Focusing On Millennials? You re doing it wrong.

Transcription

1 Focusing On Millennials? You re doing it wrong.

2 Baby Boomer What s Your Generation? X Millennial

3 Why are so many people focusing on Millennials?

4 Megan Gardner LEGO Systems Inc. Amanda Marschall LEGO Systems Inc. Millennial Millennial

5 Generation Year Born Age Range Characteristics Silent Disciplined, Self- Sacrificing, Cautious, Practical. Baby Boomers Optimistic, Driven, Team-Oriented. Generation X Cautious, Skeptical, Self-Reliant. Generation Y Millennials Hopeful, Focused, Innovative. Generation Z After and younger

6 Myths v Reality Millennials are entitled Millennials lack focus Millennials work differently References in appendix

7 It is time to stop worrying about leading Millennials and start worrying about developing Millennials for leadership.

8 Who Are Our Next Leaders? 2014 & 2020 Attract Develop Retain Inspire Entitled Empowered We are already leading

9 Millennial Leadership Risks Less Experienced Reputation Different Leadership Views Unprepared High Turnover 9/three-things-everyone-should-know-aboutmillennial-leaders/# b0e Blog/2015/06/Millennials-the-Risk-Averse-Generation

10 The Answer Lies In Development Motivation Career Communication Young Professional Networks Millennials Hands On Experience Generation X Knowledge Transfer Baby Boomers

11 How Do Generations Work More Effectively Together? From: Dealing with Generations in the Workplace To: Leveraging Generations in the Workplace

12 From Dealing to Leveraging Knowledge Transfer Contact Sport More Than On The Job Training Replicating Expertise, Wisdom And Knowledge

13 Developing A Strategy For Knowledge Transfer Motivate The Knowledge Holders To Share Identify The Knowledge Holders Execute The Plan Design The Processes To Facilitate The Transfer Apply The Knowledge Transferred Noe, R. (2013). Employee training & development (6 th ed). New York, NY: McGraw-Hill Irwin

14 Motivating Knowledge Transfer Processes to Transfer Knowledge Create the expectation through company competencies Modern Mentoring program Experience Maps Take advantage of intrinsic motivators Knowledge Silo Matrix

15 Processes to Transfer Knowledge Modern Mentoring program What it is Mentoring, but modernized. Modern mentoring strategies include: Reverse mentoring, Peer Groups Why it helps Millennials are highly educated in the most current skillsets. Also, Millennials also want to give back, and believe that they can make an impact. Risks/limitations It is critical that this mentoring be viewed as collaborative.

16 Processes To Transfer Knowledge: Experience Maps What it is Document defining the specific, diverse experiences needed to excel in a role or function Why it helps By outlining the specific, diverse experiences needed to excel in a role/function, organizations can choreograph how knowledge is transferred via projects, experiences. Risks/limitations The quality of the knowledge transfer taking place is equal to the quality of the experience. (easy, mundane experience equates to minimal knowledge transferred)

17 NorthEast NorthEast Contact Center Contact Forum Center Forum Processes To Transfer Knowledge: Knowledge Silo Matrix What it is Document defining what knowledge needs to be transferred, who has said knowledge, and who needs said knowledge. Why it helps There are many areas that an organization might want to focus on when transferring knowledge. This ensures that the correct knowledge holders and receivers are identified, and that the transfer activities are being executed. Risks/limitations Simply because a knowledge holder and a knowledge receiver meet and talk does not mean that true knowledge transfer has taken place. Encourage transfer events to follow the model to maximize the amount of knowledge being transferred.

18 Focusing On Millennials? You re doing it wrong. Now you have the knowledge to do it right!

19 Myths-About-Millennials