Understanding of buykorea. Buyer Information Management. KOTRA Offer. KOPS Payment Record. EMS Delivery Record

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2 Understanding of buykorea Buyer Information Management KOTRA Offer KOPS Payment Record EMS Delivery Record

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4 1. Understanding of buykorea buykorea( which is operated by KOTRA is the global B2B e-market place which connects international buyers and Korean suppliers. Since its establishment in 1962 as part of the Korea's first 5-year Economic Plan, KOTRA has been dedicated to creating new export markets and increasing Korea's trade value, which reached $1 trillion in buykorea is the most extensive trading site which has Korean products and suppliers. If you have difficulty in finding Korean products and suppliers in buykorea, register a buying offer. Korean suppliers in buykorea will contact you rapidly. buykorea is a global B2B e-marketplace which supports product view, online transaction, EMS shipping etc. It is possible to check new Korean products which are registered daily and pay by credit cards easily. Real-time shipping status is available in buykorea when Korean seller is sending the products by EMS. buykorea supports online video chatting. Detailed business meeting with distant t Korean companies is available through online video conference hold regularly on various industry sector. Experience the business improvement with buykorea.

5 1. Understanding of buykorea 2 Inquiry and Price Quote request Buyer 7 Product receiving 4 Price Quote confirmation, payment buykorea KOPS EMS 3 Price Quote sending 5 Payment confirmation 1 Product registration Korean seller 6 Product shipping 1 Korean sellers register their products on buykorea. 2 Buyer sends a inquiry and asks a Price Quote for their interested products from buykorea. 3 Seller replies to the Price Quote request. 4 Buyer acknowledges the Price Quote and make payment through KOPS. 5 Seller checks the buyer s payment. 6 Seller ships the goods with postal EMS service (other terms of delivery are available.) 7 Buyer checks EMS shipping status from buykorea and receives the product.

6 1. Understanding of buykorea KOPS is an online credit card payment solution operated by KOTRA for Korean exporters to receive payment online easily. When buyers make payment by their credit card, Korean sellers can get receive payment(after deducting remittance charge) through their pre-designated bank account. For buyers to pay through KOPS, they must get 3D Secure Service Code(Password) in advance from their credit card issuer. For Korean sellers to get paid through KOPS, they must have a merchant account in advance at Samsung Allat, the payment gateway company. KOPS Service Summary For Foreign Buyers Korean Sellers A buykorea member who has a credit card available for 3D Secure Service A buykorea member who has a merchant account at Samsung All-at Available credit cards Payment limit Settlement date Settlement t account VISA, Master, JCB Up to $10,000 (USD) per use 5~7 Business days after credit card payment accepted Korean Seller s pre-designated domestic(korean) bank account (in Korean \, after deducting remittance charge from payment amount) * 3D Secure Service : An additional security layer for online credit card transactions by credit card issuers (Verified By Visa, Master Card Secure Code, J/Secure, etc.)

7 1. Understanding of buykorea KOPS Payment Service Process 1. Korean Seller Signs in buykorea, converts to business membership, and registers products to sell 2. Korean Seller Open a merchant account at Samsung Allat Corp. on buykorea and sends relevant documents by post to Allat Corp. 3. Foreign Buyer Gets 3D Secure Service Code(Password) from the credit card issuer(or bank) [for the first time only] 4. Foreign Buyer Searches for Korean seller & products to order and makes payment (required to install All@Pay payment module at the very initial i i payment) 5. Korean Seller, Foreign Buyer Receives the completed payment detail via and SMS 6. Korean Seller Receives payment amount(after deducting remittance charge) via his/her domestic bank account * About 2,000 transactions(3 million USD) are completed by KOPS per year.

8 1. Understanding of buykorea EMS is an international postal Express Mail Service, for documents and merchandise. Various letters, documents, gifts and merchandise with a maximum weight of 30kg is possible for shipment. This can be limited to 15 or 20kg according to country. Weight limits by country can be verified at the post office. EMS Tracking (Delivery verification) through the internet is available for the parcel from Korea to the following 41 countries. USA, UK, Japan, Hong Kong, Canada, Germany, Switzerland, Ireland, Taiwan, Argentina, Australia, Belgium, China, Denmark, Ecuador, Egypt, Spain, Ethiopia, Finland, France, Indonesia, Israel, Italy, Jordan, Morocco, Malaysia, Netherlands, Norway, New Zealand, Panama, Peru, Poland, Portugal, Paraguay, Sweden, Singapore, Turkey, Bolivia, Russia, Luxemburg, Mexico Real-time shipping status is available on buykorea when Korean company ships the products through EMS. (Only Available for the countries which are able to check the status through the internet)

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10 2. Buyer Information Management Get access to Admin Page and manage information of buyers, products, buying offers and KOPS/EMS records. 1 * Access to buykorea Admin Page a. Select buykorea(admin) from the list box located at the bottom right corner of Wink(wink.kotra.or.kr) main page. (Refer to the image below.) b. (When unavailable for access to Wink) Sign in with Wink ID/PW at 1 : Buyer Info. View/manage existing buyers information. You can also register new buyers on behalf of them or confirm and approve their sign-up in this section. 2 : Product Management Register Korean seller s products on buykorea and manage existing products. 3 : KOTRA Offer Register buying offers which are received to or found by your KOTRA office. 4 : KOPS Record You can check buyer s KOPS Payment record in detail. 5 : EMS Record You can check EMS delivery details from Korean seller to buyer.

11 2. Buyer Information Management Select a buyer and open his/her detailed information page. A 1 You can see the list of buyers under your KOTRA office s authority. 1 : Confirmation(approval) status - If a buyer signed up, KTC must decide whether to approve his/her enrollment. 2 : You can register new buyers in the membership with this button. Click a buyer(a) and go to the buyer s information page. 2

12 2. Buyer Information Management On the Buyer Information page, you can modify, delete and confirm the buyer s information. You can view the buyer s detailed information at this page. 1 : You can modify the existing buyer s information. 2 : You can delete the buyer from membership. Be careful not to click it by mistake. * Confirmation(approval) of Buyers Sign-up 3 : You can confirm the buyer s information and approve his/her enrollment in membership. (Described in detail on the next page.) 4 : You can go back to the buyers list

13 2. Buyer Information Management You can confirm the buyer s information and approve/disapprove his/her enrollment. Click the [Confirm] button on the buyer s information page(as the previous picture.) A popup window for confirmation will open up. 4 1 : Select buyer s confirmation status among Confirm/Not Yet/Disapproval. 2 1 *Note According to the agreement with Korea Trade Insurance Corporation, the KBC official should confirm the following four items with buyers new to KOPS over the telephone: 1. Phone number 2. Company name 3. Representative s name 4. Company address * Criteria to decide whether to confirm or disapprove a buyer - Confirm when: The four items listed above match those within the KOPS system If minor spelling errors exist, you may correct them and then confirm the buyer. - Disapprove when: Any one of the four items listed above do not match the information within the KOPS system. 3 2 : Fill in [KTC Comment] with the reason for selecting Confirm/Not Yet/Disapproval. 3 : Click [save] to store the data. 4 : Confirmation history is saved and displayed.

14 2. Buyer Information Management When you are trying to register a KOTRA offer but the relevant buyer did not sign-up yet, register the buyer's information first on behalf of him/her. 1 Click [Register] button on [Buyer List] page. 1

15 2. Buyer Information Management Fill in each field with correct information. * indicates mandatory fields : Enter buyer s and click the button for duplication check. If it duplicates, you cannot go ahead with that address. 2 : Enter password. 3 : Enter buyer s telephone number. 4 : Enter buyer s mobile number including country code. 5 : Enter buyer s company name. 6 : Enter buyer s name. 7 : Select buyer s official position from the list. 8 : Enter buyer s fax number. 9 : Enter the name of buyer s CEO : Enter buyer s address in the upper textbox and zip code in the lower textbox. 11:Enterbuyer shomepageurl. 12 : Enter the year of establishment of buyer s company. 13 : Select the approximate number of employees of buyer s company. 14 : Select buyer s business type. 15 : Select buyer s annual sales. Unit is 1,000 USD.

16 2. Buyer Information Management Designate your KOTRA office location and select your name as the latest updater before save. 1 : Your KOTRA office s name. 2 : Select the updater from the list-box. The updater must be pre-registered. 3 : Select buyer s country from the list. 4 : Write down as detailed and specific informationasyoucanprovide.itwillhelpkorean sellers who depend on buyer s own introduction in most parts to assume buyer s business status. 5 : Select whether to delete or not. To register, don t forget to select [No]. You can utilize this function later on to delete the concerned buyer s information while modifying it : After filling out, click [Register] to save the information. After saving, You will be moved back to buyer s list. If you need to register a buying offer of the concerned buyer, you modify load and modify his/her information in advance to registering the buying offer. 5 6

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18 3. KOTRA offer Register a KOTRA offer on buykorea under your KTC s name. * Note: Before registering a KOTRA offer, please verify if the relevant buyer have signed up. If not, register the buyer first. Logout Change Information Go to [Buying Offer > KOTRA Offer] on the left menu, click [Insert Offer] at the bottom of the page to move to offer registration page. all Valid Expired Download in Excel file

19 3. KOTRA offer Search and select the buyer. 1 1 : Firstly, you need to select the buyer. When you click the [Select] button, a pop-up window will open as below. Find the relevant buyer and double-click on it, then the buyer s name will be entered in the [Buyer ID] textbox. Buyer ID( ) Buyer Name Company Name CEO KTC Tel

20 3. KOTRA offer Provide the offer s basic information. Fill in each field with accurate information. Please Make sure [Type] is selected correctly(general/of Order) according to directions. * Note: * indicates mandatory fields : Select offer type. If it is ordered from KOTRA headquarters, enter its order number into the textbox. 2 : Write down offer title. If you selected Inquiry of Order, it should follow the format of company name in square brackets + product name. e.g. [Company] Product 3 : Click [Select] button and find the category on a new pop-up window. Refer to the next page for further instruction. 6 4 : Click [Select] button and find the HS Code on a new pop-up window. Refer to p.22 for further instruction. 5 : Indicate what the relevant goods are used for. 7 6 : Select publication period from the list. Or you can select particular expiry date by click the calendar icon. 8 7 : Select the channel where the offer is received. 8 : Click the button to upload images or attached files, if needed.

21 3. KOTRA offer Select the category of the offer correctly. * Category Search Pop-up Window Select the category from the 1 st level to 3 rd level in order. The category selected in 3 rd level will be entered into [buykorea category] field on offer registration page. Select 1 Level Select 2 Level Select 3 Level

22 3. KOTRA offer Search and enter the HS Code of the buying offer correctly. *HSCodeSearchPop-up window Searchforkeywordsor6-digitHSCode. Clicking [HS Code] button will open a pop-up window as the left picture. Search by keyword or HS Code. Find and click the appropriate HS Code from the result. It will be entered into [HS Code] field on offer registration page.

23 3. KOTRA offer Complete Offer Detail field. Try to provide correct, detailed and specific information. Make sure you should provide different description by the offer s type(general/of Order). You can use Web Editor to write down detailed description. Give variety to description according to offer type(general/by y order) with the instructions on the right side. Basically, detailed and specific information is needed because sellers judge whether their products matches to buyer s need, based on the buying offer s description. * Note for writing [Inquiry of Order] s description field When writing description of [Inquiry of Order], in contrast with [General Inquiry], please focus on providing information related to the buyer s interest in the goods. His/her experience is also important; for example, how many times the buyer has dealt with the kind of the goods, the reason why the buyer is trying to buy the goods, etc.

24 3. KOTRA offer Complete Additional Information field and save the offer. 1 1 : Select display status. If it is an Inquiry by Order, you should select [Not open to the public] 2 2 : Select name of the person in charge in your office. 3 : Select [Not Delete Offer]. Make sure [Delete Offer] is only used when you want to delete the offer during modifying. 3 (Counseling Records) Offer No. Counseling No. Assessment Expiration Type Deal-made Amount Registered Date Export Advisor Korean Seller (C (Company)

25 3. KOTRA offer You can preview existing KOTRA offers from the list. * Preview Function Click [View] button in the list at [KOTRA Offer] page : Summary 2 : Detailed information 3 : Point of contact 4 :Buyer s company information

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27 4. KOPS Payment Record Click a KOPS payment from the list or search from the history. 2 1 KOPS Record Price Quote [P.Q] KOPS Payment KOPS Payment 1 : Click the menu to view KOPS payment list. 2 : You can search records with search options. 3 : The buyer s accumulated number of payments 4 : The buyer s total amount of payments until now KTC Period To view the payment details, click each payment s rank from the list. Payment All General Payment P.Q Payment Status Search by Insurance Download in Excel file All Completed Canceled Deleted Not paid yet 3 4 Payment No. Total Amount Seller s ID Status Shop ID

28 4. KOPS Payment Record Check buyer s KOPS payment details. * KOPS Payment Details You can check each payment s details as the picture.

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30 5. EMS Delivery Record You can check the history and current status of EMS delivery. EMS Record EMS Delivery Shipping Status( 1 ) shows real-time tracking information provided by post office. To see the delivery details, click any spot of each rank as

31 5. EMS Delivery Record You can view delivery details as following pictures. [LIST] * Payment * Insurance epost Information Consignee * Receipt No. * Tracking No. (Item No.) ( 선납 Prepayment) ( 후납 Subsequent Payment) * Post Office Name * Name * Type of Goods Tel. * Country * Zip/Postal Code * State/Province * City * Street Address Gross Weight ( 이용안함 No) ( 이용함 Yes) Insurance Amount Premium * Shipping Order No. * Postage * Post Office Code * Reference Order Sheet No. ( 미사용 No) ( 사용 Yes)

32 5. EMS Delivery Record You can view delivery details as following pictures. Consignor Name Zip/Postal Code Address Tel. Mobile Phone Customs Declaration Contents Quantity Net Weight Value Country of Origin Classification [LIST]