Entry Guide Awards presentation and dinner. Thursday 16 November 2017 Lancaster London Hotel

Transcription

1 Global Freight Awards 2017 Lloyd s Loading List Maritime intelligence Entry Guide 2017 Awards presentation and dinner Thursday 16 November 2017 Lancaster London Hotel

2 JUDGED AWARDS KEY TIMELINES Entries open Monday 3 April Deadline for entries Friday 14 July Finalists announced Early September PROGRAMME ON THE NIGHT 6.45pm Drinks reception 7.45pm Readers Vote Awards 8.15pm Dinner 10.00pm Awards presentation 10.45pm Networking and bar opens 1.30am Carriages Dress code: Black tie

3 TOP TIPS FOR ENTERING Read through all of our award categories, and make sure you enter your project in the most suitable category It would be a shame to have done all of the work only to be told by your director at the twelfth hour that you can t enter it. Get senior management approval, and even involvement, to help your case Complete all questions on the online submission form, and keep the category you have entered in mind as you write Keep to our word count limits Thoroughly check your entry form before submission, and ask a colleague to take a look also! Complete your submission well in advance of the deadline, so you have plenty of time to ask questions and prepare your answers Don t forget to call us if you have a query And remember, you can enter as many projects into the competition as you like MAKE YOUR AWARDS SUBMISSIONS STAND OUT Remember, that by the time the judges get to reading your entry, they may have already sifted through 40 others, so make yours stand out 1 TELL A GOOD STORY Write your project summary as though you are writing a really good story. Imagine you are back at school and have to think of a beginning, a middle and an end. The beginning should set out the objectives clearly, the middle should explain the strategy, and the end should reveal the results. 2 KEEP IT SIMPLE As many judges say: less is sometimes more. Avoid jargon and flowery language, and check for typos, grammatical mistakes and spelling. 3 FIRST IMPRESSIONS COUNT First impressions count, so make an instant impact. 4 STICK TO THE TRUTH Don t exaggerate, lie or include spurious claims, as judges will see through them. 5 INVOLVE THE WHOLE TEAM Make the entry a joint effort, this will often produce a better, more comprehensive summary, as well as making the story more interesting. 6 BE RUTHLESS WHEN REDRAFTING Once you ve written your rough draft submission, read it over several times and cut out superfluous information. This will make it much clearer. It s also a good idea to get someone who hasn t been directly involved to cast their fresh eyes over it, to double-check clarity.

4 The Global Freight Awards are now in their 21st year, making them one of the longest standing and most coveted Awards in the industry. Global Freight Awards 2017 Lloyd s Loading List Maritime intelligence The Awards are supported by their sister publication, the 164-year-old Lloyd s Loading List, one of the most respected publications in freight. With the introduction of the Ro-Ro Line of the Year and the Break Bulk Operator of the Year awards last year, the Global Freight Awards is the only Awards event for the shipper that recognises the excellence of all the various types of transport operators that allow the cargo owner to move freight by air, sea, rail and road. The Global Freight Awards recognise the industry s merits and set a benchmark for excellence, whilst rewarding innovative ideas and concepts that have pushed the boundaries of what is possible. RECOGNISING SUCCESS The Global Freight Awards are proud to lead the way in recognising and rewarding successes in the freight sector. Why enter? Be the best of the best the Global Freight Awards are the global standard of success in freight Credibility sells winning this prestigious accolade is marketing that money can t buy Master your sector our Awards cover activities across the whole freight sector You don t have to be big you just have to be the best! In addition, the Global Freight Awards are FREE to enter! You have done the hard work, now all you need to do is tell the independent panel of experts on this year s judging panel.

5 JUDGED AWARDS CATEGORIES Entry deadline: Friday 14 July 2017 Enter today at: globalfreightawards.com/enter The Global Freight Awards recognise excellence across the range of activities that make up the world of freight. HERE IS THE LIST OF CATEGORIES: Air Freight Solutions Provider of the Year Customer Care Award Employer of the Year Environment Award Global Freight Solutions Provider of the Year Product Innovation Award Project/Heavylift Forwarder of the Year Sea Freight Solutions Provider of the Year Service Innovation Award Specialist Freight Solutions Provider of the Year Supply Chain Partnership Award Young Freight Forwarder of the Year Lifetime Contribution to Freight Award

6 CATEGORY CRITERIA Air Freight Solutions Provider of the Year This category is open to all freight forwarding organisations with specialism in air freight, or specialist air freight departments within freight forwarding organisations. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity and importantly, results for both the customer and you. 1. How have you adapted your business or services to exploit new opportunities in the air freight market, or to exceed customers needs? What benefit has this had on turnover, bottom line and customer satisfaction? 2. Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year? 3. Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer s business results or objectives in the time you have been providing the solution? Customer Care Award The Customer Care Award recognises industry-leading customer care strategies and real examples of outstanding customer care. 1. How do you evaluate your customer care performance, and obtain feedback from customers? 2. What have you done to improve your customer care performance in response to customer feedback or your own initiatives? Include any evidence or testimonials from customers to demonstrate improvements made. Also include any recognition from relevant local, national or sectoral organisations, or achievement of independently accredited quality standards. 3. Please show examples of an effective strategy for problem resolution. 4. Describe some flexible and innovative responses to a range of different customers needs (please provide specific examples).

7 Employer of the Year A business is only as good as its people, so how do you look after yours? Winners will need to show demonstrable results. This is awarded to the company that has shown the most commitment to developing its staff through skills and personal development, investment and achievement programmes. 1. Describe how you define and measure employee development, and your objectives for the past year. Were you able to implement this, or did you adapt this to market conditions? If so, how? 2. Describe one or more case studies showing how this programme has been implemented or adapted. Include, where available, examples of staff achieving, or working to, externally accredited standards. 3. Indicate any demonstrable results for example in increased productivity; reduced staff turnover; other awards; staff satisfaction surveys; customer / supplier feedback; minimising redundancies through retraining. Environment Award The winner of this award will demonstrate leadership in efforts to reduce energy consumption, emissions, noise pollution and environmental impact. 1. Describe your environmental policy or action plan, incorporating a written policy statement if you have one and how this evolved over the last year. 2. What specific action have you taken to: reduce energy consumption, consumption of other resources, noise levels and emissions for your company and your customers? How are you minimising the impact of your operations on the public or on your immediate environment? 3. What are your environmental priorities and within what timescales? What monitoring and review procedures are in place to measure progress against set targets or indicators? Are you externally accredited? 4. Where relevant, provide examples of technological and operational innovations developed to deliver environmental improvement.

8 Global Freight Solutions Provider of the Year This is aimed at freight forwarding and logistics solutions providers that own and operate offices in multiple continents with a global client base, and with a broad range of services provided to that global market. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity, continuous improvement and importantly, results for both the customer and you. The award is open to freight forwarding companies who provide full service freight solutions to cargo owners. 1. How have you adapted your business or services to exploit new opportunities in the global freight market, or to exceed customers needs? What benefit has this had on turnover, bottom line and customer satisfaction? 2. Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year? 3. Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or simply effective solution. What was the solution? How have you impacted the customer s business results or objectives in the time you have been providing the solution? Product Innovation Award This award showcases smart new products which approach the everyday in new ways, enhance performance, decrease costs, or spearhead that big change that no one even thought they needed until it was made. 1. The entry must detail a product or business process that shows genuine innovation. 2. Related to any part of a company s offering, the innovation must demonstrate concrete benefits to the company, its customers or suppliers. 3. The entry for this award must demonstrate the impact the new innovation has had upon the business: did productivity increase? Did revenues or profitability increase? Did the product set a new internal or industry standard? 4. The entry should provide evidence of the challenges that the product has helped overcome and the market s response to this innovation.

9 Project/Heavy Lift Forwarder of the Year Project and heavy lift are heavy duty sectors, so we need to see concrete examples of excellence from nominees for this category. 1. How have you developed your project forwarding business or services to exploit new opportunities, or in response to market changes or customers needs? What benefit has this had on turnover, margins, or customer satisfaction? 2. What is your strategy for growth or delivering better service or value in the project forwarding market, and what have you done towards achieving that? 3. Give an example of a customer whose business you have won through a creative proposition or solution, or for whom you are providing additional services. 4. In what way did you reduce their forwarding costs or provide additional service for example, compared with the previous solution or other tenders? Sea Freight Solutions Provider of the Year This category is open to all freight forwarders who specialise in sea freight, or sea freight departments within freight forwarding organisations. What we are looking for is demonstrable expertise and high performance in this area, a drive for innovation, customer centricity, continuous improvement and importantly, results for both the customer and you. 1. How have you adapted your business or services to exploit new opportunities in the sea freight to exceed customers needs? What benefit has this had on turnover, bottom line and customer satisfaction? 2. Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year? 3. Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or just plain effective solution. What was the solution? How have you impacted the customer s business results or objectives in the time you have been providing the solution. Service Innovation Award This award showcases smart new services which approach the everyday in new ways, enhance performance, decrease costs, or spearhead that big change that no one even thought they needed until it was made. 1. The entry must detail a service or business process that shows genuine innovation. 2. Related to any part of a company s offering, the innovation must demonstrate concrete benefits to the company, its customers or suppliers. 3. The entry for this award must demonstrate the impact the new innovation has had upon the business: did productivity increase? Did revenues or profitability increase? Did the service set a new internal or industry standard? 4. The entry should provide evidence of the challenges that the service has helped overcome and the market s response to this innovation.

10 Specialist Freight Solutions Provider of the Year This award is aimed at freight forwarding and logistics solutions providers or similar agents whose core business is focussed on providing services for specific geographic regions, routes, industry verticals or other freight specialisms. You may also focus on serving a niche customer base and serving them well. 1. What is your specialism and what value do you bring to customers by focusing on it? 2. How have you adapted your business or services to exploit new opportunities in your specialism, or to exceed customers needs? What benefit has this had on turnover, the bottom line and customer satisfaction? 3. Give tangible examples of how you have over-exceeded your targets for growth and/or delivered better service or value to the market in the past year? 4. Give an example of a customer, or group of customers, whose business you have won or retained through providing an innovative or an effective solution. What was the solution? How have you impacted the customer s business results or objectives in the time you have been providing the solution? Supply Chain Partnership Award The winner of this category will show the rest of their industry how smart partnerships create customer value. 1. Describe how your company has brought the customer competitive advantage, specifically in the areas of reduced cost, improved reliability and flexibility. 2. Describe how you have planned and implemented supply chain improvements for one or more key customers, including details of performance measurements. 3. Describe, quoting specific examples, how a collaborative approach with key customers has added value and improved service.

11 Young Freight Forwarder of the Year Young people are often at the forefront of freight businesses. The Young Freight Forwarder of the Year 2017 will be at the forefront of their industry. This category is for individuals under the age of 30 working for freight forwarding companies. Candidates can be nominated by someone with whom they have a working relationship or candidates can enter themselves. Tell us about their positive contributions to the industry and the companies they have worked for. 1. In what ways have they demonstrated exceptional performance during their career? 2. What measures have they taken to improve their skills, knowledge, understanding and experience? 3. Describe any additional actions that demonstrate exceptional qualities or potential. We also require a 500-word reference from their employer, substantiating any claims and confirming their support for the entry. Lifetime Contribution to Freight This award recognises an individual that has, over the course of his or her career, contributed to the well-being of the industry in a profound way. Lloyd s Loading List welcomes submissions on behalf of candidates for this award. All nominations will then be put forward to the senior editorial team. Please provide a statement, of up to 1,000 words, setting out why you believe this individual deserves the award.

12 FAQs Q. How do I enter? A. It s very simple. Ensure you have read the entry guidelines and category criteria. Decide which category/ categories you wish to enter, prepare your entry offline. Once you are ready click Enter Now which takes you through the entry stages; follow the on-screen instructions and submit your entry by clicking Enter. Q. How much does it cost to enter? A. Entering into the Global Freight Awards is free of charge. Q. When is the entry deadline? A. Entries are being accepted up until Friday 14 July Q. I am not sure which category our entry would fit into? A. If you are not sure which category your entry fits into please contact Lisa Anderberg at lisa.anderberg@informa.com for further assistance. Q. Can I enter the same submission into more than one category? A. We encourage entries in more than one category per individual or company, where appropriate; but please do ensure to review the category criteria and tailor your entry accordingly. Q. I am a sponsor of the Awards, am I still able to enter? A. Yes you can enter the Awards and we would encourage this, however you are unable to enter the category you are sponsoring but don t worry there are plenty of other categories. Q. How will I know whether my submission has been received? A. All submissions will be acknowledged by an automated once you have submitted your entry. Our Awards team will also get in touch with you again shortly before the entry deadline. If you have any concerns please contact Lisa Anderberg at lisa.anderberg@informa.com. Q. How do the judges select the winners? A. The judges will convene to discuss all the finalists, and will use the published criteria to individually discuss each shortlisted entry to establish the winners. The judging panel comprises of independent, senior industry experts, chosen for their knowledge, objectivity and credibility. Judges discuss all categories relevant to their specialist knowledge, expertise and experience, ensuring a considered, educated response to your submission. The chair of the judging panel reserves the right to cast any deciding vote, should the need arise. The judges decision is final. Q. How will I know if my submission has been successful? A. All finalists will be notified directly by the Global Freight Awards team in September. Finalists will also be announced on our website globalfreightawards.com and via Lloyd s Loading List and relevant communication channels. You will then be sent a finalist pack giving ideas and tips on how to publicise your success. Q. What do I get if I win? A. The Global Freight Awards are highly regarded within the freight and logistics industry, and winning an award marks you out as leader in your field. In addition to your trophy and a certificate of recognition, you will receive a winners pack which includes your Awards winner logo, photos and ideas on how to publicise your success. You will also receive exposure and recognition through Lloyd s Loading List s communications channels. Q. How can I ensure I m at the ceremony for the networking? A. It s essential to book your place at the event. Please contact Nick Marsh on +44 (0) or nick.marsh@informa.com for information. Q. Are there other ways I can get involved in the Awards? A. Yes, there are many sponsorship opportunities available. Please contact Nick to find out which ones best suit you on +44 (0) or nick.marsh@informa.com.

13 HOW TO ENTER Entry deadline: Friday 14 July 2017 Enter today at: globalfreightawards.com/enter WHO CAN ENTER? Entries are accepted globally and are FREE of charge to enter. 3 easy steps to submit your entry Select the relevant category/ies for your business Go to globalfreightawards.com and click Enter to complete the online form Submit your entry by 14 July and you will receive an automated submission receipt THE RULES All entries must be written in English All entries must be no longer than 1,000 words entries above this word limit will be disqualified All entries must be accompanied by a 50-word synopsis of the entry as you would like it to appear on all publicity material All entries must be submitted via our online entry system All entries will be treated as confidential, but Lloyd s Loading List reserves the right to publish positive extracts from winning entries Lloyd s Loading List reserves the right to publish your 50-word summary of your project All entries must be based on activities undertaken from April 2016 to June 2017 NOMINATIONS Nominations may also come from third parties (individuals or companies) who feel a particular company or person should be considered for an award. In this instance please provide contact details ( , telephone, name and company name) for the relevant company or individual and the Global Freight Awards team will endeavour to contact them to submit an entry. Please note the Lloyd s Loading List team cannot be held responsible for any nominated company that does not supply an entry once contacted. CONFIDENTIALITY Informa, organiser of the Global Freight Awards recognises and respects the sensitive nature of the information submitted in the entries. We ensure that this recognition is shared by our judging panel and therefore require each judge to sign a confidentiality agreement before they are appointed. Entries are not disclosed or discussed outside the judging process. The judging panel is selected to avoid any conflict of interest. Once an entry is shortlisted, extracts from the entry summary only will be sourced for inclusion in the awards ceremony and any subsequent editorial coverage. Please ensure your entry summary contains no confidential or sensitive information.

14 VENUE AND CONTACT DETAILS Global Freight Awards 2017 Thursday 16 November globalfreightawards.com #GlobalFreightAwards VENUE ADDRESS Nine Kings Suite Lancaster London Lancaster Terrace London W2 2TY United Kingdom GENERAL ENQUIRIES Lisa Anderberg Tel: +44 (0) Global Freight Awards 2017 Lloyd s Loading List Maritime intelligence SPONSORSHIP AND TABLE BOOKINGS Nick Marsh Tel: +44 (0) nick.marsh@informa.com Join in the fun on #GlobalFreightAwards

15 MEET OUR SPONSORS FOR THE GLOBAL FREIGHT AWARDS 2017 Sponsored by: Supported by: Make sure that you are showing support for your industry, sponsor the Lloyd s Loading List Global Freight Awards 2017, and see what doors you can open for 2017 when you partner with us. BENEFIT FROM: - Unrivalled brand exposure - A competitive advantage in the market - Fantastic networking opportunities Contact Nick Marsh about our range of bespoke sponsor packages: T: +44 (0) E: nick.marsh@informa.com

16 READERS VOTE AWARDS 2017 The 2017 Readers Vote Awards will be launched in early July, when you will be able to have your say - stay tuned! Lloyd s Loading List readers and customers in the industry are invited to nominate and vote for the carriers and operators they feel have provided the best services over the last 12 months. KEY TIMELINES First stage of voting 3 July 31 August Second stage of voting 11 September 24 September Finalists announced Early September READERS VOTE AWARDS Opening in July 2017 Air Cargo Carrier of the Year Break Bulk Operator of the Year Consolidator of the Year Container Line of the Year Express Operator of the Year Rail Freight Operator of the Year Road Haulier of the Year Ro-Ro Line of the Year