Strategic Framework. Outcomes. Short-Term. What are our expected outcomes? (Performance Projections) FY16 95% FY15 FY14 95% 95% FY14 2% FY15 FY16 2%

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1 Framework Opportunity address the opportunity? Goals Financial position, practices State funding-levels, payment cycle, managed care Economic - competition for funds, donors Name Recognition culture Fund development Support all across the lifespan Objective 1: Financial Resources Sound financial and operational processes drive our resources including people, time, and money are necessary to meet the Maximize fundraising to support - % of budgeted fundraising target Margin Ratio - Ensure financial stability with revenue that exceeds expenses. Maximize revenue utilization of available in UCP programs. 6 of 8 7 of 8 8 of 8 Recruit volunteers, collect data Increase donor retention for Telethon Utilize new marketing avenues, social media Realign regional marketing with CMO Develop/monitor budget and financial statements Develop manager level skills for monitoring financial statements, cost control Analyze monthly utilization data by program for trends, address with department actions, rapid response teams Develop/implement program marketing plan Realign regional marketing with CMO Develop skills in data analysis Achieve the mission to connect people with to their communities viability to sustain mission-based operations with $1 million in cash reserves, Margin ratio 5%

2 Framework Opportunity Goals Caring, committed, compassionate staff Availability of qualified staff requirement, service delivery systems Individualized Employing people with. Specialized service Future Competencies: Dual diagnosis, medically fragile Employee Surveys: Working conditions, team work Communication Recognition Objective 2: Human Resources A committed, capable workforce is an essential component for achieving our Stable Workforce Decrease voluntary turnover Stable Workforce Decrease vacancy rate Employees engaged in mission, vision, values Overall employee 17% 3.5% 91% 16% 3% 9 15% 2.5% Conduct Lean analysis, improve work processes, knowledge and skills Develop alternative recruitment strategies Develop, implement alternative strategies for orientation/training new employees Explore online training programs Provide staff training, support for data software, analysis, & use in performance improvement Enhance communication strategies the agency Develop additional/implement measures of employee & engagement Revise reward & recognition program Implement Safety-Care Training Train the Trainer for Safety-Care employee and engagement contribute to achieving the mission Turnover less than 15%

3 Framework Opportunity Goals Financial position Reputation Flexibility, Agility State Funding Ability to capitalize growth Economic Environment requirements, service delivery systems Employment of quality individualized culture Alignment/Partnership Specialized Build on WGP success Regional core service Future Competencies: development & management Objective 3: Growth We leverage internal and external partnerships to engage in strategic growth that furthers our Develop partnerships for operational and working capital for the Employment Center Develop internal structure and external partnerships to support changing requirements and growth Long-Tem Develop specialized 1 New Partnerships 2 (total for 2 years) TBD 3 (total for 3 years) Increase Revenue TBD Analyze resources and develop operating and capital budget for the Employment Center Develop skills in business development Expand existing business enterprises Restructure and update Websites External website developer Develop and complete a feasibility study on serving dual diagnosis and medically fragile seeking have an opportunity to develop skills and find a job. 40% Revenue from non-state funding sources

4 Framework Opportunity Goals Flexibility/agility Commitment to excellence Caring committed staff Challenges needs State funding Compliance Quality individualized Support all across the lifespan culture Specialized Expand core regionally Future competencies: Expertise in regulatory compliance Medically fragile, dual diagnosis Customer Surveys: Communication Rate of return Objective 4: Quality Program Services Our overriding commitment to the achievement of personal outcomes is reflected in the lives of those we support. Individuals served achieve their desired outcomes for independence, integration and learning. Customer Satisfaction -Individuals/ families satisfied -Individuals/ families are welcomed in the Improve compliance with regulatory requirements -BALC -BQM 94% 100% 100% Move performance improvement to functional level Deploy electronic case management Improve healthcare outcomes through healthcare coordination Restructure for 1 home for intensive behavior support Safety-care training Training on care plans Intranet, computer skills Reinforce/model positive interpersonal interactions with customers & staff Develop alternative methods of obtaining customer feedback Skills for data analysis and improvement plans Develop and implement compliance monitoring plan based on BQM, BALC, DRS, CARF surveys Realignment and leadership for compliance expertise individuals seeking support have the opportunity to live and work in their, achieve their hopes and dreams for the future UCP is the provider of choice in central Illinois with 100% customer

5 Framework Opportunity Goals Advantages Reputation Commitment to quality Challenges Community attitude toward disability in Economic environment, lack of jobs Employment of Expand core regionally Build on success in WGP Future competencies: management and development Customer Surveys: Rate of return Other areas to address: Deficit in financial performance Meaningful Objective 5: Quality Services Our businesses provide meaningful for while providing a sustainable stream of funding Increase capacity to employ people with through contract growth GFG revenue exceeds expenses Increase contract jobs Customer Satisfaction -Individual -Employers -es Individuals achieve their desired outcomes 0% 1 %15 2 (total) 97.5% 98.5% 94% 20% 4% 3 (total) 99% Develop a systematic approach for WGP marketing Develop business development and management expertise Recruit contract supervisors Increase sales, bids and proposals Develop business development and management expertise Develop business line model for individuals with significant Improve quality and rate of return on customer, business, and employer feedback Skills for data analysis and improvement plans Move performance improvement to functional level Develop a plan to address milestone requirements Develop staff ability to collect/analyze data Hire/train job developers individuals and families are welcome in their UCP is the recognized as the top provider of disability in central Illinois