ando has been offering his expertise as a TQM consultant for many years to a large number of companies in manufacturing and service sectors, in Japan and outside Japan (e.g. India, Thailand, U.S.A, Singapore, Malaysia, Philippines), of which 25 companies have been awarded the Deming Application Prizes. As well as serving as a lecture and a coordinator of the The Overseas Human Resources and Industry Development Association (HIDA) (former AOTS) for many years, he is a lecturer for quality management seminars held by organizations such as the Union of Japanese Scientists and Engineers, and has established a reputation as a lecturer who gives practical, enjoyable lectures. He has published many books on TQM. He was awarded the 1987 and 1997 Nikkei QC Literature Prizes. He was awarded the 2010 Distinguished Service Award for Promoting Quality Control from Japan Society for Quality Control. His book co-authored with Pankaj Kumar published in 2010 Daily Management - The TQM way was awarded 2011 Masing Medal from International Academy for Quality. Marc Amblard: As a citizen of both France and the US, I first trained as a mechanical engineer and later obtained my MBA in the US. I ve almost always worked in global industrial organisations, in France and in the US. These were in the automotive industry (PSA, Valeo and Renault) and more recently in the rail industry (Alstom). In the first half of my career, I had operational positions in export sales, project management and manufacturing. In the second half, I focused on development and strategy, building industrial JVs around the world, managing a product portfolio and finally leading strategy. Paul Phyall joined LRQA in 1993 after working internationally in the Power Generation sector for eleven years. During his career in Lloyd s Register he has undertaken varied operational and strategic roles, including Managing Director of LRQA Korea, Chairman of LRQA China and Strategic Manager for LRQA Asia. In July 2006, he was promoted to LRQA Senior Vice President for Asia responsible for LRQA s businesses in 12 countries across the Asia Pacific. In July 2011, Paul was appointed as the South East Asia General Manager for Lloyd s Register Group companies and continues to lead the LRQA business throughout Asia. Paul is a member of LRQA s Global Management Team responsible for the strategic direction of LRQA and the Asia Leadership Team for managing LR s Asian businesses of Marine, Energy, Transportation and management systems. Paul has an engineering degree and an MBA, and is a Fellow of the Chartered Quality Institute and Chartered Management Institute. He was born in England. Some of his spare time is spent supporting charitable activities with his family, work colleagues and friends. Paul see s risk and the management of risk as an every day activity and as a way of life for governments, businesses and people alike; not just to negate risks but also to create opportunities. Scott Steedman is Director of Standards at BSI where he is responsible for the UK National Standards Body, representing the UK internationally and advising industry and government on the role of standardisation and knowledge transfer in innovation, growth and sustainable development. Formerly a lecturer in engineering and Fellow at Cambridge University, Scott spent twenty years working in industry for consulting and contracting companies on major infrastructure and building projects around the world. Scott is an Executive Director on the Group Board of BSI and a nonexecutive director of the Port of London Authority. He is a former Vice President of the Royal Academy of Engineering and of the Institution of Civil Engineers. He was appointed CBE in 2010 for services to engineering. 20th National Quality Summit Sponsorship Opportunities Principal Sponsor Platinum Sponsor Gold Sponsor Silver Sponsor Corporate Contributor Contact: tarina.b@cii.in ` 15 lakh ` 10 lakh ` 5 lakh ` 3 lakh ` 2 lakh 0 3 CLICK FOR NEXT PAGES

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5 Confederation of Indian Industry To: Members and Select Non-Members, 3rd September 2012 MASTER-CLASS by Richard J. Schonberger Title Manufacturing Best Practices: Surviving and Thriving in a Hyper-Competitive World Thursday, 1 November hours Vivanta by Taj, Yeshwanthpur, Bangalore CII Institute of Quality is pleased to announce a half-a-day Master Class on Manufacturing Best Practices: Surviving and Thriving in a Hyper-Competitive World scheduled on 1st November 2012 at Vivanta by Taj, Yeshwanthpur, Bangalore by Richard Schonberger, Ph.D., is president of Schonberger & Associates of Seattle, providing seminars and advisory services to industrial and service organizations worldwide (brief profile attached). Objective The Master class focuses on best practices in manufacturing, extending downstream in distribution to retailing and to customers. The inputs are drawn from his leanness database on global trends, in continuous process improvement, driven by such methodologies as Lean and Six Sigma. Participation in this programme would provide opportunity, for senior managers and professionals in manufacturing and downstream functions, to learn from experience- and research-based best practices for thriving in a hyper-competitive world. The concepts and methodologies presented emphasize customer-focused outcomes that require changes in conventional practices in Production engineering, Operations, Supply Chain, Human Resource Management, Performance management, Marketing and Sales, Accounting etc. Largely, these best practices require simplification not elaboration, and cost-saving rather than capital-intensive solutions. Master class will cover: Driving process improvement where it s been neglected and its untapped potential is significantly high in the clogged logistics channels. Simplification through de-proliferation of losers that tie up capacity (money-losing part numbers, products, suppliers, even customers). Modifying unsound policies/ constraints that lock-up productive equipment/ resources to enable quick and small-lot response. Gravitating towards efficient and effective performance management practices that are light-handed and intensive at low levels. Chain, Process Improvement Programmes etc. will find the inputs quite stimulating and rewarding to initiate improvement actions in their organisations on return. Takeaways Attending the Master Class would enable the delegates to gain a broader understanding/ perspective on how to unify the different activities/processes to effectively address the cause of serving the customer of the enterprise. Related to that, one develops a deeper understanding of the impediments in the way of continuous process improvement, and how to deal with them. Participation Fee: Types of Organisation CII Members Non Members International Delegates The fee includes 12.36% service tax. Fee Per Participant Rupees 22,472/- Rupees 28,090/- US $ 500 Members are requested to make use of this unique MASTER CLASS and also nominate their colleagues to attend the same. Overall, these are cost saving, overhead-reducing responses that neutralize major impediments to process excellence throughout the value chain. Target Audience This Master Class offers best practices in the overall executive s agenda. CEOs, Directors, Heads of SBUs, CXOs, V.Ps, Plant Managers and Senior Managers involved in different functions such as Manufacturing, Quality, HR, Finance and Accounting, Supply Greeta Varughese Senior Director & Head CII Institute of Quality 0 5 CLICK FOR NEXT PAGES

6 Confederation of Indian Industry Registration Form Please indicate type of organization Types of Organisation CII Members Non Members International Delegates Fee Per Participant Rupees 22,472/- Rupees 28,090/- US $ 500 The above fee is inclusive of 12.36% service tax. Organisations nominating 3 or more nominations to the programme would be entitled to a 10% discount on total delegate fees payable. All discounts are valid only if the delegate fee is received before the commencement of the programme. Pre-registration and pre-payment is essential for participation. Cheque/DD towards delegate fee should be drawn in favour of CII Institute of Quality, payable at Bangalore. Delegate fee is non refundable change in nomination is acceptable. Ms Jayashree Das Confederation of Indian Industry CII Institute of Quality Bharat Nagara 2nd Stage, Magadi Main Road Vishwaneedan Post Bangalore Tel: / 7690/ 9391 Fax: / jayashree.das@cii.in MASTER-CLASS by Richard J. Schonberger Title Manufacturing Best Practices: Surviving and Thriving in a Hyper-Competitive World Thursday, 1 November hours Vivanta by Taj, Yeshwanthpur, Bangalore Our organization will be represented by: Name /Designation / mobile no./ id The delegate fee Rs.. drawn in favour of CII Institute of Quality payable at Bangalore is attached. NominatingAuthority: Designation: Company: Address: Tel: Fax: 0 6

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8 Thursday, 1 November hrs hrs Vivanta by Taj, Yeshwanthpur, Bangalore Mohanish Kapur Confederation of Indian Industry-Institute of Quality Phase IV, Udyog Vihar Gurgaon Plot No F, Sector 18 Tel: / Fax: mohanish.kapur@cii.in Our organization will be represented by: Name Designation Phone ID Name of the HR & Quality Head Designation Phone ID Nomination by: Designation: Company: Address: Tel: Mobile: Fax: Delegate Fee: Delegate fee (per participant) Rs 5700 (Inclusive of Service Tax) Delegate fee : Cheque/DD drawn in favor of CII Institute of Quality, Payable at Bangalore. Delegate fee is not refundable. Changes in nominations are acceptable. Delegates are requested to make their own arrangements for accommodation. For registration and more details please contact Mohanish Kapur, CII-IQ 0 8

9 12th TPM National Conference 2012 CII Institute of Quality TPM Club India conducted the 12th TPM National Conference in Chennai on the 6-7 September which was attended by over 300 participants from more than 100 companies. Mr J Srinivasan, Mentor Director TTK Group released the latest edition of KITAB ( TPM Club India s enewsletter) at the Inaugural Session of the Conference along with Mr Sanjay Sharma Vice President, Hindustan Coca-Cola Beverages P Ltd and Mr Raja Krishnamoorthy,TalentMaximus India Pvt Ltd. To motivate the Indian Industry in their journey of becoming competitive, TPM Club India initiated recognizing companies who have done excellent work through the Kaizen route. This was done through the competition organized where the Industry participants select the best among the Kaizens presented by the companies. To support this initiative Dr Surinder Kapur, Founder Chairman and Managing Director, Sona Group has instituted the Sona Kaizen cash award to recognize the winners. by Dr Surinder Kapoor under 3 different categories. A cross section of the participants at the 12th TPM National Conference Mr Raja Krishnamoorthy, Talent Maximus India Pvt Ltd & Mr J Srinivasan, Mentor Director TTK Group releasing KITAB The winners of the previously organized 2 Kaizen conferences for the year 2012 competed for the prestigious TPM Championship Award and the SONA Kaizen Awards sponsored Mr Jun-ichi Uchida, GM of TPM-SCM Development, JIPM-Solutions Co., Ltd speaking at the Conference Mr Sanjay Sharma, Vice President, Hindustan Coca-Cola Beverages P Ltd, Mr Raja Krishnamoorthy, TalentMaximus India Pvt Ltd, Mr J Srinivasan, Mentor Director TTK Group & Mr Rajesh Parim Principal Counsellor & Head TPM Club India at the inaugural 0 9 CLICK FOR NEXT PAGES

10 The Winners in the three categories were: CATEGORY COMPANY TOPIC Operator Level Marico Industries, Pondicherry Easy to clean / Lubricate Manager Level Mahindra & Mahindra Ltd, Nashik Customer complaint / elimination Senior Manager Level Indian Oil Corporation, Barauni New Technology Introduction / Process Modification Mr. R B Singh, Chief, Quality & Manufacturing Excellence, Sona Koyo Steering Systems Ltd, presented the winners with the Kaizen Champion Trophy as well as the Sona Kaizen Cash Award of Rs.50,000/- each. Winners of Kaizen Championship Trophy and Sona Kaizen Award For more details about the Conference and about TPM Club India please contact Preethi Peter at preethi.peter@cii.in 1 0

11 6th National Conference and Competition on Six Sigma CII Institute of Quality organized its annual Sixth National Conference on Six Sigma on September at Bangalore. The two-day conference at the CII-IQ campus in Bangalore was inaugurated by Mr Rakesh Rajora, Director & Head, Business Engineering Global Head, GBS Productivity, Duetche Bank India. The Conference was attended by 85 participants from 34 companies of which 24 made presentations. Mr Rajesh Parim, Principal Counsellor & Head, TPM, Lean & Six Sigma, CII Institute of Quality in his welcome address to the participants said the concept of Six Sigma is challenging & learning together is a very unique concept. The participants would benefit from the exposure to various innovative tools and techniques which could be used for making their companies better & competitive. Chief Guest Mr Rakesh Rajora, Director & Head, Business Engineering Global Head, GBS Productivity, Duetche Bank India Presentations were selected by 3 jury members; Mr AG Krishnan ( Counsellor, CII Institute of Quality ), Mr K Seenivasan (Titan Industries Ltd) and Mr Anuroop Dutt (Tata Consultancy Services). Participating Organizations 1. 3M India Ltd 2. Amararaja Batteries Ltd 3. Ashok Leyland Ltd 4. Brakes India Ltd 5. HCL Technologies Ltd, Chennai 6. HCL Technologies Ltd, Noida 7. Kennametal India Ltd 8. Larsen and Toubro Ltd 9. LM Wind Power 10. Max Life Insurance Company Limited 11. QUEST Global Engineering Pvt Ltd 12. Reliance Industries Ltd, Jamnagar 13. Reliance Industries Ltd, Baroda 14. Reliance Industries Ltd, Hazira 15. Reliance Industries Ltd, Patalganga 16. TAFE, Doddaballapur 17. Tata Chemicals Ltd 18. Tata Motors Ltd 19. Times of India 20. TVS Motors, Hosur 21. TVS Motors, Mysore 22. Wabco TVS 23. Wipro The winner under 4 different categories included: Category: Lean Improvement - Manufacturing Organizations Winner : Ashok Leyland, Chennai Runner Up: Tata Chemicals Ltd, Mithapur 1 1 CLICK FOR NEXT PAGES

12 Category: Process Improvement - Service Organizations Winner : Max Life Insurance Company Limited Runner Up: QuEST Global Engineering Pvt Ltd Category: Quality Improvement Continuous and Bulk Organizations Winner : Reliance Industries Ltd, Baroda Runner Up: Times Of india, Hyderabad Category: Quality Improvement Discrete Manufacturing Organizations Winner : TVS Motos Ltd, Hosur Runner Up : Tractors & Farm Equipments, Doddaballapur 1 2

13 Quantification of the tangible savings realized by application of Six Sigma techniques in the 13 batches conducted by CII Institute of Quality in various regions. Region Batch No. of projects completed Savings Rs. (In Lakhs) 1st batch nd batch rd batch Bangalore 4th batch 5th batch th batch th batch th batch st batch Delhi 2nd batch rd batch Pune 1st batch 2nd batch Total 13 Batches 335 2,230 For more information on the Conference and CII-IQs Six Sigma initiatives, please contact Mamta Rai at mamta.rai@cii.in 1 3 CLICK FOR NEXT PAGES

14 Best Practices in Manufacturing Missions to Lean Organisations CII Institute of Quality (CII-IQ), committed to promote productivity improvement methodologies in Indian industry to help them achieve organisational excellence, continuously facilitates the transformation of many companies with the proven, result oriented tools and techniques of Lean Manufacturing. Besides the continued consultancy and training services to organisations of varying businesses and product categories, CII-IQ has also, through Missions initiated the concept of cross-learning between organisations by exposing the best practices in manufacturing systems. The objective is to improve the competence level by sharing of best practices; Learn by seeing, create awareness and support deployment of Lean initiatives. After the success of the Lean Conclave in Chennai, CII-IQ organised two Missions to Lean organisations in Bangalore and Chennai. The takeaways from the Mission were of great value adding to all the participant companies which will significantly help them in their implementation process. Lean Mission, Chennai, August The two day mission to Dell India, Brakes India and Wabco TVS, together with an awareness lecture on Lean, had 25 delegates from 11 companies participating in the Chennai mission. Participants on the first day underwent an awareness session on Lean Manufacturing followed by a visit to Dell India at Sriperambadur. In the awareness session, participants learnt how to increase their survival zone in the current market downturn, understood how Lean or TPS could be built; how line organisation can be improved and steps involved in lean implementation. In Dell India, participants walked through the value streams of Laptop and Desktops to pick up key learnings on Man machine coordination which had resulted in high productivity. Ergonomically designed work stations, smooth material flow, speed and flexibility in production were the few highlights of the shop floor. Dell India also shared how they were managing their supply chain which is one of the best in the world. Mr Navneet Kejrival, Director-Engineering, welcomed the mission members and gave presentation on the company and their excellence initiatives. Mr Mohan Boovaragan presented a McKinsey evaluation methodology on 17 parameters, which the company was following for continuous improvement. Pull system with Kanban. The experts from the shop floor explained the operations of Kanban, cell manufacturing and other systems. The visual management as a whole system and the single piece piece flow in the machine shop were excellent learnings. In Wabco India, Mr Narasimhan Head, TQM and 6Sigma gave brief presentation on the company. Mr Vasudevan explained the work of the Lean Promotion office in Wabco and spoke about the Kaizens done by operators. They shared their activity on how the company has addressed the sudden increase in customer demand and improved the capacity of the existing system without increasing manpower, machines and working time. On the shop floor, line leaders and operators explained their Kaizens, benefits achieved and rewards and recognitions they emanated from lean manufacturing. Lean Mission, Bangalore, June 27 delegates from 16 companies visited Bosch India, Tegutec, Gokaldas Exports and Weir Minerals, each of whom had achieved considerable progress in their journey of continuous improvement. In Bosch India, the delegates were exposed to the rigorous implementation of VSM as a tool for waste identification and how Bosch was achieving continuous improvements through Bosch Production System(BPS). Mr Prasanna Chander, Manager-BPS explained BPS implementation in Bosch. In Taegutec, the participants walked through a world class shop floor which manufactures cutting tools. The 5S implementation was an excellent learning for all. In Weir Minerals, Mr. Surendra Menon, Business Head, WMI delivered a welcome note and Mr. Binesh.G, General Manager Business Development presented the WMI company operations and excellence initiatives. Mr Gautam, Plant Lean Facilitator shared Lean initiatives deployed across the organisation. The key learning for the participants was how Weir Minerals had implemented Hijunka or the load levelling in their manufacturing system. The actual single piece flow was the highlight at Gokaldas Exports. Participants also experienced the implementation of several industrial engineering concepts. Mr Raghavendra, Manager-Kaizen Promotion Office presented about the company and its Lean initiatives.. On day two of the Mission, the delegation visited Brakes India at Padi, Chennai. The VP-Padi Operations Mr. Ashok and VP-Special Projects Mr. Sivararamakrishnan, shared details of the company and its excellence initiatives. Participants visited the shop floors and the warehouse where the company has effectively implemented a Delegates in Weir Mineral s shopfloor Explaining the Pull System and Kanban in Brakes India For more information on CII-IQ s initiatives in Lean Manufacturing please contact N Yogesh at n.yogesh@cii.in 1 4

15 Business Excellence - A Step by Step Implementation Approach By Shivakumar KR, Senior Counsellor- Business Excellence Excellence pervades success. In business, Excellence means the ability to replicate success time and again thereby achieving sustainable success. This repeatable success is to be attributed to the ability of the Organization to show consistent, predictable and comprehensive success amongst all its stakeholders such as Customers, People, Investors, society, interested parties etc across relevant parameters. This would also mean that the Organization sets new heights in its performance and constantly monitors and betters competition. How do Organizations do this? While there are various ways of doing this, The 9 Box EFQM Excellence model with its RADAR offers a systematic way of moving towards excellence which ensures maturity of the processes and results so that they can be sustained over time. One of the many proven way is as listed below. Develop the Vision statement in line with its stated Mission which articulates its stated purpose or line of business. Develop and agree on a strategy linked to its envisioned f uture. Arrive at the set of balanced results across its stakeholders for now and the future considering the strategy as well as needs and expectations of stakeholders. Identify the critical success factors needed to succeed after an environmental scan and its own competencies based on the markets it operates. Prepare a process map encompassing all processes of the Organization. Identify the Key processes from the map linking the critical success factors leading to the achievement of its Strategic Objectives. Develop indicators for monitoring the performance of the Key Processes. Drive / Develop initiatives which focus on the delivery, improvement of the Key Processes. While the Key processes are important to deliver the strategy and the intended objectives, adequate focus also needs to be given to the Support processes which aid in the achievement of the objectives. Support processes include IT, Technology, Finance, supply chain partners, resources such as material, equipment, other assets and not to forget knowledge management. Needless to say, People are central to driving these and can also be deemed as resources that should be trained, competent and are to be taken care of by involving, empowering and also caring for them. Steering a company towards Excellence also requires a structure with a prime mover in the Organization preferably the CEO. This structure can vary depending on the complexity, culture, and dynamics of the Organization. CII- IQ offers support to Organizations wanting to implement this model by way of Training, Consulting, Assessments of various types and also has an Award scheme which helps Organizations assesses their pace of progress by way of recognition at different levels. Do contact the CII Business Excellence Secretariat for more details at n.deep@cii.in Fundamental Concepts of Excellence EFQM 1 5 CLICK FOR NEXT PAGES

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23 For more details about the Conference and about TPM Club India please contact Preethi Peter at 2 3 CLICK FOR NEXT PAGES

24 ACTIVITIES & PROGRAMMES CONDUCTED DURING JULY - SEPTEMBER th TPM Facilitators Course 2-6 July, Cochin School Excellence Programme for Ambassador School July, Dubai Development Programme for Executive Secretaries July, Mumbai Lean Manufacturing-The Toyota Way July, Bangalore Two day training programme on understanding of 'Estimation of Uncertainty of measurement' July, Bangalore Best Practices in Manufacturing-Mission to Lean Organisations August, Chennai Training Programme on Measurement System Analysis (MSA) 6-September, Noida 12th TPM National Conference 6-7 September, Chennai Geometric Dimensioning and Tolerancing September, Pune Sixth Six Sigma Conference September, Bangalore Inhouse programme on MR Skills at NTPC September, New Delhi 2 days Training programme on Understanding the Laboratory Management System as per ISO / IEC 17025: July, Chennai Training programme on Laboratory Management System as per ISO / IEC 17025: July, Pune Achieving Zero Break Down: Workshop on Planned Maintenance 2-3 August, Nagpur 4 days Training Programme for Medical Laboratories on Laboratory Management System and Internal Audit - ISO / IEC 15189: September, Gurgaon Workshop on Producing Zero Defect through Statistical Techniques (Implementing M.S.A & S.P.C) 6-7 September, New Delhi One Day Awareness programme on ISO 9001 QMS systems 11-September, Gurgaon Two Day Interactive Session with Top Leadership September, Bhopal National Summit on Quality in Education September, Bangalore Training Programme on Understanding of Estimation of Uncertainty of Measurement September, Pune FORTHCOMING PROGRAMMES October - November Oct, 2012 GERMANY CII-IQ Business Excellence Best Practices Sharing Mission to Munich, Germany Oct, 2012 MUMBAI Best Practices in Manufacturing - Mission to Successful TPM Practising organisations Oct, 2012 NEW DELHI Workshop on QM Methodology 24 Oct, 2012 BANGALORE Jury Meeting of the CII-EXIM Bank Award for Business Excellence Nov, 30 Nov, 2012 CHENNAI VIZAG School Excellence Conclave Nov, 2012 PUNE Workshop on Planned Maintenance CONTACT DETAILS For further details, please contact: jayashree.das@cii.in Click to Download CII-IQ Brochure Confederation of Indian Industry CII Institute of Quality Bharat Nagara 2nd Stage Magadi Road, Vishwaneedam Post, Bangalore T : / 7690/9391 F : Chennai Confederation of Indian Industry Southern Region 98/1,Velacherry main road Guindy. Chennai T : F : Gurgaon Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog Vihar Gurgaon T : F : / 80 Pune Confederation of Indian Industry Pune Zonal Office 10th Floor, Office D, Godrej Eternia-C, 'B' Wing, 3, Off Pune Mumbai Highway Wakdewadi, Shivajinagar, Pune T : / 01 F : Kolkata Confederation of Indian Industry 6, N.S. Road Kolkata T : / 28 / 1434 F : , CII Headquarters : Confederation of Indian Industry Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi Phone : Fax : /