For your reference, this contains our Policies and Procedures, Contact List Quote, Damage Report form and Memo/Wood Sample Request form.

Size: px

Start display at page:

Download "For your reference, this contains our Policies and Procedures, Contact List Quote, Damage Report form and Memo/Wood Sample Request form."

Mitchell Wilkerson
6 years ago
Views:

Thank you for your interest in Schwartz Design Showroom - a family-owned business that s been a rich resource for designers, architects and builders for over 65 years.

Our goal is to inspire you to create unique experiences for your clients while helping you grow your business.

1 Thank you for your interest in Schwartz Design Showroom - a family-owned business that s been a rich resource for designers, architects and builders for over 65 years. We are happy to be considered as part of your vendor portfolio As New Jersey s only interior design showroom exclusively to the trade, we are here to support you. Our goal is to inspire you to create unique experiences for your clients while helping you grow your business. That is why our 5,000 square foot showroom is filled with the latest in fine furniture, lighting and accessories. And, our talented, experienced staff is on hand to help you with all the details, from researching and ordering to follow up and customer service. We also host a variety of events throughout the year that encourage personal and professional growth and development. Past and upcoming topics include Learn from a Lighting Expert, Leverage Social Networking, and Small Business Seminar ( alexis@schwartzdesignshowroom.com for more information). So, if you have not done so already, come visit us at the Showroom. You can also log on to schwartzdesignshowroom.com for a complete list of our vendors. If you do not live in the area, we would be happy to work with you remotely - simply call or alexis@schwartzdesignshowroom.com. For your reference, this contains our Policies and Procedures, Contact List Quote, Damage Report form and Memo/Wood Sample Request form. Thank you again for reaching out to us. We look forward to the opportunity of working with you in the near future. Kind regards, Susette Schwartz Alexis Varbero Become a fan on Facebook + look for us on Pinterest!

2 DESIGNER LOYALTY PROGRAM l Requires a $100,000 minimum l For every $10,000 of invoiced orders, receive a credit of $100 to be used in 2014 example: a designer writes $50,000 in orders for 2013 will receive a credit of $400! ($100 for $10-20k + $100 to $30 + $100 to 40k + $100 to $50) l BONUS of $500 credit will be given for every $100,000 invoiced in 2013! Totals will be given at the end of June and December. Orders will be counted from January 1st, Credits will be applied to orders written in THANK YOU FOR YOUR SUPPORT, WE LOOK FORWARD TO WORKING WITH YOU TO ACHIEVE YOUR GOALS THIS YEAR!

3 SCHWARTZ DESIGN SERVICES NEW FOR 2013! GRAPHIC ENGINEERING Concept Perspective for Visual Purposes Only No scale Level 1 Inspiration Concept Board $75.00 Level 2 Graphic Layout $ Level 3 Elevation $ Level 4 Conceptual Room Designs $ Revisions $50.00 per hour CAD DRAWINGS All dimensions MUST be verified in the field by Designer. $75.00 per hour, one hour minimum CONTACT: Stephanie stephanie@schwartzdesignshowroom.com CAD Nicole nicole@schwartzdesignshowroom.com Graphic Engineering All services are taxable

4 POLICIES & PROCEDURES SHOWROOM OPERATION Schwartz Design is open Monday through Friday 10:00 am until 5:00pm: special arrangements can be made. Please contact anyone in the Sales Department No appointment is necessary, however we would love to know when you are coming and if there is anything we can help prepare for your meeting Please bring your clients into the showroom. All pricing is at list Accessories may be taken out of the showroom on approval. A check for the full amount is required. Lighting may be taken on approval as well; a restocking fee of $25 will be charged for any hanging chandelier that is returned. You will be invoiced for all the items not returned with 48 hours Schwartz can receive small items i.e., lamps, small tables. There is a $25 receiving and handling fee. We will open and inspect. All charges are in addition to the manufacturer s freight charges Fabric samples may be signed out. All samples must be returned within 3 days. If you require samples for a longer period of time, we can order swatches from the manufacturer Product information. Please feel free to use our color copier for all your research needs. We can also scan and pictures to you PRICING INFORMATION Please fill out the Schwartz quote form, with all relevant information including your clients name and your warehouse. All information is necessary to ensure proper pricing Requests can be made via fax, , or in person. No pricing will be given over the phone PLACING THE ORDER After the quote is given and you have received, please send us a purchase order via fax or . A sales order will be made up and sent to you for review and approval. It is imperative that you read and check all information for accuracy. A 50% deposit is due to place the order. If the item is being shipped directly to you or the client, 100% is due Schwartz accepts checks or cash only COM and finish information must be on your order or the manufacturer will not process COM Please tag COM: Schwartz Design/Sales Order #/Designer Name/Client Name ADDITIONAL CHARGES Freight is 6.5% or $85 minimum. This covers the freight from NC to the warehouse. Freight from California is a minimum of $150 or 15%. UPS Lighting is no freight, lighting that must go freight 12-15%. There may be a drop or small order charge for orders shipped directly to you or your customer Local delivery is established between you and your warehouse and is an additional, separate charge SHIPPING INFORMATION/FINAL PAYMENT You may check status of your order at any time. Please use your sales order as reference Most orders ship within 6-12 weeks Once the order ships from the manufacturer, the manufacture will invoice Schwartz Design. We will in turn invoice you for the balance due via fax or . Payment is due in full at this time. All efforts are made to ensure that once your item/s hits the warehouse everything is paid in full and ready for release Once released your warehouse will contact you directly to set up delivery BROKEN OR DAMAGED GOODS Do not accept anything that is damaged Mark any/all scratches or damages on the delivery slip and make sure the delivery company is aware In order to accurately track damages, a Damage Report, complete with photos must be filled out and faxed or ed to Barbara Block (barbara@schwartzdesignshowroom.com) Minor repairs are easily made in your clients home by appointment

5 CONTACT INFORMATION Susette Schwartz CEO Alexis Varbero President Barbara Block Customer Service Receivable Lana Buniewicz Sales Beth San Fillipo Sales Debbie Schickler Accounts Payable Jill Goldfarb Customer Service Nicole Guthreau Sales Merchandising Graphic Engineering

6 Date Sales Order Designer Phone Client Name Fax Warehouse Address/Phone QTY MANUFACTURER ITEM# DESCRIPTION LIST PRICE NET PRICE FREIGHT PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. YOU MUST CONFIRM PRICING BEFORE ORDERING. 287 AMBOY AVENUE METUCHEN, NJ SCHWARTZDESIGNSHOWROOM.COM

7 DAMAGE/COMPLAINT REPORT Photos must be sent showing the problem via or U.S. Mail Date: Designer Name: Phone #: Client Name: Client Address: Client Phone #: Purchase Order #: Manufacturer: Item #: Description: Damage: Delivered by: Date delivered:

8 SAMPLE REQUEST FORM Date: Designer Name: Client: Manufacturer: Samples: Please Ship to: 287 AMBOY AVENUE METUCHEN, NJ SCHWARTZDESIGNSHOWROOM.COM

Showroom appointments are available Monday-Friday between 8am-5pm with advanced notice.

Showroom appointments are available Monday-Friday between 8am-5pm with advanced notice. Frequently Asked Questions TEL (973) 742-1779 FAX (973) 881-1506 sales@sdpartyrental.com We have broken down the FAQ page into sections to make it easier for you to find the answers that you need quickly.