Measuring Progress. NAAA Safety Summit Rich Levene KAR Auction Services

Transcription

1 Measuring Progress NAAA Safety Summit Rich Levene KAR Auction Services 1

2 Why Measure Safety Performance? To implement strategies and policies Benchmarking Improvement prioritization A navigational tool An early warning sign Alter behavior Trend Monitoring Improvement - project evaluation A marketing tool Increased motivation 2

3 Two Kinds of Metrics Lagging indicators - reactive Measuring data on past events Incident rate, days missed, near miss reporting, worker comp claims, OSHA citation Do not rely only on lagging indicators, and remember they are a must have for compliance Leading indicators - proactive Measuring data on activities that prevent incidents or identify problem before they become an event Number of Facility Inspections completed, EE Turnover rate, training, JSAs/JHAs, perception surveys Use this information to find breakdowns and correct wrongs before they become a lagging indicator 3

4 Components of Effective Safety Programs: Management commitment Employee participation Training and education Compliance Hazard prevention/control Culture Incident investigation Evaluation/review 4

5 Recipe for Success Identify the end result, the goal Set timelines as needed to stay on track Develop a strategy Strategy must be in sync with the goal Determine the tactics Define the actions that fit your strategy 5

6 Develop a Goal What is the safety program trying to achieve? Common goals include: Increase management commitment Compliance with OSHA, internal policies Training and Education Evaluation/review KAR Goal Become the best in class in our industry and reach a 2.0 TIR score while educating the employees on safety 6

7 Matching Tactics to the Goal Establish a strategy to match the goal Identify the tactics to execute the strategy Identify the actions needed to match the strategy that aligns with the goal Next slides, we will take a few of the components listed on slide 4 and the KAR goal slide 6 and match them with tactics 7

8 Involve Management Number of safety presentations to upper management KAR Strategy: Every meeting includes safety KAR Tactic: Routine presentations to CEOs (monthly) and board (quarterly) KAR Strategy: Measure/review company goals/objectives that include safety KAR Tactic: Safety accounts for 25% of internal operational audit score (was 8%) KAR Strategy: Percent of contracts that included safety stipulations KAR Tactic: Vendor contracts now require safety vest and safety policy language 8

9 Compliance is a Must Have Incident Rate KAR Goal use OSHA Recordable standard to manage process KAR Tactic - Provide a scoreboard to each location Each month, reports sent to the field that contain TIR and scoreboard days Annual TIR targets are set in a budget format Audits internal and third party KAR Goal Surpass minimum requirements to regulations and internal policies KAR Tactic - Ensure OSHA regulations are exceeded and KAR policies followed James Walker, CSP 9

10 Training and Education Provide Training to All Affected Employees Percent of Training Completed KAR Goal 100% Each Month KAR Tactic: Monthly Statistics are sent to the business in a leaderboard fashion Identify How Much Training is Needed KAR Tactic Minimum 1 course per employee, per month Number of courses taken by business unit included in reporting 10

11 Evaluation - Review Number of inspections per month KAR Goal - 1 general facilities inspection/site walk through per month KAR Tactic - iauditor General Manager responsible for execution and follow-up Number of Audits KAR Tactic 1 internal safety audit per year per site, 12 independent audits by contractors 11

12 Have a Good Mix of Data Find metrics that fit your goals and how you want to measure performance Just because you can measure it, does not make it a good metric or make it meaningful to your goal i.e. Company X spent 10% more on PPE in Q versus Q

13 Start Measuring Begin with one or two goals Determine how you are going to measure Analyze the data Percentages Totals Current versus history 13

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