Services GLOBAL SERVICES

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1 Services GLOBAL SERVICES

2 Our Vision is to be the PREFERRED GLOBAL SUPPLIER of equipment solutions and services for the marine and offshore industry. Our Value is in delivering reliable equipment that guarantees system uptime and helps our customers BOOST PRODUCTIVITY AND PROFITABILITY. Our Strategy is built around WORKING IN PARTNERSHIP WITH OUR CUSTOMERS to devise intelligent, innovative and cost-effective solutions. Content TTS Services Global service network Services portfolio Services agreement Bremerhaven facility TTS products Former brand names Services contact details

3 TTS Services Global service network With a worldwide network of strategically located offices and service stations,tts commands global as well as local presence. Our entire network of qualified engineers is primed to meet your service requirements at any time. USA Houston Lafayette BRAZIL Rio de Janeiro NORWAY Bergen Drøbak Kristiansand SWEDEN Gothenburg VIETNAM Haiphong City CHINA Dalian Shanghai We understand that expensive assets cannot be allowed to stand idle, so we have built a global service and aftersales network of highly qualified maintenance professionals that operate around the clock to support the entire range of TTS products. Our service offering has been developed from a deep understanding of the critical aspects of customers business operations. As a result we offer a powerful combination of service capabilities to our customers. TTS is committed to delivering costeffective, safe and reliable systems backed up by a comprehensively equipped service network. And, by providing impeccable aftercare, we help our customers get the best possible return on their investment in TTS equipment. We prioritise investment in our support network around the world, increasing our ability to serve customers quickly and efficiently with minimal disruption to their schedules. TTS offers a range of aftermarket services tailor-made to meet customers needs SERVICE OFFERING Genuine spare parts BELGIUM Antwerp GERMANY Bremen Bremerhaven Hamburg/ Glinde ITALY Livorno GREECE Piraeus UNITED ARAB EMIRATES Dubai SINGAPORE Singapore KOREA Busan Repairs and maintenance Service agreements Installation and commissioning Training and technical support Modernisations, upgrades and conversions Remote access surveillance Inspections, surveys and certifications Rapid response and customer support TTS is continuously investing in expanding its service operations around the globe. This strategy allows us to provide customers worldwide with support from local service stations. With qualified, experienced engineers in key locations we can support your equipment, wherever it is, at short notice. 4 5

4 Services portfolio GENUINE SPARE PARTS The wide range of equipment designed and manufactured by TTS requires the ready availability of original spare parts. Our global sourcing power and own manufacturing of spare parts, combined with strategically located warehouse hubs around the world, ensures high availability of spare parts that can be quickly delivered to any location across the world, limiting disruption to your business. At TTS, we understand that the choice of manufacturer can determine success or failure. Our original spares give quality controlled performance that will prolong the life of your equipment and, in turn, reduce costs associated with labour and servicing. For total peace of mind, and to ensure the shortest possible lead time, we offer service agreements that can include stock keeping of specified parts. Global sourcing power ensures worldwide availability of genuine quality parts Documentation and original drawings of all TTS and former brand names ensure you get the right part Large stock of fast-moving parts Intelligent stocking system ensuring optimal availability Fast, reliable worldwide delivery Warehouse hubs in Europe, Singapore and Houston REPAIRS AND MAINTENANCE TTS service engineers are on call around the clock to assist with all types of maintenance requirements and repairs. Our service engineers are experts on cranes, winches, hatch covers, roro equipment, davits and other equipment that TTS deliver. As the OEM we also have the advantage of having access to all original drawings, allowing for better planning and ensuring a rapid, cost-effective repair solution to the highest standard, prolonging the life of your equipment. Our team of service engineers are familiar with the constraints that come with working in challenging environments and are on call 24/7. They are prepared to carry out any repairs and maintenance wherever you might be. We understand the cost of delays to your charter so, if required, our service engineers can sail with the vessel and carry out in-voyage repairs and maintenance. We have been working with a wide range of clients in the Marine and Offshore industries for many years and our service engineers are skilled in hydraulic, mechanical and electrical systems. The specialist knowledge gained on the type of equipment delivered by TTS means they can also confidently take on maintenance and repair jobs on non-tts equipment. Our service engineers are on hand to deliver specialised assistance whenever it is required, keeping off-hire to a minimum. TTS offers services that are tailored exactly to customers needs: On demand ad-hoc services Planned maintenance and repairs Rapid response and in-voyage repairs Dry-docking supervision, maintenance and repairs. We can also offer repairs and maintenance on non-tts equipment. INSPECTIONS, SURVEYS AND CERTIFICATIONS Annual and five-yearly inspections are mandatory in some flagstates. They minimise the risk of costly breakdowns and help you stay aware of the exact condition of your equipment. need to be carried out. The pre-docking inspections also allow for better planning, so all needed parts can be sourced in good time and the repairs can be undertaken in an efficient manner. Cranes and lifting appliances according to ILO convention No. 152 Ultrasonic weather tightness according to IACS U.R.Z.17 We particularly would recommend a predocking inspection as this will prepare you for exactly what work needs to be done during the docking. It will also provide a clear cost overview before the repairs We also offer certification services on: Davits, release gear, rescue boats and lifeboats according to SOLAS MSC 1206 Rev 1. And MSC

5 Services portfolio INSTALLATION AND COMMISSIONING To ensure optimal functionality of your equipment we recommend that you use TTS for all installation and commissioning of TTS equipment. As the OEM manufacturer we know exactly how to install and set up the equipment to your vessel to get optimal performance. TRAINING AND TECHNICAL SUPPORT Personnel training is becoming an increasingly critical factor in the safe and efficient running of a vessel. Good training practices, with regards to operations and maintenance, can make a significant difference to prolonging your equipment s lifetime. TTS offer various training courses aimed at both onshore and offshore staff and are typically aimed at crew, maintenance personnel and superintendents. TTS offers several training courses and can tailor-make a training course to suit your specific requirements. Training courses offered by TTS: Product familiarisation Operator training Technical service and maintenance training REMOTE ACCESS SURVEILLANCE Troubleshooting of equipment and identifying faulty components can be time consuming and costly, especially for vessels where planning is of key importance and there s an extremely high cost related to equipment failure. By installing TTS remote access technology the TTS services team can immediately access and read data from the PLC and undertake troubleshooting without even going on-board the vessel, thus saving you valuable time and money. We can also install sensors at critical sections of the equipment to monitor for wear and tear, allowing us to be able to predict when it is time to replace certain parts before they actually fail and cause expensive breakdowns. RAPID RESPONSE AND CUSTOMER SUPPORT TTS offers a 24/7 helpdesk facility in many service stations around the world. The facility is accessed via phone or . Our service personnel are on call around the clock so we can get a service engineer to you as quickly as possible. These dedicated service engineers and service coordinators provide comprehensive support to our worldwide customers. We understand that expensive assets need to continuously deliver optimal performance, so our focus has always been and always will be on creating and delivering solutions that allow vessels to operate to their full capacity at all times. Whether you are looking for emergency assistance or a comprehensive service contract, talk to the experts at TTS. MODERNISATIONS, UPGRADES AND CONVERSIONS TTS modernisation, upgrades and conversion programmes are designed to benefit customers by preparing their existing equipment for a viable and competitive future. A conversion project typically includes the initial study, technical solutions, design, manufacturing and installation. Benefits include: Extending the lifetime of the equipment Making the equipment more efficient Ensure it complies with latest changes in legislation To make the vessels suitable for a different type of operation. Some of our most popular modernisations, upgrades and conversions programs: Extend the reach and/or increase the SWL of a crane Make crane suitable for personnel handling Control system upgrades and other electrical upgrades Retrofit of safe load indicator system Radio remote control Wire extension SERVICE AGREEMENTS Protect your equipment and ensure smooth sailing with maximum uptime during the lifetime of the vessel by taking out one of our realistic and affordable service agreements. TTS will tailor-make a service agreement based on a modular approach to suit your specific fleet, operation and needs giving you total peace of mind. 8 9

6 Services Agreement Bremerhaven facility Modularized Service Contracts HIGHER UPTIME FASTER TURNTIME IMPROVED LIFETIME Basic modules Plus modules Basic modules Plus modules Stand alone modules Maintenance Inspections and basic system adjustment Planned maintenance Repairs Operator hire Modernisation packages Condition monitoring Basic condition monitoring Advanced condition monitoring Remote condition monitoring Customer support Training Priority customer support Nominated service coordinator 24/7 response Upgrades and accessories Emergency services Spare parts On board spares stock advice Priority availability of service eng. Planned parts budget Dedicated named service eng. Dedicated parts stocking 24/7 stand-by of service eng. Parts management Conversion projects The TTS service facility in Bremerhaven, Germany forms part of the group s global network. This specialized service station has their own electrical, mechanical and hydraulic workshop as well as rubber production, enabling them to deliver custom-made high quality spare parts at very short notice. Here are just a few of the specialist services we provide to our global customer base. Rubber profiles Our moulding facility produces rubber corners and profiles to customer specifications. Because of the quantities processed, we are able to offer every sealing profile for equipment operative on sea-going vessels. Boiler Service The TTS boiler department carries out full maintenance and repairs, worldwide, on smoke and water tube boilers, economisers and other pressure vessels. We are able to work at short notice anywhere in the world by optimising and coordinating all of our processes. Planning, design, manufacturing and installation, as well as maintenance and repair, all take place according to customer specifications. Service TTS Bremerhaven is geared to carry out all types of service and in-voyage repairs at short notice, covering a wide range of equipment on all types of vessels. Key benefits of a TTS service agreement By having your equipment serviced by TTS you can significantly improve your vessels operations by reducing the unexpected costs of equipment failure with professional maintenance. Ensure operational availability Prolong your equipment s lifetime Improve the effectiveness of your business Allows you to concentrate on your core business Ensure cost predictability and makes it easier to budget Improving your vessels second-hand value Hatch cover service The Bremerhaven operation specialises in hatch cover repairs and conversions as well as certificated weathertightness testing by ultra-sound (GL, ABS, DNV, IACS U.R.Z.17) on all types of hatch covers, side doors and ramps. Repair procedures, including welding sequences, are based on many years of experience and are carried out in accordance with the given classification society s rules. Steel TTS designs, manufactures and installs steel and stainless steel structures according to customer specifications. Pipe Services TTS has a dedicated specialist team of engineers and fitters providing pipe services to customers around the world, fully backed by our customised pipe shop in Bremerhaven. We can serve all types of ships and vessels where pipes are carrying oil, steam or water. for maintenance Smooth, professional maintenance contracts 10 11

7 TTS products SERVICES These services apply to all the different types of vessels listed below. TTS Services can also service similar non-tts equipment Spare Parts Inspections Certifications Surveys Maintenance Repairs Service Agreements Modernisations Upgrades Conversions Training Technical Support CONTAINERS, BULKERS AND TANKERS RO-RO, PCTC AND ROPAX AND NAVAL OFFSHORE HANDLING AND HEAVY LIFT SHIPYARD SOLUTIONS CRUISE Heavy lift cranes Cargo cranes Bulk cranes Gantry cranes Knuckle/telescopic cranes Straight boom cranes Hose handling cranes Hatch covers Anchor winches Mooring winches Side loading systems External doors Rescue boat davits External ramps and doors Internal ramps, covers and doors Stern ramps Quarter ramps Bow ramps and bow doors Hoistable/liftable car decks Mooring platforms Cargo lifts Linkspans Automatic mooring systems cranes Rescue boat davits RoRo cassettes and translifters Anchor winches Mooring winches Turntables Hangar doors Lifts Active heave compensated cranes Multipurpose and heavy lift cranes Deck cranes Pipe and riser handling cranes Leg-encircling cranes Lattice boom cranes A-frames Hangar doors Moon pool hatch covers Launch and recovery systems External side doors Rescue boat davits Sideloading systems Skidding systems External platforms Launching and Docking systems Ship lifts Ship transfer systems Dual walking beams Powered wheel transporters Mulitwheelers Automooring Linkspan Passanger gangway Shell doors and platforms Tender embarkation platforms Passenger gangways Cargo Lifts Telescopic ramps Side loading systems Mooring platforms Anchor winches Mooring winches 12 13

8 Former brand names Services contact details TTS has grown through a history of acquisition and is therefore the original equipment manufacturer of several well-known brands. Belgium TTS Service Belgium Duboisstraat 39, bus Antwerp Belgium Tel: services.tabe@ttsgroup.com Brazil TTS Service Brasil Ltda. Avenida Rio Branco 31 Salas Centro Rio de Janeiro, RJ Brazil Tel: guy.duriau@tts-brazil.com China TTS Services Shanghai TTS Marine Shanghai Co. Ltd No.433 Gao Xiang Huan Rd GaoDong Industrial Park Pudong Shanghai China Tel: Fax: service@tts-marine.cn TTS Bohai Machinery (Dalian) Co., Ltd Beihai Industry Park Sujia, Dalianwan Street Ganjingzi District Dalian China Tel: Fax: service@tts-bohai.com TTS Hua Hai Ships Equipment Co. Ltd. 18th floor, 3255 Zhou Jia Zui Road CN Shanghai China Tel: Fax: service@tts-huahai.com Germany TTS Marine GmbH Bremen An der Reeperbahn 6 D Bremen Germany Tel: Fax: info@tts-marine.de (Winches only) Bremerhaven Nevadastr. 6/8 D Bremerhaven Germany Tel: Fax: service@tts-marine.de TTS NMF GmbH (service dept.) Biedenkamp 13b Glinde Germany Tel: Fax: hdreyer@nmf-crane.de spareparts@nmf-crane.de (only wire luffing cranes) Greece TTS Greece Ltd Akti Miaouli 81, Piraeus Greece Tel: Fax: info@ttsgreece.gr Italy TTS Marine S.r.l. Via dei Condotti Vecchi 8/10 Livorno Italy Tel: Fax: service@tts-marine.it Korea TTS Marine Korea Co Ltd. Services RM 1514, Marine Park Marine City 2-ro 2 Haeundae-gu, Busan Korea ( ) Tel: Fax: service@tts-marine.co.kr Norway TTS Marine AS Folke Bernadottes vei 38 Postboks 3577 Fyllingsdalen N Bergen Norway Tel: Fax: services@tts-marine.no Kristiansand Barstølveien 26 NO-4606 Kristiansand Postboks 602 Norway Tel: Fax: services@tts-marine.no TTS Syncrolift AS Holterkollveien 6 P.O. Box 1108 N-1442 Drøbak Norway Tel: Fax: service.syncrolift@ttsgroup.com Singapore TTS Singapore Pte Ltd 16 Enterprise Road Enterprise 10 Singapore Tel: Fax: service@tts-singapore.com Sweden TTS Marine AB Kämpegatan 3 SE Gothenburg Sweden Tel: or Fax: service@tts-marine.se or spares@tts-marine.se U.A.E TTS Marine Services LLC PO Box , Yes Business Center Al Barsha 1st Dubai U.A.E Tel: services.tdua@ttsgroup.com USA TTS Marine Inc Vickery Drive Houston, Texas USA Tel: Fax: service@tts-se.us Broussard Office 210 Jared Dr. Broussard LA USA Tel: service@tts-se.us Vietnam TTS Vietnam 6th floor Harbour View Building No. 12, Tran Phu Street Haiphong City Vietnam Tel: Fax: info@tts-marine.vn 14 15

9 Competence, reliability and trust are the hallmarks of our business, and we work hard with customers to ensure the effectiveness of equipment throughout the ship s life cycle. We understand that expensive assets cannot be allowed to lie idle, and that onboard space must be used to the maximum. So, from subsea construction vessels to heavy lift vessels and drill ships, our focus is on creating and delivering products and tailor-made service solutions that allow vessels to operate to their full capacity at all times.