ILLINOIS TRAINING PROGRAMS IOWA/WESTERN ILLINOIS MINNESOTA WISCONSIN

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1 2018 ILLINOIS IOWA/WESTERN ILLINOIS MINNESOTA WISCONSIN 2018 TRAINING PROGRAMS

2 About Us For over 115 years, MRA has helped business thrive by creating powerful teams and successful workplaces. As one of the largest nonprofit employer associations in the U.S., MRA serves 4,000 employers and conducts more than 2,000 learning events each year. MRA Has You Covered MRA offers so much more than just training and development. The employee life cycle from recruiting to talent development to succession planning includes a host of opportunities and potential risks. We can assist your organization with each step of the process. Training Created With You In Mind MRA works with a wide variety of organizations and understands the individual needs of each. We provide training at an assortment of times so that you can find training that works within your schedule. Also, earning MRA certificates demonstrates commitment to both your professional growth and organization. Satisfaction Guaranteed MRA is dedicated to providing exceptional results. If you re not completely satisfied, we promise a money-back guarantee! MRA has offices in Illinois, Iowa, Minnesota, and Wisconsin Visit us at mranet.org, or call us at for additional information.

3 2018 Training Programs Catalog Get started today! MRA training helps build your skills and your best workforce. HERE S WHAT YOU LL FIND IN THE MRA 2018 TRAINING CATALOG. 5 COURSE INDEX LISTED BY SUBJECT 36 WEBINARS/E-LEARNING LIBRARY 9 ONSITE TRAINING 37 TRAINING PROGRAM DESCRIPTIONS ALPHABETICAL LISTING 15 MRA CERTIFICATE SERIES 92 MRA CONFERENCE CENTER 33 HR CERTIFICATION PREPARATION 93 COURSE PRICING 34 QUALITY, PRODUCTIVITY, AND LEAN 97 MRA INSTRUCTORS 35 SAFETY PROGRAMS AND SERVICES IT'S EASY TO REGISTER FOR MRA CLASSES ONLINE: Registrations@mranet.org PHONE:

4 ESTABLISH YOURSELF AS AN EXPERT IN YOUR FIELD THROUGH THESE MRA PARTNERSHIPS: MRA is accredited by the International Association for Continuing Education and Training (IACET). MRA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, MRA is authorized to issue the IACET CEU. MRA is an Approved Provider for recertification credit hours by the Human Resource Certification Institute (HRCI). Many of MRA s programs are pre-approved by HRCI for recertification credit toward your PHR or SPHR designation. The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute s criteria to be pre-approved for recertification credit MRA is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. Many of MRA s programs are pre-approved by SHRM for recertification credit toward your SHRM-CP or SHRM-SCP designation. For more information about certification or recertification, please visit shrmcertification.org. MRA The Management Association is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota Statutes, Section to Licensure is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions. Minnesota Office of Higher Education, 1450 Energy Park Drive, Suite 350, St. Paul, MN , Phone: MRA is a network partner with WorldatWork ( a not-for-profit organization providing education, conferences, and research focused on global human resources issues including compensation, benefits, work-life, and integrated total rewards to attract, motivate, and retain a talented workforce. On rare occasions, a date printed in the catalog needs to be changed. In addition we add new program offerings throughout the year. Check for the latest information or call MRA at

5 CERTIFICATE SERIES PROGRAMS MANAGEMENT CERTIFICATE SERIES Customer Service Excellence Certificate Series...15 Frontline Leadership Certificate Series*...21 Leading Effective Teams*...25 Quality, Productivity, and Lean Programs & Services...34 Principles of Leadership Excellence Certificate Series*...27 Organizational Development (OD) Certificate**...71 HUMAN RESOUCE CERTIFICATE SERIES Employee Benefits Certificate Series*...16 Essentials of HR Certificate Series*...18 HR Business Partner Certificate Series**...23 HR Certification Preparation Programs...33 MANAGEMENT AND LEADERSHIP ADMINISTRATIVE SKILLS Business Write it Right*...41 Business Writing for Impact: How to Write So People Will Read*...41 Master Your Customer Phone Skills...68 ADVANCED LEADERSHIP Coaching Certificate*...42 Coaching for Development: An Integrated Approach for Managers*...42 Emotionally Intelligent Leader*...50 HR Business Partner Certificate Series**...23 Management Drivers of Employee Engagement**...65 Leverage the Value of Creativity and Innovation...64 ASSERTIVENESS Assertive Communication in the Workplace*...39 Sensitivity Skills in a Diverse Workplace*...76 BUSINESS SKILLS Business Write it Right*...41 Business Writing for Impact: How to Write So People Will Read*...41 Critical-Step Selling...46 Finance and Accounting for the Nonfinancial Leader**...53 Master Your Customer Phone Skills...68 Metric Calculations Live Webinar* NEW...68 Powerful Verbal Communication*...73 Presentation Skills...73 Project Management: The Human and Technical View*...74 Strategic Selling...77 Understanding Styles and Adapting to Others...88 BUSINESS WRITING Business Write it Right*...41 Business Writing for Impact: How to Write So People Will Read*...41 CHANGE MANAGEMENT Generational Collisions...55 Leading Change and Putting It All Together*...63 Organizational Development (OD) Certificate**...71 COACHING AND COUNSELING Coaching Certificate*...42 Coaching for Development: An Integrated Approach for Managers*...42 Effective Training Techniques*...50 Interactive Training Techniques for the Classroom*...60 Leadership for Leads...62 Performance Conversations and Coaching Skills...72 Training the Trainer...85 Training, Delegating, Coaching, and Managing Performance*...86 COMMUNICATION SKILLS Assertive Communication in the Workplace*...39 Communicating for Results*...43 Communicating With Your Teammates*...44 Communication Skills*...44 Customer Skills for Technical Professionals...48 Enhance Your Professionalism...52 Excelling as a Frontline Leader*...52 Generational Collisions...55 Influencing Others*...60 Leverage the Value of Creativity and Innovation...64 Negotiation Skills Getting to the Win-Win*...69 Powerful Verbal Communications*...73 Sensitivity Skills in a Diverse Workplace*...76 Understanding Styles and Adapting to Others...88 Workload Survival Skills...89 CONFLICT MANAGEMENT Building Collaboration and Managing Conflict*...40 Conducting Workplace Investigations *...45 Influencing Others*...60 Managing Challenging Conversations for Better Resolution...65 Managing Conflict in Your Team*...66 Managing Your Anger and Conflict in the Workplace...67 Negotiation Skills Getting to the Win-Win*...69 Resolving Conflict and Handling Difficult People Problems*...75 CUSTOMER RELATIONS Business Write it Right*...41 Creative Customer Problem Solving...46 Customer Service Excellence Certificate Series...15 Customer Skills for Technical Professionals...48 Enhance Your Customer Connection...51 Master Your Customer Phone Skills...68 Understand Your Customer s Business...88 CUSTOMER SERVICE EXCELLENCE CERTIFICATE SERIES PROGRAM Customer Service Excellence Certificate Series...15 Creative Customer Problem Solving...46 Enhance Your Customer Connection...51 Understand Your Customer s Business...88 DIVERSITY Sensitivity Skills in a Diverse Workplace*...76 FRONTLINE LEADERSHIP CERTIFICATE SERIES Communication Skills*...44 Effective Training Techniques*...50 Excelling as a Frontline Leader*...52 Frontline Leadership Certificate Series*...21 Motivation and Trust Building*...69 Resolving Conflict and Handling Difficult People Problems*...75 COURSE INDEX *Indicates HRCI (General) Credit and SHRM PDC's available/**hrci Business (Strategic) Credit and SHRM PDC's available.

6 COURSE INDEX GENERAL MANAGEMENT Assertive Communication in the Workplace*...39 Building Collaboration and Managing Conflict*...40 Coaching Certificate*...42 Coaching for Development: An Integrated Approach for Managers*...42 Culture, Motivation, and Aligning Goals With Strategies*...47 Diplomacy and Tact*...49 Effective Training Techniques*...50 Emotionally Intelligent Leader*...50 Enhance Your Professionalism...52 Excelling as a Frontline Leader*...52 Finance and Accounting for the Nonfinancial Leader**...53 Interactive Training Techniques for the Classroom*...60 Leadership for Leads...62 Managing Challenging Conversations for Better Resolution...65 Managing Conflict in Your Team*...66 Managing Projects for Team Leaders*...67 Managing Your Anger and Conflict in the Workplace...67 Motivation and Trust Building*...69 Organizational Development (OD) Certificate**...71 Performance Conversations and Coaching Skills...72 Project Management: The Human and Technical View*...74 Sensitivity Skills in A Diverse Workplace*...76 Stress Management...77 Supervision Fundamentals*...79 Supervision Part I: Fundamentals of Leadership*...80 Supervision Part II: Fundamentals of Leadership*...82 Supervisor and the Law*...83 Surviving as a New Leader: Making the Transition...83 Time Management...84 Training the Trainer...85 Training, Delegating, Coaching, and Managing Performance*...86 Trust and Influence*...87 Workload Survival Skills*...89 ISO PROGRAMS Internal Auditing for ISO-Based Systems...61 LEADING EFFECTIVE TEAMS CERTIFICATE SERIES Communicating With Your Teammates*...44 Foundation for Leading Teams*...55 Keeping the Team on Track*...62 Leading Effective Teams Certificate Series*...25 Managing Conflict in Your Team*...66 Managing Projects for Team Leaders*...67 LEAN Lean Fundamentals...64 Quality, Productivity, and Lean Programs & Services...34 Workload Survival Skills*...89 MANUFACTURING IMPROVEMENT Project Management: The Human and Technical View*...74 Quality, Productivity, and Lean Programs & Services...34 PROFESSIONAL DEVELOPMENT Business Write it Right*...41 Business Writing for Impact: How to Write So People Will Read*...41 Diplomacy and Tact*...49 Emotionally Intelligent Leader*...50 Enhance Your Professionalism...52 Finance and Accounting for the Nonfinancial Leader**...53 Generational Collisions...55 Improving Your Management Style...59 Influencing Others*...60 Lean Fundamentals...64 Managing Your Anger and Conflict in the Workplace...67 Master Your Customer Phone Skills...68 Presentation Skills...73 Project Management: The Human and Technical View*...74 Stress Management...77 Success Strategies for Personal Growth...78 Time Management...84 Understanding Styles and Adapting to Others...88 Workload Survival Skills*...89 PRESENTATION SKILLS Business Writing for Impact: How to Write So People Will Read*...41 Influencing Others*...60 Interactive Training Techniques for the Classroom*...60 Presentation Skills...73 PRINCIPLES OF LEADERSHIP EXCELLENCE CERTIFICATE SERIES Building Collaboration and Managing Conflict*...40 Communicating for Results*...43 Culture, Motivation, and Aligning Goals With Strategies*...47 Leading Change and Putting It All Together*...63 Principles of Leadership Excellence Certificate Series*...27 Training, Delegating, Coaching, and Managing Performance*...86 Trust and Influence*...87 PROBLEM-SOLVING SKILLS Leverage the Values of Creativity and Innovation...64 PRODUCTIVITY IMPROVEMENT Internal Auditing for ISO-Based Systems...61 Quality, Productivity, and Lean Programs & Services...34 Workload Survival Skills*...89 QUALITY Internal Auditing for ISO-Based Systems...61 Quality, Productivity, and Lean Programs & Services...34 Workload Survival Skills*...89 SALES SKILLS Critical-Step Selling...46 Negotiation Skills Getting to the Win-Win*...69 Strategic Selling...77 Understanding Styles and Adapting to Others...88 SENSITIVITY SKILLS Sensitivity Skills in a Diverse Workplace*...76 SUPERVISORY Supervision Fundamentals*...79 Supervision Part I: Fundamentals of Leadership*...80 Supervision Part II: Fundamentals of Leadership*...82 Supervisor and the Law*...83 Surviving as a New Leader: Making the Transition...83 TEAM TRAINING Communicating With Your Teammates*...44 Foundation for Leading Teams*...55 Keeping the Team on Track*...62 Leading Effective Teams Certificate Series*...25 Managing Conflict in Your Team*...66 Managing Project for Team Leaders*...67 *Indicates HRCI (General) Credit and SHRM PDC's available/**hrci Business (Strategic) Credit and SHRM PDC's available.

7 HUMAN RESOURCE MANAGEMENT AFFIRMATIVE ACTION Affirmative Action Overview*...37 Affirmative Action Recordkeeping*...38 How to Write and Carry Out an Affirmative Action Plan*...56 BENEFITS 401(K) Plan Design and Administration*...37 Benefit Communication Best Practices*...39 Compensation Program Design A Workshop*...45 Design and Funding of Benefit Plans*...48 Employee Benefits Certificate Series*...16 Employee Benefits: A to Z*...51 Total Rewards: Benefits Basics*...84 COMPENSATON Compensation Program Design A Workshop *...45 Total Rewards: Compensation Basics*...85 EMPLOYEE BENEFITS CERTIFICATE SERIES 401(K) Plan Design and Administration*...37 Benefit Communication Best Practices*...39 Design and Funding of Benefit Plans*...48 Employee Benefits: A to Z*...51 Employee Benefits Certificate Series*...16 ESSENTIALS OF HR CERTIFICATE SERIES Effective Interviewing and Hiring*...49 Essentials of HR Certificate Series*...18 HR and Employment Law Essentials*...56 HR s Role in Performance Management and Documentation*...59 Managing HR Records*...66 Total Rewards: Benefits Basics*...84 Total Rewards: Compensation Basics*...85 FMLA FAMILY AND MEDICAL LEAVE ACT FMLA Made Simple*...54 FEDERAL & STATE EMPLOYMENT LAW HR and Employment Law Essentials*...56 Supervisor and the Law*...83 GENERAL HR 401(K) Plan Design and Administration*...37 Benefit Communication Best Practices*...39 Conducting Workplace Investigations*...45 Design and Funding of Benefit Plans*...48 Effective Interviewing and Hiring*...49 Employee Benefits: A to Z*...51 FMLA Made Simple*...54 HR and Employment Law Essentials*...56 HR Management in a Union Environment An Overview*...57 HR Metrics: Impacting Business Results**...58 HR Overview for HR Assistants*...58 HR s Role in Performance Management and Documentation*...59 Interviewing Do s and Don ts Live Webinar* NEW...61 Management Drivers of Employee Engagement**...65 Managing HR Records*...66 Metric Calculations Live Webinar* NEW...68 Onboarding: Ensuring the Success of New Hires*...70 Organizational Development (OD) Certificate**...71 Worker s Compensation Essentials for Wisconsin Employees*...89 HR BUSINESS PARTNER CERTIFICATE SERIES HR as Strategic Business Partner** HR Business Partner Certificate Series**...23 HR Metrics: Impacting Business Results**...58 HR CERTIFICATION aphr Certificate Preparation...38 HR Certification Preparation Programs...33 PHR/SPHR Certificate Preparation...72 SHRM Certification (SHRM-CP/SHRM-SCP)...76 INTERVIEWING AND HIRING Conducting Workplace Investigations*...45 Effective Interviewing and Hiring*...49 Interviewing Do s and Don ts - Live Webinar* NEW...61 Onboarding: Ensuring the Success of New Hires*...70 Recruiting for Success Live Webinar* NEW...74 RECRUITING Effective Interviewing and Hiring*...49 Interviewing Do s and Don ts Live Webinar* NEW...61 Recruiting for Success Live Webinar* NEW...74 Recruitment Marketing Job Ads, Employer Brand, and Social Media Tactics*...75 PHR/SPHR/SHRM aphr Certificate Preparation...38 HR Certification Preparation Programs...33 PHR/SPHR Certificate Preparation...72 SHRM Certification (SHRM-CP/SHRM-SCP)...76 SAFETY/WORKER S COMPENSATION Safety Training and Services...35 Worker s Compensation Essentials for Wisconsin Employees*...89 SOCIAL MEDIA & NETWORKING Recruitment Marketing Job Ads, Employer Brand, and Social Media Tactics*...75 WEBINARS / E-LEARNING Interviewing Do s and Don ts Live Webinar * NEW...61 Metric Calculations Live Webinar* NEW...68 Recruiting for Success Live Webinar* NEW...74 Webinars / E-Learning Program Offerings...36 WORLD AT WORK WorldatWork C2: Job Analysis, Documentation and Evaluation*...91 WorldatWork C17: Market Pricing Conducting a Competative Pay Analysis*...90 WorldatWork T1: Total Rewards Management*...90 WorldatWork T2: Accounting and Finance for the Human Resources Professional...91 On rare occasions, a date printed in the catalog needs to be changed. In addition, we add new program offerings throughout the year. Check for the latest information or call MRA at COURSE INDEX *Indicates HRCI (General) Credit and SHRM PDC's available/**hrci Business (Strategic) Credit and SHRM PDC's available.

8 MRA TRAINING LOCATIONS MRA has been helping employees become more successful in the workplace for over 115 years. Training programs are practical, interactive, and down-to-earth. If you re not completely satisfied, we promise a moneyback guarantee! TRAINING CONVENIENT TO YOU With more than 100 course topics scheduled in 2018, you re sure to find the right training at a location near YOU. Course locations include: ~ ~ Appleton, WI ~ ~ Bloomington, MN ~ ~ Chanhassen, MN ~ ~ Madison, WI ~ ~ Mankato, MN ~ ~ Moline, IL ~ ~ Muscatine, IA ~ ~ Palatine, IL ~ ~ ~ ~ Sartell, MN ~ ~ Sheboygan Falls, WI ~ ~ St. Paul, MN ~ ~ MRA also brings training to your location to meet your needs, in your time frame, and within your budget. For more information: І Registrations@mranet.org І

9 EXACTLY THE TRAINING YOU WANT, WHEN AND WHERE YOU WANT IT. WHAT YOU WANT WHEN YOU WANT IT WHY CHOOSE MRA ONSITE TRAINING? BECAUSE ONSITE TRAINING MEANS YOU CAN... WHERE YOU WANT IT MRA onsite programs are taught by business professionals who are experts in training. Your training will focus on application translating information to actions and on behavior changes that immediately impact business performance. MRA ONSITE TRAINING ÂÂ Choose from hundreds of training programs or targeted sessions to advance your staffing business objectives. ÂÂ Train anywhere, any shift, and all group sizes. ÂÂ Specify your location and time. ÂÂ Develop key competencies across the team simultaneously. ÂÂ Motivate trainees to practice desired behaviors through group accountability. ÂÂ Save $25 to $100 per person per day compared to individual scheduled public training programs. Contact us today for more information on onsite training І І

10 Select the Right Training Programs COMPETENCIES Imagine a mobile like the one you'd hang above a baby's crib but instead of toys, from each of the strings hangs one of your talent programs: Training, Performance Management, Learning & Development, and Succession Planning. If you pull on any one of these pieces, the entire mobile moves and your programs can quickly go out of balance. WHY DOES THAT MATTER? Incorporating a set of competencies into your talent management systems can provide balance, stability, and alignment for all your talent programs. Competencies set a consistent plan for the future and answer three important questions: What skills do your employees possess now? What skills will your employees need to accomplish your company s strategic future plans? How will you address any competency gaps? WHAT ARE COMPETENCIES? Competencies are sets of skills, abilities, knowledge, and behaviors needed for successful job performance. Your company s business goals and culture provide the context to define key job competencies. In turn, your competencies provide the framework for employee training and development. THE MEASURABLE BENEFITS Improve business performance by defining both core and leadership competencies. When you recognize and apply competencies, you can make better hiring decisions, enable employee growth, improve leadership development focus, and bolster succession management strategies. Selection Performance Management Strategic Initiatives & Business Goals Culture Competencies Succession Management Employee Engagement Refer to our training program descriptions on MRA s website, where you ll find the competencies gained from each specific program. Employee Learning and Development MRA CAN SAVE YOU TIME, MONEY, AND FRUSTRATION BY HELPING TO BUILD YOUR TALENT PLANS AROUND COMPETENCIES. Contact MRA s Organizational Development professionals at or MemberRelations@mranet.org.

11 PROFESSIONAL CERTIFICATES FROM MRA ARE DESIGNED TO BENEFIT YOUR CAREER AND YOUR ORGANIZATION. PUT ANY OF OUR MANY INDUSTRY-RECOGNIZED CERTIFICATES TO WORK FOR YOU. With more than 100 training programs and 850 classroom and online sessions, MRA has your development needs covered. Increase your value in the workplace Learn from industry experts Acquire relevant skills immediately applicable on the job Bridge the gap between education and new job requirements Network with professionals from diverse organizations Benefit from comprehensive content developed to bring pertinent topics and skills together MRA TRAINING & CERTIFICATES It was a pleasure participating in the Frontline Leadership Series and gaining a wealth of practical information, which I am applying with immediate results. I feel empowered, equipped with tools I need to perform my duties with better results it is paying off already!" Miguel Hinrichs, Production Supervisor, Saris Cycling Group Contact us Registrations@mranet.org for more information.

12 PREPARE NEW LEADERS/DEVELOP TEAMS The Seeds of Leadership Growth: Training Designed for Every Level of Leadership All leaders are not the same. The qualities of effective supervisors and leaders are a blend of knowledge, skilled communication, problem solving, work experience, and personal style. MRA leadership training programs instill the knowledge, skills, and mindset to help leaders become effective in their positions. MRA instructors add their personal experience and practical takeaways into the mix of unique classroom training. Leading Effective Teams Certificate Series Designed to develop the skills to form and lead collaborative, successful departmental or crossfunctional teams. [Page 25] Surviving as a New Leader Basic training for new leaders making the transition from doing the work to leading the work. [Page 83] Frontline Leadership Certificate Series Comprehensive leadership skills for persons in lead worker/group leader positions who provide guidance to a group while not officially management. [Page 21] Leadership for Leads Basic leadership skills for those responsible for getting results, without the authority of managing people. [Page 62]

13 Supervision Part I/ Supervision Fundamentals Supervision skills for those who have recently been assigned direct supervisory responsibilities or others who want to enhance or refresh their supervisory skills [Page 80] Supervision Part II Problem solving, communication and interpersonal skills for the experienced supervisor or manager. [Page 82] Principles of Leadership Excellence (PLX) Certificate Series Comprehensive, in-depth leadership strategies with practical application for new or experienced managers or other professionals without formal leadership training. [Page 27] QUESTIONS: We're here to help. BUILD SUPERVISORY SKILLS/STRENGTHEN LEADESHIP SKILLS

14 POST TRAINING COACHING SERVICES Maximize Your Training Most organizations recognize the value of investing in the development of their employees through training. The next step after training is to reinforce the skills learned to sustain solid behavior change. MRA s post-training coaching services can help participants apply what they learned in the training program to their job. Expert coaches provide real-life application help and accountability over the weeks or months following the event. Contact MRA Member Relations at memberrelations@mranet.org or call , to discuss coaching options to maximize the return on your training investments. 88% A study on the effects of coaching found that, while training with managers increased manager productivity by 22 percent, adding one-on-one coaching after the training pushed productivity to 88 percent.[1] Coaching Package MRA recommends monthly sessions for the first three months following the training event and quarterly sessions thereafter. Total fee for the Coaching Package is $1000 per participant. Additional coaching sessions are available on hourly basis at $200/hour. [1] Olivero, G., Bane, K.D., and Kopelman, R.E. (Winter,1997). Executive coaching as a transfer of training tool: Effects on productivity in a public agency. Public Personnel Management, 26, 4,

15 CUSTOMER SERVICE EXCELLENCE CERTIFICATE SERIES All Sessions 8:30 a.m. - 12:00 p.m. CEUs for each session: 0.4 (3.5 hours) MRA s series of three, half-day sessions challenges those who interact with customers to move from business as usual to high performance, results-oriented customer service that delights clients and improves the bottom line. Programs do not build on each other and can be taken in any order. For more in-depth descriptions of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. What would the future look like if everyone in your organization was an expert at customer service? Anyone who is responsible for building positive customer relationships with internal and/or external customers. SESSION 1 ENHANCE YOUR CUSTOMER CONNECTION This program provides opportunities for you to put yourself in the customers shoes. You uncover the four most important things that customers want from service professionals and how to apply them to communicate more effectively, both verbally and nonverbally, with internal and external customers. Competencies Gained: Customer focus Listening Palatine, IL Thu., 5/17/2018 Tue., 2/6/2018 Wed., 3/14/2018 Tue., 10/2/2018 Tue., 6/5/2018 Fri., 7/13/2018 Fri., 10/5/2018 Thu., 10/4/2018 SESSION 2 UNDERSTAND YOUR CUSTOMER S BUSINESS This program is about how to build customer relationships by understanding your customers businesses and their viewpoint of what they need to be successful. This perspective helps you provide more relevant and focused customer service based on the needs of their businesses and can set your organization apart from the pack. Competencies Gained: Business skills Customer focus Tue., 2/13/2018 Wed., 3/21/2018 Tue., 6/12/2018 Fri., 7/20/2018 Fri., 10/12/2018 Thu., 10/11/2018 SESSION 3 CREATIVE CUSTOMER PROBLEM SOLVING In this session, you will learn effective ways to provide other options to customers and develop problem-solving skills that get at the root of the situation or issue, even when you can t give them exactly what they want. You also learn the importance of active listening and the positive effects it can have on conversations with customers. Competencies Gained: Assertiveness Customer focus Appleton, WI Thu., 4/19/2018 Tue., 2/20/2018 Wed., 3/28/2018 Tue., 6/19/2018 Fri., 7/27/2018 Fri., 10/19/2018 Thu., 10/18/

16 EMPLOYEE BENEFITS CERTIFICATE SERIES Your organization s investment in employee benefits can be staggering. While that investment pays off by helping recruit and retain employees, you must carefully implement, manage, and monitor to ensure that every dollar is spent wisely on effective and efficient benefit programs. Ever changing and complex, the benefits arena is also a hotbed of regulation. This certificate series will build the skills you need to pull all the pieces together. From program design to execution, the series addresses four critical areas over a total of three days. All sessions are led by experienced professionals and practitioners in the benefits field. For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. If you are a benefit administrator, specialist, HR generalist, or other HR professional who has a role in benefit election, administration, evaluation, and/or renewals, you ll benefit from this series. Management looks to you to be knowledgeable about benefit selection and administration. It s vital to continuously improve your competence and your confidence so you can effectively partner in the business of your organization. This series helps you do just that. SESSION 1 EMPLOYEE BENEFITS: A TO Z It s a challenging balance. You want to be on top of the ever-changing options available to help your organization s employee benefits program attract and retain employees. At the same time, you must ensure the benefit options you offer are current and cost effective. Beyond that, you need to have a solid understanding of benefit regulations and how to respond to new developments. This comprehensive overview will provide you with an in-depth understanding of benefit laws and regulations, plan options, administration, and reporting. Competencies Gained: Decision-making skills Planning Technical skills 8:30 a.m. - 4:00 p.m. Wed., 4/4/2018 Wed., 3/7/2018 Wed., 8/8/2018 Tues., 8/7/2018 CEUs: 0.7 (6.5 hours) HRCI Credits: 6.5 HR (General) SHRM: 6.5 PDCs 16 For more information about these programs, call MRA at

17 SESSION 2 DESIGN AND FUNDING OF BENEFIT PLANS There is no one-size-fits-all when choosing a health and welfare program. Program structure and funding choices abound. You want to make the best choices for your employees and organization s needs and budget. It is essential to have a solid understanding of the options, details behind the acronyms, and current trends in funding mechanisms. Competencies Gained: Decision-making skills Planning Technical skills 8:30 a.m. - 4:00 p.m. Wed., 4/11/2018 Wed., 3/14/2018 Wed., 8/15/2018 Tues., 8/14/2018 CEUs: 0.7 (6.5 hours) HRCI Credits: 6.5 HR (General) SHRM: 6.5 PDCs SESSION 3 401(K) PLAN DESIGN AND ADMINISTRATION All 401(k) plans require careful and ongoing attention. This program will give you a general overview of the elements required for design and administration of 401(k) plans. From ERISA, Department of Labor (DOL), and Internal Revenue Service (IRS) requirements, to day-to-day administration, this program has it all. Competencies Gained: Decision-making skills Planning Technical skills 8:30 a.m. - 12:00 p.m. Wed., 4/18/2018 Wed., 3/21/2018 Wed., 8/22/2018 Tues., 8/21/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs SESSION 4 BENEFIT COMMUNICATION BEST PRACTICES Without strong and effective communication to employees, even the best employee benefit programs can sputter. A solid communication system can be the spark that turns employees into proactive participants, uplifting their job satisfaction. Effective communication can also help control benefit costs to employers and employees. Competencies Gained: Decision-making skills Planning Technical skills 12:30 p.m. - 4:00 p.m. Wed., 4/18/2018 Wed., 3/21/2018 Wed., 8/22/2018 Tues., 8/21/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs 17

18 ESSENTIALS OF HR CERTIFICATE SERIES New to HR or want to broaden or refresh your knowledge of HR administration? Attend this series! An indispensable package, this comprehensive certificate series is complete with everything you need for a solid HR foundation or a concentrated refresher. A highly-interactive program presented by expert instructors, the series meets one day a week for five consecutive weeks, delivering practical skills related to HR s key functions and activities. Count on this series to boost your technical HR competency and take that competence to the next level in areas like conflict management, ethics, integrity, communication, process management, priority setting, and composure. Focus on your roles and responsibilities to move forward in full throttle to develop and implement HR initiatives and solutions that support your organization s goals. This Certificate Series will help you: Review the A-Z of HR administration and power up for success. Recognize the value and use the influence of your HR role to your organization. Effectively handle the varied HR challenges you face every day, including sensitive conversations. For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. Please bring an electronic device or laptop. This certificate series is designed for newcomers to HR as well as those who want to broaden or refresh their HR knowledge. HR AND EMPLOYMENT LAW ESSENTIALS SESSION 1 In the fast-paced and varied world of HR, it s critical that you have a solid understanding of Competencies employment law and know how to apply these laws within your organization. You ll find Gained: all the information you need right here a two-day comprehensive introduction to the role Customer focus and responsibilities of HR within an organization. Certain to supply a solid foundation of the Ethics and integrity essential elements of the HR function, topics include employment laws, HR and managerial Influencing legal responsibilities for compliance, and the value that HR brings to an organization. Your Risk taking instructor s top credentials, learning activities, and group discussions work together to help Technical skills you discover best practices for tackling workplace challenges and tap into ideas to help your Trust and respect organization achieve its business goals. Specific areas addressed include anti-discrimination laws, the Fair Labor Standards Act, Family and Medical Leave Act, workplace safety, security, and Workers Compensation. 8:30 a.m. - 4:00 p.m. 2-day session Moline, IL Palatine, IL Thu., 2/15 and 2/22/2018 Tue., 4/3 and 4/10/2018 Thu., 1/25 and 2/1/2018 Tue., 1/23 and 1/30/2018 Thu., 11/1 and 11/8/2018 Thu., 9/27 and 10/4/2018 Wed., 4/25 and 5/2/2018 Wed., 4/18 and 4/25/2018 Thu., 9/13 and 9/20/2018 Thu., 7/19 and 7/26/2018 Tue., 10/2 and 10/9/2018 CEUs: 1.3 (13 hours) HRCI Credits: 13 HR (General) SHRM: 13 PDCs 18 For more information about these programs, call MRA at

19 SESSION 2 MANAGING HR RECORDS Creating and completing the right paperwork, organizing it for easy access, and maintaining records to ensure legal compliance are vital actions that help defend against potential litigation. Gain confidence and peace of mind from the expert solutions that this information-packed program provides. Discover new options to upgrade your current recordkeeping system to align with best practices and shield your organization from legal challenge. It s everything you need to get the job done and prevent costly errors. 8:30 a.m. - 12:00 p.m. Moline, IL Palatine, IL Thu., 3/1/2018 Tue., 4/17/2018 Thu., 2/8/2018 Tue., 2/6/2018 Thu., 11/15/2018 Thu., 10/11/2018 Wed., 5/9/2018 Wed., 5/2/2018 Thu., 9/27/2018 Thu., 8/2/2018 Tue., 10/16/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs Competencies Gained: Organizing Process management SESSION 3 HR S ROLE IN PERFORMANCE MANAGEMENT AND DOCUMENTATION HR professionals play a critical role in advising management on issues related to employee performance management and improvement. All employment decisions present the opportunity for litigation, and your ability to effectively facilitate an ongoing performance management process supported by documentation, open communication, coaching, and feedback can mitigate risk for your organization. In this half-day program, you will be exposed to the components of sound performance management systems, learn to apply and properly document a progressive disciplinary process, and collaborate with leadership using a consultative approach. Competencies Gained: Coaching Performance management 12:30-4:00 p.m. Moline, IL Palatine, IL Chanhassen, MN St. Paul, MN Thu., 3/1/2018 Tue., 4/17/2018 Tue., 6/19/2018 Thu., 2/8/2018 Mon., 11/12/2018 Tue., 2/6/2018 Thu., 11/15/2018 Thu., 10/11/2018 Wed., 5/9/2018 Wed., 5/2/2018 Thu., 9/27/2018 Thu., 8/2/2018 Tue., 10/16/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs SESSION 4 EFFECTIVE INTERVIEWING AND HIRING You thought you hired a star employee who could see the big picture... and instead they sweat the small stuff. You thought you hired a pro with the know-how to work independently... and instead they need constant direction. Sound familiar? This is the ideal program for you, guaranteed to help take the guesswork out of interviewing and hiring. Boost your organization s competitive edge and save time, money, and frustration by matching the right person to the right job. Your experienced, engaging instructor will help you do just that. Competencies Gained: Hiring and staffing Listening Planning Technical skills 8:30 a.m. - 4:00 p.m. Moline, IL Palatine, IL Mankato, MN Sartell, MN Thu., 3/8/2018 Tue., 4/24/2018 Wed., 2/28/2018 Thu., 2/15/2018 Thu., 12/13/2018 Tue., 2/13/2018 Thu., 11/29/2018 Thu., 10/18/2018 Wed., 5/16/2018 Wed., 5/9/2018 Thu., 10/4/2018 Thu., 8/9/2018 Tue., 10/23/2018 CEUs: 0.7 (6.5 hours) HRCI Credits: 6.5 HR (General) SHRM: 6.5 PDCs CONTINUED ON NEXT PAGE 19

20 SESSION 5 TOTAL REWARDS: COMPENSATION BASICS In today s competitive job market, guesswork, your intuition, or a dartboard aren t the answer to establishing compensation. Gain insight into the factors used to set pay that attracts, retains, and motivates your organization s targeted workforce. It also introduces and delves into the concept of total rewards compensation, addressing how your organization can determine what items to include in a total rewards program, how to communicate the program to employees, and how to administer its operation. 8:30 a.m. - 12:00 p.m. Moline, IL Palatine, IL Thu., 3/15/2018 Tue., 5/1/2018 Thu., 2/22/2018 Tue., 2/20/2018 Thu., 12/6/2018 Thu., 10/25/2018 Wed., 5/23/2018 Wed., 5/16/2018 Thu., 10/11/2018 Thu., 8/16/2018 Tue., 10/30/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs Competencies Gained: Business knowledge Consulting Technical skills SESSION 6 TOTAL REWARDS: BENEFITS BASICS Including a benefits component in your organization s total rewards program can add heavyweight appeal to the top talent you re aiming to attract. View the full range of employer-based benefits and the regulations that apply with an experienced instructor who ll provide straight talk about the challenge of balancing benefits that are attractive to employees with your organization s return on investment. Benefit from a fresh perspective about cost vs. value for both your employees and your organization, helping you make informed decisions about benefits offerings. Competencies Gained: Business skills Consulting Technical skills 12:30-4:00 p.m. Moline, IL Palatine, IL Thu., 3/15/2018 Tue., 5/1/2018 Thu., 2/22/2018 Tue., 2/20/2018 Thu., 12/6/2018 Thu., 10.25/2018 Wed., 5/23/2018 Wed., 5/16/2018 Thu., 10/11/2018 Thu., 8/16/2018 Tue., 10/30/2018 CEUs: 0.3 (3.25 hours) HRCI Credits: 3.25 HR (General) SHRM: 3.25 PDCs 20 For more information about these programs, call MRA at

21 FRONTLINE LEADERSHIP CERTIFICATE SERIES All Sessions 8:30 a.m. - 4:30 p.m. CEUs: 0.7 (7 hours) HRCI Credits: 7 HR (General) SHRM: 7 PDCs This series is designed for those individuals who provide leadership or formal guidance to a work group without the power to hire, to fire, to promote, or to conduct performance reviews. Frontline Leaders may be called group or team leaders, seniors, leads, coordinators, leaders of work groups or may simply be our go to people. These employees often do the work while simultaneously providing leadership direction and supervision to their work group. This series is excellent for individuals that are being prepared for future leadership roles. This introductory leadership series teaches the important principles of motivation, interpersonal communication, employee training, influencing others to achieve results, meeting organizational objectives, and resolving conflict. Using a combination of discussion, case study, and skill practice, participants are prepared to be more productive within their organization by developing their leadership skills. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership, direction, or guidance to a work group without the power to hire, fire, promote, or conduct performance reviews. SESSION 1 MOTIVATION AND TRUST BUILDING Frontline Leaders must learn how to meet the demands of leading work while doing work. This one-day program offers participants a practical understanding of basic leadership skills, work values, organizational responsibility, and trust and relationship building. Competencies Gained: Leading Motivating others Trust and respect Appleton, WI Moline, IL Palatine, IL Sheboygan Falls, WI Tue., 6/12/2018 Wed., 3/21/2018 Thu., 3/1/2018 Thu., 7/19/2018 Wed., 1/24/2018 Wed., 8/15/2018 Wed., 8/8/2018 Wed., 7/11/2018 Tue., 3/6/2018 Mon., 10/8/2018 Tue., 10/2/2018 Thu., 5/17/2018 Thu., 11/8/2018 SESSION 2 COMMUNICATION SKILLS Frontline Leaders must be excellent communicators with their team, their peers, and their managers. This one-day program helps participants master effective listening skills, enhance communication methods, and practice the ability to constructively give and receive feedback. Competencies Gained: Giving feedback Informing Listening Appleton, WI Moline, IL Palatine, IL Sheboygan Falls, WI Tue., 6/19/2018 Wed., 3/28/2018 Thu., 3/8/2018 Thu., 7/26/2018 Wed., 1/31/2018 Wed., 8/22/2018 Wed., 8/15/2018 Wed., 7/18/2018 Tue., 3/13/2018 Mon., 10/15/2018 Tue., 10/9/2018 Thu., 5/24/2018 Thu.,11/15/2018 CONTINUED ON NEXT PAGE 21

22 SESSION 3 EFFECTIVE TRAINING TECHNIQUES Frontline Leaders must effectively train both new employees and experienced workers. This one-day program demonstrates precise and practical methods to train employees more effectively. Participants will also learn how to identify worker training needs and provide thorough, just-in-time, on-the-job training. Competencies Gained: Developing direct reports Measuring work and performance standards Appleton, WI Moline, IL Palatine, IL Sheboygan Falls, WI Tue., 6/26/2018 Wed., 4/4/2018 Thu., 3/15/2018 Thu., 8/2/2018 Wed., 2/7/2018 Wed., 8/29/2018 Wed., 8/22/2018 Wed., 7/25/2018 Tue., 3/20/2018 Mon., 10/22/2018 Tue., 10/16/2018 Thu., 5/31/2018 Thu., 11/29/2018 SESSION 4 RESOLVING CONFLICT AND HANDLING DIFFICULT PEOPLE PROBLEMS Frontline Leaders must resolve conflict situations and deal with different types of difficult employees. This one-day program provides Frontline Leaders practical, tactful communication techniques to address conflict and influence others. Competencies Gained: Conflict management Giving feedback Influencing Appleton, WI Moline, IL Palatine, IL Sheboygan Falls, WI Tue., 7/10/2018 Wed., 4/18/2018 Thu., 3/22/2018 Thu., 8/9/2018 Wed., 2/14/2018 Wed., 8/29/2018 Wed., 8/1/2018 Tue., 3/27/2018 Tue., 10/23/2018 Thu., 6/7/2018 Wed., 9/5/2018 Mon., 10/29/2018 Thu., 12/6/2018 SESSION 5 EXCELLING AS A FRONTLINE LEADER Frontline Leaders must influence employees to get the job done, usually without official power. This one-day program is the capstone course for the Frontline Leadership Series, integrating the concepts from motivation, trust-building, communication skills, training, and conflict management to focus the leader on gaining cooperation, fostering teamwork, and building collaboration to meet organizational objectives. Competencies Gained: Influencing Results-oriented Team building Appleton, WI Moline, IL Palatine, IL Sheboygan Falls, WI Tue., 7/17/2018 Wed., 5/2/2018 Thu., 3/29/2018 Thu., 8/16/2018 Wed., 2/21/2018 Wed., 9/12/2018 Wed., 9/5/2018 Wed., 8/8/2018 Tue., 4/3/2018 Mon., 11/5/2018 Tue., 10/30/2018 Thu., 6/14/2018 Thu., 12/13/ For more information about these programs, call MRA at

23 HR BUSINESS PARTNER CERTIFICATE SERIES All Sessions: 8:30 a.m. - 4:00 p.m. The demands of HR professionals have changed immensely in today s complex business environment as more and more organizations seek strategic business partners to lead their human resources function. In order to effectively drive results, these strategic leaders must be able to align the HR strategies and tactics to support organizational goals. In this series, participants explore and enhance the skills that HR business partners must master to be successful in their role and be seen by executive leaders as critical partners in the success of the business. In this series, participants will meet with a "success coach" who will provide participants with three hours of one-onone consultation. These one-on-one sessions with MRA's highly experienced success coaches will assist you in your own competency development and action plan for your organization, creating a unique value for your professional development. (Up to a $780 value.) The three hour one-on-one consultation with a "success coach" is available to those taking the series. For more information regarding other coaching opportunities, please give us a call at For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. This certificate series is designed specifically for experienced HR professionals (5+ years) developing towards a strategic, HR business partner role, or current HR business partners who seek to more effectively drive business results. Prior completion of the Essentials of HR Certificate Series (or comparable coursework or experience) is recommended. CONTINUED ON NEXT PAGE 23

24 SESSION 1 HR AS STRATEGIC BUSINESS PARTNER HR Business Partners play an integral role when a company wants to achieve organizational effectiveness. In this two-day program, you will develop your ability to operate within a strategic framework to align HR strategies and tactics with organizational goals. You will uncover techniques to connect HR performance initiatives with business results and explore best practices for cultivating highvalue business partnerships with senior leaders. Competencies Gained: Collaboration Consulting Business Acumen Strategic Skills 2-day sessions Moline, IL Palatine, IL Wed., 9/19 and 9/26/2018 Wed., 2/28 and 3/7/2018 Wed., 3/7 and 3/14/2018 Tue., 4/10 and 4/17/2018 Thu., 8/30 and 9/6/2018 Thu., 7/12 and 7/19/2018 Thu., 10/18 and 10/25/2018 Wed., 10/24 and 10/31/2018 CEUs: 1.3 ( 13 hours) HRCI Credits: 13 Business (Strategic) SHRM: 13 PDCs SESSION 2 HR METRICS: IMPACTING BUSINESS RESULTS High-performing organizations understand that what can be measured can be managed; and what is managed can be leveraged. As an HR Business Partner, you must properly identify, measure, and leverage critical HR initiatives that drive organizational success. In this one-day program, you will learn to identify and interpret the right data to make informed decisions, effectively interpret key measures of organizational success, and professionally communicate the link between HR initiatives and desired business results. Competencies Gained: Business Acumen Decision-making skills Influencing Informing Metrics Organizational knowledge Problem solving Strategic skills Moline, IL Palatine, IL Wed., 10/3/2018 Wed., 3/14/2018 Wed., 3/21/2018 Tue., 4/24/2018 Thu., 9/13/2018 Thu., 7/26/2018 Thu., 11/1/2018 Wed., 11/7/2018 CEUs: 0.7 (6.5 hours) HRCI Credits: 6.5 Business (Strategic) SHRM: 6.5 PDCs 24 For more information about these programs, call MRA at

25 LEADING EFFECTIVE TEAMS CERTIFICATE SERIES All Sessions 8:30 a.m. - 4:30 p.m. CEUs: 0.7 (7 hours) HRCI Credits: 7 HR (General) SHRM: 7 PDCs Collaboration. Teamwork. Cohesiveness. These words describe the difference between a true team working together to accomplish goals and a group of individuals working side by side. Successful teams require solid structure and organization, superior communication skills, and sound problem-solving and project management practices. The Leading Effective Teams Series provides participants with the background knowledge, techniques, and skills to lead productive and successful teams. Leaders of new teams as well as leaders of established teams will take away practical techniques and tools for stimulating collaboration and success on their teams. It is suggested, but not required, that participants attend the series in order. For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. Participants are leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/ supervisory roles moving from a traditional organizational structure to a team-oriented environment. SESSION 1 FOUNDATION FOR LEADING TEAMS Is your organization missing out on the power of teams? Successful teams have a positive effect on employee engagement and a direct impact on how your organization meets its strategic goals. In a team environment, leaders must stimulate collaboration and group decision-making. In addition, you are often expected to involve employees from different parts and levels of the organization in projects even when they do not have direct authority over those team members. These cross-functional teams can be the driving force for change and improvement in your organization. You will discuss how to lay the groundwork for successful teams while identifying the leadership skills and behaviors needed to create positive change in a team environment. Competencies Gained: Collaboration Leading Team building Tue., 2/20/2018 Thu., 2/1/2018 Thu., 6/21/2018 Tue., 5/15/2018 Thu., 10/11/2018 Wed., 10/10/2018 SESSION 2 COMMUNICATING WITH YOUR TEAMMATES Successful collaboration takes place when team leaders build a supportive climate with positive communication skills and constructive feedback skills. Through a variety of activities and discussions, you will examine your role as a communicator. After completing the online DiSC Communication Style Assessment, you will receive a personal report to use in class and back at work. You will learn to build a positive communication environment by giving constructive feedback, handling defensiveness, and listening effectively. Competencies Gained: Collaboration Giving feedback Listening Tue., 2/27/2018 Thu., 2/8/2018 Thu., 6/28/2018 Tue., 5/22/2018 Thu., 10/18/2018 Wed., 10/17/2018 CONTINUED ON NEXT PAGE 25

26 SESSION 3 KEEPING THE TEAM ON TRACK When teams get off track, it s up to the team leader to steer them back on course. In this program, you will examine typical ways teams go astray and then practice techniques for getting the teams back on track. You will learn to lead your team through goal setting and problem-solving processes, planning and conducting useful (and fun!) meetings, and professionally addressing disruptive group and employee behaviors. Competencies Gained: Facilitation skills Goal setting Meeting management Tue., 3/6/2018 Thu., 2/15/2018 Thu., 7/12/2018 Tue., 6/5/2018 Thu., 10/25/2018 Wed., 10/24/2018 SESSION 4 MANAGING CONFLICT IN YOUR TEAM Conflict is a natural part of teamwork, and effective team leaders must manage conflict properly so that it is not destructive to the team. Using a model of conflict management and feedback skills, you will learn to recognize the causes and effects of conflict, choose steps to take to work through interpersonal conflict, and appropriately intervene or mediate when conflict occurs between other team members. Competencies Gained: Conflict management Giving feedback Influencing Tue., 3/13/2018 Thu., 2/22/2018 Thu., 7/19/2018 Tue., 6/12/2018 Thu., 11/1/2018 Wed., 10/31/2018 SESSION 5 MANAGING PROJECTS FOR TEAM LEADERS Well-structured, cohesive teams reach the highest levels of success. Managing initiatives and cross-functional project teams adds new challenges, and this program focuses on the leadership aspects of project management. By planning, executing, and closing out projects appropriately, you provide the structure that will successfully move the team to project completion. Through activities, discussions, and examples from your own projects, you will practice using techniques and tools you can implement during your project planning processes at work. Competencies Gained: Goal setting Organizing Planning Tue., 3/20/2018 Thu., 3/1/2018 Thu., 7/26/2018 Tue., 6/19/2018 Thu., 11/8/2018 Wed., 11/7/ For more information about these programs, call MRA at

27 LEADERSHIP DEVELOPMENT That Gets RESULTS Becoming an effective leader involves acquiring skill. Understanding leadership components, learning how to combine those components in just the right way, and practicing what you learn will lead to success. In this certificate series, you ll build 18 leadership competencies. You ll learn how to communicate with your team and how to respond in adversity. This series is not yawn-filled lecture and tedious note-taking. It s an exciting ride with interactive learning that teaches you how to be a better leader through self-assessment, skill practice, group discussion, and day-to-day application. You can stay connected between sessions through the life-line of an online community. Instructors with real-world leadership experience in a variety of industries make the topics come alive! MRA encourages you to take the series in sequence because skill sets in each session build upon what is learned in the previous session. For new or experienced supervisors, managers, or other professionals who have not had formal management training. Also beneficial for those with potential to be a leader. For a more in-depth description of each program, please see individual class listings. When you complete the entire series, you ll receive a framed certificate recognizing your achievement. SERIES FEE: $3,320 MRA members $4,310 nonmembers Principles of Leadership Excellence (PLX) is a comprehensive, practical program that teaches what to do and how to do it, including: Highly interactive training methods, proven effective for adult learners Inspiring instructors with real-world experience in the office, on the plant floor, and in the field Continuous skill reinforcement through online resources and support between sessions CONTINUED ON NEXT PAGE 27

28 MODULE 1 2-day program TRUST AND INFLUENCE Old-school leadership was based solely on command and control, but new-school leadership is built on trust and influence. Regardless of the level of leadership you hold in your organization or how long you have held a leadership spot, applying new-school principles will boost your effectiveness. Focusing on behaviors that promote trust in all areas of your professional life, you ll learn why and how to build a stronger, more trust-rich environment with your direct reports, managers, colleagues, customers, and suppliers. Your commitment to personal accountability will increase, and you ll take away powerful skills to use every day to help your reports meet their responsibilities, too. Competencies Gained: Adaptability and agility Communication Ethics and integrity Leveraging diversity Managing relationships Performance management Trust and authenticity FEE: $535 MRA members $695 nonmembers CEUs: 1.4 (14 hours) HRCI Credits: 14 HR (General) SHRM: 14 PDCs MODULE 2 2-day program COMMUNICATING FOR RESULTS Regardless of what product or service your organization offers, as a leader you re in the people business, big time. Success demands high-level communication skills. Talking, writing, texting, ing, phoning, gesturing, and listening you swim every day in the ocean of communication. If those communication skills are poor, you re in the ocean with an anchor tied to your feet. In this module, you learn Olympic-sized techniques to strengthen your talent. You will discover details about your own communication style and learn to adapt your personal communication to those whose style is different from yours. Hone your listening skills. Your awareness and effective use of nonverbal communication. Competencies Gained: Adaptability and agility Communication Leveraging diversity Managing relationships Self-assessment FEE: $535 MRA members $695 nonmembers CEUs: 1.4 (14 hours) HRCI Credits: 14 HR (General) SHRM: 14 PDCs MODULE 3 2-day program CULTURE, MOTIVATION, AND ALIGNING GOALS WITH STRATEGIES A leader s success depends on appropriate balance of two critical aspects of work: productivity and motivation. If you focus solely on production in nose-to-the-grindstone fashion, you neglect the crucial ingredient of building morale and motivating your reports to greater productivity and increased engagement. This module concentrates on the skills you need to strike just the right balance. You ll learn to build and maintain relationships, influence others, and coach in effective, efficient, and ethical ways. An in-depth study of motivation and employee engagement will polish your ability to increase productivity. Theory and practice combine to take your leadership skills up another notch. Competencies Gained: Communication Ethics and integrity Managing relationships Motivation Performance management Political savvy Self-assessment Strategic skills Vision FEE: $535 MRA members $695 nonmembers CEUs: 1.4 (14 hours) HRCI Credits: 14 HR (General) SHRM: 14 PDCs 28 For more information about these programs, call MRA at

29 MODULE 4 3-day program TRAINING, DELEGATING, COACHING, AND MANAGING PERFORMANCE It s a myth that ostriches bury their heads in the sand. But the myth is a spot-on analogy for leaders who take no action when their reports are faltering, who insist on doing it all themselves, or who fail to recognize the value of proactively managing performance. This module will help you banish any notion that, This will go away if I just ignore it. By learning to effectively train, delegate, coach, set goals, and give feedback, you ll increase your reports chances for success on the job. You ll acquire the skills to implement a consultative method of addressing concerns and a process that gets to the heart of performance issues while recognizing the vital steps to take when discipline is required. Competencies Gained: Communication Delegation Performance management Political savvy Talent management FEE: $855 MRA members $1,110 nonmembers CEUs: 2.1 (21 hours) HRCI Credits: 21 HR (General) SHRM: 21 PDCs MODULE 5 2-day program BUILDING COLLABORATION AND MANAGING CONFLICT Higher achievement. Deeper commitment. Sharper solutions. Ah, the payoff of superior teamwork! Helping groups achieve stellar results calls for particular skills including creating trust, involving others in making decisions, and aligning team members personal goals with the work of the group. It s a sure bet that team members with different backgrounds, interests, and personalities will bring different viewpoints to the table. It s also a sure bet that those different viewpoints can create stress and unproductive conflict. Competence in handling the complexities of teamwork in just the right way takes the know-how and practice this module provides. You ll learn how to skyrocket the effectiveness of a team and minimize unproductive conflict, and you ll take away practical techniques to address expected and unexpected behaviors. Competencies Gained: Communication Conflict management Leveraging diversity Performance management Political savvy Team building Trust and authenticity FEE: $535 MRA members $695 nonmembers CEUs: 1.4 (14 hours) HRCI Credits: 14 HR (General) SHRM: 14 PDCs MODULE 6 1-day program LEADING CHANGE AND PUTTING IT ALL TOGETHER Savvy business leaders are always on the lookout for opportunities for change. With many of today s top industries completely unknown 30 years ago, merely maintaining the status quo is flirting with failure. Understanding the dynamics of change and encouraging changes and improvements in their areas of responsibility are requirements for effective and forward-thinking leaders. This module addresses the challenge of initiating and shepherding change, focusing on techniques to communicate with and engage those affected. You ll learn best practices for dealing with unintended consequences of change and how to avoid the tug-of-war that can occur when change is poorly managed. Competencies Gained: Vision and strategy Relationships Problem solving Change management Performance management Innovation Delegation Self assessment FEE: $325 MRA members $420 nonmembers CEUs: 0.7 (7 hours) HRCI Credits: 7 HR (General) SHRM: 7 PDCs

30 MOLINE, IL PALATINE, IL PLYMOUTH, MN APPLETON, WI MADISON, WI SHEBOYGAN FALLS, WI WAUKESHA, WI, Module 1: Trust & Influence (2 Days) Module 2: Communicating for Results (2 Days) Module 3: Culture, Motivation, and Aligning Goals With Strategies (2 Days) 2/13 & 2/27/18 3/13 & 3/27/18 4/10 & 4/24/18 8/28 & 9/11/18 9/25 & 10/9/18 10/23 & 11/6/18 1/25 & 2/8/18 2/22 & 3/8/18 3/22 & 4/5/18 4/3 & 4/17/18 5/1 & 5/15/18 5/29 & 6/12/18 8/1 & 8/15/18 8/29 & 9/12/18 9/26 & 10/10/18 10/4 & 10/18/18 11/1 & 11/15/18 11/29 & 12/13/18 1/10 & 1/24/18 2/7 & 2/21/18 3/7 & 3/21/18 7/11 & 7/25/18 8/8 & 8/22/18 9/5 & 9/19/18 1/24 & 2/7/18 2/21 & 3/7/18 3/21 & 4/4/18 8/14 & 8/28/18 9/11 & 9/25/18 10/9 & 10/23/18 3/14 & 3/28/18 4/11 & 4/25/18 5/9 & 5/23/18 9/13 & 9/27/18 10/11 & 10/25/18 11/8 & 11/15/18 2/20 & 3/6/18 3/20 & 4/3/18 4/24 & 5/1/18 8/15 & 8/29/18 9/12 & 9/26/18 10/10 & 10/24/18 1/4 & 1/18/18 1/16 & 1/30/18 2/13 & 2/27/18 3/13 & 3/27/18 2/7 & 2/21/18 3/7 & 3/21/18 4/4 & 4/18/18 3/8 & 3/22/18 4/5 & 4/19/18 5/3 & 5/17/18 4/11 & 4/25/18 5/9 & 5/23/18 6/6 & 6/20/18 5/10 & 5/24/18 6/7 & 6/21/18 7/12 & 7/26/18 7/17 & 7/31/18 8/14 & 8/28/18 9/11 & 9/25/18 9/12 & 9/26/18 10/10 & 10/24/18 11/7 & 11/28/18 10/2 & 10/16/18 10/30 & 11/13/18 11/27 & 12/11/18 11/1 & 11/15/18 11/29 & 12/13/18 1/3 & 1/17/19

31 Module 4: Training, Delegating, Coaching, & Managing Performance (3 Days) Module 5: Building Collaboration & Managing Conflict (2 Days) Module 6: Leading Change and Putting It All Together (1 Day) 5/8, 5/22, & 6/5/18 6/19 & 6/26/18 7/10/18 11/27, 12/11/18, & 1/8/19 1/22 & 2/5/19 2/19/19 4/19, 5/3, & 5/17/18 5/31 & 6/14/18 6/28/18 6/26, 7/10, & 7/24/18 8/7 & 8/21/18 9/4/18 10/24, 11/7, & 11/28/18 12/12/18 & 1/9/19 1/23/19 1/3, 1/17, & 1/31/19 2/14 & 2/28/19 3/14/19 4/4, 4/18, & 5/2/18 5/16 & 5/30/18 6/13/18 10/3, 10/17, & 10/31/18 11/14 & 11/28/18 12/12/ SCHEDULE 4/18, 5/2, & 5/16/18 5/30 & 6/13/18 6/27/18 11/6, 11/27, & 12/11/18 1/8 & 1/22/19 2/5/19 6/6, 6/20, & 7/11/18 7/25 & 8/8/18 8/22/18 11/29, 12/13/18, & 1/3/19 1/17 & 1/31/19 2/14/19 5/15, 6/5, & 6/19/18 7/10 & 7/24/18 8/7/18 11/7, 11/28, & 12/12/18 1/9 & 1/23/19 2/13/19 1/17 & 1/31/18 2/14/18 1/9, 1/23, & 2/6/18 2/20 & 3/6/18 3/20/18 2/1, 2/15, & 3/1/18 3/15 & 3/29/18 4/12/18 4/10, 4/24, & 5/8/18 5/22 & 6/5/18 6/19/18 5/2, 5/16, & 5/30/18 6/13 & 6/27/18 7/11/18 5/31, 6/14, & 6/28/18 7/12 & 7/26/18 8/9/18 7/11, 7/25, & 8/8/18 8/22 & 9/5/18 9/19/18 8/9, 8/23, & 9/6/18 9/20 & 10/4/18 10/18/18 10/9, 10/23, & 11/6/18 11/13 & 11/27/18 12/11/18 12/5, 12/19/18, & 1/9/19 1/23 & 2/6/19 2/20/19 1/8, 1/22, & 2/5/19 2/19 & 3/5/19 3/19/19 1/31, 2/14, & 2/28/19 3/14 & 3/28/19 4/11/19

32 3 STEPS TO HR SUCCESS HR Business Partner SPHR or SHRM-SCP Certification HR Business Partner Certificate Series HR as Strategic Business Partner HR Metrics: Impacting Business Results Management Drivers of Employee Engagement Finance for the Nonfinancial Leader Continuing Education for the HR Professional 5+ years experience PHR or SHRM-CP Certification Compensation Program Design A Workshop Conducting Workplace Investigations Employee Benefits: A to Z FMLA Made Simple On-Boarding: Ensuring the Success of New Hires Recruitment Marketing HR Management in a Union Environment 2-5 years experience STEPS TO HR CAREER SUCCESS Grow your HR career with MRA training and development. HR Essentials aphr Certification HR Overview for HR Assistants Essentials of HR Certificate Series HR and Employment Law Essentials Managing HR Records HR's Role in Performance Management and Documentation Effective Interviewing and Hiring Total Rewards: Compensation Basics Total Rewards: Benefits Basics 0-2 years experience YOUR HR CAREER PATH IS IMPORTANT TO US! Contact us at for more information. We will be happy to assist you.

33 Establish Yourself as an HR Expert! HR credentials establish you as a recognized HR expert. These classes will help you prepare for the aphr, PHR/SPHR and SHRM-CP/SHRM-SCP exams. Our programs are also appropriate for those looking to enhance or refresh their human resource skills. Classes are taught by MRA s certified HR experts who will help you identify test-taking strategies, answer questions, and provide resources to enhance your learning. aphr Certification New to HR? This certification is for you! Classroom 8:30 a.m. - 4:30 p.m. Palatine, IL Tue., 5/8/2018 Mon., 3/5/2018 Mon., 10/1/2018 Thu., 2/8/2018 Wed., 8/1/2018 Online Webinar Sessions: 11:30 a.m. - 12:45 p.m. Mon., 3/5-4/16/2018 Mon., 10/1-11/12/2018 Fee: $610 MRA members $785 nonmembers For more information, visit PHR/SPHR Certification Our PHR/SPHR certification preparation course is designed for individuals preparing for the Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) exam. Classroom Palatine, IL Friday Intensive Sessions: 8:30 a.m. - 3:30 p.m. Fri., 2/23, 3/9, 3/23, and 4/6/2018 Fri. 9/14, 9/28, 10/12, and 10/26/2018 Tuesday Sessions: 6:00-9:00 p.m. 2/20-5/8/2018 8/21-11/6/2018 Tuesday Sessions: 5:30-8:30 p.m. 2/20-5/8/2018 8/21-11/6/2018 Thursday Sessions: 9/27, 10/11, 10/25, and 11/8/2018 Online Tuesday Webinar Sessions: 11:30 a.m. - 12:30 p.m. 2/20-5/8/2018 8/21 11/6/2018 Fee: $1,035 MRA members $1,295 nonmembers For more information, visit SHRM-CP/SHRM-SCP Our SHRM-CP/SHRM-SCP certification preparation course is designed for individuals preparing for the SHRM Certified Professional (SHRM-CP) and the SHRM Senior Certified Professional (SHRM-SCP) exam. Thursday Sessions: 8:30 a.m. - 4:30 p.m. 3/8, 3/22, 4/5, & 4/19/2018 Fee: $1,095 MRA members $1,295 nonmembers MRA maintains a list of individuals interested in SHRM-CP and SHRM-SCP exam prep course. Additional prep classes are offered as individuals express interest, so please registrations@mranet.org to add your name to our list. For more information, visit HR CERTIFICATION PREPARATION PROGRAMS Get Your HR Team Certified! MRA can bring HR Certification exam prep to your location or offer online exam prep to your entire HR team. For more information about HR certification, contact MRA registrations Registrations@mranet.org

34 QUALITY, PRODUCTIVITY, AND LEAN Programs and Services CONTINUAL IMPROVEMENT AT YOUR SPEED Whether your organization is just starting its Lean journey or has been doing it for years, MRA s Quality and Productivity coaches have the expertise to understand where you are, and help you get to the next level. Check out a public program, or let us craft a solution that is uniquely yours. PROGRAMS WITH SCHEDULED DATES Internal Auditing for ISO-Based Systems (see page 61) Leading Effective Team Series (see page 25) Lean Fundamentals (see page 64) Problem Solving Techniques (contact registrations) Project Management: The Human and Technical View (see page 74) Workload Survival Skills (see page 89) SPECIALIZED QUALITY, PRODUCTIVITY, AND LEAN TOPICS Tailored to your business and offered as a half or full-day workshop 5S Organizational Methods for Manufacturing or Office/Service Creating and Maintaining Effective Teams Extending the Value Stream to Suppliers and Customers Internal Auditing for ISO Keeping Teams on Track Lean Basics Leading & Building Teams Performance Metrics Planning and Reporting Problem Solving Project Management Successful Kaizen Events Value-Stream Mapping for Manufacturing or Service Waste Reduction Methods Workload Survival Skills LEAN COACHING AND PROJECT WORK MRA can provide coaching assistance with your organization s quality, productivity, and lean projects by either managing the assignment for you or by helping the leader complete the task. MRA s Quality, Productivity, and Lean Coaches have ten or more years of process improvement experience. They have successfully planned and completed projects using various process improvement tools. These coaches know what to do to make your project successful. We often combine coaching and training together, so project teams can become self-sufficient. Our goal is to provide you and the project team with the level of support you need. If it takes four hours or more than 40, the coach will respond to your specific needs. INTERNAL AUDITING MRA can help your company prepare for various ISO certifications or conduct internal quality audits. If you would like to learn more about coaching and project work services, contact MRA Registrations@mranet.org

35 Programs and Services TO PROTECT YOUR ORGANIZATION A safe workplace reduces injury and illness risks and complies with federal regulations. To ensure the safety, health, and welfare of your staff, MRA is proud to offer safety services to our members. We also partner with the Minnesota Safety Council (MSC) and the Iowa-Illinois Safety Council (IISC). These safety councils have what you need to help make your company and industry safer and healthier. Our partnering safety councils offer a variety of services and products including: Workplace safety training and education Customized safety training Safety audits Safety conferences and seminars Safety certification programs and award programs AEDs and safety/health/environmental products and materials Publications and newsletters MRA, MSC, and IISC are dedicated to keeping your workers safe through offering comprehensive safety training programs consultation, and services. MRA's consultation services and training programs in occupational safety and health, and regulatory compliance. MRA provides flexible options that support the safety programs of employers throughout Wisconsin. Our training can be customized and conducted on-site to meet the specific needs of your organization. Contact Janie Ritter at MRA (janie.ritter@mranet.org) or call Iowa-Illinois Safety Council: iiscadmin@iisc.org SAFETY - IT'S ABOUT PEOPLE Minnesota Safety Council: safety@minnesotasafetycouncil.org

36 Get convenient and cost-effective training delivered straight to your device. Learn on your terms with MRA webinars and e-learning. LEARN IT LIVE Webinars Interactive and Engaging Get expert and timely information on today s hottest HR and business topics. Our webinars are delivered via state-of-the-art technology with a wide range of interactive activities that make learning fun and engaging. MRA WEBINARS/E-LEARNING LEARN IT NOW LEARN YOUR WAY LEARN IT FREE POPULAR TITLES HR Topics FMLA Harassment Prevention Interviewing Recruiting E-Learning Library On-Demand E-learning modules are conveniently available to you on-demand. Select the topics you want and learn at your own pace, from your own desk, for one low access fee. Webinars for Your Organization MRA can develop and deliver webinars for your organization. We have experts that help meet your needs while you to reach a larger audience in a virtual format. Contact your member relations representative to get started today. Free offerings Visit the complimentary e-learning library for topics such as communication, compensation and benefits, compliance and safety, recruiting, and professional development, or view our monthly, quick-hitting Thursday Spotlights. Business/Leadership Topics Time Management Customer Service Project Management Managing Generations For more information and a complete list of our offerings, Visit MRA s website at and search "webinars." Webinars@mranet.org

37 Employee Benefits Certificate Series 3 401(K) PLAN DESIGN AND ADMINISTRATION AFFIRMATIVE ACTION OVERVIEW Careful and ongoing attention is required for 401(k) plans. Gain a general overview of the elements required for design and administration of 401(k) plans. From ERISA, Department of Labor (DOL), and Internal Revenue Service (IRS) requirements, to day-to-day administration, this program has it all. Boost the efficiency and effectiveness of your 401(k) operation by: Exploring how plans are designed and administered. Avoiding the comprehensive compliance-related issues. Understanding basic investment options and appropriate oversight and due diligence. Reviewing day to day administrative and fiduciary requirements. Identify the laws regulating 401(k) plans and your duties. Design effective methods to educate employees and increase participation. Discover the importance of monitoring the effectiveness of your third-party administrators. Administrators and specialists in benefits and human resources or anyone new to employee benefits needing a refresher on basic plan design concepts and error-free administration, and those interested in being up-to-date on legal developments. This course provides an overview of federal affirmative action plan (AAP) requirements. If your organization is or is considering becoming a government contractor or subcontractor, this course will answer frequently asked questions about compliance expectations. Assess whether the organization needs an AAP. Explain the consequences of becoming an AAP employer. Identify the required content of the written AAP. Outline the key responsibilities and expectations for compliance. EEO/AAP coordinators or specialists, human resource professionals, and individuals involved in the EEO/AAP function who want a short, concise overview or refresher on the topic. Organizations that anticipate becoming government contractors or subcontractors. 8:30 a.m. - 12:00 p.m. Thu. 4/5/2018 Tue. 4/17/2018 Tue. 9/18/2018 Thu. 9/13/2018 ALPHABETICAL COURSE LISTINGS 8:30 a.m. - 12:00 p.m. Wed. 4/18/2018 Wed. 3/21/2018 Wed. 8/22/2018 Tue. 8/21/ (3.25 hours) 3.25 HR (General) 3.25 PDCs 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs See pages of catalog for pricing 37

38 AFFIRMATIVE ACTION RECORDKEEPING aphr CERTIFICATION PREPARATION ALPHABETICAL COURSE LISTINGS Federal affirmative action regulations include broad recordkeeping, data collection, and data analysis requirements. This class provides a structure for organizations to ensure this aspect of their affirmative action program is properly set up and maintained. Recognize the scope and depth of recordkeeping expectations. Identify the activities that must be documented with an emphasis on: Applicant definitions x Employment activity logs Illustrate data analysis with an emphasis on: x Adverse impact analysis of employment activity logs (race/gender analysis). x Outreach assessment (veterans and individuals with disabilities). x Discuss record retention time periods. EEO/AAP coordinators or specialists, human resource professionals, and individuals involved in the EEO/AAP function, as well as support persons responsible for maintaining affirmative action records. 8:30 a.m. - 12:00 p.m. Tue. 6/19/2018 Wed. 11/14/2018 New to HR? This certification is for you! Our aphr certification preparation course is designed for individuals preparing for the Associate Professional in Human Resources (aphr) exam. Our preparation program highlights foundational HR knowledge, terminology, and practice questions to help you prepare for the exam. MRA's certified instructors will help you identify effective testtaking strategies, answer questions about class material, and incorporate practice questions to enhance learning. Our program includes study materials that cover content related to the exam, access to online quizzes and discussion questions, and flashcards with key terminology. Individuals new to HR or desiring an overview of HR. Visit for more detailed exam information. HRCI Exam Discount: MRA members get a $50 discount off the aphr exam fee. Webinar Sessions: 11:30 a.m. - 12:45 p.m. Mon. 3/5-4/16/2018 Mon. 10/1-11/12/2018 Classroom Sessions: 8:30 a.m. - 4:30 p.m. Palatine, IL Tue. 5/8/2018 Thu. 2/8/2018 Wed. 8/1/2018 Mon. 3/5/2018 Mon. 10/1/ (3.25 hours) 3.25 HR (General) 3.25 PDCs CEUs: 0.7 (7.0 hours) 38 Bring these programs to your company. Call for details.

39 ASSERTIVE COMMUNICATION IN THE WORKPLACE Employee Benefits Certificate Series 4 BENEFIT COMMUNICATION BEST PRACTICES Assertive communication is not passive, nor is it aggressive and dominating; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help you increase your influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results. Are you known for being passive, aggressive, or passiveaggressive? How you react and respond to stress, pressure and conflict in the workplace can have long-lasting effects on your relationships, your professional reputation, your results, and your career path. In this one-day program, we will discuss and practice assertive communication, the most effective method of expression in the workplace. Assertiveness enables you to honestly and directly express your thoughts, feelings and opinions in a way that is constructive, credible, and respectful to others. Recognize and address assertive, aggressive, and passive behaviors. Be appropriately assertive in conflict situations. Reduce defensiveness in communication. Use positive communication techniques. Deliver difficult messages in a confident assertive manner. Identify and interpret nonverbal messages. Managers, supervisors, professionals, specialists, administrative assistants, and other leadership professionals who want to improve their ability to communicate more directly, tactfully, and effectively. 8:30 a.m. - 4:30 p.m. Appleton, WI Wed. 11/14/2018 Fri. 2/9/2018 Moline, IL Tue. 5/15/2018 Tue. 4/17/2018 Tue. 9/25/2018 Wed. 11/7/2018 Palatine, IL Wed. 1/31/2018 Thu. 3/22/2018 Tue. 6/12/2018 Tue. 7/31/2018 Thu. 10/25/2018 Wed. 10/3/2018 Without strong and effective communication to employees, even the best employee benefit programs can sputter. A solid communication system can be the spark that turns employees into proactive participants, uplifting their job satisfaction. Effective communication can also help control benefit costs to both employer and employees. This course will help you: Continually sell the value of benefits to your employees with a solid marketing plan. Explore new delivery methods and make currently used methods most effective. Increase employee understanding of complex benefits to boost overall job satisfaction. Use effective writing techniques to turn your employees into proactive participants. Finish the benefit year by collecting feedback from employees to benchmark their level of satisfaction with both the benefits and the program vendors. Transform a basic benefits package into a strategic benefits philosophy. Organize targeted communications to market benefits throughout the year. Design and write proactive benefit communication campaigns to build employee awareness and engagement. Explore a variety of media and methods to reach out to different generations of employees. Administrators or specialists in benefits and human resources interested in improving employee perception of benefits programs, measuring employee satisfaction with the programs, and/or strengthening communication with employees about their benefits. 12:30-4:00 p.m. Wed. 4/18/2018 Wed. 3/21/2018 Wed. 8/22/2018 Tues. 8/21/2018 ALPHABETICAL COURSE LISTINGS 0.7 (7 hours) 7 HR (General) 7 PDCs 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs See pages of catalog for pricing 39

40 Principles of Leadership Excellence Certificate Series 5 ALPHABETICAL COURSE LISTINGS BUILDING COLLABORATION AND MANAGING CONFLICT Higher achievement. Deeper commitment. Sharper solutions. Ah, the payoff of superior teamwork! Helping groups achieve stellar results calls for particular skills, including creating trust, involving others in making decisions, and aligning team members personal goals with the work of the group. It s a sure bet that team members with different backgrounds, interests, and personalities will bring different viewpoints to the table. It s also a sure bet that those different viewpoints can create stress and unproductive conflict. Competence in handling the complexities of teamwork in just the right way takes the know-how and practice this module provides. You ll learn how to skyrocket the effectiveness of a team and minimize unproductive conflict, and you ll take away practical techniques to address expected and unexpected behaviors. Apply a model of teamwork to group performance. Explain the value of diversity of thought, experience, and perspective in teamwork and decision making. Apply strategies for addressing needs of isolated employees. Distinguish between productive and unproductive conflict. Demonstrate steps for managing conflict. Apply strategies for dealing with disruptive and difficult people. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential. 8:30 a.m. - 4:30 p.m. 2-day session Appleton, WI Thu. 1/11 and 1/25/2018 Wed. 5/30 and 6/13/2018 Madison, WI Wed. 1/17 and 1/31/2018 Wed. 7/25 and 8/8/2018 Moline, IL Tue. 1/23 and 2/6/2018 Tue. 6/19 and 6/26/2018 Palatine, IL Thu. 2/15 and 3/1/2018 Thu. 5/31 and 6/14/2018 Tue. 8/7 and 8/21/2018 Wed. 12/12/2018 and 1/9/2019 Wed. 5/16 and 5/30/2018 Wed. 11/14 and 11/28/2018 Sheboygan Falls, WI Tue. 7/10 and 7/24/2018 Wed. 1/17 and 1/31/2018 Tue. 2/20 and 3/6/2018 Thu. 3/15 and 3/29/2018 Tue. 5/22 and 6/5/2018 Wed. 6/13 and 6/27/2018 Thu. 7/12 and 7/26/2018 Wed. 8/22 and 9/5/2018 Thu. 9/20 and 10/4/2018 Tue. 11/13 and 11/27/ (14 hours) 14 HR (General) 14 PDCs 40 Bring these programs to your company. Call for details.

41 BUSINESS - WRITE IT RIGHT We are not all great writers, yet most of us are forced to write daily, via . This unique form of communication is a wonderful follow-up tool, but it can be a challenging conversation starter. This half-day program will allow you to understand the best practices using and help you to know when and when not to use it, and how. Review best practices and the role plays in the workplace. Write professional s using the accepted rules of grammar, punctuation, language, and proofreading. Avoid emotional and inappropriate s. Anyone who regularly uses for business communication. 8:30 a.m. - 12:00 p.m. Appleton, WI Thu. 5/17/2018 Fri. 3/2/2018 Fri. 6/15/2018 Thu. 3/15/2018 Fri. 11/16/2018 Wed. 8/1/2018 BUSINESS WRITING FOR IMPACT: HOW TO WRITE SO PEOPLE WILL READ With all the messages business people are bombarded with on a daily basis, it is more critical than ever that great ideas expressed through business writing are immediately noticed and understood. How can you ensure that your , letter, or memo is the one that gets read and acted on first? Spend a day learning and practicing techniques for creating clear, concise business communications that get your reader's attention and response. Use a process to organize and write effective business communications. Recognize practical strategies for improving readability. Use proofreading strategies. Apply recommendations for improving . Buffer "bad news" in s and letters to customers. Any business person who writes to customers, suppliers, colleagues, or company decision makers. 8:30 a.m. - 4:00 p.m. Moline, IL Wed. 5/23/2018 Thu. 6/21/2018 Palatine, IL Tue. 11/13/2018 Thu. 4/19/2018 Thu. 9/6/2018 Wed. 2/7/2018 Thu. 8/30/2018 Tue. 12/4/2018 ALPHABETICAL COURSE LISTINGS 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs See pages of catalog for pricing 41

42 ALPHABETICAL COURSE LISTINGS COACHING CERTIFICATE The Coaching Certificate Program develops advanced coaching skills for coaching leaders, supporting managers to be coaches, and to create a coaching culture that supports business strategies. Forward-thinking organizations meet their leadership development needs by using coaching to supplement training, mentoring, and on-the-job assignments. Skilled coaches help develop high potentials, prepare future leaders, and help good performers develop new skills to meet business opportunities. Research shows that coaching delivers three to five times the return on investment. This highly interactive two-day program includes coaching competencies, skill building and practice, coaching best practices, and case studies. You will apply the coaching process to actual leadership situations in your organization. Demonstrate the coaching model with managers and senior leaders. Create and use development plans in coaching. Development of strategies to handle difficult coaching challenges. Integrate the coachee and coach's manager with the organization's culture, systems, and business strategies to create a successful coaching engagement. Create an action plan for implementing and tracking a coaching strategy. Discuss coaching best practices. Discuss how to use assessments in determining leader development needs. Use metrics for tracking coaching results. HR, OD, training, and other key business or operational leaders charged with the responsibility of developing talent. The program is for individuals who coach managers and senior leaders throughout the organization and for those who want to focus on integrating coaching into an overall leadership development strategy. COACHING FOR DEVELOPMENT: AN INTEGRATED APPROACH FOR MANAGERS Successful leaders put time and energy into employee development. While your company sets the policies and provides resources, you, the manager, work directly with employees to prepare and execute development plans. Wellexecuted development plans bring benefits on many levels: results for the organization, higher morale and loyalty to managers, and increases in employee engagement. Employee development only happens if managers set it as a priority. In this interactive program, you'll learn powerful techniques which combine coaching with daily work activities and achieve immediate work goals while developing competencies. The integration of developmental coaching saves time and enhances employee satisfaction. Integrate employee development into daily work. Demonstrate skills for developmental coaching. Apply time-saving techniques to combine coaching with daily activities. For managers with direct reports who want to grow talent and improve their work unit performance. 8:30 a.m. - 4:30 p.m. Mankato, MN Thu. 8/16/2018 Wed. 3/7/2018 Palatine, IL Wed. 7/25/2018 Thu. 6/21/2018 Thu. 11/15/2018 Tue. 5/22/2018 Tue. 11/13/2018 8:30 a.m. - 4:30 p.m. 2-day session Wed. 8/29 and 9/19/2018 Thu. 4/5 and 4/12/2018 Thu. 9/27 and 10/4/ (14 hours) 14 HR (General) 14 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs 42 Bring these programs to your company. Call for details.

43 Principles of Leadership Excellence Certificate Series 2 COMMUNICATING FOR RESULTS Regardless of what product or service your organization offers, as a leader you're in the people business, big time. Success demands high-level communication skills. Talking, writing, texting, ing, phoning, gesturing, and listening you swim every day in the ocean of communication. If those communication skills are poor, you're in the ocean with an anchor tied to your feet. In this module, you learn Olympic-sized techniques to strengthen your talent. Just like swimming, you analyze the strokes you currently use, discovering important aspects of your own communication style. You learn to adapt your personal communication to those whose style is different from yours and take out your earplugs to hone your listening skills. Your awareness and use of nonverbal communication sharpens. After the module, you feel confident to win a gold medal in communication. Recognize elements that comprise nonverbal communication. Apply the DiSC model to understand style differences, adapt your style, and improve your communication with others. Demonstrate active listening and questioning techniques. Use communication tools that minimize defensive responses from your work colleagues. Construct "I" messages. Demonstrate assertive communication skills. Recognize generational differences and the impact of those differences on the work group. Explain the impact of emotional intelligence on communication. Examine appropriate and effective use of various modes of communication technology such as , texts, and conference calls. Identify options for remote communication and technology. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential looking for indepth strategies with practical application. 8:30 a.m. - 4:30 p.m. 2-day session Appleton, WI Wed. 2/21 and 3/7/2018 Tue. 9/11 and 9/25/2018 Madison, WI Wed. 4/11 and 4/25/2018 Thu. 10/11 and 10/25/2018 Moline, IL Tue. 3/13 and 3/27/2018 Tue. 9/25 and 10/9/2018 Palatine, IL Thu. 2/22 and 3/8/2018 Tue. 5/1 and 5/15/2018 Wed. 8/29 and 9/12/2018 Thu. 11/1 and 11/15/2018 Wed. 2/7 and 2/21/2018 Wed. 8/8 and 8/22/2018 Sheboygan Falls, WI Tue. 3/20 and 4/3/2018 Wed. 9/12 and 9/26/2018 Tue. 2/13 and 2/27/2018 Wed. 3/7 and 3/21/2018 Thu. 4/5 and 4/19/2018 Wed. 5/9 and 5/23/2018 Thu. 6/7 and 6/21/2018 Tue. 8/14 and 8/28/2018 Wed. 10/10 and 10/24/2018 Tue. 10/30 and 11/13/2018 Thu. 11/29 and 12/13/2018 ALPHABETICAL COURSE LISTINGS 1.4 (14 hours) 14 HR (General) 14 PDCs І registrations@mranet.org І

44 Leading Effective Teams Certificate Series 2 Frontline Leadership Certificate Series 2 COMMUNICATING WITH YOUR TEAMMATES COMMUNICATION SKILLS ALPHABETICAL COURSE LISTINGS Successful collaboration takes place when team leaders build a supportive climate with positive communication skills and constructive feedback skills. Through a variety of activities and discussions, you will examine your role as a communicator. After completing the online DiSC Communication Style Assessment, you will receive a personal report to use in class and back at work. You will learn to build a positive communication environment by giving constructive feedback, handling defensiveness, and listening effectively. This is the second of five programs in the Leading Effective Teams Certificate Series. Identify components of effective communication. Use techniques for improving listening. List steps for communicating nondefensively. Identify your own communication style and describe the characteristics of other styles. Give constructive feedback statements and "I" messages. Describe ways to positively influence others. Leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. Also for those in management/supervisory roles moving from a traditional organizational structure to a teamoriented environment. 8:30 a.m. - 4:30 p.m. Tue. 2/27/2018 Thu. 2/8/2018 Thu. 6/28/2018 Tue. 5/22/2018 Thu. 10/18/2018 Wed. 10/17/2018 Frontline Leaders must be excellent communicators with their team, their peers, and their managers. This one-day program helps you master effective listening skills, enhance communication methods, and practice the ability to constructively give and receive feedback. Understand a communication model in the context of your position. Identify and avoid common causes of ineffective communication. Give clear directions to others on your team. Practice positive, active listening skills. Identify the strengths and weaknesses of your own communication style. Assess others communication styles and adjust your techniques for effectiveness. Implement nondefensive communication techniques for giving and receiving feedback. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership, direction, and guidance to a work group without the power to hire, fire, promote, or conduct performance reviews. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. 8:30 a.m. - 4:30 p.m. Appleton, WI Sheboygan Falls, WI Tue. 6/19/2018 Thu. 7/26/2018 Moline, IL Wed. 3/28/2018 Wed. 1/31/2018 Wed. 8/15/2018 Tue. 3/13/2018 Palatine, IL Thu. 5/24/2018 Thu. 3/8/2018 Wed. 8/22/2018 Wed. 7/18/2018 Mon. 10/15/2018 Tue. 10/9/2018 Thu. 11/15/ (7 hours) 7 HR (General) 7 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs 44 Bring these programs to your company. Call for details.

45 COMPENSATION PROGRAM DESIGN - A WORKSHOP CONDUCTING WORKPLACE INVESTIGATIONS Aligning compensation approaches with business goals is a key strategy for successful organizations. This workshop reviews techniquesand best practices for implementing a compensation program. Through interactive learning activities, you will have the opportunity to practice designing and developing a compensation structure based on the goals of your organization. Explore how using this approach to base pay can attract, motivate, engage, and retain top talent. Identify the building blocks used to develop direct pay systems. Outline various compensation tools such as job documentation, job evaluation, etc. Utilize market salary information to assist with design of compensation structure. Recognize the importance of consistent wage and salary administration. Introduce incentive and bonus plan concepts as part of a compensation program. HR and compensation professionals who are responsible for the design and/or administration of their company s compensation program or want to strengthen their knowledge of compensation. Prerequisite: Prior completion of Total Rewards: Compensation Basics or advanced level compensation experience with focus on compliance. 8:30 a.m. - 4:00 p.m. Wed. 6/20/2018 Thu. 3/1/2018 Thu. 11/8/2018 Wed. 9/19/2018 St. Paul, MN Thu. 3/8/2018 Whether dealing with discipline, corrective action, or workplace complaints of disrespectful or harassing behavior, management has a duty to investigate to ensure that employees concerns are heard and resolved. This interactive session will provide you with the skills, tools, and techniques needed to complete an investigation. Using a case study, you will learn how to practically and effectively conduct a workplace investigation to a timely, thorough, legally compliant conclusion. Apply the various stages of an investigation to a case study. Practice investigation skills required to conduct an investigation, including preparing questions and conducting interviews. Develop findings and conclusions based upon interviews, exhibits, and other information. Recommend a course of action based upon your findings and conclusions. Create thorough and timely documentation. HR professionals who are responsible for conducting workplace investigations. 8:30 a.m. - 4:00 p.m. Palatine, IL Tue. 1/23/2018 Thu. 4/26/2018 Thu. 7/12/2018 Wed. 10/24/2018 Thu. 4/5/2018 Tue. 11/13/2018 ALPHABETICAL COURSE LISTINGS 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs See pages of catalog for pricing 45

46 Customer Service Excellence Certificate Series 3 CREATIVE CUSTOMER PROBLEM SOLVING CRITICAL-STEP SELLING ALPHABETICAL COURSE LISTINGS In this session, you will learn effective ways to provide other options to customers and develop problem-solving skills that get at the root of the situation or issue, even when you can't give them exactly what they want. You will also learn the importance of active listening and the positive effects it can have on conversations with customers. Demonstrate effective methods to diffuse and handle difficult/angry customers. Identify the "big picture" messages that will meet customer needs. Describe the five steps of creative customer service problem solving. Anyone who is responsible for building positive customer relationships with internal and/or external customers. 8:30 a.m. - 12:00 p.m. Appleton, WI Thu. 4/19/2018 Wed. 3/28/2018 Fri. 7/27/2018 Tue. 2/20/2018 Thu. 10/18/2018 Tue. 6/19/2018 Fri. 10/19/2018 Successful salespeople must master a variety of skills to earn the right to engage with a prospect and successfully bring a sale to a close. Throughout each phase of the process preparing, selling, and executing the sale there are critical steps which apply to all situations, whether you are selling a service, soft drinks, or technology. Mastering the process increases your success and helps set you apart from your competitiors. This program will help participants recognize and implement the key steps in each phase of the sales process for a more successful outcome. This class is highly interactive, with lots of content customizing and discussion. During the session, you will practice your presentation content and craft a powerful sales approach that helps earn the right to meet with a prospect. Articulate a compelling value proposition. Apply powerful probing and listening techniques. Handle resistance and dealing with pushback. Fine-tune a solution presentation. Sales reps new to sales, in a new industry, or in need of a basics refresher, or any job role that is customer-facing and requires influencing skills. 8:30 a.m. - 4:30 p.m. (day 1) 8:30 a.m. - 12:00 p.m. (day 2) Palatine, IL Wed., 5/9/2018 and Thu., 5/10/2018 Thu., 5/3/2018 and Fri., 5/4/2018 Thu., 9/27/2018 Tue., 6/26/2018 and Fri., 9/28/2018 and Wed., 6/27/2018 CEUs: 0.4 (3.5 hours) CEUs: 1.1 (10.5 hours) 46 Bring these programs to your company. Call for details.

47 Principles of Leadership Excellence Certificate Series 3 CULTURE, MOTIVATION, AND ALIGNING GOALS WITH STRATEGIES Applying your organization's vision and strategy while building effective company culture is vital to successful leadership. If you focus solely on daily productivity in a nose-to-the-grindstone fashion, you neglect the crucial ingredient of building morale and motivating your reports to greater productivity and increased engagement. This module concentrates on the skills you need to strike just the right balance. You learn how to take strategic objectives and help your reports create complementary goals. A strengthened ability to analyze the longer range impact of your tactical decisions increases your willingness to make tactical adjustments. An indepth study of motivation and employee engagement polishes your ability to increase productivity. With the clear-sighted perspective this module provides, you acquire proficiency to ensure that workers' individual actions support and align with the organization's overall strategy. Identify the values and cultural norms within your organization. Describe components of vision and strategic plans. Relate functional area goals to strategic goals. Consider a communication and integration plan for goals. Appreciate the balance between vision achievement and daily work. Relate vision and strategy to employee engagement. Recognize the various motivational theories to create engagement. Plan how to use motivational theories to create engagement. Use the MRA Human Needs Model to create a motivational plan for employees. Consider the impact of generational issues when motivating the workforce. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential looking for in-depth strategies with practical application. 8:30 a.m. - 4:30 p.m. 2-day session Appleton, WI Wed. 3/21 and 4/4/2018 Tue. 10/9 and 10/23/2018 Madison, WI Wed. 5/9 and 5/23/2018 Thu. 11/8 and 11/15/2018 Moline, IL Tue. 4/10 and 4/24/2018 Tue. 10/23 and 11/6/2018 Palatine, IL Thu. 3/22 and 4/5/2018 Tue. 5/29 and 6/12/2018 Wed. 9/26 and 10/10/2018 Thu. 11/29 and 12/13/2018 Wed. 3/7 and 3/21/2018 Wed. 9/5 and 9/19/2018 Sheboygan Falls, WI Tue. 4/24 and 5/1/2018 Wed. 10/10 and 10/24/2018 Thu. 1/4 and 1/18/2018 Tue. 3/13 and 3/27/2018 Wed. 4/4 and 4/18/2018 Thu. 5/3 and 5/17/2018 Wed. 6/6 and 6/20/2018 Thu. 7/12 and 7/26/2018 Tue. 9/11 and 9/25/2018 Wed. 11/7 and 11/28/2018 Wed. 11/27 and 12/11/2018 ALPHABETICAL COURSE LISTINGS 1.4 (14 hours) 14 HR (General) 14 PDCs І registrations@mranet.org І

48 CUSTOMER SKILLS FOR TECHNICAL PROFESSIONALS Employee Benefits Certificate Series 2 DESIGN AND FUNDING OF BENEFIT PLANS ALPHABETICAL COURSE LISTINGS Customers don't care what you know until they know you care!" Technical and professional staff need to understand how to build business with customers during and after a project. This program stresses the parallel responsibilities of doing the work while also fulfilling their job of building business through ongoing customer relationships. Participants will increase awareness of the importance of relationships and customer-focused communication while they practice navigating the steps of a professional service conversation that creates greater satisfaction for all. Explain the four primary needs of internal and external customers. Explain the linkage between customer needs and provider behaviors to acquire business, service customers, and maintain business relationships. Describe the importance of customer relationships and the service provider's obligation to service. Show empathy to validate the feelings of upset/angry customers. Define emotional triggers in service situations and plan the responses. Demonstrate how to listen and communicate effectively with customers. Those who have a technical area of expertise and need to develop or improve relationships with internal and external customers. 8:30 a.m. - 4:30 p.m. Chanhassen, MN Tue. 12/4/2018 Tue. 2/20/2018 Wed. 8/15/2018 Thu. 9/13/2018 Wed. 11/7/2018 There is no one-size-fits-all when choosing a health and welfare program. Program structure and funding choices abound. You want to make the best choice for your employees' and organization's needs and budget. It is essential to have a solid understanding of the options, the details behind the acronyms, and current trends in funding mechanisms. You ll gain a concrete knowledge base and ideas to springboard action through the examination of: Various plan design considerations available for group health plans, voluntary benefits, prescription drug plans, and more. Basic funding mechanisms. Definitions and components of Section.25, FSAs, HRAs, and HSAs. The role of wellness in strategic benefit design. Analyze funding and design methods to determine which plan alternatives are best for your organization. Learn the landmines of common wellness programs. Explore benefit trends and how to interpret survey data. Perform cost benefit analysis. Understand Affordable Care Act developments and Marketplace Exchanges. Identify effective cost strategies. Administrators and specialists in benefits and human resources new to employee benefits or seasoned benefit specialists who want to expand their knowledge and understanding of employee health plan and funding strategies. 8:30 a.m. - 4:00 p.m. Wed. 4/11/2018 Wed. 3/14/2018 Wed. 8/15/2018 Tue. 8/14/2018 CEUs: 0.7 (7 hours) 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs 48 Bring these programs to your company. Call for details.

49 DIPLOMACY AND TACT Essentials for HR Certificate Series 4 EFFECTIVE INTERVIEWING AND HIRING You know your hot buttons, the triggers that are most likely to cause a quick retort you ll later regret. This program will help you build and polish the vital skills of diplomacy and tact. It s challenging to be tactful and diplomatic in times of stress, pressure, or disagreement, but with proven strategies, an interactive program, and an expert instructor, you won t have to sit on your hands or bite your tongue. After increasing your awareness of how you currently respond to difficult situations, you ll learn techniques to keep calm and carry on, stay focused, and communicate in a professional way. Takeaways include practical techniques to address differences of opinion and differences in perspectives that will help you work toward positive outcomes. Increase your self-awareness to improve your image. Recognize and describe others' perceptions. Use strategies to identify areas of agreement and ways to influence others. Identify and apply helpful behavior changes you need or want to make. Managers, supervisors, leaders, and employees who need to gain cooperation, influence, or negotiate with others in difficult or less than ideal work situations. You thought you hired a star employee who could see the big picture and instead they sweat the small stuff. You thought you hired a pro with the know-how to work independently... and instead they need constant direction. Sound familiar? This is the ideal program for you, guaranteed to help take the guesswork out of interviewing and hiring. Boost your organization s competitive edge and save time, money, and frustration by matching the right person to the right job. Prepare for effective interviews by identifying the critical competencies a position requires. Reduce legal and public relations liabilities using lawful interview questions and a consistent hiring process. Determine quality interview questions to identify if a candidate possesses critical competencies. Conduct an effective job interview using behavioral interviewing techniques to gain a depth of information from a candidate. HR professionals, managers, supervisors, team members, or any employee involved in the selection and hiring of new employees or internal candidates. Please bring an electronic device or laptop. ALPHABETICAL COURSE LISTINGS 8:30 a.m. - 4:30 p.m. Mankato, MN Thu. 9/27/2018 Tue. 1/30/2018 Palatine, IL Tue. 4/17/2018 Thu. 4/12/2018 Thu. 8/23/2018 Tue. 9/4/2018 Wed. 11/7/2018 Mon. 2/19/2018 Tue. 5/8/2018 Thu. 8/30/2018 Mon. 12/3/2018 8:30 a.m. - 4:00 p.m. Mankato, MN Wed. 2/28/2018 Thu. 2/15/2018 Moline, IL Wed. 5/16/2018 Thu. 3/1/2018 Thu. 10/4/2018 Thu. 11/29/2018 Sartell, MN Palatine, IL Thu. 12/13/2018 Tue. 4/24/2018 Thu. 10/18/2018 Tue. 2/13/2018 Wed. 5/9/2018 Thu. 8/9/2018 Tue. 10/23/ (7 hours) 7 HR (General) 7 PDCs 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs See pages of catalog for pricing 49

50 Frontline Leadership Certificate Series 3 EFFECTIVE TRAINING TECHNIQUES EMOTIONALLY INTELLIGENT LEADER ALPHABETICAL COURSE LISTINGS Frontline Leaders must effectively train both new employees and experienced workers. This one-day program demonstrates precise and practical methods to train employees more effectively. You will also learn how to identify worker training needs and provide thorough, just-in-time on-the-job training. Identify the business benefits of using proper training methods. Recognize and evaluate training needs of employees. Create job breakdowns and define clear training objectives. Apply adult learning principles to design effective employee training. Plan, schedule, and deliver quality training to your employees using a 5-step method. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management"employees, but provide leadership, direction, or guidance to a work group without the power to hire, fire, promote, or conduct performance reviews. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. Pre-work: There is pre-work associated with this program. You will receive details upon registration. 8:30 a.m. - 4:30 p.m. Appleton, WI Sheboygan Falls, WI Tue. 6/26/2018 Thu. 8/2/2018 Moline, IL Wed. 4/4/2018 Wed. 2/7/2018 Wed. 8/22/2018 Tue. 3/20/2018 Palatine, IL Thu. 5/31/2018 Thu. 3/15/2018 Wed. 8/29/2018 Wed. 7/25/2018 Mon. 10/22/2018 Tue. 10/16/2018 Thu. 11/29/2018 Does achievement lead to positive feeling, or does positive feeling lead to achievement? Emotional intelligence has been identified as a key component of personal and professional success. It is the ability to identify, assess, and control one's own emotions and to be sensitive to the emotions of others. In this program, you will survey the eighteen different components/skills that comprise emotional intelligence as a first step in understanding and using emotion constructively in the workplace. Discuss the importance of emotion in effective leadership. Understand the importance of self-control and add at least three new techniques for maintaining perspective. Use mistakes made as teaching tools with employees. Articulate personal "vision" for each area of responsibility. Demonstrate empathetic skills. Explore the role of effective coaching/mentoring in emotional leadership. Define your personal leadership style and outline development areas to enhance/alter current style. People in leadership positions who would like to begin developing their insights and leadership skills in this key area. This program focuses on value identification and communication, self-awareness in the areas of strengths and development opportunities, self-control, empathy, selfconfidence, openness to others, and the ability to inspire. The program touches very briefly on competencies such as learning, innovation, customer focus, coaching, being a change agent, managing conflict, etc. to insure participants understand the overall scope of emotional intelligence but does not address these areas in detail. Participants may also wish to consider separate learning opportunities in the area of coaching, conflict management, change management, and specific aspects of team leadership based on their background and experience levels. Please consider this program as developmental, not "remedial" in nature. 8:30 a.m. - 4:30 p.m. Palatine, IL Tue. 3/6/2018 Wed. 4/4/2018 Thu. 9/13/2018 Wed. 3/14/2018 Wed. 12/12/2018 Tue. 7/10/2018 Tue. 11/6/ (7 hours) 7 HR (General) 7 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs 50 Bring these programs to your company. Call for details.

51 Employee Benefits Certificate Series 1 Customer Service Excellence Certificate Series 1 EMPLOYEE BENEFITS: A TO Z ENHANCE YOUR CUSTOMER CONNECTION It s a challenging balance. You want to keep on top of the ever-changing options available to help your organization's employee benefits program attract and retain employees. At the same time, you must ensure that the benefits options you offer are current and cost-effective. Beyond that, you need to have a solid understanding of benefits regulations and how to respond to new developments. This comprehensive overview will provide you with an in-depth understanding of benefit laws and regulations, plan options, administration, and reporting. Discuss the role of benefits in Total Rewards. Review laws governing health and retirement plans. Identify legal requirements regulating health insurance and retirement plan notifications and obligations. Expand your knowledge of benefit plans. Administrators and specialists in benefits and human resources who want to be up-to-date on new developments and ensure they have a solid grasp of the full range of benefit structures, options, and laws. 8:30 a.m. - 4:00 p.m. Wed. 4/4/2018 Wed. 3/7/2018 Wed. 8/8/2018 Tue. 8/7/2018 This program will provide opportunities for you to put yourself in the shoes of a customer. You will uncover the four most important things that customers want from service professionals and how to apply them in order to communicate more effectively, both verbally and nonverbally, with internal and external customers. Explore winning, listening, and communication skills. Review the four primary needs of customers. Discover practical techniques for managing communication modes, particularly . Identify five best practices for online chat service. Anyone who is responsible for building positive customer relationships with internal and/or external customers. 8:30 a.m. - 12:00 p.m. Palatine, IL Thu. 5/17/2018 Wed. 3/14/2018 Tue. 10/2/2018 Fri. 7/13/2018 Thu. 10/4/2018 Tue. 2/6/2018 Tue. 6/5/2018 Fri. 10/5/2018 ALPHABETICAL COURSE LISTINGS 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs CEUs: 0.4 (3.5 hours) See pages of catalog for pricing 51

52 ENHANCE YOUR PROFESSIONALISM Frontline Leadership Certificate Series 5 EXCELLING AS A FRONTLINE LEADER ALPHABETICAL COURSE LISTINGS Professional business image is much more than simply appearance or wardrobe it includes your words, your communication style, your actions, and the perception of your credibility and organizational alignment. Whether you are new to a leadership role or an experienced professional looking to improve your business image, this one-day program will help you refine the image you project and positively impact the way others see you. To ensure your continued success, you will define your company s culture, evaluate how employees best work within it, and identify the highestleverage activities you can implement to enhance your professional image. Define professionalism and describe the impact of image and appearance on the job. Define characteristics of corporate culture and successful behaviors within that culture. Recognize different communication styles and assess the impact of your style when communicating with others. Demonstrate effective listening and nonverbal communication skills. Explain and implement workplace behaviors that increase your credibility. Appropriately use , social media, and other communication technology. Those who have been newly promoted, taken on new responsibilities, or anyone who wants to enhance their professional business image and communication skills. 8:30 a.m. - 4:30 p.m. Palatine, IL Tue. 3/20/2018 Tue. 5/1/2018 Thu. 10/11/2018 Wed. 10/31/2018 Prerequisite: This is a Capstone Course - completion of Frontline Leadership 1 through 4 is recommended. Frontline Leaders must influence employees to get the job done, usually without official power. This one-day program is the capstone course for the Frontline Leadership Series; integrating the concepts from motivation, trust-building, communication skills, training, and conflict management to focus the leader on gaining cooperation, fostering teamwork, and building collaboration to meet organizational objectives. Understand the results you are responsible to deliver to your organization. Effectively engage your work group to achieve improved results. Differentiate and prioritize work activities that are important from those that are not. Take responsibility for your own actions and those of your work group. Identify advantages of group problem-solving and decision-making. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership or informal guidance to a work group without the power to hire, fire, or conduct performance reviews. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. 8:30 a.m. - 4:30 p.m. Appleton, WI Sheboygan Falls, WI Tue. 7/17/2018 Thu. 8/16/2018 Moline, IL Wed. 5/2/2018 Wed. 2/21/2018 Wed. 9/5/2018 Tue. 4/3/2018 Palatine, IL Thu. 6/14/2018 Thu. 3/29/2018 Wed. 9/12/2018 Wed. 8/8/2018 Mon. 11/5/2018 Tue. 10/30/2018 Thu. 12/13/2018 CEUs: 0.7 (7 hours) 0.7 (7 hours) 7 HR (General) 7 PDCs 52 Bring these programs to your company. Call for details.

53 FINANCE AND ACCOUNTING FOR THE NONFINANCIAL LEADER Gain a practical understanding of accounting principles and terms and learn what to look for in basic financial statements (income statement, balance sheet, and cash flow statement) to better understand the management of your department or organization. Learn the distinction between Managerial and Financial Accounting Complete an overview of basic financial statements and what s important to look for in interpreting and analyzing results. Gain exposure to key financial metrics and how to use these to better understand the business and impact results. Gain insights into the budgeting process from a CFO s perspective. Discover approaches to business case justifications to support hiring and capital purchase proposals within your organization. Managers who have responsibility for business units or the budget and financial performance of a department. Emphasis is placed on helping nonfinancial leaders better understand the basic principles of accounting, the "language" of business, and practical financial knowledge to be a better manager. This program will present basic financial statement formats and is not intended or designed to cover different methods of reporting or presentations that are unique to specific industries like banking, insurance, nonprofit organizations, etc. Are you ISO 9001 certified or intend to be in the future? Get ready for change big change. The standard as we now know it will be broader in scope and more challenging to interpret. The revised standard, ISO 9001:2015, was published by ISO in September 2015, and organizations are required to transition their quality management systems by the end of Training MRA Can Help: Participate in MRA s Internal Auditing for ISO-Based Systems. ALPHABETICAL COURSE LISTINGS 8:30-11:30 a.m. Tue. 6/19/2018 Fri. 3/23/2018 Wed. 10/3/2018 Wed. 9/26/2018 We can help your internal auditors interpret the standard. Service Coaching Let an MRA auditor conduct your audit, do a gap analysis, or help you prepare for the conversion registrations@mranet.org 0.3 (2.75 hours) 2.75 Business (Strategic) 2.75 PDCs See pages of catalog for pricing 53

54 FMLA MADE SIMPLE ALPHABETICAL COURSE LISTINGS FMLA is a hot topic for every organization and MRA's solution is a comprehensive education package. Our unique blended learning approach provides you with more freedom to control your learning experience. Training is delivered through several different mediums in order to cater to all learning styles and provide a more customized offering. Time is of the essence, and this approach allows you to focus your efforts on areas that will have a great impact on your success. Identify when employees may qualify for federal FMLA or state leave. Execute each step of the leave administration process effectively. Assess the liability risks involved with improper administration of FMLA. Recognize responsibilities to maintain employee rights under the law. Complete proper FMLA documentation to include Notice of Eligibility, Employee Rights and Responsibilities, and Designation form. This comprehensive package includes: Bite-Sized E-Learning (Pre-class training) Overview of FMLA process Summary of federal FMLA regulations Review of common forms and policies Recording to be viewed prior to classroom instructions. 8:30 a.m. - 4:00 p.m. Mankato, MN Thu. 6/14/2018 Thu. 3/15/2018 Moline, IL Tue. 6/5/2018 Wed. 2/7/2018 Thu. 9/6/2018 Wed. 10/17/2018 Wed. 12/5/2018 Palatine, IL Tue. 5/22/2018 Thu. 1/25/2018 Tue. 9/11/2018 Wed. 3/28/2018 Tue. 5/15/2018 Thu. 7/12/2018 Thu. 9/6/2018 Tue. 11/27/ (8 hours) 8 HR (General) 8 PDCs Classroom Instruction (Full day) dates listed Highlight critical rules and regulations Discussion regarding FMLA best practices Evaluation of complex FMLA case studies Webinar on State Leave Laws (Post-class training) Compare federal FMLA to state-specific FMLA requirements Highlight other leave laws that overlap with FMLA Review sample leave scenarios and apply concepts This takes place approximately two weeks after classroom instruction. Any individual responsible for day-to-day FMLA administration. 54 Bring these programs to your company. Call for details.

55 Leading Effective Teams Certificate Series 1 FOUNDATION FOR LEADING TEAMS GENERATIONAL COLLISIONS Is your organization missing out on the power of teams? Successful teams have a positive effect on employee engagement and a direct impact on how your organization meets its strategic goals. In a team environment, leaders must stimulate collaboration and group decision-making. In addition, you are often expected to involve employees from different parts and levels of the organization in projects even when you do not have direct authority over those team members. These cross-functional teams can be the driving force for change and improvement in your organization. You will discuss how to lay the groundwork for successful teams while identifying the leadership skills and behaviors needed to create positive change in a team environment. This is the first of five programs in the Leading Effective Teams Certificate Series. Explain synergy and how it benefits the organization. Explain the significance of team boundaries, mission, and ground rules. Identify stages of team development and team member roles. List elements of trust and identify ways to build trust. Identify components necessary for successful organizational change. Evaluate teams and identify actions for improvement. In this program, you will explore the rapid rate of change, the forces that are driving that change, and the impact on the shifting face of a more unique and diverse workforce. You will use interactive activities to explore and challenge your understanding of the unique differences in expectations, communication, job approach, and impact that technology has created. Explore the current challenges for organizations to create a new definition of success and effectiveness with the next generation. How effectively organizations respond and plan for these changes will directly impact talent management, retention, efficiencies, and overall effectiveness of the current workforce. Discuss the driving factors that have made generational shift an issue now. Explore its impact on organizational achievement of business objectives, team cohesion, and talent goals. Examine effective use of various modes of communication. Recognize and learn skills to effectively bridge the gap. Employees, team members, lead people, supervisors, managers, and other workplace professionals who are experiencing major shifts and changes of generations and want to improve workplace communication. ALPHABETICAL COURSE LISTINGS Leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment. 8:30 a.m. - 12:30 p.m. Mon. 4/9/2018 Wed. 4/18/2018 Wed. 9/26/2018 Thu. 9/20/2018 8:30 a.m. - 4:30 p.m. Tue. 2/20/2018 Thu. 2/1/2018 Thu. 6/21/2018 Tue. 5/15/2018 Thu. 10/11/2018 Wed. 10/10/ (7 hours) 7 HR (General) 7 PDCs CEUs: 0.4 (4 hours) See pages of catalog for pricing 55

56 ALPHABETICAL COURSE LISTINGS HOW TO WRITE AND CARRY OUT AN AFFIRMATIVE ACTION PLAN This workshop covers the "basics" of preparing the written affirmative action plan and the activities required to put the plan into action and achieve compliance. The workshop concentrates on federal, nonconstruction-based plans, with some discussion of state and local plan requirements. Discuss legal framework and self-assessment of who must develop a plan, how many plans must be prepared, and timing issues. Recognize the elements of the written plan with emphasis on: Statistical analysis for women and minorities organizational profile; job group analysis; 2-factor availability analysis; comparing incumbency to availability; utilization rules; goals; and Data collection and analysis for veterans and individuals with disabilities, and Narrative elements women and minorities; veterans and individuals with disabilities. Discuss expectations for plan performance and maintenance including recordkeeping, compensation analysis, adverse impact analysis, communication, and auditing and reporting. Discuss what to expect in a government audit, agency enforcement priorities, and current trends. EEO/AAP coordinators or specialists, human resource professionals, and individuals involved in the EEO/AAP function who want to write their own plans or have a better understanding of the detailed elements of an affirmative action plan. 8:30 a.m. - 4:00 p.m. 2-day session Tue., 5/8 and Wed., 5/9/2018 Tue., 10/16 and Wed., 10/17/2018 Wed., 4/25 and Thu., 4/26/2018 Tue., 9/25 and Wed., 9/26/2018 Essentials of HR Certificate Series 1 HR AND EMPLOYMENT LAW ESSENTIALS In the fast-paced and varied world of HR, it s critical that you have a solid understanding of employment law and know how to apply these laws within your organization. You ll find all the information you need right here a two-day comprehensive introduction to the role and responsibilities of HR within an organization. Certain to supply a solid foundation of the essential elements of the HR function, topics include employment laws, HR and managerial legal responsibilities for compliance, and the value that HR brings to an organization. Your instructor s top credentials, learning activities, and group discussions work together to help you discover best practices for tackling workplace challenges and tap into ideas to help your organization achieve its business goals. Specific areas addressed include anti-discrimination laws, the Fair Labor Standards Act, Family and Medical Leave Act, workplace safety, security, and Workers Compensation. Clarify the components of HR's role and responsibilities to effectively contribute to organizational success. Gain a clear understanding of federal employment laws, such as FMLA, ADA, FLSA, OSHA, etc., including case study application. Identify best practices to avoid pitfalls and reduce risk for your organization. Learn how to effectively communicate with management to build a relationship where HR is viewed as an essential business partner. This program is ideal for a new HR professionals who are looking to broaden or refresh their HR knowledge. Please bring an electronic device or laptop. 8:30 a.m. - 4:00 p.m. Moline, IL Thu. 2/15 and 2/22/2018 Tue. 1/23 and 1/30/2018 Thu. 11/1 and 11/8/2018 Wed. 4/18 and 4/25/2018 Palatine, IL Thu. 7/19 and 7/26/2018 Tue. 4/3 and 4/10/2018 Tue. 10/2 and 10/9/2018 Thu. 9/27 and 10/4/2018 Thu. 1/25 and 2/1/2018 Wed. 4/25 and 5/2/2018 Thu. 9/13 and 9/20/ (13 hours) 13 HR (General) 13 PDCs 1.3 (13 hours) 13 HR (General) 13 PDCs 56 Bring these programs to your company. Call for details.

57 HR Business Partner Certificate Series 1 HR AS STRATEGIC BUSINESS PARTNER HR business partners play an integral role when a company wants to achieve organizational effectiveness. In this two-day program, you will develop your ability to operate within a strategic framework to align HR strategies and tactics with organizational goals. You will uncover effective techniques to connect HR performance initiatives with business results and explore best practices for cultivating high-value business partnerships with senior leaders. Identify the necessary role of the strategic HR business partner. Recognize key outcomes and illustrate ways to deliver value to senior leaders. Explore the HR business partner's role in driving organizational strategies. Identify steps to integrate talent management endeavors to optimize talent, create value, and contribute to bottom line results. Uncover methods to increase business and financial acumen. Create a practical plan to boost your effectiveness as a strategic HR business partner. Experienced HR professionals (5+ years), developing towards a strategic HR business partner role, or current HR business partners who seek to more effectively drive business results. Prerequisites: Prior completion of MRA's Essentials of HR Certificate Series or comparable coursework or experience is recommended. HR MANAGEMENT IN A UNION ENVIRONMENT - AN OVERVIEW Union environments pose unique challenges and opportunities for human resources management. This interactive session will provide you with an overview of what human resources professionals need to know to develop an effective working relationship with a union. Discuss laws that impact labor relations. Differentiate between management and union rights. Identify best practice policies unique to a unionized workforce. Explore the coaching, discipline, grievance, and arbitration process. Review collective bargaining and labor agreement processes. HR professionals, managers, supervisors, and labor relations specialists. 8:30 a.m. - 4:00 p.m. Thu. 5/24/2018 Tue. 9/11/2018 Thu. 11/15/2018 ALPHABETICAL COURSE LISTINGS 8:30 a.m. - 4:00 p.m. 2-day session Moline, IL Wed. 9/19 and 9/26/2018 Wed. 3/7 and 3/14/2018 Palatine, IL Thu. 7/12 and 7/19/2018 Wed. 2/28 and 3/7/2018 Wed. 10/24 and 10/31/2018 Thu. 8/30 and 9/6/2018 Tue. 4/10 and 4/17/2018 Thu. 10/18 and 10/25/ (13 hours) 13 Business (Strategic) 13 PDCs 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs See pages of catalog for pricing 57

58 HR Business Partner Certificate Series 2 HR METRICS: IMPACTING BUSINESS RESULTS HR OVERVIEW FOR HR ASSISTANTS ALPHABETICAL COURSE LISTINGS High-performing organizations understand that what can be measured can be managed; and what is managed can be leveraged. As an HR Business Partner, you must properly identify, measure, and leverage critical HR initiatives that drive organizational success. In this one-day program, you will learn to identify and interpret the right data to make informed decisions, effectively interpret key measures of organizational success, and professionally communicate the link between HR initiatives and desired business results. Identify key metrics that align with the strategic goals of the business. Recognize the different kinds of measures and how to gather meaningful data. Utilize critical thinking skills to analyze data and provide insight. Communicate the value of HR initiatives to top executives to enhance credibility. Experienced HR professionals (5+ years), developing towards a strategic, HR business partner role, or current HR business partners who seek to more effectively drive business results. Prerequisites: Prior completion of the two-day course HR as Strategic Business Partner is recommended. 8:30 a.m. - 4:00 p.m. Moline, IL Wed. 10/3/2018 Wed. 3/21/2018 Palatine, IL Thu. 7/26/2018 Wed. 3/14/2018 Wed. 11/7/2018 Thu. 9/13/2018 Tue. 4/24/2018 Thu. 11/1/2018 This program provides HR support professionals with an introduction to the role and responsibilities of HR within an organization. You will gain an understanding of the elements comprising the HR function including various employment laws, recordkeeping requirements, and the recruitment and selection process. Through engaging learning activities and discussion, explore best practices for tackling HR challenges in the workplace. Describe the HR function and common responsibilities. Identify what it means to be a legal agent of an organization. Demonstrate an understanding of employment law through case study application. Discuss best practices for current HR record storage, retention, and accessibility. Discuss the recruitment and selection process including sourcing, interviewing, conducting background investigations, and onboarding. This program is ideal for an HR assistant or other professional support roles within an organization who are looking to broaden their HR knowledge. 8:30 a.m. - 4:30 p.m. Moline, IL Wed. 5/16/2018 Wed. 1/10/2018 Palatine, IL Tue. 6/12/2018 Wed. 3/21/2018 Mon. 9/17/2018 Wed. 12/5/2018 Wed. 4/4/2018 Thu. 9/20/ (6.5 hours) 6.5 Business (Strategic) 6.5 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs 58 Bring these programs to your company. Call for details.

59 Essentials of HR Certificate Series 3 HR S ROLE IN PERFORMANCE MANAGEMENT AND DOCUMENTATION HR professionals play a critical role in advising management on issues related to employee performance management and improvement. All employment decisions present the opportunity for litigation, and your ability to effectively facilitate an ongoing performance management process supported by documentation, open communication, coaching, and feedback can mitigate risk for your organization. In this half-day program, you will be exposed to the components of a sound performance management system, learn to apply and properly document a progressive disciplinary process, and collaborate with leadership using a consultative approach. Discuss components of effective performance management systems and processes. Review how to coach managers and supervisors in a consultative manner. Apply the elements of thorough and complete documentation to support employment decisions. Determine when to escalate disciplinary actions, based on supporting documentation, to address employee performance and minimize risk to the organization. Newcomers to HR who want to broaden their HR knowledge. Please bring an electronic device or laptop. IMPROVING YOUR MANAGEMENT STYLE Increase self-awareness and learn to improve your interpersonal effectiveness as a manager or supervisor. In a series of three half-days, you will learn to develop and carry out a personal plan for self-management. Understand the need for trust in leaders and what must be done to develop and maintain it. Grasp and use the tools necessary for understanding your fellow employees and the skills needed to make yourself more clearly understood. Be able to communicate with others in ways designed to minimize defensiveness and reduce the creation of conflict. Give feedback and praise which focuses on facts and the impact of behaviors rather than the personalities and values of the person being communicated with. Apply a conflict resolution model aimed at achieving positive resolutions instead of "win/lose" solutions. Create an initial personal development plan based on a 360-degree assessment of leadership strengths and weaknesses. Managers, supervisors, and all business professionals who are interested in or in need of improving their personal management style. It is also for individuals with strong potential for career advancement and those who want or need to "polish" their management style. ALPHABETICAL COURSE LISTINGS 12:30-4:00 p.m. Moline, IL Thu. 3/1/2018 Thu. 2/6/2018 Thu. 11/15/2018 Wed. 5/2/2018 Palatine, IL Thu. 8/2/2018 Tue. 4/17/2018 Tue. 10/16/2018 Thu. 10/11/2018 8:30 a.m. - 12:00 p.m. Chanhassen, MN Thu. 2/8/2018 Tue. 6/19/2018 Wed. 5/9/2018 St. Paul, MN Thu. 9/27/2018 Mon. 11/12/2018 8:30 a.m. - 12:00 p.m. 3 half-day sessions Fri. 1/26, 2/2, and 2/9/2018 Fri. 7/20, 7/27, and 8/3/2018 Fri. 10/26, 11/2, and 11/9/ (3.25 hours) 3.25 HR (General) 3.25 PDCs CEUs: 1.1 (10.5 hours) See pages of catalog for pricing 59

60 ALPHABETICAL COURSE LISTINGS INFLUENCING OTHERS Influence is defined as the capacity to have an effect on the character, development, or behavior of someone. Whether you are preparing for a promotion, new to leadership, or an experienced manager, the ability to influence others and gain commitment is vital to your success. In this one-day program, you will understand your role as an influencer, discuss the need for positive and persuasive messages, plan effective approaches for those with different communication styles, and practice techniques to effectively exert influence to achieve results. Describe your role as an influencer with or without authority. Identify obstacles you face in effectively influencing others. Use listening, questioning, and reframing skills in interpersonal influence. Recognize and address resistance in others. Plan positive, persuasive messages that gain commitment. Individuals, with or without direct authority, who need to influence, negotiate, or gain cooperation and commitment from others. INTERACTIVE TRAINING TECHNIQUES FOR THE CLASSROOM If you are called upon to plan and deliver training in the classroom, learn to avoid lectures and create enthusiasm and interest in learners. In this program, you will prepare to be both presenter and discussion leader through practical concepts and activites which build confidence. You will incorporate principles of adult learning as you practice techniques for engaging trainees in productive classroom learning experiences. Develop activities to match training objectives. Use questioning and listening skills to facilitate discussions. Develop confidence as a speaker and identify ways to overcome stage fright. Describe activities to get participants out of their seats and moving while learning. Practice delivery of a training module. Individuals who conduct training in addition to their regular job responsibilities, new trainers, supervisors, and leaders who present new skills and procedures. 8:30 a.m. - 4:30 p.m. Appleton, WI Wed. 9/26/2018 Thu. 3/29/2018 Tue. 6/26/2018 Tue. 4/10/2018 Tue. 11/6/2018 Tue. 7/17/2018 Mon. 9/17/2018 8:30 a.m. - 4:30 p.m. Thu. 5/17/2018 Mon. 5/14/2018 Wed. 9/12/2018 Fri. 9/21/ (7 hours) 7 HR (General) 7 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs 60 Bring these programs to your company. Call for details.

61 INTERNAL AUDITING FOR ISO-BASED SYSTEMS INTERVIEWING "DO'S AND DON'TS" - LIVE WEBINAR Learn to develop and perform quality management system audits to ISO standards. You will understand the various types of audits and be able to plan, organize, and conduct processbased audits. The ISO 9001 standard is used in the class with hands-on exercises. Through the use of case studies, you will practice your auditing skills. Describe how to perform process-based audits. Prepare checklists to be used in auditing compliance to an ISO standard. Make decisions regarding the effectiveness of a management system element based on audit findings. Discuss effective observation and interviewing techniques for audits. Practice accurate and concise documentation of audit findings. Describe what happens after the audit report has been complete. People responsible for managing and coordinating an audit function, newly appointed internal auditors, audit program leaders, and people responsible for escorting second or third party auditors. The course applies to process-based audits for standards such as ISO 9001,/13/85, 14001,/22000 and similar. The face-to-face interview is arguably the most impactful step in the selection and hiring process both from a candidate experience perspective and for legal missteps to occur. Those new to interviewing do not always recognize the awesome responsibility of this new work task. This one-hour webinar provides an overview of Interviewing "Do's and Don ts," focusing on legal implications of interviewing and laws affecting all phases of employment, including the hiring process. Obtain guidance on what you can and cannot do in the interview process. Discover ways to positively impact the candidate experience. What You Will Learn: Gain awareness of your role as legal agent within the organization. Understand laws affecting interviewing and hiring. Discern legal interview questions based on the job requirements. Discuss your needs for position-specific interviewing guides with HR. Understand your role in creating a positive candidate experience. Non-HR managers and supervisors who conduct interviews for open positions. ALPHABETICAL COURSE LISTINGS 8:30 a.m. - 4:30 p.m. 2-day session Thu., 8/9 and Fri., 8/10/2018 Wed., 3/7 and Thu., 3/8/2018 Tue., 9/18 and Wed., 9/19/ :00-1:00 p.m. Webinar Mon. 2/26/2018 Mon. 9/24/2018 CEUs: 1.4 (14 hours) 0.1 (1 hour) 1 HR (General) 1 PDCs See pages of catalog for pricing 61

62 Leading Effective Teams Certificate Series 3 KEEPING THE TEAM ON TRACK LEADERSHIP FOR LEADS ALPHABETICAL COURSE LISTINGS When teams get off track, it s up to the team leader to steer them back on course. In this program, you will examine typical ways teams go astray and then practice techniques for getting the teams back on track. You will learn to lead your team through goal setting and problem-solving processes, planning and conducting useful (and fun!) meetings, and professionally addressing disruptive group and employee behaviors. This is the third of five programs in the Leading Effective Teams Certificate Series. Discuss steps of goal setting and problem solving/process improvement. Implement steps to plan, conduct, and follow up meetings. Identify and discuss team meeting roles and rules. Use tools and techniques such as the affinity diagram, brainstorming, and multi-voting. Apply discussion and questioning skills. Identify remedies for common meeting problems. Participants are leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment. 8:30 a.m. - 4:30 p.m. Tue. 3/6/2018 Thu. 2/15/2018 Thu. 7/12/2018 Tue. 6/5/2018 Thu. 10/25/2018 Wed. 10/24/2018 The first rung on the supervision ladder, the lead position, is also the first line of management representing the organization to employees. Leads are directly responsible for both results and employee satisfaction. Leads are normally selected based on technical expertise, but expertise has little to do with leadership. This course introduces the foundation of basic supervisory skills which are covered in detail in Supervision Part 1: Fundamentals of Leadership. You will learn and apply techniques to improve communication, interaction, and innovation skills. Make you aware of the expectations of your position. Provide techniques to enhance communication skills. Help make the transition from employee into management. Develop people skills. Newly appointed individuals in a lead position.experienced lead persons seeking to further develop and obtain a basic foundation of supervisory skills. 4 half-day sessions Bloomington, MN LL06 Tue., 6/19, 6/26, 7/10, and 7/17/2018 8:30-11:30 a.m. Chanhassen, MN LL13 Mon., 4/2, 4/9, 4/16, and 4/23/2018 1:00-4:00 p.m. LL01 Tue., 1/9, 1/16, 1/23, and 1/30/2018 1:30-4:30 p.m. LL02 Tue., 2/20, 2/27, 3/6, and 3/13/2018 8:30-11:30 a.m. LL04 Tue., 4/3, 4/10, 4/17, and 4/24/2018 1:00-4:00 p.m. LL05 Wed., 5/2, 5/9, 5/16, and 5/23/2018 8:00-11:00 a.m. LL07 Thu., 7/26, 8/2, 8/9, and 8/16/2018 8:30-11:30 a.m. LL08 Wed., 8/15, 8/22, 8/29, and 9/5/2018 1:00-4:00 p.m. LL09 Thu., 9/13, 9/20, 9/27, and 10/4/2018 8:30-11:30 a.m. LL10 Tue., 10/16, 10/23, 10/30, and 11/6/2018 8:30-11:30 a.m. Mankato, MN LL14 Thu., 2/1, 2/8, 2/15, and 2/22/2018 1:00-4:00 p.m. Sartell, MN LL03 Thu., 4/5, 4/12, 4/19, and 4/26/2018 1:30-4:30 p.m. St. Paul, MN LL12 Tue., 3/27, 4/3, 4/10, and 4/17/2018 8:30-11:30 a.m. LL11 Tue., 11/6, 11/13, 11/20, and 11/27/2018 8:30-11:30 a.m. 0.7 (7 hours) 7 HR (General) 7 PDCs CEUs: 1.0 (10 hours) 62 Bring these programs to your company. Call for details.

63 Principles of Leadership Excellence Certificate Series 6 LEADING CHANGE AND PUTTING IT ALL TOGETHER Savvy business leaders are always on the lookout for opportunities for change. With many of today's top industries completely unknown 30 years ago, merely maintaining the status quo is flirting with failure. Understanding the dynamics of change and encouraging changes and improvements in their areas of responsibility are requirements for effective and forward-thinking leaders. This module addresses the challenge of initiating and shepherding change, focusing on techniques to communicate with and engage those affected. You learn best practices for dealing with unintended consequences of change and how to avoid the tugof-war that can occur when change is poorly managed. Note: The final portion of this program includes a wrap up of the entire Principles of Excellence Series and the Individual Learning Plan used throughout all six modules of the series. Outline the major stages in the cycle of change. Describe change models and the applicability to various work environments. Identify and develop strategies for leading change. Identify the effects of change on employees. Demonstrate skills for communicating about change. Review effective management relation strategies. Examine elements of the graduate community for ongoing learning. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential looking for indepth strategies with practical application. 8:30 a.m. - 4:30 p.m. Appleton, WI Thu. 2/8/2018 Wed. 6/27/2018 Madison, WI Wed. 2/14/2018 Wed. 8/22/2018 Moline, IL Tue. 2/20/2018 Tue. 7/10/2018 Palatine, IL Wed. 1/17/2018 Thu. 3/15/2018 Thu. 6/28/2018 Tue. 9/4/2018 Wed. 6/13/2018 Wed. 12/12/2018 Sheboygan Falls, WI Thu. 1/18/2018 Tue. 8/7/2018 Wed. 2/14/2018 Tue. 3/20/2018 Thu. 4/12/2018 Tue. 6/19/2018 Wed. 7/11/2018 Thu. 8/9/2018 Wed. 9/19/2018 Thu. 10/18/2018 Tue. 12/11/2018 ALPHABETICAL COURSE LISTINGS 0.7 (7 hours) 7 HR (General) 7 PDCs І registrations@mranet.org І

64 LEAN FUNDAMENTALS LEVERAGE THE VALUE OF CREATIVITY AND INNOVATION ALPHABETICAL COURSE LISTINGS What is so great about lean? This half-day workshop allows you to explore basic information about moving to a lean mindset and distinguish differences between typical lean tools. Describe the origins of lean. Recognize the eight wastes that make processes inefficient. Explain how lean links customer needs to profits. Explore key tools of lean. Identify cultural issues that prevent lean thinking. Any person at your organization who is looking for the basics of lean thinking. 8:30 a.m. - 12:00 p.m. Appleton, WI Wed. 8/29/2018 Fri. 4/6/2018 Fri. 12/14/2018 Wed. 2/14/2018 Fri. 9/28/2018 This advanced communication program explores ways to enhance your communication by learning how to access your creative mind. The human brain has two very different ways of thinking and this affects new idea generation. Learn the true science behind right brain/left brain thinking. This handson, experiential program offers strategies for leveraging your creativity and helps apply new ideas to your workplace to gain the innovative difference to make your organization more successful. Describe the ways the brain processes creative ideas and the impact on communication effectiveness. Create work environments that foster innovation. Recognize your preferred "thinking strategy. Describe the dynamics of creative team decision making. Engage others in team problem solving. Supervisors, managers, customer service and sales professionals, human resource professionals, and anyone whose success is dependent upon being an effective communicator. 8:30 a.m. - 3:00 p.m. Appleton, WI Wed. 10/31/2018 Thu. 2/22/2018 Tue. 7/17/2018 Thu. 11/8/2018 CEUs: 0.4 (3.5 hours) CEUs: 0.6 (5.5 hours) 64 Bring these programs to your company. Call for details.

65 MANAGEMENT DRIVERS OF EMPLOYEE ENGAGEMENT Through a variety of learning experiences and review of current management literature and best practices, you will identify the behaviors of engaged employees and the leadership behaviors necessary to create an engaged workforce. You will develop an action plan around MRA's Seven Management Drivers of Engagement to help create a work environment where employees: 1. Feel pride in the organization 2. Know that their job fits into the overall success of the organization 3. Derive emotional and mental stimulation from the nature of the job 4. Trust their manager 5. Feel they are part of a supportive culture 6. Feel an emotional connection to their manager 7. Know that the company supports employee development. Explain what engagement is and its importance on productivity in the workplace. Describe the seven management drivers of engagement and how a manager's behavior can impact those drivers. Develop strategies to increase engagement. Experienced managers and supervisors who seek to develop advanced leadership skill sets to enhance personal and organizational effectiveness and to prepare for higher level leadership responsibilities. 8:30 a.m. - 4:30 p.m. Palatine, IL Sartell, MN Wed. 2/28/2018 Tue. 8/28/2018 Tue. 7/10/2018 Thu. 1/25/2018 Tue. 2/13/2018 Tue. 6/12/2018 Wed. 6/27/2018 Wed. 10/17/2018 Thu. 11/15/2018 MANAGING CHALLENGING CONVERSATIONS FOR BETTER RESOLUTION When issues are important, opinions vary, and emotions run strong, individuals often feel vulnerable expressing themselves. Learn strategies for thinking through issues, preparing for the conversations, managing a dialogue effectively, and achieving the desired outcome. Understand perceptual "reality" differences. Define and leverage conflict to create positive actions. Plan for a challenging conversation. Assess the impact of perceptions, positions, and interests on difficult conversations. Drive to a win/win. Use reframing, feedback, listening, and questioning skills to communicate effectively in difficult conversations. Discover the impact of accountability. Managers, supervisors, leaders, and employees who need to gain cooperation, influence, or negotiate with others in difficult or less than ideal work situations. 8:30 a.m. - 4:30 p.m. Mankato, MN Wed. 7/18/2018 Tue. 7/24/2018 Moline, IL Thu. 12/6/2018 Fri. 4/20/2018 Sartell, MN Wed. 10/24/2018 Mon. 11/5/2018 Palatine, IL Wed. 4/18/2018 Wed. 1/24/2018 Tue. 9/18/2018 Thu. 6/7/2018 Thu. 11/29/2018 ALPHABETICAL COURSE LISTINGS 0.7 (7 hours) 7 Business (Strategic) 7 PDCs CEUs: 0.7 (7 hours) See pages of catalog for pricing 65

66 Leading Effective Teams Certificate Series 4 Essentials for HR Certificate Series 2 MANAGING CONFLICT IN YOUR TEAM MANAGING HR RECORDS ALPHABETICAL COURSE LISTINGS Conflict is a natural part of teamwork, and effective team leaders must manage conflict properly so that it is not destructive to the team. Using a model of conflict management and feedback skills, you will learn to recognize the causes and effects of conflict, choose steps to take to work through interpersonal conflict, and appropriately intervene or mediate when conflict occurs between other team members. This is the fourth of five programs in the Leading Effective Teams Certificate Series. Accurately recognize the characteristics of conflict. Explain the benefits of healthy conflict on a team. Develop options for intervening in conflict between others. Take the appropriate steps to resolve or manage conflicts. Participants are leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. The content of this series is also appropriate for individuals in management/supervisory roles moving from a traditional organizational structure to a team-oriented environment. 8:30 a.m. - 4:30 p.m. Tue. 3/13/2018 Thu. 2/22/2018 Thu. 7/19/2018 Tue. 6/12/2018 Thu. 11/1/2018 Wed. 10/31/2018 Creating and completing the right paperwork, organizing it for easy access, and maintaining records to ensure legal compliance are vital actions that help defend against potential litigation. Gain confidence and peace of mind from the expert solutions that this information-packed program provides. Discover new options to upgrade your current recordkeeping system to align with best practices and shield your organization from legal challenge. It s everything you need to get the job done and prevent costly errors. Gain a solid understanding of federal and state record retention requirements. Recognize the various documents handled by HR and explore ways to organize those documents. Compare your organization s current practices for HR recordkeeping with best practices. Newcomers to HR who want to broaden their HR knowledge. Please bring an electronic device or laptop. 8:30 a.m. - 12:00 p.m. Moline, IL Thu. 3/1/2018 Tue. 2/6/2018 Thu. 11/15/2018 Wed. 5/2/2018 Palatine, IL Thu. 8/2/2018 Tue. 4/17/2018 Tue. 10/16/2018 Thu. 10/11/2018 Thu. 2/8/2018 Wed. 5/9/2018 Thu. 9/27/ (7 hours) 7 HR (General) 7 PDCs 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs 66 Bring these programs to your company. Call for details.

67 Leading Effective Teams Certificate Series 5 MANAGING PROJECTS FOR TEAM LEADERS MANAGING YOUR ANGER AND CONFLICT IN THE WORKPLACE Well-structured, cohesive teams reach the highest levels of success. Managing initiatives and cross-functional project teams adds new challenges, and this program focuses on the leadership aspects of project management. By planning, executing, and closing out projects appropriately, you provide the structure that will successfully move the team to project completion. Through activities, discussions, and examples from your own projects, you will practice using techniques and tools you can implement during your project planning processes at work. This is the fifth of five programs in the Leading Effective Teams Certificate Series Recognize the stages of the project management process. Discuss the roles and responsibilities of the project manager. Demonstrate steps of project planning using your own project examples. Facilitate effective team communication. Describe the impact of change from project management outcomes. Prerequisites: Completion of Leading Effective Teams 2: Communicating With Your Teammates is recommended. If you have not taken these courses, please take Project Management: The Human and Technical View. Anger and conflict are components of almost every workplace environment. Anger is a normal human emotion; it is how people express their anger that leads to problems. Left unmanaged, conflict can be a major source of job stress and can lower productivity. This two-day program teaches you how to handle your own anger and conflict while maintaining productivity and good working relationships. Classes are scheduled one week apart so that you can practice your new skills and then return and receive feedback on your progress. Realize that anger is a normal human emotion. Demonstrate appropriate ways to express and manage anger. Increase awareness of positive and negative conflict. Explore differing personalities as a component of conflict. Choose appropriate communication skills in dealing with anger and conflict. Use conflict resolution strategies. All levels of employees, supervisors, and managers who deal with conflict situations, particularly when they are directly involved in the conflict. It is especially helpful for those individuals who feel that they do not handle their own anger well in conflict situations. ALPHABETICAL COURSE LISTINGS Leaders of departmental, cross-functional, or project teams who may or may not have direct authority over team members. This program is also appropriate for those moving to a teamoriented environment from a management/supervisory role in traditional organizations. Pre-work: There is pre-work associated with this program. You will receive details upon registration. 8:30 a.m. - 4:30 p.m. 2-day session Thu. 1/25 and 2/1/2018 Tue. 5/8 and 5/15/2018 Thu. 10/11 and 10/18/2018 8:30 a.m. - 4:30 p.m. Tue. 3/20/2018 Thu. 3/1/2018 Thu. 7/26/2018 Tue. 6/19/2018 Thu. 11/8/2018 Wed. 11/7/ (7 hours) 7 HR (General) 7 PDCs CEUs: 1.4 (14 hours) See pages of catalog for pricing 67

68 MASTER YOUR CUSTOMER PHONE SKILLS METRIC CALCULATIONS LIVE WEBINAR ALPHABETICAL COURSE LISTINGS Acquire professional skills for better business practice while using the telephone. Professional interactions focus on appropriate tone, effective word choice, and maintaining a positive attitude while reducing stress for all involved. Learn to calm an angry customer over the phone and project a confident business image. Enhance emotional intelligence for greater success. Explore the definition of customer service. Explain the individual s contribution and mindset needed to improve customer relations. Reinforce professional telephone communication skills. Develop effective methods for handling a frustrated or angry caller. Learn to quickly identify the four basic communication styles callers demonstrate and practice adapting to each style to improve communications and outcomes. All employees who use the phone to do business with internal and external customers. 8:30 a.m. - 4:30 p.m. Thu. 4/26/2018 Tue. 4/24/2018 Tue. 11/20/2018 Wed. 11/14/2018 Have you ever wondered how much it costs your organization to hire an employee? What s your turnover rate? How does your employee engagement compare to other industries as a whole? HR has access to a lot of data that can be used to uncover areas of opportunity and guide well-informed decisions. The use of metrics can be powerful in understanding how your workforce is performing and for identifying trends. But where do you start? Join this webinar and find out why HR metrics are important, what key HR metrics are useful for businesses and how you can calculate them. Identify the purpose and benefits of metrics. Explore common HR metrics. Explain basic HR metrics calculations. HR professionals interested in using and applying metrics to solidify the value of HR. 12:00-1:00 p.m. Webinar Fri. 3/9/2018 Mon. 9/10/2018 CEUs: 0.7 (7 hours) 0.1 (1 hours) 1 HR (General) 1 PDCs 68 Bring these programs to your company. Call for details.

69 Frontline Leadership Certificate Series 1 MOTIVATION AND TRUST BUILDING NEGOTIATION SKILLS GETTING TO THE WIN-WIN Frontline Leaders must learn how to meet the demands of leading work while doing work. This program offers you a practical understanding of basic leadership skills, work values, organizational responsibility, and trust and relationship building. Recognize and understand your role as a frontline leader. Identify ways to infuence others to want to work with you. Build and maintain trust and respect in relationships. Use effective motivational techniques to achieve greater results. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership, direction, guidance to a work group without the power to hire, fire, promote, or conduct performance reviews. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. 8:30 a.m. - 4:30 p.m. Appleton, WI Sheboygan Falls, WI Tue. 6/12/2018 Thu. 7/19/2018 Moline, IL Wed. 3/21/2018 Wed. 1/24/2018 Wed. 8/8/2018 Tue. 3/6/2018 Palatine, IL Thu. 5/17/2018 Thu. 3/1/2018 Wed. 8/15/2018 Wed. 7/11/2018 Mon. 10/8/2018 Tue. 10/2/2018 Thu. 11/8/2018 Nearly every request, decision and agreement involves negotiation whether it be with salespeople, buyers, employees, managers, or coworkers. Improve your ability to recognize negotiation situations and confidently employ proven techniques to reach positive, mutually-satisfying outcomes in this one-day program. You will learn strategies and tactics practiced by skilled negotiators and then participate in simulations where you will successfully identify the needs and underlying interests of both parties to achieve a desired result. Implement a process for planning and holding negotiation discussions. Learn how to plan and prepare ahead in order to gain confidence during the negotiation discussion. Describe the difference between positions, interests, and assumptions and understand their impact on negotiating. Identify the impact of listening and questioning skills and nonverbal communication on negotiating. Apply and practice negotiation skills. Managers, supervisors, team leaders, sales professionals, buyers, specialists, and those individuals who must influence, make decisions, and reach agreements with others. 8:30 a.m. - 4:30 p.m. Appleton, WI Thu. 6/28/2018 Tue. 3/13/2018 Moline, IL Wed. 7/18/2018 Tue. 8/21/2018 Thu. 12/13/2018 Tue. 1/16/2018 Mon. 8/13/2018 ALPHABETICAL COURSE LISTINGS 0.7 (7 hours) 7 HR (General) 7 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs See pages of catalog for pricing 69

70 ONBOARDING: ENSURING THE SUCCESS OF NEW HIRES ALPHABETICAL COURSE LISTINGS Dramatically improve your retention rate and avoid the huge cost of failed hires! Great organizations engage new hires early on and continue that welcoming experience throughout the first 12/18 months of employment. That is why onboarding has become a key business strategy to accelerate talent growth and development. This program will assist you in making the business case for onboarding, exploring best practices, and building a successful program. Establish a business case for implementing an onboarding program. Explore components of successful onboarding programs. Recognize the different expectations of onboarding by the various generational groups (e.g. Millennials, GenX, etc). Develop influencing skills to facilitate manager buy-in. Design a template to use for your organization's onboarding program. Discuss metrics to measure success. Human resource professionals and managers who are involved in developing and implementing onboarding for new hires. 8:30 a.m. - 3:30 p.m. Sartell, MN Thu. 6/21/2018 Wed. 7/25/2018 Thu. 10/25/2018 Thu. 5/3/2018 Thu. 9/27/2018 Are you choosing the right candidates for critical positions? Can you focus on the right development opportunities? Are you matching limited resources with important projects? MRA S ASSESSMENT RESOURCES CAN HELP YOU MAKE MEASURED DECISIONS TO MAXIMIZE YOUR TALENT. We offer a comprehensive suite of thoroughly researched and validated assessment tools and supporting services. Up-to-date, objective, and relevant information improves decision quality and prevents poor talent choices. Our assessment tools include: Assessments for employee development CheckPoint 360 Profile XT Profiles Performance Indicator emaps manufacturing aptitude assessments Myers-Briggs Type Indicator DiSC assessments Strong Interest Inventory ASSESS FOR SUCCESS 0.6 (6.25 hours) 6.25 HR (General) 6.25 PDCs Our specialists pair this knowledge with solid backgrounds in talent management theory and diverse, real-world management experience to offer you results. Start your assessment strategy today. Call MRA s Assessment Center at Bring these programs to your company. Call for details.

71 ORGANIZATION DEVELOPMENT (OD) CERTIFICATE Successful organizations need professionals who are capable of effectively guiding change and achieving organizational goals. In this three-day program, you will learn about the practice of organization development (OD), define your role as an OD practitioner, and apply OD principles and techniques to increase performance in the workplace. Within a framework of tested theory and models, this program focuses on practical application that will improve outcomes for employers and employees. The MRA Organization Development Certificate provides you with the knowledge and skills required to execute successful change strategies and increase organizational effectiveness. Use this program to prepare to effectively apply OD principles and support your organization's success as a valued business partner. MRA's OD Certificate distinguishes you among your peers improving your career opportunities and competitive advantage. What is OD? Professional field that applies behavioral science knowledge and practices to help organizations achieve success. Planned, organization-wide efforts to increase an organization's effectiveness and viability. Comprehensive approach that addresses the overall health of an organization. Process that responds to or initiates change in an organization's culture and removes obstacles to increase effectiveness and success in achieving desired outcomes. A unique blend of art and science. OD, HR, and key business and operational leaders responsible for leading change and improving organizational performance. 8:30 a.m. - 4:30 p.m. 3-day session Tue. 8/28, 9/18, and 10/2/2018 Tue. 2/27, 3/13, and 3/27/ (21 hours) 21 Business (Strategic) 21 PDCs ALPHABETICAL COURSE LISTINGS Expand your current knowledge of OD principles and practices. Define the knowledge, skills, experiences, and abilities of an effective OD practitioner. Develop your skills to become an effective OD practitioner that is able to lead change and increase organizational functioning. Apply OD practices to solve specific problems and enhance performance at the individual, group, and organizationwide level. Connect OD initiatives to business results. See pages of catalog for pricing 71

72 ALPHABETICAL COURSE LISTINGS PERFORMANCE CONVERSATIONS AND COACHING SKILLS This program provides you with coaching and counseling techniques and the skills needed to develop measurable performance standards, communicate expectations, use active listening skills, and document and conduct effective performance conversations. Establish work standards and employee goals. Provide appropriate and clear performance feedback. Coach and counsel employees in order to address their performance needs. Lead a performance conversations without committing the most common errors. Managers, supervisors, and staff who are responsible for the effective performance of others and have not attended another MRA program on performance management. 8:30 a.m. - 4:30 p.m. Mon. 2/5/2018 Thu. 7/19/2018 Wed. 6/6/2018 Thu. 12/6/2018 Thu. 11/1/2018 PHR/SPHR CERTIFICATION PREPARATION Our PHR/SPHR certification preparation course is designed for individuals preparing for the Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) exam. Our program highlights key components and practice questions pertaining to the HR body of knowledge that may be covered in the exam. Our certified instructors will help you identify effective test-taking strategies, answer questions about class material, and incorporate activities to enhance learning. We offer both classroom and online study options that include study materials and access to online resources. MRA's online study option consists of 12 one-hour instructorled live webinar sessions held Tuesdays, 11:30 a.m. to 12:30 p.m. (Central time.) Sign up today for the option that works best for you. Second time around option: If you are not successful on your first attempt at the exam, you may attend MRA's PHR/ SPHR Certification Preparation Program the next time it is offered for no fee. Contact registrations@mranet.org for more information. Visit for detailed exam information and eligibility requirements. HRCI Exam Discount: MRA members get a $50 discount off the PHR or SPHR exam fee. Classroom Sessions Palatine, IL: Friday Intensive Sessions: 8:30 a.m. - 3:30 p.m. Fri. 2/23, 3/9, 3/23, and 4/6/2018 Fri. 9/14, 9/28, 10/12, and 10/26/2018 : 6:00-9:00 p.m. 5:30-8:30 p.m. Tue. 2/20-5/8/2018 Tue. 2/20-5/8/2018 Tue. 8/21-11/6/2018 Tue. 8/21-11/6/2018 : 8:30 a.m. - 4:00 p.m. Thu. 9/27, 10/11, 10/25, and 11/8/2018 Webinar Session: 11:30 a.m. - 12:30 p.m. Tue. 2/20-5/8/2018 Tue. 8/21-11/6/2018 CEUs: 0.7 (7 hours) CEUs: 3.0 (30 hours) 72 Bring these programs to your company. Call for details.

73 POWERFUL VERBAL COMMUNICATION PRESENTATION SKILLS Every day, you interact with a variety of people often times with those having different communication styles and different levels of experience. Whether you are communicating one-on-one, with a team, or to a large group, the ability to effectively communicate your message to others is crucial to your success in business. This one-day program covers the four primary factors impacting verbal communication: styling, vocal power, listening, and nonverbal enhancements to our communication. You will learn and practice techniques that improve your ability to successfully communicate your messages to others. Identify your most-used communication styles and discuss the styles of others. Implement strategies and techniques to improve communication based on others communication styles. Use five effective listening skills to create a balance between facts and feelings in verbal exchanges. Apply techniques to enhance the quality your vocal power. Make adjustments to, and take advantage of, one's own vocal patterns and behaviors. Use stance, physical postures, and body language to enhance your verbal message. Supervisors and managers, human resource professionals, team leaders, employees, and anyone who wants to improve overall verbal communications skills or who is experiencing problematic verbal communication. 8:30 a.m. - 4:30 p.m. Palatine, IL Thu. 4/5/2018 Tue. 1/23/2018 Thu. 9/13/2018 Thu. 4/26/2018 Fri. 11/9/2018 Wed. 3/28/2018 Wed. 7/25/2018 Wed. 12/12/2018 Nearly 75 percent of people experience anxiety about public speaking, and most don t realize how career-limiting it can be. Overcoming this fear is easier than you d expect with this one-day program! Our experienced trainers share valuable tips and techniques to help you feel more comfortable and confident in front of a group. In addition to practicing delivery skills in a safe and supportive environment, you will enhance vocal style, voice projection, and articulation to improve your professional image. To achieve the most improvement possible, you will record yourself practicing with scripts and original messages to learn and leverage the trade secrets of presence, effectively capturing your audience s attention in any speaking situation. Build and exude confidence when speaking in front of a group. Speak expressively by using voice projection and clear articulation. Choose the correct energy level to engage and hold the audience's attention. Implement tools and tips to develop professional presence in front of listeners. Choose appropriate elements of expression to convey meaning clearly. Practice effective gestures, podium posture, and visual aid delivery. Recognize the importance of the audience and how to relate to and connect with them. Individuals who speak at meetings, represent the organization, or must influence others with speech. This includes employees involved in sales, engineering, customer service, field service, technical service, or collections. Pre-work: There is pre-work associated with this program. You will receive details upon registration. 8:30 a.m. - 4:30 p.m. Palatine, IL Tue. 4/10/2018 Tue. 2/27/2018 Tue. 12/4/2018 Thu. 5/24/2018 Mon. 9/10/2018 Mon. 4/16/2018 Fri. 12/7/2018 Mon. 10/15/2018 ALPHABETICAL COURSE LISTINGS 0.7 (7 hours) 7 HR (General) 7 PDCs CEUs: 0.7 (7 hours) See pages of catalog for pricing 73

74 ALPHABETICAL COURSE LISTINGS PROJECT MANAGEMENT: THE HUMAN AND TECHNICAL VIEW Don't let your projects get the best of you! In this one-day program, you will improve your ability to lead projects to successful outcomes. After reviewing the roles and responsibilities of a project manager, you will implement a practical, hands on process for planning and completing any project on-time. A communication style assessment will guide you to a comprehensive understanding of the power of an adaptable style in effectively driving change and influencing others. You will participate in case study and leave the program with project management templates and tools. Prepare a project charter overview for your project. Create a stakeholder and a risk analysis. Complete a work breakdown and Gantt chart. Conduct a close-out analysis to evaluate project outcomes. Act as a project consultant to analyze a project for improvement opportunities. Effectively influence others and lead change in your projects. Functional managers and supervisors, project leaders, HR, and any other staff who lead cross-functional projects that range from new product development and process re-engineering to office improvement strategies or new equipment installation. Pre-work: There is pre-work associated with this program. You will receive details upon registration. RECRUITING FOR SUCCESS - LIVE WEBINAR Many companies are challenged with finding and attracting the right talent for their open positions. Understanding and leveraging the available options to connect with prospective candidates has grown to be equally important as having consistent processes and effective technology solutions that your support hiring and staffing objectives. In this 90-minute webinar, you will be exposed to strategic and tactical "best practices" that provide a necessary foundation to evaluate, strengthen, and elevate your recruiting practices in today s employment market. Discuss the full life-cycle of the recruiting process from preposting to offer acceptance. Identify various recruiting approaches and how to align them with your organization and your candidates. Explore the relationship between social media, employment branding, and recruiting. Elevate your results through effective communication practices with hiring managers and candidates. HR professionals, those responsible to manage the recruiting function, and those managers, supervisors, and employees responsible to recruit for the organization. Pre-Work: Participants are asked to bring an upcoming or recent "job opening" that can be used for learning exercises. 8:30 a.m. - 4:30 p.m. 2-day session Palatine, IL Wed., 4/25 and Thu., 4/26/2018 Tue., 10/23 and Wed., 10/24/2018 Tue., 2/6 and Wed., 2/7/2018 Tue., 5/1 and Wed., 5/2/2018 Wed., 8/1 and Thu., 8/2/2018 Tue., 3/13 and Wed., 3/14/2018 Tue., 11/6 and Wed., 11/7/2018 Wed., 12/5 and Thu.,12/6/ :00-1:30 p.m. Webinar Thu. 6/7/2018 Wed. 11/7/ (14 hours) 14 HR (General) 14 PDCs 0.2 (1.5 hours) 1.5 HR (General) 1.5 PDCs 74 Bring these programs to your company. Call for details.

75 RECRUITMENT MARKETING - JOB ADS, EMPLOYER BRAND, AND SOCIAL MEDIA TACTICS Frontline Leadership Certificate Series 4 RESOLVING CONFLICT AND HANDLING DIFFICULT PEOPLE PROBLEMS In this informative and interactive program, we discuss today's most popular social media tools, organizational branding techniques, and how to attract the best talent. Learn which platforms are most effective for recruiting, sourcing, and employer branding. You will also discuss the need to embrace your unique culture and ensure it is mirrored in your publications, website, and job ads. You'll receive hands-on training in developing effective job postings and job descriptions. Conclude the session with a deep dive into social recruiting. This will involve looking past your typical applicant who posts for a position and leveraging the network of everyone you're connected to. Discover how you can promote a strong employer brand through your employer profile. Learn practical tips for ensuring candidates have a positive experience with your recruiting and hiring process. Discover the best job boards what are your options? Examine what selection criteria make sense for your organization? Explore the critical difference between job descriptions and job postings. Learn how to write powerful, compelling job postings to attract the right candidates. Explore the most common social media tools and the recruiting value they hold. Reach dramatically larger talent pools through social recruiting. Frontline Leaders must resolve conflict situations and deal with different types of difficult employees. This one-day program provides you practical, tactful communication techniques to address conflict and influence others. Identify sources and common workplace expressions of conflict. Evaluate and implement methods of conflict resolution. Practice assertive communication techniques to constructively address conflict. Effectively explain to others the impact and outcomes associated with their difficult behavior. Present information and ideas in a way that influences others in a positive direction. This series is valuable for both new and experienced frontline leaders from office, manufacturing, and service organizations. These individuals are not officially "management" employees, but provide leadership, direction, or guidance to a work group without the power to hire, fire, promote, or conduct performance reviews. For new supervisors and managers who have the responsibility to hire, fire, promote, and evaluate performance, the Principles of Leadership Excellence Series is strongly recommended. Prerequisite: Completion of Frontline Leadership: Communication Skills is reccommended. ALPHABETICAL COURSE LISTINGS HR professionals, HR managers, recruiters, and recruiting managers. 8:30 a.m. - 3:30 p.m. Palatine, IL Tue. 1/9/2018 Tue. 2/13/2018 Tue. 7/17/2018 Wed. 6/6/2018 Wed. 10/3/2018 Thu. 6/14/2018 Wed. 11/14/ (6 hours) 6 HR (General) 6 PDCs 8:30 a.m. - 4:30 p.m. Appleton, WI Tue. 7/10/2018 Wed. 2/14/2018 Chanhassen, MN Thu. 4/12/2018 Tue. 9/25/2018 Tue. 10/9/2018 Moline, IL Sheboygan Falls, WI Wed. 4/18/2018 Thu. 8/9/2018 Wed. 8/29/2018 Palatine, IL Wed. 2/14/2018 Thu. 3/22/2018 Tue. 3/27/2018 Wed. 8/1/2018 Thu. 6/7/2018 Tue. 10/23/2018 Wed. 9/5/2018 Mon. 10/29/2018 Thu. 12/6/ (7 hours) 7 HR (General) 7 PDCs See pages of catalog for pricing 75

76 SENSITIVITY SKILLS IN A DIVERSE WORKPLACE SHRM CERTIFICATION (SHRM-CP/SHRM-SCP) ALPHABETICAL COURSE LISTINGS It's no secret that companies hire employees for their skills and previous work experience. But all the amazing talents and experiences don't always provide a clear view of how that employee will engage with others in the organization. This program will help you form give-and-take relationships to enhance understanding and mutual respect, acknowledge the needs and feelings of others, and focus on the positive aspects of conflict and value differences. Recognize the impact of actions upon others, the organization, and the individual. Differentiate between behaviors that are appropriate, inappropriate, and perhaps illegal. Identify what constitutes cultural competence and cultural incompetence. Exemplify skills in communicating across cultures. Outline action steps needed to value others in the workplace. Managers, supervisors, lead people, team leaders, employees, and other workplace professionals who have difficulty with the language they use and how they express themselves to others. Our SHRM-CP/SHRM-SCP certification preparation course is designed for individuals preparing for the SHRM Certification Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) exam. It is also an excellent professional development offering for those seeking the knowledge and practical, real-life experiences HR professionals need to excel in their careers. Our program combines expert instruction from MRA's certified instructors with the SHRM Learning System for more comprehensive learning and retention of information. Our program helps you acquire knowledge and understand the behavioral competencies necessary for the exam. You will engage in peer discussions to help reinforce learning materials and hear from others' real-life experiences. Visit for detailed information and eligibility requirements regarding SHRM-CP and SHRM-SCP exams. HR professionals who are preparing for the SHRM-CP and/or the SHRM-SCP certification exam. HR and other professionals who want advanced education and training in HR. 8:30 a.m. - 4:30 p.m. Wed. 1/17/2018 Tue. 4/3/2018 Wed. 7/18/2018 Thu. 7/19/2018 Wed. 12/5/2018 Wed. 12/5/2018 8:30 a.m. - 4:00 p.m. Thu., 3/8, 3/22, 4/5, and 4/19/2018 MRA maintains a list of individuals interested in SHRM-CP and SHRM-SCP exam prep course. Additional, prep classes are offered as individuals express interest, so please Registrations@mranet.com to add your name to our list, and indicate your interest in online or classroom training. Once additional prep classes are scheduled, you will be notified and given opportunity to register. 0.7 (7 hours) 7 HR (General) 7 PDCs CEUs: 3.0 (30 hours) 76 Bring these programs to your company. Call for details.

77 STRATEGIC SELLING STRESS MANAGEMENT Some industries have small territories and limited customer bases, which makes an exceptional sales approach crucial to maximizing the limited number of prospects. Others are more complex, requiring a longer selling cycle. So sales representatives must quickly determine which accounts warrant their time and the key influencers who can help them navigate to the right decision makers. Spend class time repositioning your approach, and demonstrate the unique value you bring to the sales relationship. Identify the differences between strategic versus transactional sales approaches. Develop a powerful Value Proposition that catches the ear of prospects. Learn ways to obtain and interpret crucial information, including trends. Read between the lines in public and private data sources. Determine when an account does not belong on an A-list. Get to the right people versus stalling out elsewhere. Make an interactive presentation versus public speaking. Deal with roadblocks and redirecting. Determine next steps and resources available. Sales reps with longer selling cycles, large/national accounts, limited territories, a narrow or specialized prospect base, and lengthier quota periods. Stress is a spur to action, growth, and success if correctly handled. But if poorly handled, stress can be a cause of burnout, ineffectiveness, and employee strife. This program is designed to help you recognize the sources, symptoms, and effects of stress and learn how to address work pressures and meet the challenges of stress-related problems. In addition, you will develop a practical, concrete self-management approach to stress. Define what stress is and describe factors that initiate a stress response. Recognize the symptoms of the stress cycle. Demonstrate and practice effective stress reduction techniques. Individuals who are experiencing work-related stress and who want to deal with this stress more effectively. 8:30 a.m. - 12:00 p.m. Tue. 2/27/2018 Tue. 3/20/2018 Thu. 12/13/2018 Wed. 7/18/2018 ALPHABETICAL COURSE LISTINGS Bring to Class: One target account or industry to work on and the public data/information available for that account. 8:30 a.m. - 4:30 p.m. 2-day session Thu., 9/20 and Fri., 9/21/2018 Wed., 6/27 and Thu., 6/28/2018 CEUs: 1.4 (14 hours) CEUs: 0.4 (3.5 hours) See pages of catalog for pricing 77

78 SUCCESS STRATEGIES FOR PERSONAL GROWTH ALPHABETICAL COURSE LISTINGS Whether you are a seasoned subject matter expert or a newcomer to your field or organization, this eye-opening program delivers solid steps to ensure your habits and behaviors are building your success, not limiting your potential. You ll take away a wide gamut of practical skills like learning how to say no with finesse, achieving an optimum work/life balance, and banishing self-defeating tendencies you may not even know you have! It s all the right stuff to build your personal development plan. Identify strengths and weaknesses. Learn how to become accountable for your own behaviors. Set goals for success. Understand how other people are affected by your behaviors. Identify triggers and develop a personal action plan. Equip yourself with a practical plan for positive actions. Anyone who wants to boost their professional success by examining and improving personal skills. 8:30 a.m. - 4:30 p.m. Thu. 5/10/2018 Tue. 9/18/2018 Workplace Respect & Harassment Prevention Programs Delivered at Your Location Create and maintain a healthy workplace with MRA s harassment prevention training. Remember, an ounce of prevention is worth a pound of cure! You may well avoid costly claims and increase employee productivity and retention. You can select from a variety of options, depending upon your current needs: On-site training in your workplace Webinars Sessions for management and nonmanagement employees One-on-one coaching sessions Our programs are delivered by MRA professionals with years of practical experience, and include: A wide range of real-world situations The latest updates in federal and state law Various adult learning methods Essential information about recognizing and responding to inappropriate workplace behavior An emphasis on respect in the workplace CEUs: 0.7 (7 hours) To find the program right for your workplace, MemberRelations@mranet.org or call today. 78 Bring these programs to your company. Call for details.

79 SUPERVISION FUNDAMENTALS First line/front line supervisors and managers on your team are often people who have proven they are very good at doing and now they are being asked to take on a leadership role. At the same time, you realize leading is not the same as doing and you'd like to help them obtain ideas, concepts, and skills necessary for success in their new position. Newly acquired skills will help them become an asset and a more valuable resource for your organization. When time is tight, you can get caught up in the dilemma of how to achieve greater results with limited resources in a time-controlled, economical, and hard hitting way. MRA is pleased to offer a solution to such a dilemma Supervision Fundamentals. This three-day program provides your new, less experienced leaders with ideas and practices they can put to use immediately. Think of it as basic training compact, concise, focused, and all about applicable skills nothing but the essentials! Make an effective transition into the supervisory role. Maintain effective work relationships. Develop employees and encourage them to make their own decisions. Learn and exercise appropriate levels of authority. Use effective delegation. Introduce change and gain employee acceptance. Discipline effectively and lawfully. Give recognition that is sincere, specific, and timely. Develop interview questions and conduct an effective interview. Train others and ensure they understand. Create a motivational climate for employees. Communicate work assignments to ensure understanding. 8:30 a.m. - 4:30 p.m. 3-day session Moline, IL Wed. 2/21, 2/28, and 3/7/2018 Thu. 9/20, 9/27, and 10/4/2018 Palatine, IL Tue. 3/6, 3/13, and 3/20/2018 Thu. 7/12, 7/19, and 7/26/2018 Tue. 10/30, 11/6, and 11/13/2018 Fri. Wed. Mon. Fri. Tue. 2/16, 2/23, and 3/2/18 6/6, 6/13, and 6/20/2018 8/6, 8/13, and 8/20/ /12, 10/19, and 10/26/ /4, 12/11, and 12/18/ (21 hours) 21 HR (General) 21 PDCs ALPHABETICAL COURSE LISTINGS Individuals who have recently been assigned direct supervisory responsibilities. See pages of catalog for pricing 79

80 SUPERVISION PART I: FUNDAMENTALS OF LEADERSHIP Being in any leadership position requires you to be a motivator, problem solver, disciplinarian, delegator, mediator, interviewer, communicator, and trainer all at once. This course will give you the knowledge, skills, and abilities to be effective in your position. Taught from an in-the-trenches perspective, this interactive course will give you practical, easy-to-use methods for handling everyday issues. ALPHABETICAL COURSE LISTINGS Make an effective transition into the supervisory role. Maintain effective work relationships. Develop employees and encourage them to make their own decisions. Learn and exercise appropriate levels of authority. Utilize effective delegation. Introduce change and gain employee acceptance. Discipline effectively and lawfully. Give recognition that is sincere, specific and timely. Develop interview questions and conduct an effective interview. Train others and ensure they understand. Create a motivational climate for employees. Communicate work assignments to ensure understanding. Individuals who have recently been assigned direct supervisory responsibilities. Experienced supervisors who want to enhance or refresh their supervisory skills. 80 Bring these programs to your company. Call for details.

81 6 half-day sessions, unless otherwise noted. Bloomington, MN 2/22, 3/1, 3/8, 3/15, Thu. 3/22, and 3/29/2018 6/19, 6/26, 7/10, 7/17, Tue. 7/24, and 7/31/ /24, 10/31, 11/7, Wed. 11/14, 11/21, and 11/28/2018 Chanhassen, MN 4/2, 4/9, 4/16, 4/23, Mon. 4/30, and 5/7/2018 Mankato, MN 2/1, 2/8, 2/15, 2/22, Thu. 3/1, and 3/15/ /24, 10/31, 11/7, Wed. 11/14, 11/28, and 12/5/2018 Owatonna, MN 5/11, 5/18, 5/25, 6/1, Fri. 6/8, and 6/15/2018 Sartell, MN 4/5, 4/12, 4/19, 4/26, Thu. 5/3, and 5/10/2018 9/12, 9/19, 9/26, 10/3, Wed. 10/10, and 10/17/2018 St. Paul, MN 3/27, 4/3, 4/10, 4/17, Tue. 4/24, and 5/1/2018 6/5, 6/12, 6/19, Tue. and 6/26/2018 (4 full-day sessions) 8/2, 8/9, 8/16, 8/23, Thu. 8/30, and 9/6/ /6, 11/13, 11/20, Tue. 11/27, 12/4, and 12/11/2018 8:30 a.m. - 12:30 p.m. 12:30-4:30 p.m. 8:30 a.m. - 12:30 p.m. 8:00 a.m. - 12:00 p.m. 8:00 a.m. - 12:00 p.m. 8:00 a.m. - 12:00 p.m. 9:30 a.m. - 1:30 p.m. 8:30 a.m. - 12:30 p.m. 8:30 a.m. - 12:30 p.m. 12:30-4:30 p.m. 8:30 a.m. - 3:00 p.m. 8:30 a.m. - 12:30 p.m. 12:30-4:30 p.m. SP03 SP17 SP28 SP35 SP36 SP26 SP14 SP09 SP23 SP08 SP34 SP20 SP (21 hours) 21 HR (General) 21 PDCs Tue. 1/9, 1/16, 1/23, 1/30, 2/6, and 2/13/2018 Wed. 1/24, 1/31, 2/7, 2/14, 2/21, and 2/28/2018 Wed. 2/21, 2/28, 3/7, 3/14, 3/21, and 3/28/2018 Tue. 2/20, 2/27, 3/6, 3/13, 3/20, and 3/27/2018 Thu. 3/1, 3/8, 3/15, 3/29, 4/5, and 4/12/2018 Wed. 3/14, 3/21, 3/28, 4/4, 4/11, and 4/18/2018 Tue. 4/3, 4/10, 4/17, 4/24, 5/1, and 5/8/2018 Thu. 4/12, 4/19, 4/26, 5/3, 5/10, and 5/17/2018 Wed. 4/25, 5/2, 5/9, 5/16, 5/23, and 5/30/2018 Mon. 5/7, 5/14, 5/21, 6/4, 6/11, and 6/18/2018 Thu. 5/24, 5/31, 6/7, 6/14, 6/21, and 6/28/2018 Wed. 6/6, 6/13, 6/20, and 6/27/2018 (4 full-day sessions) Thu. 7/26, 8/2, 8/9, 8/16, 8/23, and 8/30/2018 Tue. 7/17, 7/24, 7/31, 8/7, 8/14, and 8/21/2018 Wed. 8/15, 8/22, 8/29, 9/5, 9/12, and 9/19/2018 Tue. 9/4, 9/11, 9/18, 9/25, 10/2, and 10/9/2018 Thu. 9/13, 9/20, 9/27, 10/4, 10/11, and 10/18/2018 Wed. 10/3, 10/10, 10/17, 10/24, 10/31, and 11/7/2018 Tue. 10/16, 10/23, 10/30, 11/6, 11/13, and 11/20/2018 Fri. 11/2, 11/9, 11/16, 11/30, 12/7, and 12/14/2018 Wed. 11/14, 11/21, 11/28, 12/5, 12/12, and 12/19/2018 Thu. 11/29, 12/6, 12/13, and 12/20/2018 (4 full-day sessions) 8:30 a.m. - 12:30 p.m. 8:00 a.m. - 12:00 p.m. 12:30-4:30 p.m. 12:30-4:30 p.m. 8:00 a.m. - 12:00 p.m. 12:30-4:30 p.m. 8:00 a.m. - 12:00 p.m. 8:00 a.m. - 12:00 p.m. 12:30-4:30 p.m. 8:30 a.m. - 12:30 p.m. 8:00 a.m. - 12:00 p.m. 8:30 a.m. - 3:30 p.m. 12:30-4:30 p.m. 12:30-4:30 p.m. 8:00 a.m. - 12:00 p.m. 8:00 a.m. - 12:00 p.m. 12:30-4:30 p.m. 8:30 a.m. - 12:30 p.m. 12:30-4:30 p.m. 8:30 a.m. - 12:30 p.m. 8:00 a.m. - 12:00 p.m. 8:00 a.m. - 3:00 p.m. SP01 SP02 SP04 SP05 SP06 SP07 SP10 SP11 SP12 SP13 SP15 SP16 SP18 SP19 SP21 SP22 SP24 SP25 SP27 SP29 SP31 SP32 ALPHABETICAL COURSE LISTINGS І registrations@mranet.org І

82 SUPERVISION PART II: FUNDAMENTALS OF LEADERSHIP ALPHABETICAL COURSE LISTINGS To improve organizational performance, we must improve the productivity, the behavior, and the processes, as well as communication. To continuously improve performance, we must do these things habitually. This course builds on the basic supervision skills learned in Supervision I: Leadership Fundamentals and provides you with: Specific communication techniques A process for improving situations Practical application in the classroom Practical skills for improving work and/or life situations. You will select a real-life situation from work. You will apply the listening techniques and the innovation process to your chosen situation to continuously improve the organization's performance. Become an active and effective communicator. Effectively implement and manage change in the workforce. Help others to accept change, participate in change, and even own the change. Reduce, eliminate problems or improve, create innovation. Foster, implement, encourage an organizational philosophy, mentality of continuous improvement. Any experienced supervisor or manager who wants to enhance or refresh their communication and interpersonal skills or learn how to effectively solve compelling problems at work. 5-half-day sessions Bloomington, MN Thu. 2/22, 3/1, 3/8, 3/15, and 3/22/2018 Wed. 10/24, 10/31, 11/7, 11/14, and 11/21/2018 Mankato, MN Wed. 10/24, 10/31, 11/7, 11/14, and 11/28/2018 Owatonna, MN Fri. 5/11, 5/18, 5/25, 6/1, and 6/8/2018 Wed. 1/24, 1/31, 2/7, 2/14, and 2/21/2018 Thu. 3/1, 3/8, 3/15, 3/22, and 3/29/2018 Wed. 3/14, 3/21, 3/28, 4/4, and 4/11/2018 Thu. 4/12, 4/19, 4/26, 5/3, and 5/10/2018 Thu. 5/24, 5/31, 6/7, 6/14, and 6/21/2018 Tue. 7/24, 7/31, 8/7, 8/14, and 8/21/2018 Tue. 9/4, 9/11, 9/18, 9/25, and 10/2/2018 Wed. 11/14, 11/21, 11/28, 12/5, and 12/12/2018 Sartell, MN Wed. 9/12, 9/19, 9/26, 10/3, and 10/10/2018 St. Paul, MN Thu. 8/2, 8/9, 8/16, 8/23, and 8/30/2018 1:30-4:30 p.m. SS02 1:30-4:30 p.m. SS13 1:00-4:00 p.m. SS12 2:30-5:30 p.m. SS06 1:00-4:00 p.m. SS01 1:00-4:00 p.m. SS03 8:30-11:30 a.m. SS04 1:00-4:00 p.m. SS05 1:00-4:00 p.m. SS07 8:30-11:30 a.m. SS08 1:00-4:00 p.m. SS10 1:00-4:00 p.m. SS14 1:30-4:30 p.m. SS11 1:30-4:30 p.m. SS (13.75 hours) HR (General) PDCs 82 Bring these programs to your company. Call for details.

83 SUPERVISOR AND THE LAW SURVIVING AS A NEW LEADER: MAKING THE TRANSITION Managers and supervisors are often not aware of their role as a legal agent for their organization. They need a clear understanding of potential legal landmines that could impact the workplace. They must have the ability to identify risk, understand when issues need to be addressed, and take appropriate actions. This program provides an introduction to various employment laws and best practices for minimizing risk in your organization. Explore the role of legal agent and the implications for managers and supervisors Identify employment laws and actions required to remain compliant Review "best practices" to reduce the risk of litigation in all phases of the employment life cycle Recognize the important of documentation to support employment decisions Determine when and how to partner with human resources This program is ideal for new managers and supervisors or as a refresher for experienced managers and supervisors 8:30 a.m. - 4:00 p.m. Moline, IL Tue. 5/15/2018 Wed. 1/31/2018 Tue. 10/16/2018 Tue. 6/5/2018 Palatine, IL Wed. 8/29/2018 Thu. 5/3/2018 Thu. 11/8/2018 Wed. 11/14/2018 Thu. 1/18/2018 Wed. 4/4/2018 Thu. 7/19/2018 Thu. 10/11/2018 This workshop is for those new to their leadership role and who may be struggling with the work and social changes brought about by their promotion. This program helps you transition from doing the work to leading the work. You will develop a transition plan with short-term and long-term goals to help you succeed as a leader. Plan for leadership success. Identify key behaviors for success. Manage key areas critical to successful leadership Understand and flex your communication style. Apply work-to-leadership transition skills. Plan and prepare for personal development. Newly promoted or soon-to-be promoted managers and supervisors. 8:30 a.m. - 4:30 p.m. Palatine, IL Tue. 5/8/2018 Wed. 1/17/2018 Tue. 11/13/2018 Thu. 4/12/2018 Tue. 7/24/2018 Wed. 11/28/2018 ALPHABETICAL COURSE LISTINGS 0.7 (6.5 hours) 6.5 HR (General) 6.5 PDCs CEUs: 0.7 (7 hours) See pages of catalog for pricing 83

84 TIME MANAGEMENT Essentials of HR Certificate Series 6 TOTAL REWARDS: BENEFITS BASICS ALPHABETICAL COURSE LISTINGS Do you ever feel like there are not enough hours in the day? Many professionals struggle to check off all the items on their to-do list resulting in stress, exhaustion, and anxiety. Time management is an essential skill that not only contributes to a better quality of life, but enables exceptional performance at work. In this course, you will evaluate your current habits and identify the behaviors, time-wasters, and interrupters preventing optimal productivity. You will be armed with a variety of tools, which when implemented, will help you immediately be more effective in scheduling your priorities. Apply a paradigm for measuring and evaluating how you use your time. Identify behaviors that get in your way of being efficient and effective. Implement practices to maximize your output. Professionally address and redirect unnecessary distractions and interruptions. Overcome your personal tendencies towards procrastination. Managers, supervisors, professionals, specialists, administrative assistants, and other leadership professionals who want to improve their use of time and energy. 8:30 a.m. - 4:00 p.m. Moline, IL St. Paul, MN Wed. 6/6/2018 Mon. 5/14/2018 Wed. 11/28/2018 Palatine, IL Wed. 1/24/2018 Thu. 2/22/2018 Thu. 4/5/2018 Thu. 8/9/2018 Tue. 7/10/2018 Thu. 11/8/2018 Thu. 11/1/2018 Wed. 2/21/2018 Thu. 8/16/2018 Tue. 12/4/2018 Including a benefits component in your organization s total rewards program can add heavyweight appeal to the top talent you re aiming to attract. View the full range of employer-based benefits and the regulations that apply with an experienced instructor who ll provide straight talk about the challenge of balancing benefits that are attractive to employees with your organization s return on investment. Benefit from a fresh perspective about cost vs. value for both your employees and your organization, helping you make informed decisions about benefits offerings. Understand the most common types of benefits as well as their features and related terminology. Distinguish the regulations that apply to specific benefits and how they impact your benefit plans. Be familiar with the lifecycle of benefits administration from point of hire through termination. Designed for newcomers to benefits and/or human resources and those looking to expand or refresh their benefits knowledge. Please bring an electronic device or laptop. 12:30-4:00 p.m. Moline, IL Thu. 3/15/2018 Thu. 2/22/2018 Thu. 12/6/2018 Wed. 5/23/2018 Palatine, IL Thu. 10/11/2018 Tue. 5/1/2018 Thu. 10/25/2018 Tue. 2/20/2018 Wed. 5/16/2018 Thu. 8/16/2018 Tue. 10/30/2018 CEUs: 0.7 (7 hours) 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs 84 Bring these programs to your company. Call for details.

85 Essentials of HR Certificate Series 5 TOTAL REWARDS: COMPENSATION BASICS TRAINING THE TRAINER In today s competitive job market, guesswork, your intuition, or a dartboard aren t the answer to establishing a viable compensation. Gain insight into the best practice process used to set pay that is legally defensible, perceived as fair and able to attract, retain, engage, and motivate a high performing workforce. Explore the role of "total rewards" and obtain an overview from compensation professionals on program communication and administration. Recognize commonly used compensation phrases and explain which data to use in a survey. Respond to employee questions about their pay. Defend how market pay information helps drive good decisions about employee pay. This course is a pre-requisite for attending the Compensation Program Design A Workshop program. Designed for newcomers to HR and those looking to broaden their HR knowledge. Please bring an electronic device or laptop. 8:30 a.m. - 12:00 p.m. Moline, IL Thu. 3/15/2018 Tue. 2/20/2018 Thu. 12/6/2018 Wed. 5/16/2018 Palatine, IL Thu. 8/16/2018 Tue. 5/1/2018 Tue. 10/30/2018 Thu. 10/25/2018 Thu. 2/22/2018 Wed. 5/23/2018 Thu. 10/11/2018 Upon successful completion of this course, you will be able to improve the training results of an organization and improve its overall effectiveness of transferring knowledge. You will be able to use adult learning theory of practice application and train to the different learning styles. You will be able to distinguish training versus performance, conduct a basic needs analysis, write a learning objective, and practice training skills. You will also learn training dos and don'ts and how to do on-the-job training. This course covers: Training and development terminology Training as an investment (Transfer of Knowledge) ISO 9001 requirement what is a "must" according to the learning requirements How to do the needs analysis Adult Learning Theory; Learning Style Assessment, three learning styles of the brain (auditory, visual, kinesthetic), retention rates, factors affecting retention and areas of difference You will select real training situations, apply the knowledge transfer techniques and Adult Learning Methodology, and receive feedback during skill practice. Become an active and effective trainer. Effectively implement and manage transfer of knowledge in the workforce. Help others to accept training, participate in the training, and even own the training. Reduce or eliminate problems and improve or create innovation. Foster an organizational philosophy of knowledge management. Training program managers and trainers, project managers, human resource professionals, customer service professionals, functional managers, and team managers. ALPHABETICAL COURSE LISTINGS 8:30-11:30 a.m. 4-half-day sessions Wed. 5/23, 5/30, 6/6, and 6/13/2018 Tue. 10/9, 10/16, 10/23, and 10/30/ (3.25 hours) 3.25 HR (General) 3.25 PDCs CEUs: 1.2 (12 hours) See pages of catalog for pricing 85

86 Principles of Leadership Excellence Certificate Series 4 ALPHABETICAL COURSE LISTINGS TRAINING, DELEGATING, COACHING, AND MANAGING PERFORMANCE It s a myth that ostriches bury their heads in the sand. But the myth is a spot-on analogy for leaders who take no action when their reports are faltering, who insist on doing it all themselves, or who fail to recognize the value of proactively managing performance. This module helps you banish any notion that, "This will go away if I just ignore it." By learning to effectively train, delegate, coach, set goals, and give feedback in effective, efficient, and ethical ways, you increase your reports chances for success on the job. You acquire the skills to implement a consultative method of addressing issues and a process that gets to the heart of performance issues while recognizing the vital steps to take when discipline is required. Establish performance goals. Identify performance standards. Diagnose causes of performance problems. Create SMART goals. Apply training and delegation techniques as methods of developing the talent of others. Develop the skills of constructive feedback and coaching. Describe assertive communication skills for effective coaching. Demonstrate active listening skills. Identify appropriate consequences of acceptable and unacceptable behavior. Identify appropriate steps for discipline. Outline strategies to ensure appropriate documentation. Prepare and conduct an effective performance review. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential looking for in-depth strategies with practical application. 8:30 a.m. - 4:30 p.m. 3-day session Appleton, WI Wed. 4/18, 5/2, and 5/16/2018 Tue. 11/6, 11/27, and 12/11/2018 Madison, WI Wed. 6/6, 6/20, and 7/11/2018 Thu. 11/29, 12/13/2018, and 1/3/2019 Mankato, MN Thu. 4/12, 4/26, and 5/10/2018 Moline, IL Tue. 5/8, 5/22, and 6/5/2018 Tue. 11/27, 12/11/2018, and 1/8/2019 Palatine, IL Thu. 1/4, 1/18, and 2/1/2018 Thu. 4/19, 5/3, and 5/17/2018 Tue. 6/26, 7/10, and 7/24/2018 Wed. 10/24, 11/7, and 11/28/2018 Wed. 4/4, 4/18, and 5/2/2018 Wed. 10/3, 10/17, and 10/31/2018 Sheboygan Falls, WI Tue. 5/15, 6/5, and 6/19/2018 Wed. 11/7, 11/28, and 12/12/2018 Tue. 1/9, 1/23, and 2/6/2018 Thu. 2/1, 2/15, and 3/1/2018 Tue. 4/10, 4/24, and 5/8/2018 Wed. 5/2, 5/16, and 5/30/2018 Thu. 5/31, 6/14, and 6/28/2018 Wed. 7/11, 7/25, and 8/8/2018 Thu. 8/9, 8/23, and 9/6/2018 Tue. 10/9, 10/23, and 11/6/2018 Wed. 12/5, 12/19/2018, and 1/9/ (21 hours) 21 HR (General) 21 PDCs 86 Bring these programs to your company. Call for details.

87 Principles of Leadership Excellence Certificate Series 1 TRUST AND INFLUENCE Old-school leadership was based solely on "command and control," but new-school leadership is built on trust and influence. Regardless of the level of leadership that you hold in your organization, and regardless of how long you have held a leadership spot, applying new-school principles boosts your effectiveness. See why today's leaders have kicked out oldschool thinking. Focusing on behaviors that promote trust in all areas of your professional life, you learn why and how to build a stronger, more trust-rich environment with your direct reports, managers, colleagues, customers, and suppliers. An in-depth study of the concept and practical use of influential leadership provides many "aha!" moments. Your commitment to personal accountability increases, and you take away powerful skills to use every day to help your reports meet their responsibilities, too. Describe the role successful leaders play in the organization and recognize the unique challenges that accompany that role. Accept the importance of personal accountability. Design a plan to build greater trust in the workplace. Adjust your leadership style using MRA's Diagnostic Direction Model. Manage relationships with your own manager, peers, and reports. Apply the elements of power and influence to your work relationships. Incorporate results of a 360 Degree Leadership Survey into your personal development. For newly appointed supervisors, managers, and professionals as well as for individuals with management potential looking for indepth strategies with practical application. 8:30 a.m. - 4:30 p.m. 2-day session Appleton, WI Wed. 1/24 and 2/7/2018 Tue. 8/14 and 8/28/2018 Madison, WI Wed. 3/14 and 3/28/2018 Thu. 9/13 and 9/27/2018 Moline, IL Tue. 2/13 and 2/27/2018 Tue. 8/28 and 9/11/2018 Palatine, IL Thu. 1/25 and 2/8/2018 Tue. 4/3 and 4/17/2018 Wed. 8/1 and 8/15/2018 Thu. 10/4 and 10/18/2018 Wed. 1/10 and 1/24/2018 Wed. 7/11 and 7/25/2018 Sheboygan Falls, WI Tue. 2/20 and 3/6/2018 Wed. 8/15 and 8/29/2018 Tue. 1/16 and 1/30/2018 Wed. 2/7 and 2/21/2018 Thu. 3/8 and 3/22/2018 Wed. 4/11 and 4/25/2018 Thu. 5/10 and 5/24/2018 Tue. 7/17 and 7/31/2018 Wed. 9/12 and 9/26/2018 Tue. 10/2 and 10/16/2018 Thu. 11/1 and 11/15/2018 ALPHABETICAL COURSE LISTINGS 1.4 (14 hours) 14 HR (General) 14 PDCs І registrations@mranet.org І

88 Customer Service Excellence Certificate Series 2 UNDERSTAND YOUR CUSTOMER'S BUSINESS UNDERSTANDING STYLES AND ADAPTING TO OTHERS ALPHABETICAL COURSE LISTINGS This program is about how to build customer relationships by understanding your customers' business and their viewpoint of what they need to be successful. This perspective helps you to provide more relevant and focused customer service based on the needs of their business and can set your organization apart from the pack. Describe how to identify the four basic communication style types. Identify each style s preferences, strengths, and potential weaknesses. Learn what catches the ear and attention of each style, as well as possible turn-offs. Plan tailored probing and discussion techniques. Select presentation collateral that will engage prospects from the beginning. Anyone who is responsible for building positive customer relationships with internal and/or external customers. 8:30 a.m. - 12:00 p.m. Tue. 2/13/2018 Wed. 3/21/2018 Tue. 6/12/2018 Fri. 7/20/2018 Fri. 10/12/2018 Thu. 10/11/2018 This program is designed to enable more effective and less stressful communications with your team members, customers, and anyone you interact with. This is truly is all about the participants... and anyone they sell to, work with, live with, or relate to! Fun, interactive, and applicable immediately, it's the missing link in human interaction. Learn the four basic communication style types. Describe how you identify who's who. Discuss strengths of the styles and their unique contribution to an organization. Identify potential blindspots of the styles. Plan visual aids that grab each style s attention. Examine questioning and presenting techniques that have the most impact on different styles. Identify which closing questions are most effective for each style. Anticipate each style s points of resistance and effective ways to handle it. List appropriate steps for following through on conversations. Design an ideal style-based team for your organization. Prerequisite: You will complete an online DiSC Communication Style Assessment and receive a personal report to use in class and back at work. Key customer-facing personnel, sales reps, or anyone in a professional role that understanding of behavioral and communication styles and how to most effectively influence others. 8:30 a.m. - 4:30 p.m. Thu. 5/10/2018 Tue. 5/15/2018 Wed. 9/12/2018 Wed. 11/14/2018 CEUs: 0.4 (3.5 hours) CEUs: 0.7 (7 hours) 88 Bring these programs to your company. Call for details.

89 WORKER'S COMPENSATION ESSENTIALS FOR WISCONSIN EMPLOYERS In this attorney-led program, you will learn proven strategies for successfully managing claims and improving your organization's bottom line. Lost time, medical, and claims costs can be significantly reduced by understanding employee rights and obligations under the law. Interaction with FMLA and ADA is addressed. Bring your difficult worker's compensation question or situation to be discussed in class. Review worker's compensation laws. Administer your company's worker's compensation program in compliance with Wisconsin's Worker's Compensation Act. Review proven return-to-work strategies. Identify action steps and options when faced with fraudulent claims. Human resource, benefits, and safety and health professionals or any others involved in the administration or management of Worker's Compensation. 8:30 a.m. - 12:00 p.m. Fri. 4/27/2018 Fri. 11/2/2018 WORKLOAD SURVIVAL SKILLS Feeling overloaded? In today s workplace, you have to accomplish more in less time, with fewer resources which can lead to stress and frustration. In this one-day program, you will discover strategies and practice techniques for more effectively organizing, prioritizing, and planning your tasks in ways that give you better control over your work day. Enjoy improved productivity with tools you can implement today! Organize your work area(s) for improved productivity. Discover tools for setting and managing priorities. Evaluate and apply work processes for increased efficiency. Use proven techniques to plan and effectively monitor projects. Implement feedback methods to improve collaborative work relationships. Individuals in office environments who are looking to increase their value to the organization by more effectively managing their workload. 8:30 a.m. - 4:30 p.m. Wed. 1/24/2018 Wed. 2/21/2018 Thu. 6/21/2018 Thu. 6/21/2018 Thu. 9/6/2018 Thu. 10/25/2018 ALPHABETICAL COURSE LISTINGS 0.3 (3.25 hours) 3.25 HR (General) 3.25 PDCs 0.7 (7 hours) 7 HR (General) 7 PDCs See pages of catalog for pricing 89

90 ALPHABETICAL COURSE LISTINGS WORLDATWORK C17: MARKET PRICING CONDUCTING A COMPETITIVE PAY ANALYSIS This course will provide a consistent and effective methodology for market-pricing benchmark jobs within an organization. You will have an opportunity to develop your data utilization skills through classroom practicum exercises. Review common compensation strategies, base pay structure design, and the establishment and use of a jobworth hierarchy. Discuss how market pricing can support an organization's business strategy. Discover data sources, data collection options, salary survey formats, and use of job matching. Learn how the data from salary surveys can help you develop the market rate for benchmark jobs. Discuss the use of statistical analysis tools and aging, blending, weighting, and slotting data. Learn how to handle short- and long-term incentive survey data. Find out how to communicate market pricing to upper management and your organization. This course is designed for compensation and HR professionals with an interest in/or responsibility for identifying competitive rates of pay, job evaluation, and compensation program development. 8:30 a.m. - 5:00 p.m. 2-day session Wed., 10/10 and Thu., 10/11/2018 WORLDATWORK T1: TOTAL REWARDS MANAGEMENT Learn what is required to formulate a rewards program that has the power to attract, motivate, engage, and retain total rewards. You will be introduced to the total rewards model and each of its components. Emphasis is given to the six elements of total rewards: compensation, benefits, work-life effectiveness, recognition, performance management and talent development. Review common compensation strategies, base pay structure design, and the establishment and use of a jobworth hierarchy. Gain an understanding of total rewards management. Discover the six elements of total rewards. Understand the critical role of the main drivers organizational culture, business strategy, and human resources strategy. Learn the process of designing a successful total rewards strategy. This course is designed for professionals who want a basic overview of the components that can create an effective balance in employee rewards tools. This includes professionals new to human resources, HR generalists, and line managers. 8:30 a.m. - 5:00 p.m. 2-day session Wed., 6/13 and Thu., 6/14/ (16 hours) 16 HR (General) 16 PDCs 1.6 (16 hours) 16 HR (General) 16 PDCs 90 Bring these programs to your company. Call for details.

91 WORLDATWORK C2: JOB ANALYSIS, DOCUMENTATION AND EVALUATION WORLDAT WORK T2: ACCOUNTING AND FINANCE FOR THE HUMAN RESOURCES PROFESSIONAL Matching the Right Methods to Your Organization This course examines the methods and processes that support job analysis, job documentation and job evaluation in order to attract and retain effective talent. You'll cover various methods of job evaluation including quantitative and market-based approaches. Exercises help you see how the methods outlined in the course can be put into practice in your organization. Review strategic concepts associated with job analysis, documentation and evaluation. Learn how to approach job analysis planning and implementation. Discuss job documentation and the necessary components and format for job descriptions. Examine market-based and content-based job evaluations with a focus on quantitative and nonquantitative approaches. If you have several years of experience in this area, you ll find this course gives you a valuable review of standard practice and theory, along with an update on current trends in compensation. This session is sponsored by MACA (Milwaukee Area Compensation Association) and held at MRA in Waukesha, WI. Member pricing applies for these sessions if you are a MACA member. 8:30 a.m. - 5:00 p.m. 2-day session Tue., 8/14 and Wed., 8/15/2018 This course presents an introduction to U.S. accounting regulations and practices. It will provide you with the understanding you need to interact effectively with accounting and finance departments in your company. Identify the key financial components of the annual report. Describe the importance of cash flow to companies and shareholders. Focus on the measures and processes used to assess companies' financial health. Recognize the measures that are affected directly or indirectly by the HR function. Explore methods of financing the business and financial planning issues. Focus on the relationship between the HR department and the finance department. This is intended for human resources or compensation professionals with limited knowledge of accounting and finance. This session is sponsored by MACA (Milwaukee Area Compensation Association) and held at MRA in Waukesha, WI. Member pricing applies for these sessions if you are a MACA member. 8:30 a.m. - 5:00 p.m. 2-day session Tue., 4/10 and Wed., 4/11/2018 ALPHABETICAL COURSE LISTINGS 1.6 (16 hours) 16 HR (General) 16 PDCs 1.6 (16 hours) 16 Business (Strategic) 16 PDCs See pages of catalog for pricing 91

92 Planning a Meeting or Event? We Make it Easy! RENT MRA S CONFERENCE CENTER MRA has just the right space to fit your needs. In fact, our conference rooms were built to maximize your training and meeting experience. We offer comfortable facilities that provide the perfect environment for everything from strategic planning, to team building, to hands-on training. At MRA, not only will you get a great space and the tools to make your event shine, you ll also get professional service and dedicated support to ensure your event is a success. All locations include: Audio system Computer DVD player Flip charts and markers Hold Your Next Meeting, Training, Conference... at MRA Call to reserve your room today. Contact your location below for additional services. Internet Access LCD Projector Projection screen Wi-Fi Free, convenient parking Flexible catering Tell us your needs, and we ll provide you a quote. MRA has conference centers in four locations: Wisconsin Illinois N19W24400 Riverwood Drive 625 North Court Palatine, IL Minnesota 9805/45 th Avenue North Iowa/Western Illinois 3800 Avenue of the Cities Moline, IL See how easy meetings can be with MRA taking care of the details. Reserve an MRA Conference Room Today!!

93 Course Title 2018 Course Pricing ILLINOIS. IOWA/WESTERN ILLINOIS. WISCONSIN Alphabetical Listing of Programs Member Non- Member Certificate Series 401(k) Plan Design and Administration $225 $295 Employee Benefits Certificate Series Affirmative Action Overview $225 $295 Affirmative Action Recordkeeping $225 $295 aphr Certification Preparation $610 $785 Assertive Communication in the Workplace $320 $425 Benefit Communication Best Practices $225 $295 Employee Benefits Certificate Series Building Collaboration and Managing Conflict $535 $695 Principles of Leadership Excellence Certificate Series Business - Write It Right $225 $295 Business Writing for Impact: How to Write So People Will Read $320 $425 Coaching Certificate $1,115 $1,450 Coaching for Development: An Integrated Approach for Managers $355 $470 Communicating for Results $535 $695 Principles of Leadership Excellence Certificate Series Communicating With Your Teammates $395 $510 Leading Effective Teams Certificate Series Communication Skills $320 $425 Frontline Leadership Certificate Series Compensation Program Design - A Workshop $320 $425 Conducting Workplace Investigations $425 $590 Creative Customer Problem Solving $225 $295 Customer Service Excellence Certificate Series Critical-Step Selling $425 $590 Culture, Motivation, and Aligning Goals with Strategies $535 $695 Principles of Leadership Excellence Certificate Series Customer Service Excellence Certificate Series $645 $840 Customer Skills for Technical Professionals $320 $425 Design & Funding of Benefits Plan $355 $470 Employee Benefits Certificate Series Diplomacy and Tact $320 $425 Effective Interviewing & Hiring $365 $475 Essentials of HR Certificate Series Effective Training Techniques $320 $425 Frontline Leadership Certificate Series Emotionally Intelligent Leader $355 $470 Employee Benefits: A to Z $355 $470 Employee Benefits Certificate Series Employee Benefits Certificate Series $1,140 $1,500 Enhance Your Customer Connection $225 $295 Customer Service Excellence Certificate Series Enhance Your Professionalism $320 $425 Essentials of HR Certificate Series $1,865 $2,210 Excelling as a Frontline Leader $320 $425 Frontline Leadership Certificate Series Finance and Accounting for the Nonfinancial Leader $225 $295 FMLA Made Simple $520 $695 Foundation for Leading Teams $320 $425 Leading Effective Teams Certificate Series Frontline Leadership Certifciate Series $1,600 $2,125 І registrations@mranet.org І

94 Course Title 2018 Course Pricing ILLINOIS. IOWA/WESTERN ILLINOIS. WISCONSIN Alphabetical Listing of Programs Member Non- Member Certificate Series Generational Collisions $225 $295 How to Write and Carry Out an Affirmative Action Plan $805 $1,090 HR and Employment Law Essentials $640 $830 Essentials of HR Certificate Series HR as Strategic Business Partner $765 $1,045 HR Business Partner Certificate Series HR Business Partner Certificate Series $1,140 $1,530 HR Management in a Union Environment - An Overview $320 $425 HR Metrics: Impacting Business Results $375 $485 HR Business Partner Certificate Series HR Overview for HR Assistants $320 $425 HR s Role in Performance Management and Documentation $225 $295 Essentials of HR Certificate Series Improving Your Management Style $535 $695 Influencing Others $320 $425 Interactive Training Techniques for the Classroom $320 $425 Internal Auditing for ISO Based Systems $520 $695 Interviewing Do's and Don'ts - Live Webinar $125 $165 Keeping the Team on Track $320 $425 Leading Effective Teams Certificate Series Leading Effective Teams Certificate Series $1,675 $2,210 Leadership for Leads Available in MN Only Leading Change and Putting it All Together $325 $420 Principles of Leadership Excellence Certificate Series Lean Fundamentals $225 $295 Leveraging the Value of Creativity and Innovation $320 $425 Management Drivers of Employee Engagement $355 $470 Managing Challenging Conversations for Better Resolution $320 $425 Managing Conflict in Your Team $320 $425 Leading Effective Teams Certificate Series Managing HR Records $225 $295 Essentials of HR Certificate Series Managing Projects for Team Leaders $320 $425 Leading Effective Teams Certificate Series Managing Your Anger & Conflict in the Workplace $520 $695 Master Your Customer Phone Skills $320 $425 Metrics Calculations - Live Webinar $125 $165 Motivation & Trust Building $320 $425 Frontline Leadership Certificate Series Negotiation Skills Getting to the Win-Win $320 $425 Onboarding: Ensuring the Success of New Hires $320 $425 Organizational Development (OD) Certificate $1,325 $1,710 Performance Conversations and Coaching Skills $320 $425 PHR/SPHR Certification Preparation $1,035 $1,295 Powerful Verbal Communications $320 $425 Presentation Skills $320 $425 Principles of Leadership Excellence Certificate Series (PLX) $3,320 $4,310 Project Management: Human and Technical View $520 $695 Recruiting for Success - Live Webinar $125 $165 І registrations@mranet.org І

95 Course Title Alphabetical Listing of Programs Member Non- Member Certificate Series Recruitment Marketing Job Ads, Employer Brand, and Social Media Tactics $320 $425 Resolving Conflict & Handling Difficult People Problems $320 $425 Frontline Leadership Certificate Series Sensitivity Skills in a Diverse Workplace $320 $425 SHRM Certification (SHRM-CP/SHRM-SCP) $1,095 $1295 Strategic Selling $520 $695 Stress Management $225 $295 Success Strategies for Personal Growth $320 $425 Supervision Fundamentals $925 $1,200 Supervision Part I: Fundamentals of Leadership Available in MN Only Supervision Part II: Fundamentals of Leadership Available in MN Only Supervisor and the Law $320 $425 Surviving as a New Leader: Making the Transition $320 $425 Time Management $320 $425 Total Rewards: Benefits Basics $225 $295 Essentials of HR Certificate Series Total Rewards: Compensation Basics $225 $295 Essentials of HR Certificate Series Training the Trainer Available in MN Only Training, Delegating, Coaching, and Managing Performance 2018 Course Pricing ILLINOIS. IOWA/WESTERN ILLINOIS. WISCONSIN $855 $1,110 Principles of Leadership Excellence Certificate Series Trust and Influence $535 $695 Principles of Leadership Excellence Certificate Series Understand Your Customer s Business $225 $295 Customer Service Excellence Certificate Series Understanding Styles and Adapting to Others $395 $510 Worker s Compensation Essentials for WI Employers $225 $295 Workload Survival Skills $320 $425 World at Work T1: Total Rewards Management $1,350 $2,200 WorldatWork WorldatWork C17: Market Pricing - Conducting a Competitive Pay Analysis $1,350 $2,200 WorldatWork WorldatWork C2: Job Analysis, Documentation, and Evaluation* $1,350 $2,200 WorldatWork WorldatWork T2: Accounting and Finance for the Human Resource Professional* $1,350 $2,200 WorldatWork *This session is sponsored by MACA (Milwaukee Area Compensation Association) and held at MRA in. Member pricing applies for this session if you are a MACA member. І registrations@mranet.org І

96 HOW TO REGISTER Online: Phone: MRA FAQS School Governing Body and Officials Cancellation Policy MRA is fortunate to have a very dedicated and talented group of business leaders serving on our board of directors. These individuals assist in our ongoing efforts to provide outstanding training programs to our members. Attendee substitutions may be made at any time and are encouraged when the original registrant cannot attend. If you must cancel or reschedule, please notify us at least 24 hours prior to the start of the program to receive a full refund of the program price. Cancellations or date changes made less than 24 hours prior to the start of the program will incur the full registration cost. Please note, conference and special event registrations must be cancelled at least 72 hours in advance of the start of the program to receive a full refund. If you are registering for a program offered in MN, see the MN Cancellation & Refund Policy below. Attendance MN CANCELLATION & REFUND POLICY MRA s Cancellation & Refund Policy for courses offered in MN complies with the Minnesota Office of Higher Education statutory refund policy. When written notice of cancellation is received prior to the start of the program, then a complete refund is given. When written notice of cancellation is provided after the start of the class, course registration fees will be refunded on a pro-rated portion based on the remaining length of the period of instruction. Cancellations must be ed to registrations@mranet.org. MN SCHOOL LICENSING MRA - The Management Association is licensed as a private career school with the Minnesota Office of Higher Education pursuant to Minnesota Statues, sections 136A.821 to 136A.832. Licensure is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions. Requirements for attendance and participation are defined in the specific program materials. Participants receive a certificate of completion when they complete the program. Credits MRA is an Approved Provider for the Human Resource Certification Institute (HRCI) and a Preferred Provider for Society of Human Resource Management (SHRM) MRA is accredited by the International Association for Continuing Education and Training (IACET). MRA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, MRA is authorized to issue the IACET CEU. MRA is licensed as a private career school with the Minnesota Office of Higher Education. General Information Compliments/ Concerns Other details about area hotels, what to wear, lunch, and cancellations due to weather, please visit and click Training FAQ. Participants may contact JJ Janiszewski, Director, Learning and Development or Registrations at MRA with any compliments or concerns. JJ can be reached at or john. janiszewski@mranet.org; Registrations at or Registrations@mranet.org. Primary Training Locations Wisconsin N19W24400 Riverwood Drive Minnesota th Avenue N Illinois 625 North Court, Suite 300 Palatine, IL Iowa/Western Illinois 3800 Avenue of the Cities, Suite 100 Moline, IL 61265

97 Learn from MRA Instructors Who Practice What They Teach! There s no substitute for real-world experience. MRA Instructors: That s why we re proud of our instructors who not only have textbook training, but also are seasoned professionals who have worked in organizations just like yours. They bring program content to life through the backdrop of their own experiences. MRA instructors: Average of 20 years experience HR management experts with backgrounds in business Provide practical, down-to-earth support and guidance Have work experience in the fields they teach Offer useful information, tips, and strategies you can immediately apply to your job and workplace Heidi Armstrong Kendra Dodd Andie Gebert Bill Bonham Joseph Feest John Graci Steve Bullard Laura Ferster Patrice Hoeschele MRA INSTRUCTORS Laurie Johnson Janet Kloser Rob Lapota The Instructor captured my attention all day. It was really a good experience and his sharing of life lessons and stories really put the ideas Cheryl Lucas-DeBerry Deb Larson Brenda Lundquist into perspective. Production Unit Leader Jenny Mangone Andy Marris Anita Rodriguez Shari Saeger Bob Unke Janet Stoffer Laurie Walker The instructor was outstanding! Being an experienced supervisor, I didn't think I would learn a lot of new material. But our instructor never lost a smile and the class participation was outstanding. Craig Conklin, Sargento Foods Inc.

98 Invest in Your Employees Today And put their new skills to work tomorrow! It makes sense to invest in learning and development for your employees! Here s how businesses are investing 3.4% increase in the average number of learning hours per employee from the previous year average number of formal learning hours per employee. $2000 what companies with fewer than 500 employees spend per employee for training and development. $1252 average organizational investment per employee on direct learning % increase in the average amount spent on learning from the previous year. Association For Talent Development 2016 State of the Industry Result