BUSINESS PARTNERS TRAINING CONSORTIUM

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1 KIRKWOOD CORPORATE TRAINING BUSINESS PARTNERS TRAINING CONSORTIUM TRAINING SCHEDULE Maximize Your Training Dollars.

2 CORPORATE TRAINING Custom Business Solutions Maximize your training dollars by joining the Business Partners Training Consortium. Kirkwood Corporate Training collaborates with local companies to identify common training needs and to leverage funding for: more educational opportunities greater access to high profile trainers relevant training topics at a reduced cost How do you become a partner? To join the consortium, simply invest in a bundle of eight seats for the training sessions. Your seats can be filled with different staff members based on the content of each individual training session. Registration Training sessions begin September 11, 2018 at the following location: Kirkwood Continuing Education Training Center th Ave. SW (Room ) Cedar Rapids, IA For additional information or to register, please contact a Kirkwood Corporate Training sales manager at or visit Kirkwood Community College assumes no liability for accidents that occur while participating in Continuing Education classes and provides no funds to cover medical costs. Participants are reminded that participation is entirely voluntary and are strongly urged to have their own health insurance. It is understood that participation is voluntary and Kirkwood Community College is not responsible for injuries or accidents and all liability against them is waived. Kirkwood Community College declares and affirms to its students, employees and to the public that it does not discriminate on the basis of sex, race, color, creed, religion, national origin, age, physical or mental ability, sexual orientation, gender, gender identity, physical attributes, veteran status, genetic information, socioeconomic status, and actual or potential parental, family or marital status in its educational programs, activities, admission procedures or employment practices. The college affirms its commitment to comply with all applicable federal and state laws, regulations and orders. If you have questions or complaints related to compliance with this policy, please contact Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to ; or Vice President, Student Services, Jon Buse, 115 Iowa Hall, at , or to jon.buse@kirkwood.edu; or Vice President, Academic Affairs, Bill Lamb, 100 Iowa Hall, at , or to bill.lamb@kirkwood.edu; or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number , fax

3 TRAINING SCHEDULE Toxic Dump: How to Get Rid of Toxic Attitudes in Employees Business is hard enough without having to deal with toxic attitudes and the bad behaviors that go with them! In this session, participants will love learning about how to deal with this difficult issue in ways that are effective, efficient and honor the work of your company. Expectations and accountability partnered with good, solid conversations will be at the heart of the work. And, yes, we will be right up front with this subject because it can be one of the most damaging things that can happen to your company. We will get to the heart of what makes people toxic and try to help them realign with our company or leave in peace so that we can move forward for success! Tuesday, September 11, 2018, 8am-12pm Facilitator: Heather Woody Communicative Skills: Interactive Skills-Based Workshop This workshop is designed to help learners develop a deeper appreciation for dialogue as the preferred approach to addressing a wide variety of organizational problems. The workshop makes a strong distinction between dialogue and discussion. The most often complaint heard in organizations is about failures of communication. The workshop zeros in on specific features of this failure by working through four levels of listening. We all think we are better listeners than we are and the workshop exposes our weakness and what we can do about them. The workshop involves serious self-reflection about our own practices. In this session you will: Learn the fundamental importance of dialogue today for all organizations. Differentiate dialogue from discussion and learn the importance and proper application of each. Analyze your own strength and weakness in the dialogical process. Learn how to improve your dialogical skills through specific practices. Thursday, October 11, 2018, 8am-12pm Facilitator: Randy Richards, Ph.D. The class reframed concepts that I am familiar with and can now can further execute with confidence. - Angie Hoover Kirkwood Corporate Training 1

4 TRAINING SCHEDULE Emotional Intelligence: The Key to Your Success According to Daniel Goleman, author, psychologist, and science journalist, the key to success isn t what you are taught in school, not your IQ, technical know-how or years of experience. The single most important factor for job performance, advancement, and life in general, is emotional intelligence. The good thing is that it can be learned! Emotional Intelligence is a set of skills anyone can acquire. So why should you care about your emotional intelligence? Individuals who understand and use EQ skills: Are more successful at work Make exceptional business owners and leaders Make better life choices Have better interpersonal relationships Are better parents In addition, businesses who make EQ skill development a part of their organizational culture see greater overall productivity, increased sales, increased customer service and a reduction in turnover. In this session you will: Know what Emotional Intelligence is and how it is different from IQ. Know the importance of Emotional Intelligence when getting a job, succeeding at one and hiring Emotional Intelligent people. Understand the skills you will want to work on and create an Action Plan. Tuesday, November 6, 2018, 1-5pm Facilitator: Kelly Carman No More Wasting Time! The Keys to Useful Meetings The research backs up what many of us experience: a huge portion of the typical work week is spent in meetings, many of which are viewed as a waste of time by participants. But, productive meetings do exist and are necessary. This course is designed to give participants practical tools for shifting to a culture of useful meetings. Participants will have the opportunity to develop concrete ideas for use in their own workplaces and suggestions for additional reading will be provided. In this session you will: Learn how to determine when a meeting is the right tool to use. Learn how to set the stage for meeting success. Learn how to facilitate a smooth-running meeting and draw out valuable contributions from participants. Learn how to keep the momentum going after the meeting and ensure that needed action takes place. Tuesday, December 11, 2018, 1-5pm Facilitator: Jennifer Horn-Frasier Business Partners Training Consortium

5 TRAINING SCHEDULE Embracing Change and Preparing for the Future In our ever-changing world, adaptability and innovation have become a crucial competency for all who are working and an important part of emotional intelligence. The willingness to get out of one s comfort zone and adapt to changing surroundings can be the difference between moving forward or getting stuck and hoping to survive with the mindset of the way it s always been. Come and explore what you can do to keep up with the pace of change in today s workplace. In this session you will: Learn to overcome resistance to change with a positive attitude. Assess problem-solving methods for challenging issues to make change easier. Identify goals and resources that will be needed to support future infrastructure with your department or organization. Thursday, January 10, 2019, 8am-12pm Facilitator: Terry Whitson Tough Talks: How to Have Difficult Conversations in the Workplace In the workplace, we often need to talk about tough issues to move personal performance and the business forward. In these high stakes conversations, emotions can run high and affect the outcome and in some cases even cause one to avoid engaging in the conversation altogether. Skillfully navigating challenging conversations can drive positive performance and build a culture of trust and connection with team members. On the flip side, when we struggle to engage in tough topics or avoid them altogether it drives low performance and frustration for all parties. This course will equip you with the skills to effectively move into difficult conversations. Thursday, February 14, 2019, 1-5pm Facilitator: Amanda Childs I am able to take a lot of insight and perspective from this class and I am excited to incorporate what I learned to my work as I keep moving forward. - Sharon E. Donahue Kirkwood Corporate Training 3

6 TRAINING SCHEDULE Coach vs. Mentor: What s the Difference? Building Better Coaches and Mentors to Drive Improved Performance/Behavior It s what you learn after you know it all that counts. John Wooden Many confuse the terms mentor and coach. There is a basic difference and it comes from the degree of involvement of the leader. While both use similar skills and approaches, a mentoring relationship is typically longer-term, focused on personal growth and directed by the mentee. A coaching relationship is generally shorter-term and is designed to improve immediate performance and skills, with learning directed by the coach. Great coaches have similar traits and tendencies. This course will review these traits and tendencies and touch on strategies that can be used to develop a leader s possession of the characteristics. Examples from sports, industry, government, military, etc. will be used to provide a visual representation of the traits and tendencies. Business coaching for improved performance/behavior is a spiral discovery process, each phase requiring additional depth and learning, leading to the depth and learning of each subsequent phase. But it is a process and does not need to be chaos. It is not at all dissimilar to athletic coaching, in that basic skills are built upon with advanced skills, practice makes perfect, and during real-life action, the skills need to be honed well enough that they can be relied upon without a great deal of thought or additional study. There are many outstanding examples of great coaches across multiple industries, sectors and business sizes that we can learn from. This course will explore the coaching process, providing actionable conclusions and examples. As a part of the course, after concepts and techniques are proposed and explored, the class will be broken into pairs and asked to develop a coaching plan for each other. The pairs will develop a relationship that will extend beyond the workshop to 30, 60, and 90-day checkpoints against their plans. In this session you will: Verbalize the difference between coaches and mentors. Demonstrate the traits and techniques of great coaches. Gain experience in creating coaching plans and following through on personal development action plans. Thursday, March 14, 2019, 8am-12pm Facilitator: Todd Hutcheson Business Partners Training Consortium

7 TRAINING SCHEDULE Lead From the Seat You Are In Leadership is all about the influence you have and how you use it from the place you work from. Anyone can lead, it s not just for people with a title. Leaders spring from all kinds of places and if we use that influence right, we make a positive and lasting difference in our workplaces. Participants will learn about their influence, how to use it, how to lead themselves and others, and the secrets to leadership success! Wednesday, April 10, 2019, 8am-12pm Facilitator: Heather Woody K i r k w o o d Tr a i n i n g & O u t r e a c h S e r v i c e s 5

8 Great class. Keeps you thinking. - Breana Philo Class was informative and inspirational. - Eric Stodola Business Partners Training Consortium

9 FACILITATORS Amanda Childs has been leading and teaching others in the workplace for more than 20 years. She earned a Master of Organizational Leadership from St. Ambrose in Davenport, Iowa and earned undergraduate degrees from both Mt. Mercy University and Kirkwood Community College where she studied Business. For the past several years, Amanda has been teaching courses in adult learning and various leadership topics through Kirkwood s Continuing Education programs. Kelly Carman is the owner of Learning Curve, Learning and Development. She enjoys meeting and working with people and has more than 10 years experience in hiring, designing and developing teams, developing and delivering customer service, and delivering leadership and team building training focused on improving performance and results. She is a Certified Zenger- Miller Trainer, a Certified Creating Member Loyalty Trainer, and a Certified Change Management Facilitator, and holds a Life Office Management Associate Customer Service Designation. Jennifer Horn-Frasier, principal of Bluebird Sky helps people and organizations get to where they want to be. She is a skilled facilitator, trainer and problem solver. She focuses on evolution management the art and science of imagining a desired future state, then mapping a path to achieve it and she delights in supporting her clients progress and growth. She is a former high school language arts teacher; science editor for an educational publishing company; product development and program manager for a suite of tests measuring workplace English communication skills for an international market; director of strategic partnerships for ACT, Inc.; director of marketing and communications for the workforce development products and services; and launching, operationalizing, and serving as director of strategy and programs for ACT foundation. Todd Hutcheson is the founder and head coach for DSB Consulting, LLC, a business providing hands-on consulting, coaching guidance, and educational experiences to customers in need of assistance in the areas of operations, project and strategic management, including expertise in supply chain management, production control, quality management and continuous improvement. He is a proven business leader with over 30 years of experience leading and working with successful teams across a broad spectrum of business functions. Having executed successfully in roles ranging from the factory floor to logistics and supply chain offices to project and program management, at organizational levels from line-level to senior executive, Todd brings a broad enterprise perspective to the analysis and solution of problems. Kirkwood Corporate Training 7

10 FACILITATORS Dr. Randy Richards is a Professor Emeritus at St. Ambrose University where he taught in the Management Department. He continues to teach there part-time and as a visiting professor at universities in Germany, Croatia and Lithuania. He is a published author with a focus on issues in organizational behavior, conflict and adult learning. He is a second career academic having spent 20 years in management before becoming a full-time professor. Over the last 25 years, he has taught thousands of people in professional and management workshops. He has an active consulting and coaching practice as well. Currently, Randy is most active in his consulting and workshops on leadership, conflict management, team building and dialogical skills. His workshops are known for the high degree of participant involvement, practical application, challenging questioning and just plain fun. Randy s workshops begin and end with people s real experiences on the job. Terry Whitson is an independent training and development consultant with over 25 years of experience in corporate training. She earned a Masters in Training and Development from Drake University and an undergraduate degree in business with a marketing emphasis from the University of Iowa. Terry has been an adjunct faculty member at Kirkwood Community College since 1988 and Mt. Mercy University since She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer communications from her early work experience as a customer service manager. Heather Woody is a success coach who teams with individuals personally and professionally to help them experience their greatness. She has a passion for walking with people as they uncover their path to true success, goal achievement and fulfilled lives. She conducts her coaching with individuals and in small team dynamics. Heather is a graduate of Coach U, one of the largest international training organizations for professional coaches and holds a B.A. from the University of Northern Iowa in public relations and communications. She recently completed her Master Certification with the Certified Coach Federation Business Partners Training Consortium

11 Awesome, helpful class that made me think. Enjoyed being pushed to write down answers, very hands-on presentation that was involved. - Murray Hildestad K i r k w o o d C o r p o r a te Tr a i n i n g 9

12 KIRKWOOD CORPORATE TRAINING BUSINESS PARTNERS TRAINING CONSORTIUM TRAINING SCHEDULE Maximize Your Training Dollars. Corporate Training 1770 Boyson Road Hiawatha, Iowa Non-Profit Organization U.S. Postage Paid Cedar Rapids, Iowa Permit No. 94