Recruitment pack Director of Operations

Transcription

1 Bitterne Park Botley Harefield Midanbury St Lukes Thornhill Park Weston Lane Recruitment pack Director of Operations

2 To apply please: Provide an up to date cv and a supporting statement detailing how you are a good candidate for this post Indicate your availability for the interview date Applications should be ed to recruitment@cornerpiecesolutions.co.uk Applications must be received by 12:00 Midday on Thursday 2 nd November Interviews will be held on Tuesday 14 th November Good luck and we look forward to hearing from you. Recruitment Team The Living Well Partnership

3 Dear Applicant, 16 October 2017 I am delighted that you have shown interest in our Director of Operations role. With our recent merger making us the largest Partnership in Southampton we are establishing a new operating model to support the Clinical team. The Director of Operations is a key member of the Senior Management team, and you will be joining at a time where our vision of General practice really begins to take shape. Experience of working within the NHS or General Practice is desirable, but certainly not essential. The role requires creativity, drive, and energy, an ability to apply best practice from across industries to implement and manage a high performing operations team. Overseeing the delivery of a highly effective daily service across our 7 sites, along with implementing new strategy and managing improvements will be second nature to you. Internally your role supports the entire clinical team and the operations team is an essential part of our providing excellent care. We re looking for a role model who exemplifies excellence, through developing great people and teams, process optimization, focus and passion. If this is you, we would really like to meet you. Good luck with your application Dave Barclay Managing Partner (Non Clinical) The Living Well Partnership

4 The Living Well Partnership General practice is in a state of evolution and that process of change can be exciting. We are well established practices on the East of Southampton who are joining together to become a modern super-partnership that values patient continuity, team work and work-life balance. The merger of the partnerships took place in October We are 14 partners with many salaried GPs, ANPs, practice nurses, HCAs, reception and administrative staff. Within our partner team alone is over 200 years of GP experience serving the local communities. We care for approximately 42,000 patients in a variety of demographic areas from inner city to rural, through four main sites and three branches. One of the sites is currently a training practice; we also undertake undergraduate medical training in several sites and are looking to expand our training portfolio. Southampton has a dynamic health economy and range of commissioned services that support our work including evening and weekend hub appointments via our Federation, self-referral to physiotherapy and MSK pathway, and Urgent Response teams to support admission avoidance. Further information can be found on our websites. Living Well Partnership website currently under construction

5 Role Profile Job Title: Department: Reports to: Responsible for: Director of Operations Operations Managing Partner Patient Services, Performance & Data Management, Scheduling Overall Aim The Director of Operations is responsible for the efficient and effective management of the Partnerships performance in the following areas, Patient Services, Performance & Data Management and Scheduling. To ensure the provision and development of high quality service, within a safe, efficient and effective working environment whilst complying with all statutory and legal regulations. Key Responsibilities 1. Business Focus Promote and represent the Practice at external meetings and workshops and develop effective communications with all relevant outside agencies, in partnership with the Senior / Partnership Management Team. Maintain, monitor, and report on library of evidence to satisfy CQC, NHSE, and other applicable regulatory bodies Monitor, communicate and improve performance/quality of service of Operations functions including for example patient feedback, patient access, call handling, complaints, significant events, achievement of QOF, ES services, target patient groups, service costs, workflow effectiveness Management of Operations team budget and delivery against partnership targets Ensure effective Business Continuity plan is in place for functions. 2. Patient Focus Provide leadership and management through direct reports of all practice operations across all sites. Ensure that the Partnership has an efficient appointment system which is maintained and regularly reviewed for effectiveness Ensure effective policies and procedures are in place to improve Practice organisation and ensure the best quality of services to patients. To ensure that all requests for medical information about a patient from external organisations and others is legitimate, complies with Access to Medical Records, Data Protection Act and other legislation. Optimise reception functions, including patient access, task management, workflows Oversee the clinical scheduling to ensure it meets service and financial targets Oversee QOF, LES, DES, PH, NHSE, and patient directed initiatives To carry out significant event analysis/critical incident appraisal Ensure all patient information is accurate, easily accessible and kept up-to-date. Provide and manage effective in-house complaints procedure Identify and Implement new patient facing services meeting Partnership objectives.

6 Lead the planning, development and implementation of systems and procedures for patient service advice, information and general communication. Initiate and participate in development of effective liaison with outside contacts i.e. Health Authorities, Social Services and other relevant bodies. 3. People Focus Evaluate and identify personnel requirements in line with business requirements. Ensure that Operations staff are recruited, trained and supported in line with Practice HR policies and procedures. Keep informed of amendments to legislation & General Practice guidance impacting upon the management of Practice staff and consult with partners/staff to implement necessary policy or procedural changes. Support and co-ordinate partner & Doctor recruitment process To manage the performance of the staff within team Oversee the coordination of training placements (e.g. FY2 s, ST3 s) Lead the development of effective communication mechanisms between doctors, nurses, staff, and patients 4. IT Focus Develop the practice computer system to fulfil practice/nhs requirements. Oversee the IT service provision including IT security incidents Plan and evaluate future I.T. developments and implement as necessary. Oversee training for all new technology as required. 5. Health & Safety and Facilities Management Focus Promote and comply with Health & Safety requirements, regulation and policies in partnership with Core services Provide staff with Health & Safety training relevant to their role and work locations Assess and evaluate accommodation requirements. Manage any future development and ensure optimal use of premises Key Results 1. Expenditure is within agreed budgets 2. Staff are recruited, trained and well supported 3. Health and safety facilities management compliance 4. Technology is fully operational and staff adequately trained 5. All reporting requirements and quality standards are achieved to target times and required standards 6. Generally to ensure that all aspects of the partnership under this role s responsibility are managed so that the partners and other medical staff are free to concentrate on their clinical roles.

7 Role Experience, Knowledge and Skills Profile Director of Operations Experience & qualifications Education to degree level or equivalent Demonstration of ongoing professional development Significant evidenced management experience in a medium sized organisation Experience of Business Development and organisational growth Experience of working with Senior / Board Level people Experience of working in the health or other public sector organisation Knowledge Knowledge of quality systems and key performance indicators Skills Ability to plan strategically while coping with the day to day Good all round management skills particularly in relation to human resources, operational & performance management Excellent interpersonal skills Excellent organisational skills Good verbal and written communication skills Computer literature Ability to work on own initiative The ability to lead and motivate the practice team and foster clinical and organisational excellence Personal style and behaviour Personal commitment to the values, vision and objectives of the Partnership Ability to work under pressure Highly motivated and able to empower others. High expectation of self and others. Able to work for the benefit of the team Other requirements Commitment to high quality patient care, customer service and efficiency in all aspects of the Partnership s operations Evidenced commitment to equality and diversity

8 Salary and Benefits Position Location Director of Operations 90 Thornhill Park Road Southampton SO18 5TS Remuneration Annual Leave Pension 45,000-50,000 per annum 30 days per annum plus bank holidays NHS pension scheme Key Dates Closing date for completed applications Midday Thursday 2 nd November 2017 First Interview Tuesday 14 th November 2017 Second Interview Date to be confirmed