Ready to Serve. Service & Support Worldwide.

Transcription

1 Ready to Serve. Service & Support Worldwide.

2 Rosenbauer der XXXXXX AT High service quality. Every fire department has unique requirements. To address this effectively, Rosenbauer structures its services to be modular. Services are adapted optimally to the needs of each fire department. As a result, your fleet of vehicles and equipment is maintained and supported on-time and in the most optimal way possible. Full service, around the clock. In operations, only 100% will suffice. Every piece of technology and equipment must work flawlessly. Every tool ready for action. And when something does fail, firefighters want it back in operation as quickly as possible. With Rosenbauer, just one call is all it takes for a technician to arrive within 24 hours from the nearest Rosenbauer Service Station. Highly qualified, practical, personal. Technicians from Rosenbauer Service & Support are highly qualified experts who are ready to handle inspections, maintenance, repairs, and product trainings whenever you need you need them. them. Many Many of them of them are active are active firefighters themselves, so they so they know know the require- the requirements first hand. first This hand. experience This experience and years and of years collaboration of collaboration with customers with customers give them a give solid them foundation a solid foundation of knowledge of knowledge about your about vehicles your and vehicles equipment and equipment and contribute and to personalized contribute to communications. personalized communications. We promise performance Your

3 der XXXXXX AT Rosenbauer Committed to customer orientation. Inspection and maintenance services ensure uniformly high quality of all Rosenbauer products. The focus is on flawless functionality, a long service life, and the safety of vehicles and instruments. This is achieved with a solid foundation of customized services that consistently focus on the customer s needs. Reliable partner. You can expect fairness and customer-orientation throughout your dealings with Rosenbauer. Rosenbauer guarantees the availability of original spare parts for many years to come. This provides a solid foundation for high operational safety of all vehicles and equipment. for Safety

4 Rosenbauer Everything for your safety Everything for your safety. Service, spare parts and training from one source. Few jobs are more important than firefighting. Rescue, recovery, extinguishing and protection are the core tasks. Personal safety is always the main priority. That s why Rosenbauer provides regular care, maintenance and a planned full service that ensures operational readiness of firefighting vehicles and instruments. Regardless of whether your equipment is new or has already seen years of reliable use, regular service will maximize operational safety. Safety from experience and expertise. Rosenbauer is the internationally leading technology and services provider for firefighting in defensive fire and disaster protection. Since 1866 its name has stood for significant innovations and ground-breaking technology in the manufacture of firefighting vehicles and extinguishing systems. Today, Rosenbauer offers municipal extinguishing vehicles and aerial rescue equipment, airport, industrial, and specialty vehicles, extinguishing systems, equipment, stationary extinguishing systems, and telematic solutions. Rosenbauer is committed to your safety above all else. 4

5 Alles für Ihre Sicherheit Rosenbauer Rosenbauer is your single-source supplier for everything from vehicle body to extinguishing systems and other equipment. You benefit from highly efficient, integrated solutions that deliver exceptional performance. And you have only one contact person for all matters related to maintenance, repair and training. Outstanding quality. Fire departments around the world choose Rosenbauer for the best, most capable, and safest vehicles and equipment. During product development, the company consistently uses international standards for quality, functionality, and design. Numerous awards confirm Rosenbauer's leadership in innovation and technology. For example, the PANTHER ARFF vehicle, the turntable ladder L32 and the TWISTER firefighting boots have been awarded the highly respected "red dot" design prize. 5

6 Ready to serve. Worldwide. 20 Service stations Full service 150 Service partners Refurbishment & upgrading Simulators

7 More than 200 mobile service technicians 24/7 hotline High availability of spare parts training4fire Rental vehicles service4fire

8 Inspection BASIC Service PLUS Repair, inspection and service packages Service PRO Service ALL-IN Repairs Upgrading Refurbishment

9 Ready to Serve Service packages Repairs General overhaul

10 der XXXXXX AT Rosenbauer Spare parts. Worldwide. Trainings Vehicles & equipment Vehicle management 10

11 der XXXXXX AT Rosenbauer Original spare parts training4fire Simulators Rental Sales service4fire 11

12 Safety check (optional) - Reminder of pending service - Travel flat rate - Visual inspection - Functional check - Report Services - Adjustment work - Lubricant change - Replacement of service parts (e.g. filters, seals) - Calibration - Hydraulic oil check (aerials) - Grease and clean (optional) - Performing repairs * - Training sessions * - Repairs ** including service-, spare- and wear parts - Replacement of wear parts - Warranty extension * within agreed time frame ** excluding repairs due to accidents and improper operation included optional

13 Repair, inspection and service packages Inspection BASIC Service PLUS Service PRO Service ALL-IN

14 Rosenbauer Options package Inspect and maintain. Safety CHECK. For greater certainty. Safety equipment, in particular, has mandated inspections to ensure they work reliably in operations. The requirements of these inspections may be defined by the manufacturer or by national regulations. If needed, the Safety Check can be performed within a service package. The stickers identify inspected equipment. So you can see at any time when the most recent inspection was completed and when the next one is due. Safety CHECK. Peace of mind from the manufacturer. When you choose Safety CHECK, specially authorized Rosenbauer service technicians perform the required and recommended safety inspections, document their findings in a test report and affix an inspection sticker. 14 Safety inspection of hydraulic rescue equipment

15 Basis package Rosenbauer Inspection BASIC. Overview of the condition of your equipment. Fire departments perform a wide range of tasks. Yet they all have firm requirements on their vehicles, equipment and tools. With the basic service packages Inspection BASIC, Service PLUS and Service PRO, Rosenbauer service teams are your partner for rapid completion of service and repair. The precise composition of each package is defined according to Rosenbauer factory guidelines and any additional requirements you may have. Inspection BASIC. On-call service. Regular inspections are the underlying requirement for retaining the value and reliability of your technical equipment. Optionally you can extend Inspection BASIC with a Safety CHECK. We are happy to perform on-site inspections with economical travel and accommodation rates. 15

16 Rosenbauer Basic packages Inspect, service and train. Service PLUS. Basic package for reliable maintenance. By choosing a service package you will benefit from a flat travel fee. Service PLUS. Ready for operations. Service PLUS takes maintenance to the next level. Service parts are replaced in a timely manner. Service PLUS contains the services of the package Inspection BASIC, enlarged with the recommended maintenance steps of the manufacturer. If needed, the Safety CHECK can be added for additional inspection and service activities. You are receiving a full test report after service. 16

17 Basic packages Rosenbauer Service PRO. For comprehensive service. Service PRO. Always up to date. Technology and software never stop evolving. Expectations and requirements change rapidly. With Service PRO you are always on the cutting edge. When you choose the Service PRO package, Rosenbauer will maintain and calibrate your equipment, complete repairs as agreed, perform necessary software updates and train you in proper use. 17

18 Rosenbauer Complete packages Everything from one source. Service ALL-IN. For full range service. Ideal for fleet management. Your fleet is growing. You need to keep an ever-growing list of vehicles, instruments and equipment maintained and ready for use at all times. In addition to manufacturing highquality products, Rosenbauer places special emphasis on providing fire departments with complete and seamless service. With the Service ALL-IN package Rosenbauer provides you with complete and comprehensive support in all aspects of vehicles, instruments and equipment. This package is individually adapted to your fleet and adjusted to your requirements. Your all-round service. Full-service for you, your fleet and your equipment. Rosenbauer does more than just plan and perform service activities. We put your vehicles under a factory warranty, even with guaranteed availability if desired. This keeps everything up to date and relieves you and your team of administrative tasks. In the unlikely event that a vehicle or piece of equipment does fail, a Rosenbauer service technician will be on site quickly to eliminate the problem. Service ALL-IN offers comprehensive, custom services for your fleet, instruments and equipment. 18

19 Complete packages Rosenbauer Full-service for total peace of mind. Service ALL-IN gives you comprehensive service from a single source. This package anticipates your needs and delivers customized services specific to your fleet, equipment and requirements. If required, we jointly define any additional services. For example in the event of a material-related failure and the need for immediate repair, all wear and spare parts are included within the service contract. If accident damages cause a failure, you will receive a replacement vehicle at especially favorable conditions. 19

20 Repairs General overhauls Spare parts Full Service. Everything from one

21 Trainings Vehicles & equipment Vehicle management source.

22 Rosenbauer General overhauls Like new again. Repairs and general overhauls. A general technical overhaul from Rosenbauer updates your firefighting vehicle to the latest technology. Municipal and initial attack vehicles as well as industrial and air crash tenders can be fitted with the latest firefighting equipment. Even individualized suggestions for modernization are possible. All installed modules come from the latest product lines and reflect the best Rosenbauer quality. Repairs It is not uncommon for operational equipment to get damaged. Rosenbauer s dense service network enables rapid repairs on-site or at one of our many service stations. Before Upgrading New fixtures for new requirements. Requirements change. Upgrading fixtures on existing vehicles make it possible to handle new challenges. Here as well, Rosenbauer is your competent partner. Rosenbauer routinely retrofits vehicles with new extinguishing and lighting towers, water monitors, mixing systems or stowage for storage of new equipment. We can handle conversions for you as well. Rosenbauer can reorganize and optimize your stowage systems with rotating compartments, storage for breathing apparatuses or sliding trays with a more functional arrangement. Lockers can be custom-converted for new equipment. Upgrading Services Installation of the latest components Retrofitting of equipment Conversion of support and lighting concepts 22

23 Generalüberholungen Rosenbauer As a technology leader, it is important to Rosenbauer that all fire departments around the world are always using the latest technology maximizing their ability to rescue, recover, extinguish and protect. After Refurbishment old is new again. Years of demanding use of the equipment leave their mark on paint and bodywork. Rosenbauer performs a wide range of refurbishment work on vehicles and equipment. From body module to chassis, Rosenbauer has the best available solutions for all types of refurbishments. Refurbishment Services Survey of situation Consultation, planning and calculation of required work Complete refurbishment 23

24 Rosenbauer General overhauls Used, but as good as new. Aerial vehicles at reasonable prices. Quality Know-how Experience The aerials competence center within Rosenbauer is situated in Karlsruhe (Germany). Continuous development and optimization of hydraulic platforms and aerial ladders ensure that products from Rosenbauer remain internationally respected in the field of aerial rescue and have been helping save lives for decades. The refurbishment team has the experience and know-how to bring older firefighting vehicles back to top form with original parts. This gives you the opportunity to purchase used vehicles that perform like new and save money in the process. Even if your vehicles have been in use for many years, they can still be brought up to date. General overhaul Modernization and upgrading Complete rebuilding The perfect solution for tight budgets. Used vehicle 24 Podium in service for 20 years Completely new podium design (aluminum) with large toolbox behind the driving compartment.

25 General overhauls Rosenbauer Vehicle after refurbishment Komplettpakete Rosenbauer Refurbishment from Rosenbauer revitalizes older vehicles. When properly maintained, they are ready for many more years of reliable service and fulfill all the requirements of modern firefighting scenarios. Old is new used L32 driving compartment The vehicle chassis is inspected at an authorized workshop and then updated with major revisions. We also replace key elements on the rescue cage, add practical features and refurbish any remaining parts that can stay in service. Outrigger and ladder are completely disassembled; hoses, cables and sensors are replaced. The podium, operating elements and hydraulic components are also replaced. The pivot mounting is also completely overhauled, hydraulic components are replaced and various parts are repainted. When all is complete, the vehicle is at the latest state of technology and ready for years of continued service. modernized L32 driving compartment 25

26 Rosenbauer Original spare parts Dependable and long-term spare parts m Original spare parts from Rosenbauer. Rosenbauer keeps original spare parts in stock for many years in its modern logistics center. As a result, Rosenbauer service centers are able to handle repair tasks at short notice so your vehicle is back in operation quickly. 26

27 Original spare parts Rosenbauer anagement. Get the right spare parts quickly. All Rosenbauer products are characterized by their quality and durability. But should a defect occur after all or if parts of components, the body or chassis show signs of wear after years of service, you can be confident that the right spare parts are available from Rosenbauer in original quality. This is our promise to you. We are happy to provide individualized quotations for spare parts based on the products you own, including recommended parts that should be replaced after a certain period of time. Buy spare parts online Rosenbauer keeps thousands of parts in stock in its automated small parts warehouse. Modern logistics center Original parts for peace of mind Maximum reliability Perfectly matched to your products Flawless installation Highest possible safety Fair price And service at the highest level Rapid identification of parts High availability Optimized logistics Short delivery times Flexible production Optimal customer support Dependable, competent, and experienced contacts 27

28 Rosenbauer Training Knowledge creates safety. training4fire The best training. Target group-oriented training program At Rosenbauer you get more than just cutting-edge emergency vehicles. As a partner of fire departments, Rosenbauer offers knowledge and experience that comes from years of collaboration. This also includes an advanced, target group-oriented training program that addresses the entire range of products. The primary training objectives include optimal use of the equipment to help victims as well as maintaining operational readiness. Certified knowledge Experienced trainers accompany you during the courses at the Rosenbauer Training Center or on-site with extensive explanations and background information about course content that is highly practical and methodical. In addition to traditional presentations, learning material also comes in the form of e-learning and practical examples. If desired the success in learning and new knowledge can be tested at the end of each training session and confirmed with a Rosenbauer certificate. Rosenbauer's training4fire is an extensive training program that builds on existing knowledge. It includes: Intensive operational training Thorough technology training Practical tactical and operational training 28 Technology training

29 Training Rosenbauer Operator training Successful operations depend on a combination of modern equipment and well-trained operators. In addition to thorough beginner's training, we also offer refresher courses, driver training and trainthe-trainer sessions. Technology training training4fire In these training courses, you will learn in detail about the functionality and technology of your equipment. Experienced trainers will teach you the best methods for maintenance and repair. Tactic and operation training Experienced firefighting professionals take you through critical situations under the most demanding conditions. They show you how to master these challenges so you are ready for your next call. Panther attack training Individual training Rosenbauer offers customized courses for special requirements: Special training for industrial and air crash tenders Chassis seminars for PANTHER and COMMANDER Combinations of individual training sessions Train-the-trainer courses Learn more about our courses at 29

30 Rosenbauer Simulator Safe in any situation. Maneuvering a firefighting vehicle safely through traffic during an operation is very demanding, both mentally and physically. Rosenbauer s ERDS Emergency Response Driving Simulator is the ideal way to get driving practice and train for real operations, making challenging situations more routine and safer. Simulator training from Rosenbauer Increases the effectiveness of training Reduces training costs Protects the environment Cutting-edge training simulators The ERDS simulator provides the driver a realistic driving experience. Special situations like difficult weather conditions, dangerous traffic situations and special hazards can be incorporated into customized training sessions. All parameters and data are recorded so the session can be analyzed and evaluated at a later time. Drivers who train on the ERDS simulator from Rosenbauer drive more safe due to minimized mental stress. ERDS Emergency Response Driving Simulator 30 Realistic training for emergency driving on public streets does not exist. Experimental emergency driving is prohibited. As a result, the true test of any driver is a real fire call. The ERDS simulator trains drivers in proper behavior during critical situations that are too dangerous to attempt in real life. Examples of such critical situations include: a bicyclist who runs a red light a headphone-wearing pedestrian who does not hear the emergency siren a car that suddenly veers Experience an emergency A realistic recreation of a truck s driving compartment is mounted on a moving platform. This makes it possible to re-create and experience dynamic driving situations. Images of roads and highways both rural and urban are projected onto front and side-mounted screens. The software lets the driver individually compile a variety of scenarios. Weather conditions, road conditions and a variety of other realistic traffic situations can be simulated.

31 Simulator Rosenbauer PANTHER Tactics Simulator Even though aircraft accidents are rare at airports, airport fire departments must still be prepared for that eventuality. Intervention times are very short, so when the call comes in every action must be correct without hesitation. The crew of an air crash tender must be able to intuitively operate their equipment. This can only be accomplished with long-term repetitive practice. Rosenbauer developed the PANTHER Tactics Simulator for the purpose of increasing the effectiveness of such training while simultaneously lowering training costs. The simulator makes it possible to train for situations that could never be re-created in real life, such as the use of foam agents. Training for airport emergencies In the PANTHER Tactics Simulator, participants practice operating their technically demanding vehicles as well as specific tactics at their airport. The simulator can be programmed to integrate all runway traffic. An entire fleet of vehicles can join in the virtual operation. The entire exercise is controlled and monitored by trainers. With the ability to record the training session and then observe the situation with a bird s-eye view, Rosenbauer provides a new and unique way to evaluate and discuss the training session. Training on the simulator helps you get the most out of your training budget, but it also reduces your environmental impact since no actual water, foam, fuel and gas are used. 31

32 Rosenbauer Vehicles & equipment Rosenbauer is always on your side. Whether you need a rental vehicle quickly or are looking for an economical but high-quality used vehicle, Rosenbauer has just the solution you are looking for. 32

33 Vehicles & equipment Rosenbauer Additional services for more benefits. Buy and rent used vehicles and equipment. Even as operational demands increase for fire departments, expectations for cost- and energy-efficiency also continue to rise. These days, all successful fire departments need more than high-performance, dependable and economical firefighting vehicles, instruments, and equipment. They also need a professional partner at their side. Rosenbauer supports you with intelligent services that financially optimize your operations. By cleverly combining and balancing the services relevant for you, you gain maximum advantage and have the ability to react flexible to critical situations. Rental vehicles and equipment Accidents and repairs can take firefighting vehicles and equipment out of operation for an undetermined duration of time. Whenever possible, Rosenbauer helps you stay ready for action with rapid and individualized access to rental vehicles and equipment. Used vehicles and equipment When you are faced with changing requirements and new situations that require different vehicles and equipment, it is not always necessary to buy them new. Rosenbauer can offer you used firefighting vehicles and equipment that have already proven their value during operations and are still in excellent working condition. Rosenbauer can also help you with rentable equipment. 33

34 Rosenbauer Vehicle management Everything at a glance. service4fire supports vehicle management and service planning. Vehicle management for emergency personnel Rosenbauer s technical helpdesk uses the latest information technology and telematics solutions with service4fire for remote diagnostics of your firefighting vehicle. During operation service4fire records all the processes in the emergency vehicle and the built-in components. Information about vehicle position, operation and condition is evaluated and can be accessed online. service4fire supports management of the entire fleet through notifications and reports. Integrated solutions for emergency personnel You can obtain an overview of notifications, service intervals, reports, etc. for your fleet online at The most important information can be accessed through an app. Vehicle data is read-out through a telematic module and transferred securely to the Online Service Portal where it can be retrieved using any computer connected to the Internet. Fast reaction for maximum operational availability In addition to displaying the vehicle s position and traveled routes, service4fire also examines the most important components of the vehicle and sends messages about their status and condition. Due to the automatic examination of vehicle components errors can be identified and fixed at an early stage. The remote diagnosis contributes to shorter down-times and timely inspections of your vehicles. Possibility for the customer service team to analyze recorded data Identification and analysis of errors before the first visit of the service team Error diagnosis independent of vehicle location service4fire supports service scheduling. In order to maintain the operational readiness of your vehicle regular service checks are necessary. service4fire supports service planning to adhere service-intervals based on current operating hours or kilometers traveled. 34

35 No matter where you are, with Rosenbauer you are always up to date. With smartphone or computer access, service4fire provides timely and direct access to important information about your fire department s vehicles. service4fire app for Android smartphones. Retrieve vehicle notifications anywhere, anytime See when vehicles are brought into service, where they are driven and their current position Display current vehicle status Route guidance to vehicle Access for all firefighters at no additional charge 35

36 Global Service Netw Rosenbauer makes sure that you can depend 100% on your vehicle and equipment during operations. To this end, Rosenbauer provides you with maintenance, customer service and refurbishment through a service network consisting of factory-owned subsidiaries and international service partners in more than 100 countries around the world. Service Center Service Partner more than 50 Service Partners

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38 Your Contact Persons The Rosenbauer Service Team is committed to your service needs. Whether you need a mobile technician or spare parts management, you will find the right contact person for your situation here.

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40 Follow us on VI0093/Ready to Serve_EN_2016_11_ Text and images non-binding. Images may depict special editions that are only available at an additional charge.subject to change due to technical advances.