JOB DESCRIPTION. The relevant Assistant Manager, Team Leader or Service Manager

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1 JOB DESCRIPTION 1. JOB DETAILS Job Title: Service Group: Hours of Work: Reporting to Working Pattern: NIGHT SUPPORT WORKER All Service Groups As stated on the Advert The relevant Assistant Manager, Team Leader or Service Manager Permanent Night Support Workers are based in Accommodation Services working differing shifts over 7 nights each week. The role requires both Bank Holiday and week end working in most services. Relief workers are advised by service manager regarding available shifts. Salary Grade FHA Group 9 Permanent workers As stated on the Advert Approval Date Organisational Leadership Group 14 th April MAIN PURPOSE OF THE JOB To ensure that clients and the building is safe and secure. To build the skills and confidence of service users to empower them in maximising their independence To contribute to the achievement of contractual service obligations To work in partnership with other agencies to maximise service delivery 3. KEY TASKS 3.1 Face to Face 1

2 To communicate effectively and appropriately To actively motivate and work creatively with service users To maximise the impact of informal contact with service users 3.2 Support To support service users in engaging with the move on process complementing the more structured support offered by Support Workers. To prepare and assist service users in dealing with any problems arising from their accommodation, including repairs, disputes with others and rent arrears To ensure that service users understand their basic rights and engage with their responsibilities in relation to their tenure To empower service users to maintain their health and well-being Support service users to stay safe [harm to self, harm to others, harm from others] To help service users to access appropriate facilities and services To start, maintain and end relationships with service users without causing harm whilst consistently maintaining professional boundaries To respects the rights and responsibilities of service users To maintain a professional distance from services users To share learning from own personal experiences without self disclosure 3.2 Systems and Paperwork Ensure that customer service and enquires of the service are dealt with competently, politely and effectively and that information is logged and forwarded appropriately If job is in an accommodation service, to undertake Housing Management tasks including reporting and following through maintenance requirements, health & safety requirements in relation to the building and room preparation If job is in an accommodation service follow the booking in and welcoming procedures. Report concerns appropriately, such as safeguarding, POVA, child protection and substantial risk. Complete relevant monitoring for the service Follows lone working procedures Reports incidents and accidents Accesses and appropriately uses Framework s IT systems Uses appropriate computer software dependent on the circumstances Follows organisational and service specific procedures and processes Complete any other reasonable task delegated by line management 3.3 Team Working To work co-operatively with other members of the team, constructively contributing to team meetings and assisting with the smooth running of the service To provide a user-friendly and accessible environment including safety, tidiness, welcoming To effectively ensure that the service is delivered to a high standard 2

3 Is willing to and does assist and cover for colleagues when they are absent Suggest ways to improve the job Be willing to attend working groups Undertake, with support, the induction of new night support workers 3.4 Personal Qualities Maintain organisational, client and colleague confidentiality at all times Be open and honest at all times Be familiar with Framework s Equality and Diversity Policy and demonstrate its objectives at all times Good time keeping is expected at all times Takes responsibility for their own and others Health & Safety and reports equipment faults and failures promptly to line management Follows the Code of Conduct Policy and reporting procedures Be willing to continue to learn and develop your skills by undertaking a training course appropriate to this role 4. BREADTH OF THE ROLE The individual performing this role will be required to plan and organise their own work and the complexities of activities demands co-ordination to effectively achieve the job s end results. They will need to be aware of the activities of other jobs and services because their job activity either influences or is influenced by these. This role provides housing related support. Framework does not generally provide specialist support services and, where the role does not demand specialist services; you will appropriately refer service users to specialist providers. The job holder will need to demonstrate flexibility to ensure that they engage with all service users in their service. The individual is required to deliver support to all clients in the service and needs to ensure that this is equitable. The job holder will actively take responsibility for their own career development by taking on additional tasks and engaging with relevant training to enhance their own competence and aid their promotion prospects. 3

4 5. ORGANISATIONAL POSITION Assistant Manager or Team Leadr Supported Housing Night Support Assistant Colleague Trainee Colleague Worker Possible Volunteer, Student or other learner 6. ROLE OF SERVICE To prevent homelessness and maximise sustainable independence for service users To achieve the contractual obligations of the service To work in partnership with local support providers and other agencies 7. KEY PERFORMANCE INDICATORS The job holder will be expected to demonstrate competence in the role and this will be measured by their knowledge, productivity and performance, conduct and commitment. The job holder will have an understanding of risk management and how it relates to their role. The job holder will be expected to have read, applied and complied with Framework Policies and Procedures. The job holder will demonstrate good time management. 4

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