HLC Services. HealthStream Learning Center TM

Transcription

1 HealthStream Learning Center TM Administrator access to features and functions described in the HLC Help documentation is dependent upon the administrator s role and affiliation. Administrators may or may not have full access.

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3 Contents Contents Accessing HealthStream Information... 1 Managing HospitalDirect... 3 Accessing the Customer Community... 6 Submitting an Enhancement Request... 7 Note: This guide is updated frequently. If you save or print this document, you should frequently cross-reference the date stamp on any local copies with the most current version posted in the Help system. Updated: August 2011 i

4 Contents Updated: August 2011 ii

5 Accessing HealthStream Information Accessing HealthStream Information From the Services tab, you can access information available on the HealthStream website. To view HealthStream Information. 1. Click Course Library to view the current courseware library. Updated: August

6 Accessing HealthStream Information 2. Click Products and Services to access information about HealthStream products. 3. Click About Us for additional information about HealthStream. Updated: August

7 Managing HospitalDirect Managing HospitalDirect HospitalDirect is an optional feature in which information and education from medical device manufacturers can be delivered through the HLC. Administrators can choose which HospitalDirect offerings to make available for assignment and elective completion using the HospitalDirect management feature on the Services tab. To manage HospitalDirect offerings 1. On the Services tab, click HospitalDirect. The Browse Devices page appears. Here you will have the ability to manage Devices, Online CE, and Live and Print CE/CME. 2. Click on the category of product you wish to manage by selecting the appropriate icon in the upper right hand corner of the screen. The Devices link allows access to Product Training that must be requested by your facility. To participate in HospitalDirect Product Training you will need to make a request to the manufacturer. The Online CE link allows access to offerings of online Complimentary CE courses developed by HealthStream from grant funds from medical device and pharmaceutical organizations. The Live & Print CE/CME link allows access to follow-up documents from HealthStream-sponsored live education events. An access code (obtained at the event) is required. Updated: August

8 Managing HospitalDirect 3. Click the name link of the desired offer. The Manage an Offer page appears. You may search by category, alphabetically, by manufacturer or specialty. You may also sort by status, and include offers made to subsidiary institutions. 4. Click Course Overview to view detailed course information. 5. Click Course Preview to preview the course. 6. Initial offerings are marked Pending by default. If you wish to make the HospitalDirect offering available in the HLC, choose Accept from the Offer Status list. If you wish to decline an offering, choose Decline from the Offer Status list. Note: Once a status is marked Accepted or Declined, the status cannot be changed. If you do not choose to activate a HospitalDirect offering, you may wish to leave the status Pending so that you can accept the offering at a later time. Offerings left Pending are not visible to students as electives and are not available for assignment. 7. In the Common Name box, add a name for the offer, if desired. 8. Click Save. 9. If you do not wish to accept the device, you can click Return to Devices to make another selection. 10. On the Browse Devices page, click Online CE if you wish to view offers for complimentary continuing education courses. Repeat steps 2-9 to manage offers for continuing education courses. Updated: August

9 Managing HospitalDirect HospitalDirect Live and Print CE/CME Course offerings located in the Live and Print CE/CME product category in HospitalDirect are not actual courses. In addition to online Complimentary CE, HealthStream sponsors live and print based activities. Students who attend or complete these activities have the ability to complete the registration and evaluation online and obtain a record of completion on their HealthStream transcript. Completion of these activities requires an access code which can be found in the syllabus or study guide. Updated: August

10 Accessing the Customer Community Accessing the Customer Community The customer community is an online networking tool for HLC administrators. To access the customer community Access the customer community in one of the following ways: On the Services tab, click Customer Community. Click Discuss in the upper right-hand corner of any page of the HLC. Note: If you had access to the customer community before June 16, 2011, your user ID and password may not have been identical to the user ID/password you use to access the HLC. On June 16, 2011, the customer community was updated to accept HLC credentials and your account was updated accordingly. If prompted for a user ID and password, enter the same user ID and password you use to access the HLC. If you have trouble with access, please contact HealthStream Customer Support. Updated: August

11 Submitting an Enhancement Request Submitting an Enhancement Request Customers may submit enhancement requests to HealthStream using the Idea Box. To submit an enhancement request 1. On the Services tab, click Idea Box. A Zoomerang survey will launch, as shown below. 2. Follow the on-page instructions for completing and submitting the survey. Note: You will not receive a personal response when you submit an enhancement request. Your request will be reviewed by the HealthStream Systems Team. Updated: August

12 Submitting an Enhancement Request Updated: August