Continuous Improvement Toolkit. Questionnaires. Continuous Improvement Toolkit.
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1 Continuous Improvement Toolkit Questionnaires
2 The Continuous Improvement Map Managing Risk FMEA Understanding Performance Check Sheets Data Collection PDPC RAID Log* Risk Assessment* Fault Tree Analysis Traffic Light Assessment Lean Measures Bottleneck Analysis** Process Yield Capability Indices Gap Analysis* Reliability Analysis Benchmarking** Data collection planner* Questionnaires Force Field Analysis Decision Tree Kano Analysis Interviews Control Charts Focus Groups Observations Critical-to Tree KPIs Graphical Analysis MSA Decision Balance Sheet Break-even Analysis Cost of Quality* OEE Descriptive Statistics Probability Distributions Histograms & Boxplots Run Charts Sampling Brainstorming Deciding & Selecting Pick Chart QFD Matrix Diagram Pugh Matrix Voting Pareto Analysis ANOVA 5 Whys Fishbone Diagram SCAMPER** Importance-Urgency Mapping Cost Benefit Analysis Paired Comparison Prioritization Matrix C&E Matrix Hypothesis Testing Morphological Analysis Affinity Diagram Mind Mapping* Suggestion systems Chi-Square Multi vari Studies Scatter Plots TPN Analysis Four Field Matrix Portfolio Matrix Correlation Root Cause Analysis Design of Experiment Tree Diagram* Attribute Analysis Relationship Mapping* Lateral Thinking Creating Ideas DMAIC Understanding Cause & Effect Confidence Intervals Regression How-How Diagram** Flowcharting Planning & Project Management* MOST SWOT Analysis Project Charter A3 Thinking SIPOC* PDCA Data Snooping Daily Planning RACI Matrix Kaizen Events Cross Training Value Analysis Mistake Proofing Simulation Waste Analysis Flow Process Charts IDEF0 Stakeholder Analysis Improvement Roadmaps Policy Deployment Standard work Pull Flow Visual Management Process Redesign Spaghetti Diagram Control Planning TPM PERT/CPM Activity Networks Gantt Charts Document control Implementing Solutions** Ergonomics Automation Just in Time 5S Quick Changeover Time Value Map Value Stream Mapping Service Blueprints Process Mapping Designing & Analyzing Processes
3 A Survey: A data collection method used to gather information from a selected group of people. Used to collect written or verbal information. Involves all aspects of the research process: Survey design and construction. Data collection planning. Data collecting. Data processing. Response analysis. What are the common methods used to conduct surveys?
4 A Questionnaire: Consists of a set of written questions. Used to collect information about a particular issue of interest. Used to gather qualitative and quantitative information. Often used in research and statistical studies. Allows to capture: A large amount of information. In a short period of time. From a large number of individuals. Without spending much effort.
5 Questionnaires are commonly used in: Marketing research. Organizational behavior research. Academic research. Quality and process improvement initiatives.
6 Service industries often rely on questionnaires to determine their customer satisfaction levels. Questionnaire can be conducted via the web, , phone, or in person.
7 Typical Applications: Verifying customer/employee satisfaction levels. Measuring customer perception of quality on products or services. Measuring performance against organizational goals. Solving a problem or pursuing an opportunity. Acquiring benchmarking information.
8 How to Construct a Questionnaire: Clearly define the goal of the questionnaire. Identify the specific information need to be collected. Identify the target respondents. Determine the relevant sampling method. Choose the questions type and the measurement scales. Draft the questionnaire and sequence the questions. Conduct a pilot test then finalize the questionnaire. Send out the questionnaire to the respondents. Collect, compile then analyze the results.
9 Basic Rules: Avoid making assumptions about the respondents. Use short questionnaires. Use clear understandable wording for all educational levels. Use positive statements and avoid asking emotional questions. Questions should not be biased or leading the participant towards an answer. Remember to include contextual questions. Avoid questioning more than one question per item.
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Continuous Improvement Toolkit. How-How Diagram
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Continuous Improvement Toolkit. Relationship Mapping. Continuous Improvement Toolkit.
Continuous Improvement Toolkit Relationship Mapping The Continuous Improvement Map Managing Risk FMEA Understanding Performance Check Sheets Data Collection PDPC RAID Log* Risk Assessment* Fault Tree Analysis
Continuous Improvement Toolkit. Project Charter. Continuous Improvement Toolkit.
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Continuous Improvement Toolkit. Stakeholder Analysis. Continuous Improvement Toolkit.
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Continuous Improvement Toolkit. Value Analysis
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Continuous Improvement Toolkit Confidence Intervals Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost -Benefit Analysis
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Continuous Improvement Toolkit
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Continuous Improvement Toolkit. Graphical Analysis. Continuous Improvement Toolkit.
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Continuous Improvement Toolkit Correlation Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost -Benefit Analysis PEST PERT/CPM
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Continuous Improvement Toolkit Lean Measures Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost -Benefit Analysis PEST
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Continuous Improvement Toolkit Regression (Introduction) Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholders Analysis FMEA RAID Logs Break-even Analysis Cost -Benefit Analysis
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