Frequently Asked Questions Eat, Drink, Shop Healthy Challenge Season 2

Transcription

1 CHALLENGE MECHANICS Frequently Asked Questions Eat, Drink, Shop Healthy Challenge Season 2 1. What is this Eat, Drink, Shop Healthy Challenge Season 2 about? The Eat, Drink, Shop Healthy (EDSH) Challenge Season 2 is organised by the Health Promotion Board (HPB) to nudge consumers to make healthier choices when purchasing meals, drinks or products. This year, HPB has adopted a digital platform via the Healthy 365 app. Using the Healthy 365 app, consumers will scan the QR code on receipts ( Receipts ) or on selected QR Tickets after purchasing qualifying healthier items (dish, beverage or product) at participating outlets / stalls to earn Healthpoints. Healthpoints earned can then be redeemed for rewards within the Healthpoints Rewards Catalogue, as well as earn chance(s) to participate in other promotions, if any. Following the first phase of the EDSH Challenge from 1 August 31 October 2017, you will now be rewarded for making healthier choices every day! 2. When is the EDSH Challenge Season 2 period? You can participate in the Challenge and accumulate Healthpoints from 1 November 2017, 0000 hours onwards ( Challenge Period ), subject to blackout periods at participating outlets. 3. Who is eligible to sign up for the EDSH Challenge Season 2? You are eligible to participate in the EDSH Challenge Season 2 if you are: a) A Singapore citizen, permanent resident, employment pass holder or work permit holder; and b) An individual aged 17 years and above at the time of collecting the prize. All HPB employees and immediate family members are eligible to participate in this Challenge with the following exception: a) Winning prizes that are more or equal to S$250 in value; or Employees of participating Partners are eligible to participate in this Challenge with the exception of ALL third-party vendors, service providers and/or event organisers (EOs) and their employees, who are involved in or connected to, directly or indirectly, the Challenge. HPB reserves the right to discontinue, remove or disbar any user s or employee s participation in this Challenge should there be any suspicion of fraud during audit or routine checks. 4. How do I sign up for the EDSH Challenge Season 2 on the Healthy 365 mobile application? Please ensure that your smart phone is connected to the Internet before following the below instructions: a) Download the Healthy 365 app on App store or Play Store. b) Set up your profile if you are a new user on Healthy 365. If you have previously registered for an account but have deleted the Healthy 365 app, simply restore your profile.

2 c) When on the Challenge tab, select the Eat, Drink, Shop Healthy Challenge Season 2. d) After reading the Terms & Conditions, click I Consent and sign-up is complete! If you already are an existing user on Healthy 365 app, you can go to the Challenge tab and sign up for the Eat, Drink, Shop Healthy Challenge Season 2 (from Step C onwards) 5. Are all smart phone models compatible? Android and iphone users need to minimally have OS 4.4 and ios 8.0 respectively. 6. How do I earn Healthpoints for the EDSH Challenge Season 2? After signing up for the EDSH Challenge Season 2, visit any of the participating outlets (refer to for the full list of participating outlets) and purchase any Qualifying Dish, Drink, and/or Product (refer to question 13 on qualifying items). Scan the QR code on the Receipt or QR Ticket with the Healthy 365 app by the end of next calendar day (i.e. by 2359 hours) to earn Healthpoints. For instance, if you received the Receipt on 1 December 2017, you will need to scan the QR code on receipt using the Healthy 365 app by 2 December 2017, 2359 hours. Healthpoints earned per Qualifying Dish, Drink, and Product, as well as the weekly maximum Healthpoints that can be earned in each category, are as follows: Category Healthpoints Per Weekly Maximum Items Weekly Maximum Healthier Item for Each Category Healthpoints for Each Category* Qualifying Dish Qualifying Drink Qualifying Product Weekly maximum Healthpoints * Bonus Healthpoints earned during Wins-Day Promotion(s) do not contribute to the weekly Healthpoints caps.

3 7. Where can I find the QR Code scanning function on the Healthy 365 app? An orange camera icon can be found in the middle of the menu bar at the bottom of the app. Click on the orange camera icon to launch the menu and select the SCAN QR CODE option to begin QR code scanning. 8. What is the Wins-Day Promotion about? During the Wins-Day promotion(s), each Qualifying Dish, Drink, and/or Product at selected qualifying outlets entitles you to additional Healthpoints (i.e. Bonus Healthpoints) with each scan of the QR code using the Healthy 365 app. These Bonus Healthpoints earned do not count toward the weekly Healthpoint limit (i.e. 375 Healthpoints) shown in question What are the different ways I can receive a QR code? You can receive a QR code in 2 ways printed on Receipt or on a QR Ticket. QR Tickets will be given at specific participating outlets in Institute of Higher Learnings, or activations during selected periods only. Refer to for the full list of participating outlets. 10. How do I earn Healthpoints at participating outlets that issue QR Ticket(s)? QR Tickets will be given at specific participating outlets or activations during selected periods only. Upon a valid purchase, request for the QR Ticket(s) from the outlet staff at the counter immediately after purchase. Every Qualifying Dish, Drink, and/or Product entitles you to one (1) QR Ticket. For instance, if you have purchased two (2) qualifying items, you shall receive two (2) QR Tickets.

4 Scan the QR code using the Healthy 365 app by the end of next calendar day to earn Healthpoints, up to the weekly maximum Healthpoints for each category. 11. How do I earn Healthpoints at participating outlets that issue QR code on Receipt(s)? If you have purchased a qualifying item, you will receive a Receipt with a unique QR code printed on it. QR code on Receipt(s) must be scanned using the Healthy 365 app by the end of next calendar day to earn Healthpoints, up to the weekly maximum Healthpoints for each category. For QR codes printed on Receipts, you will only need to scan once regardless of the number of healthier items purchased. For instance, if you have purchased two (2) qualifying items, you shall receive one (1) Receipt with one (1) QR code printed on it. Scanning this QR code will entitle you to Healthpoints of two (2) qualifying items, according to the category. 12. What are the participating outlets? Refer to for the full list of participating outlets. Partners with Qualifying Dishes Kopitiam 1 Greendot Hot Tomato Sakae Sushi 2 Partners with Qualifying Drinks Kopitiam 1 Greendot Hot Tomato Sakae Sushi 2 Foodcourt Restaurant Restaurant Restaurant Foodcourt Restaurant Restaurant Restaurant Setting Setting Partners with Qualifying Products 7-Eleven 3 Cheers 4 FairPrice Sheng Siong Setting Convenience Store Convenience Store Supermarket Supermarket 13. How do I know which are the Qualifying Dishes, Drinks, and Products? a) A Qualifying Dish refers to any dish sold in participating restaurants, foodcourts, hawker centre stalls, food kiosks and quick service restaurants that is labelled with any of the HPB s Healthier Choice identifiers shown below. Qualifying Dish may vary or differ with each participating outlet. 1 Selected outlets managed by Kopitiam only. Please refer to for full list of participating outlets. 2 Not applicable for outlet at Wheelock Place. 3 Not applicable for outlets at Shell petrol stations and Changi Airport Terminals. 4 Not applicable for outlets at Esso petrol stations, and outlets at Changi Airport Terminals, Nanyang Poly and Blk 142 Tampines Street 12.

5 Qualifying Drinks refer to the drinks listed below that are sold in participating coffeeshops, foodcourts, cafes, drink kiosks, or hawker centre stalls : Siu dai/kosong hot and cold drinks at any participating outlet; Packaged drinks with the HCS logo; Packaged drinks with zero calories; Distilled, sparkling and mineral water; Selected specialty drinks with less or no sugar. These are: i. Qualifying drinks for all Participating Outlets selling bubble tea: 50% or less sugar, with one topping except ice cream and Oreo ii. Qualifying drinks for Jollibean and Mr Bean: Classic Soya Milk (16oz) with 50% or less sugar level b) A Qualifying Product refers to any product sold in participating supermarkets, petrol marts and convenience stores that carries the Healthier Choice Symbol (HCS) logo: 14. The participating outlet that I visited was supposed to issue a Receipt with QR code but it did not do so. In such a case, how do I earn the Healthpoints for my purchase(s)? Please check if: i. You had indeed purchased a healthier item. Qualifying healthier items are indicated with our Healthier Choice identifiers, as outlined in Question 13.

6 ii. iii. The outlet is giving out QR Tickets. If so, please request for a QR Ticket if you had purchased a qualifying item. The outlet could re-print another receipt for you, with the QR code. If the above fails and the re-printed receipt (please note that some partners are not able to reprint receipts) still does not have the QR code when you purchase a healthier qualifying item, please us at eatdrinkshophealthy@hpb.gov.sg. HPB will require proof of purchase (e.g. image of receipt) to validate that you have indeed purchased a qualifying item from participating outlet(s) for verification and investigation. In the event where you have bought a qualifying product, kindly take a photo of the product with the HCS logo shown clearly. Please be reminded to request for your Receipt from the outlet staff after purchasing healthier option(s), and scan the QR code on the Receipt by the end of next calendar day to collect your Healthpoints. 15. What is the Wholegrain thematic promotion about? Wholegrain thematic promotion period will be from 1 November January During the Wholegrain thematic promotion period, every Wholegrain dish purchased from selected 5 F&B partners on weekdays entitles you to 5X Healthpoints. Wholegrain Qualifying Product (e.g. any product with the HCS tagline Higher in Wholegrains ) purchased on the day of activation at selected supermarket, in-mall and Institute of Higher Learning entitles you to four (4) QR Tickets at the activation. Refer to questions for more details on activations. 16. How do I earn the 140 Bonus Healthpoints Sign-Up Gift? Participants who sign up for EDSH Challenge Season 2 and did not participate in the prior Challenge from 1 August October 2017 will receive 140 Bonus Healthpoints as a Sign- Up Gift. These 140 Bonus Healthpoints will not be eligible for any other promotions (e.g. Lucky Draw) and can only be used towards accumulation of Healthpoints to redeem Sure-Win Prizes. HPB reserves the right to replace this sign-up gift with immediate effect at any time during the Challenge period without prior notice. HPB further reserves the right to modify and/or terminate this sign-up gift at any time at its sole discretion without any further notice. 17. When should I expect to receive the 140 Bonus Healthpoints Sign-up Gift? Upon signing up for the Eat, Drink Shop Healthy Challenge Season 2, please ensure that you have updated your profile. Your 140 Healthpoint will be reflected into your account by the next working day. If you do not see it after the stipulated time period, please try to reboot your phone and restart the app. 5 Refer to for list of participating partners that are offering Wholegrain dishes.

7 18. Why are Healthpoints and/or Bonus Healthpoints not awarded or not awarded accurately after I have scanned the QR code on Receipt and/or QR Ticket? In a week, you can earn a maximum of 150 Healthpoints for Qualifying Dishes, 75 Healthpoints for Qualifying Drinks and 150 Healthpoints for Qualifying Products. Bonus Healthpoints earned will not contribute to these weekly caps. Scenario 1 You have already earned 70 Healthpoints this week for the Qualifying Drinks category. After purchasing two (2) more Qualifying Drinks from a participating outlet, you will earn an additional 5 Healthpoints instead of 10 Healthpoints after scanning the QR code on the Receipt or QR Ticket. This is because the weekly maximum Healthpoints for Qualifying Drinks is capped at 75. If the participating drinks outlet happens to be eligible for Wins-Day Promotion where every Healthpoint earned will be doubled, you will be eligible to earn 5 Bonus Healthpoints. Scenario 2 You have already earned 75 Healthpoints this week for the Qualifying Drinks category, which is the maximum number of Healthpoints that can be earned for the category in a week. After purchasing another Qualifying Drink from a participating outlet, you will not earn any additional Healthpoints after scanning the QR code on the Receipt or QR Ticket. If the participating drinks outlet happens to be eligible for Wins-Day Promotion where every Healthpoint earned will be doubled, you will not earn any Bonus Healthpoints. If the problem that you encountered does not include any of the above-mentioned scenarios, please restart the Healthy 365 app and try again. If the problem persists, please us at eatdrinkshophealthy@hpb.gov.sg or call us at for further assistance. Our hotline operating hours are as follow: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed 19. What can I do with my Healthpoints? Every 150 Healthpoints accumulated will be eligible for Sure-Win rewards at Healthpoints Rewards Catalogue. All rewards are available on a first-come-first-served, while-stocks-last basis. You will not be able to make changes once you have submitted your choice of reward and delivery mode. 20. When will my Healthpoints expire? Please refer to Healthpoints Summary on the Healthy 365 app to find out the expiry dates of Healthpoints earned from the respective Challenges/Campaigns/Programmes under HPB.

8 21. Are rewards and prizes exchangeable? All rewards and prizes are non-exchangeable whether for cash, in kind or for other goods/services, whether wholly or partially. Prize winners may not sell any of the prizes that are awarded. REDEMPTION OF SURE-WIN REWARDS 22. How can I redeem the sure-win rewards? a) Go to Rewards on the menu bar of the Healthy 365 app. b) Scroll down to the bottom and tap on Healthpoints Summary on the Rewards page. c) Tap on "Redeem Healthpoints found at the bottom of the Healthpoints Summary page. d) Select your preferred rewards and add to Cart e) Go to Redemption Cart after completing your selection and click on "Check out". For first redemption, you will need to verify your profile and you may key in your Passion Card or Tap For More details for conversion on unredeemed points (Non-mandatory). i. HPB E-VOUCHER HPB e-vouchers will be credited directly into your e-wallet after every transaction. ii. HPB VOUCHER (by mail) If you have selected mailing as your mode of delivery, you will be prompted to verify your mailing address. Once redemption is successful, you will receive notification of Transaction ID and details of redemption. The voucher will be sent out to your indicated mailing address within 4 weeks. Do note that the actual duration to receive the voucher may be longer due to delivery schedule of Singpost. An SMS notification will be sent to your registered mobile number when the voucher is mailed out. Please ensure that you have provided a valid and updated mailing address on the Profile tab on Healthy 365 mobile app. HPB reserves the right to reject requests for resending of voucher if it is due to participant s inaccurate provision of address. The appointed vendor may contact participants for verification of the mailing address. iii. HPB VOUCHER (by self-collection or authorise someone for collection) If you have selected self-collection or authorise someone for collection, you will be prompted to fill in details of the authorised person. You will receive an SMS notification within 10 calendar days, with information of the redemption centre to collect your rewards from. Collection has to be done within 30 calendar days from the date of receiving the SMS notification. Rewards not collected after 30 calendar days shall expire, and no extension of collection period or replacement of rewards will be allowed. If you have authorised someone to collect the reward on your behalf, the authorised person will need to bring along his/her original official identification documents (e.g. NRIC, driving license, student pass, worker pass, employment pass, FIN card) and your original NRIC on the day of collection.

9 iv. MERCHANT S E-VOUCHER If you have selected a Merchant e-voucher, it will be credited to your e-wallet once redemption is successful. You may use the Merchant e-voucher directly at the participating partner merchant s outlet. When you are physically present at the participating partner merchant s outlet, click on the Merchant e-voucher that you would like to redeem and swipe to confirm your redemption. E-Voucher code appears with countdown timer on the top and cashier will scan the barcode. Please ensure that the redemption is completed before you exit the page. You will not be able to access the Merchant e-voucher again after you have exited the page. Accidental activation of Merchant e-voucher will not be reinstated. Use of Merchant e-voucher is subjected to the respective merchant s Terms and Conditions. v. TransitLink Redemption This option is available to all users who own a valid TransitLink card (e.g. EZ-Link, NETS FlashPay, Concession Cards) Go to My Linked Card section at the Profile page and key in the 16-digit CAN ID (located on the reverse side of your TransitLink card) to set up this option. Every 150 Healthpoints equates to $1 TransitLink e-voucher and a minimum of 150 Healthpoints is required for each transaction. It will take up to 10 calendar days for your transaction to be processed and an SMS notification will be sent to the designated mobile number once your TransitLink e-voucher is ready for collection. Your TransitLink e-voucher has to be collected within 30 calendar days from the SMS notification. Failure to retrieve your e-voucher by then will result in the expiry of your e-voucher. Collect your TransitLink e-voucher at any TransitLink Add-Value Machine (AVM). Select the HPB Rewards option on the AVM to have your TransitLink e-voucher credited into your designated TransitLink card s CAN ID. For locations of TransitLink AVMs, please visit For the terms and conditions on the use of TransitLink e-vouchers, please visit vi. Passion TapForMore Points This option is available to all users who own a PAssion EZLink Card. Go to My Linked Card section at the Profile page and key in your 16-digit CAN ID (located on the reverse side of your PAssion card) to set up this option. The value of 1 Healthpoint is equivalent to 1 TapForMore (TFM) point. There is no minimum or maximum value for conversion of Healthpoint into TFM points

10 TFM points will be credited directly to your designated PAssion EZ-Link Card Cold Storage Singapore (1983) Pte Ltd reserves the right to amend the validity period of the TFM points. For Terms and Conditions on use of TFM points, please visit When will my rewards expire? Printed Voucher has a validity period of at least 90 calendar days from date of receiving SMS notification. HPB e-voucher and merchant e-voucher has a validity period of 90 calendar days from date of transaction. There will be no extension of validity date. 24. Where can I use my HPB Voucher(s)? Please refer to for the list of participating partner merchants that accept HPB Voucher(s). HPB Voucher(s) cannot be used in exchange for cash and cannot be used to purchase cigarettes or alcohol. Use of HPB Voucher(s) at participating partner merchants outlets are subjected to respective merchants Terms and Conditions. 25. I have chosen a sure-win reward but would like to change my mind. How do I do so? Once you have submitted your choice of sure-win reward and the delivery mode, you will not be able to make any changes. 26. I did not receive my mailed voucher after 4 weeks, why is this so? Please ensure that you have provided a valid and updated mailing address on the Profile tab on Healthy 365 mobile app. HPB reserves the right to reject requests for resending of voucher if it is due to participant s inaccurate provision of address. The appointed vendor may contact participants for verification of the mailing address. Lost mail report will be investigated and no resend of vouchers will be done. For all approved lost mail exceptions, only e-voucher(s) will be issued. EARLY BIRD $888 LUCKY DRAW 27. When will the Early Bird $888 Lucky Draw be held? The Early Bird $888 Lucky Draw for Healthpoints earned between 20 November 3 December 2017 will be conducted latest by 2 January Winners will be contacted by HPB and/or HPB appointed representative for more information on how to receive the prize. 28. What is the Early Bird $888 Lucky Draw prize? Ten (10) lucky winners will each win S$888 cash.

11 Each of the ten (10) winners has to redeem the prize by 31 January 2018, 6pm. Any prize that remains unredeemed after 31 January 2018, 6pm shall be forfeited and dealt with as deemed fit by HPB. Extension of validity is not permitted and the prize is non-negotiable and nonexchangeable. Each participant is eligible to win a maximum of one (1) Early Bird $888 Lucky Draw prize. If you are a HPB employee and/or immediate family members of a HPB employee, you will not be eligible to participate in or win the Early Bird $888 Lucky Draw. 29. What are my chances in the Early Bird $888 Lucky Draw? Every 30 Healthpoints earned in the period of 20 November 3 December 2017 gives you one (1) chance in the Early Bird $888 Lucky Draw, regardless of whether you have redeemed your surewin rewards. The 140 Bonus Healthpoints Sign-Up Gift will not be accumulated towards your chances in this lucky draw. You will only be eligible to win a maximum of one (1) Early Bird $888 Lucky Draw prize. If you are a HPB employee and/or immediate family members of a HPB employee, you will not be eligible to participate in or win the Early Bird $888 Lucky Draw. 30. How will I know if I ve won the Early Bird $888 Lucky Draw prize? Early Bird $888 Lucky Draw winners will be contacted by telephone and must respond within three (3) working days of being notified. In the event that a prize winner is unable to produce valid proof of identity within three (3) working days or, does not respond to the call within the stipulated period, he/she will be disqualified and HPB, shall in its discretion, pick another winner from the reserve list. Early Bird $888 Lucky Draw prizes which remain unclaimed after 31 January 2018, 6pm shall be forfeited and dealt with as deemed fit by HPB. ACTIVATIONS 31. Where can I find out more about the activations schedule? You can refer to the EDSH Challenge Season 2 s website at for our activations schedule. 32. What will happen at supermarket Spin-The-Wheel activations? During in-store activations at selected supermarkets, if you have downloaded the Healthy 365 app, signed up for the EDSH Challenge Season 2 and have at least three (3) Qualifying Products in a single receipt dated on or later than 1 November 2017 from the same supermarket chain as that of the supermarket where the activation is conducted, you will be entitled to one (1) chance to Spin The Wheel. You must bring along both print-out portions of the Receipt that show the grocery products purchased and the QR code.

12 If you purchased a Qualifying Product that is in line with the thematic promotion (e.g. any product with the HCS tagline Higher in Wholegrains during the Wholegrain thematic promotion period) on the day of the activation, you will receive four (4) QR Tickets at the activation. You will need to bring the Qualifying Product, your receipt and QR code print-out to the activation as proof of purchase. QR Tickets that are received via this mode will not be entitled for a chance to Spin The Wheel. Each Receipt with QR code, dated on or later than 1 November 2017, obtained from purchase of qualifying item(s) from any participating F&B partner gives you one (1) Spin-The-Wheel chance at supermarket activations. No QR Tickets will be eligible for a Spin-The-Wheel chance at supermarket activations. You have a maximum of three (3) Spin-The-Wheel chances at all activations island-wide that occur on the same day. All Spin-The-Wheel rewards are available on a first-come-first-served, while stocks last basis. 33. What will happen at in-mall Spin-The-Wheel activations? During selected in-mall activations, if you have downloaded the Healthy 365 app, signed up for the EDSH Challenge Season 2 and show proof of purchase of a qualifying item (i.e. by showing any participating F&B, Convenience Store or Supermarket Receipt with QR code dated on or later than 1 November 2017), you will be entitled to Spin The Wheel chance(s). Supermarket and convenience store receipts will need to have at least three (3) Qualifying Products on the receipt dated on or later than 1 November 2017 to be entitled to one (1) spin. You must bring along both portions of the Receipt that show the grocery products purchased and the QR code. If you purchase a Qualifying Product that is in line with the thematic promotion (e.g. any product with the HCS tagline Higher in Wholegrains during the Wholegrain thematic promotion period) on the day of the activation, you will receive four (4) QR Tickets at the activation. You will need to bring the Qualifying Product, your receipt and QR code print-out to the activation as proof of purchase. QR Tickets that are received via this mode will not be entitled for a chance to Spin The Wheel. Each Receipt with QR code, dated on or later than 1 November 2017, obtained from purchase of qualifying item(s) from any participating F&B partner, gives you one (1) Spin-The-Wheel chance at in-mall activations. No QR Tickets will be eligible for a Spin-The-Wheel chance at in-mall activations. You have a maximum of three (3) Spin-The-Wheel chances at all activations island-wide that occur on the same day. All Spin-The-Wheel rewards are available on a first-come-first-served, while stocks last basis. 34. What will happen at F&B Spin-The-Wheel activations? During activations at selected F&B outlets, if you have downloaded the Healthy 365 app, signed up for the EDSH Challenge Season 2 and shown proof of purchase of a qualifying item (i.e. by

13 showing Receipt with QR code dated on or later than 1 November 2017) from the same F&B outlet where the activation is conducted, you will be entitled to one (1) chance to Spin The Wheel. No QR Tickets will be eligible for a Spin-The-Wheel chance at F&B outlets activations. You have a maximum of three (3) Spin-The-Wheel chances at all activations island-wide that occur on the same day. All Spin-The-Wheel rewards are available on a first-come-first-served, while stocks last basis. 35. What will happen at Institute of Higher Learnings Spin-The-Wheel activations? During activations at selected Institute of Higher Learning (IHL), if you have downloaded the Healthy 365 app, signed up for the EDSH Challenge Season 2 and shown proof of purchase of a qualifying item (i.e. by showing any participating F&B, Convenience Store or Supermarket Receipt with QR code dated on or later than 1 November 2017), you will be entitled to Spin The Wheel chance(s). Supermarket and convenience store receipts will need to have at least three (3) Qualifying Products on the receipt dated on or later than 1 November 2017 to be entitled to one (1) spin. You must bring along both portions of the Receipt that show the grocery products purchased and the QR code. If you purchase a Qualifying Product that is in line with the thematic promotion (e.g. any product with the HCS tagline Higher in Wholegrains during the Wholegrain thematic promotion period) on the day of the activation, you will receive four (4) QR Tickets at the activation. You will need to bring the Qualifying Product, your receipt and QR code print-out to the activation as proof of purchase. QR Tickets that are received via this mode will not be entitled for a chance to Spin The Wheel. Only QR Tickets distributed from the IHL where the activation is conducted will be eligible for a Spin-The-Wheel chance at the respective IHL activation. HPB reserves the right to decide which QR Ticket will be eligible in each IHL activation. You have a maximum of three (3) Spin-The-Wheel chances at all activations island-wide that occur on the same day. All Spin-The-Wheel rewards are available on a first-come-first-served, while stocks last basis. HEALTHY 365 APP TECHNICAL SUPPORT 36. What is the Healthy 365 app? The Healthy 365 app is developed by the Health Promotion Board as a platform to host several programmes. The EDSH Challenge Season 2 is a nation-wide Challenge which is supported on the Healthy 365 app. 37. Do I need Internet connection to use the Healthy 365 app? The Healthy 365 app requires Internet connection (data plan or WI-FI connection) to register for the EDSH Challenge Season 2, update Heathpoints that you have earned and for you to redeem your rewards. 38. I am unable to find the Healthy 365 app on the App Store? What should I do?

14 Please check that your itunes account is synced to Singapore. To find out, kindly follow the steps below: i. Go to Settings ii. Click on itunes & App Stores iii. Click on your Apple ID and view it iv. Ensure that Singapore is selected for Country/Region If the problem persists, please restart the Healthy 365 app and try again. You may us at or call us at for further assistance. Our hotline operating hours are as follows: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed 39. I am unable to complete registration for the EDSH Challenge Season 2on the Healthy 365 app. You may not have Internet connection or our servers are may be busy or under maintenance at the moment. Please try again shortly. If the problem persists, please restart the Healthy 365 app and try again. You may us at eatdrinkshophealthy@hpb.gov.sg or call us at for further assistance. Our hotline operating hours are as follows: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed 40. Why I am unable to see some text in the Healthy 365 app? Kindly close the Healthy 365 app, change your phone s font size to small and try again. 41. The information that I am seeing about the Challenge does not seem to be correct on the Healthy 365 app. What should I do? Kindly delete the Healthy 365 app, download the Healthy 365 app again and restore your profile. Healthpoints accumulated and vouchers redeemed will not be lost. 42. Can I sign up on behalf of my friends or family members on the Healthy 365 app? No, each person must sign up individually on a smartphone. Each smartphone can only be registered with one (1) account. 43. I accidentally deleted the Healthy 365 app and now my data is missing. Please use the data restoration feature on the Profile tab to retrieve your data and EDSH Challenge Season 2 progress. 44. Why can t I restore my data?

15 Please ensure that you have previously created a profile on the Healthy 365 app. If you did not, your data cannot be restored. Please also check that you have Internet connection in order to restore your previously-saved data. If the problem persists, please restart the Healthy 365 app and try again. You may us at eatdrinkshophealthy@hpb.gov.sg or call us at for further assistance. Our hotline operating hours are as follows: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed 45. What is the Send Diagnostic Report function for under the ABOUT menu tab in the app? This function is to allow HPB to diagnose the issues your mobile device may have encountered. You should send a diagnostic report only if you are advised to do so by our customer care officer. To speak to a customer service officer regarding the technical errors for the EDSH Challenge Season 2, please us at eatdrinkshophealthy@hpb.gov.sg or call us at Our hotline operating hours are as follows: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed 46. Where can I get more information about the EDSH Challenge Season 2? You can visit our website at us at eatdrinkshophealthy@hpb.gov.sg or call us at for further assistance. Our hotline operating hours are as follows: Mondays to Fridays: 8.30am to 5pm Saturdays and eve of Public Holidays: 8.30am to 1pm Sundays and Public Holidays: Closed