DHL INNOVATION CENTER

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Bartholomew McKinney
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1 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER Dive into the world of innovation in logistics. At the DHL Innovation Centers, you ll be inspired by new solutions and services to help you overcome the logistics challenges of today and tomorrow.

INTRODUCTION Your business can profit from the latest logistics solutions and services along the entire value chain innovations that directly address your logistics challenges.

2 INTRODUCTION Your business can profit from the latest logistics solutions and services along the entire value chain innovations that directly address your logistics challenges. As the innovation leader in the logistics industry, Deutsche Post DHL Group (DP DHL) focuses on output-oriented innovation management. You ll find our customer-centric innovation platforms the DHL Innovation Centers located near our Bonn headquarters, Germany as well as in Singapore. Both facilities are the home of benchmark Trend & Innovation Days, and a variety of customized service offerings. We warmly invite you to the DHL Innovation Centers to dive into the world of innovation in logistics. During a guided visit, you ll take a journey to visions, trends, and solutions. Our Vision Suite provides spectacular insight into the potential of logistics in Our Trend Areas bring social, business, and technology trends to life, allowing you hands-on interaction and experience. And you ll discover that the Solutions Space showcases our full range of capabilities. You ll also see how all three dimensions come together in our regularly updated centerpiece, and you can attend innovation workshops and business meetings in our dedicated Design Thinking Studio and state-of-the-art meeting facilities. WHY ENGAGE WITH US? YOUR BENEFITS OUR ROLE Explore how trends impact your business INSPIRE. CONNECT. ENGAGE. Discover next generation logistics ideas This is the philosophy of the DHL Innovation Centers. Our goal is to: for your business Gather insights on cross-industry / cross-sector logistics best practices INSPIRE you through thought-provoking Participate in strategic collaboration exper iences and insight into industrythrough knowledge sharing and joint specific visions, trends, and solutions. pilots / projects CONNECT you to experts in trends and logistics, along with our network of partners, so you can reach the right people and establish valuable long-term partnerships. ENGAGE you in a structured and productive way, e.g. through our Innovation Workshops and Trend Days. 2 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 3

SERVICE OFFERINGS The DHL Innovation Centers welcome customers, partners, and other stake holders to engage with DPDHL experts on innovation-related matters. OVERVIEW 1.

TREND & INNOVATION MEETINGS EVENTS Engage with experts in profes Discover the latest visions, Host business meetings and Come and participate in our sionally moderated workshops trends, and

3 SERVICE OFFERINGS The DHL Innovation Centers welcome customers, partners, and other stake holders to engage with DPDHL experts on innovation-related matters. OVERVIEW 1. INNOVATION & BUSINESS WORKSHOPS 2. GUIDED INNOVATION CENTER VISITS 3. BUSINESS 4. TREND & INNOVATION MEETINGS EVENTS Engage with experts in profes Discover the latest visions, Host business meetings and Come and participate in our sionally moderated workshops trends, and innovative solu regular business reviews in an annual series of trend days and to identify, define, and exploit tions during a guided visit; inspiring atmosphere, and innovation events; it s a great value- adding ideas for your each visit can be fully custom combine your agenda with a way to network with subject- business. ized to your needs. guided visit. matter experts and other thought leaders. 4 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 5

INNOVATION & BUSINESS WORKSHOPS Our teams prepare and run workshops We recommend that you take advantage that are customized to your needs, with of the unique setting by combining your a focus on

active exhibition areas, giving your atten Guided by the goals of your workshop, dees the opportunity to discover future we ll help to tailor your event and maxi visions, trends, and innovative

This can be freely modified to dive into innovative topics together in terms of content and organization to with i ndustry experts and discuss poten suit your specific needs. tial applications.

4 INNOVATION & BUSINESS WORKSHOPS Our teams prepare and run workshops We recommend that you take advantage that are customized to your needs, with of the unique setting by combining your a focus on tangible outcomes, creativity, workshop with a guided visit to our inter interaction, and thinking outside the box. active exhibition areas, giving your atten Guided by the goals of your workshop, dees the opportunity to discover future we ll help to tailor your event and maxi visions, trends, and innovative solutions in mize your benefit. use. Depending on the type and scope of Pictured on the right is an example work your selected workshop, you ll be able shop structure. This can be freely modified to dive into innovative topics together in terms of content and organization to with i ndustry experts and discuss poten suit your specific needs. tial applications. 6 WORKSHOPS WORKSHOP FORMATS AND POTENTIAL OUTCOMES STRATEGIC EXCHANGE TRENDS BEST PRACTICE SHARING BLUE SKY THINKING Strategic priorities, supply Learn about future logistics Best practice sharing on your Ideation / Brainstorming / Crea chain mapping and brain- trends and logistics use cases. specific areas of interest sup tive Problem Solving / Design storming on potential solu- Discuss potential applications ported by DHL experts thinking to address challenges tions in your business OUTCOME: Enhanced collabora OUTCOME: Trend radar for OUTCOME: New solution OUTCOME: Scoping of chal tion through strategic alignment, your business / use cases / poten ideas, joint project team lenge and solution options, prioritization of opportunities tial collaboration projects c harter new solution ideas, prototype where new solutions are needed INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 7

GUIDED VISIT We will customize your visit to the DHL Innovation Centers and aim to inspire you with the visions, trends, and

OVERVIEW VISIONS OF THE FUTURE TRENDS OF TOMORROW SOLUTIONS OF TODAY Want a glimpse of what logistics may look like in the

Step with us into the world of logistics in 2050; our Vision Suite at the Innovation Center in Germany provides spectacular

Here you can investigate and interact with many future logistics trends including Big Data, the Internet of Things,

5 GUIDED VISIT We will customize your visit to the DHL Innovation Centers and aim to inspire you with the visions, trends, and solutions of greatest interest to you. OVERVIEW VISIONS OF THE FUTURE TRENDS OF TOMORROW SOLUTIONS OF TODAY Want a glimpse of what logistics may look like in the future? Step with us into the world of logistics in 2050; our Vision Suite at the Innovation Center in Germany provides spectacular insight. Based on the Trend Radar, we highlight the logistics trends of tomorrow in three Trend Cubes and our Trend Area. Here you can investigate and interact with many future logistics trends including Big Data, the Internet of Things, Robotics, and 3D Printing. Our showcase of state-of-the-art logistics solutions will engage and fascinate you; these solutions cover all sectors and all parts of the value chain including DHL Temperature Controlled, DHL Resilience360, Battery, DHL Fulfillment, and Inbound to Manufacturing. 8 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 9

Their proximity to central passenger service locations such as the airports of Singapore and Cologne allow easy access for all

6 BUSINESS MEETING With its inspiring and creative environment, the DHL Innovation Centers are ideal venues for hosting small meetings, workshops, and even major events. Their proximity to central passenger service locations such as the airports of Singapore and Cologne allow easy access for all attendees. There are excellent hotels, restaurants and entertainment facilities nearby, and high quality catering can be provided by our professional catering staff. 10 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 11

TREND & INNOVATION EVENTS The DHL Innovation Centers are special places for inspiring events. Here, thought leaders from around the world find a platform to voice their visions, ideas, and inventions.

Engage with leading minds in an inspirational atmosphere, e.g. at the DHL Innovation Day.

7 TREND & INNOVATION EVENTS The DHL Innovation Centers are special places for inspiring events. Here, thought leaders from around the world find a platform to voice their visions, ideas, and inventions. We hold dedicated Trend Events on big data, robotics and more, showcasing the potential of these trends and their tangible impact on logistics. Engage with leading minds in an inspirational atmosphere, e.g. at the DHL Innovation Day. First hosted in 2007, these annual and extremely popular events honor creative minds, the contribution of innovation to progress in logistics, and are the home of the DHL Innovation Challenges. This special day highlights the significance of innovation at DHL. PLEASE VISIT THE FOLLOWING WEBSITES TO SEE SOME EXAMPLES: dhl.com/innovationday dhl.com/icrelaunch dhl.com/roboticsday 12 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 13

leveraging trends captured in the Trend Radar.

8 DHL TREND RESEARCH Delivering Insight Today. Creating Value Tomorrow! To keep ahead in today s changing business environment, the DHL Trend Research team is based at the DHL Innovation Center and dedicated to monitoring and leveraging trends captured in the Trend Radar. We draw upon the expertise of our customers, partners, and industry experts to jointly develop deep-dive trend reports and to launch pilot projects on augmented reality, Internet of Things, robotics, and other topics that are showcased in the DHL Innovation Centers. dhl.com/trendresearch 14 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 15

3D PRINTING AUGMENTED REALITY APAC TRADE TRENDS LOGISTICS TREND RADAR & TREND REPORTS High High BIG DATA LOW-COST SENSOR TECHNOLOGY SELF-DRIVING VEHICLES FAIR AND RESPONSIBLE LOGISTICS OMNI-CHANNEL

One Multi-purpose Networks Shareconomy Supergrid Marketplaces Anticipatory Fair & Responsible Convenience On-demand Delivery Omnichannel Relevant in < 5 years Internet of Things Big Data Self-driving

9 3D PRINTING AUGMENTED REALITY APAC TRADE TRENDS LOGISTICS TREND RADAR & TREND REPORTS High High BIG DATA LOW-COST SENSOR TECHNOLOGY SELF-DRIVING VEHICLES FAIR AND RESPONSIBLE LOGISTICS OMNI-CHANNEL LOGISTICS LOGISTICS TREND RADAR INTERNET OF THINGS ROBOTICS IN LOGISTICS UNMANNED AERIAL VEHICLES Social & Business Trends Low Smart Energy Grey Power De-stressing the Supply Chain Tube Batch Size One Multi-purpose Networks Shareconomy Supergrid Marketplaces Anticipatory Fair & Responsible Convenience On-demand Delivery Omnichannel Relevant in < 5 years Internet of Things Big Data Self-driving Vehicles Cloud 3D Printing Robotics & Automation Augmented Reality Low-cost Sensor Technology Unmanned Aerial Vehicles Self-learning Systems Bionic Enhancement Digital Identifiers Technology Trends Low DHL Trend Research regularly publishes a key instrument for the global logistics community the Trend Radar. The Trend Radar is a dynamic, living tool that captures the development of society, business, and technology trends. It has become an inspiring benchmark for strategy and innovation in the logistics industry and has triggered a number of successful, award-winning pilots both inside and outside of DHL in close collaboration with our customers and partners. Based on the Trend Radar, we constantly conduct deep dives into multiple specific logistics trends and the findings are published in the form of individual trend reports. Recent reports include The Internet of Things, Robotics, Omni-Channel, and Fair & Responsible. In addition, the AP Innovation Center conducts deep-dives into regional trends with its Asia Pacific Insights Series. These DHL trend reports contain not only an in-depth analysis of each trend but also showcase first application ideas. We hope these publications will inspire and assist you in deriving innovative solutions for the world of logistics. YOU CAN DOWNLOAD ALL REPORTS AT dhl.com/trendresearch 16 Relevant in > 5 years INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 17

53844 Troisdorf / Spich 533865 Singapore Germany Singapore +49 (0) 2241 1203 490

10 CONTACT If you are interested in our services and activities at the DHL Innovation Centers, contact us at: DHL DHL ASIA PACIFIC INNOVATION CENTER INNOVATION CENTER Junkersring 55 1 Greenwich Drive Troisdorf / Spich Singapore Germany Singapore +49 (0) innovationcenter@dhl.com apic@dhl.com Let s shape the future together. 18 INSPIRE. CONNECT. ENGAGE. DHL INNOVATION CENTER 19

11 DHL INNOVATION CENTER Junkersring Troisdorf / Spich Germany DHL ASIA PACIFIC INNOVATION CENTER 1 Greenwich Drive Singapore Singapore +49 (0) innovationcenter@dhl.com apic@dhl.com

CAPABILITY STATEMENT. We deliver next-generation customer strategy and contact centre transformation advisory based on our award-winning expertise.

CAPABILITY STATEMENT. We deliver next-generation customer strategy and contact centre transformation advisory based on our award-winning expertise. CAPABILITY STATEMENT We deliver next-generation customer strategy and contact centre transformation advisory based on our award-winning expertise. www.stellarevolve.com.au Transforming customer experience